Willmott Dixon

Service Desk Analyst Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. The role can be done on either a hybrid or remote working basis, but be aware there may be the very odd occasion when you are required to come into the office which is located in Letchworth Garden City, Hertfordshire. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. The Role Customer Support: Be the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. Understand customers' needs and adapt your approach to ensure their satisfaction. Take ownership of IT issues and collaborate with the wider IT team to provide solutions that are both cost-effective and fit for purpose. Prioritise incoming incidents and requests, ensuring that each one is handled efficiently and in a timely manner. Collaborate: Work closely with the IT teams to deliver outstanding service, sharing information and best practices. Handle incidents in line with the Incident Management process, keeping all parties informed with clear and accurate updates. Participate in key tasks and contribute to the smooth operation of IT services, including Request Fulfilment, Change Requests, Major Incident Management, and proactive Problem Management. Act as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: Manage and monitor key performance indicators (KPIs) related to the role, constantly identifying areas for improvement to exceed service expectations. Maintain high standards in documenting processes, creating clear and concise knowledge articles to assist in service delivery. Provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with initiative, capable of solving practical problems with limited supervision. Comfortable providing telephone-based customer support. Desirable: Familiarity with ITIL principles and experience with the ServiceNow ticketing system. Knowledge of Microsoft 365 and Windows 11. Previous experience on an IT service desk. Attributes: Adaptable and can manage multiple demands without losing focus. Take personal responsibility for delivering results, overcoming barriers, and continuously improving. Demonstrate respectful, cooperative behaviour and respond positively to setbacks. Maintain professionalism and embody IT values in your daily work. Personal Qualities Our IT team is known for being flexible, fun, and genuinely friendly, with a strong focus on innovation and customer responsiveness. We have invested heavily in IT, ensuring that our team has the tools they need to stay ahead of the competition. Working with us means being part of a team that is passionate about providing top-tier IT services while contributing to the success of the business. Additional Information Benefits: In return, we offer a competitive package that includes flexible benefits tailored to your lifestyle and priorities. This includes an enhanced pension scheme, private medical insurance, life assurance, an incentive bonus, and access to a new generation of low-carbon and electric cars through our car leasing scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.

Senior Data Engineer We're looking for a Senior Data Engineer to join our Data & Analytics team at Willmott Dixon to help drive the next wave of our data platform in Microsoft Fabric. Although the IT team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a remote role. Occasional travel to other sites may be required according to business needs. What you'll do: As a Senior Data Engineer, you'll be at the heart of designing and delivering scalable, reliable data products and pipelines that power decision-making and drive business performance. You'll work closely with analysts, developers, and stakeholders to align data engineering efforts with business goals and needs. You'll play a key role in shaping how we deliver a trusted, single source of truth platform for the organisation, building the foundations for self-service analytics and smarter, faster insights. But this is more than just a technical role. You'll be a mentor and thought partner, helping to evolve our engineering capability while fostering a culture of innovation, experimentation, and continuous improvement. You'll promote inclusive collaboration, encourage new ideas, and play a key part in pushing our data capabilities to the next level. What you'll bring: Technical Excellence: Advanced Python and SQL skills, with hands-on experience in relational and dimensional data modelling. Modern Data Engineering: Proven ability to design and deliver scalable solutions using tools like Microsoft Fabric (strongly preferred), Synapse, Databricks, or similar. Supporting Know-How: Solid grasp of data architecture, governance and security. DevOps & Cloud Fluency: Practical experience with CI/CD pipelines, APIs, and cloud tooling (e.g. Azure DevOps). Engineering Craftsmanship: Commitment to clean, maintainable code, robust testing, graceful failure handling, and managing technical debt. Problem Solver: Strong analytical mindset and a skill for root-cause resolution. Growth Mindset: Comfortable navigating ambiguity, balancing exploration with simplification, and thriving in evolving environments. Impact-Driven: Passionate about turning data into business value, with a collaborative and customer-focused approach. Clear Communicator: Able to translate complex technical concepts for diverse audiences and engage stakeholders effectively. Self-Starter: Skilled at prioritising, managing time, and delivering high-quality work that drives outcomes. Team Player: Supportive, curious, and constructive; always ready to mentor, challenge the status quo, and build together. Why join us? Willmott Dixon has been around since 1852, but our Data & Analytics team in IT is just getting started! As part of a new and evolving team, you'll have the rare opportunity to shape something from the ground up. We're committed to adopting the latest technologies and methodologies, and you'll be right at the heart of that journey. This is your chance to make a meaningful impact and grow your career in a supportive, forward-thinking environment. You'll be joining an IT team that prides itself on being: Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme.

Willmott Dixon are recruiting for an Application Principal (Senior Developer) to join our Application Services Team. The role of the Application Principal is to provide the most senior level of technical leadership and subject matter expertise within the Application Services Team. The Principal will be a Subject Matter Expert across all technical areas within the Application Services Team for software development and shall act as Technical Design Authority to ensure solution compliance to service and technical standards. This role can be done remotely but may require a presence at our head office in Letchworth Garden City from time to time according to business requirements. Why should you apply to Willmott Dixon? Our talented IT team have worked tirelessly throughout 2020 to provide the business with a best in class IT service that has kept the business running in the face of the challenges that the last year has thrown at us. They are a great team to work with and would describe themselves as: - * Flexible * Fun * Uncomplicated * Genuine and friendly * Innovative and keen to improve * Responsive to customer needs Not only are they a genuinely nice bunch of people, they are also passionate about ensuring that the business has the technical toolset that they need to stay ahead of the competition. This means that the business has invested heavily within IT over the last couple of years and will continue to do so throughout 2021 and beyond! What does this mean for our Application Services Team? Our customers are really important to us and we strive to provide our customers with the IT applications that they require to do their jobs successfully. We have an in-house application development team that works closely with the business to understand their requirements and recommends / develops solutions to help the business to address their challenges. The Application Principal will need to have the management skills to coordinate and lead technical teams to achieve technical goals, deal with key stakeholders and offer advice and consultancy in a variety of situations. In addition to this we are looking for an individual with excellent Power Platform / Power Apps development experience. With this in mind, in addition to the required technical skills for the role, we are looking for people that have exceptional customer facing skills with an ability to explain technical matters in business language to key stakeholders within the business. Duties: - * Provide high quality software development expertise for Willmott Dixon software solutions. * Drive technical roadmaps for applications within Application Services landscape while ensuring alignment to business objectives. * Understand business domain. Proactively seek and recommend solutions to help the business to address challenges and problems. * Lead on initial idea investigation, requirements elicitations workshops with the business and solutions design, which will deliver desired business outcomes. * Perform the role of Scrum Master and lead a self-organising team during a project delivery. * Collaborate with the Digital Business Partners and other Principals in identifying areas for improvement and maintain a good knowledge of emerging best practices in the field of software development. * Champion the Development standards defined by Application Services function and ensure their adoption across teams. * Maintain the quality of applications by ensuring teams are performing required testing. * Provide mentoring, guidance and advice to other team members. * Build and maintain good collaborative working-relationships with all stakeholders. * Organise and manage own workload effectively to meet all timescales and business expectations. * Provide a designated level of application support to end users and other IT personnel. * Takes ownership of specific customer escalations and sees them through to closure. * Represent Application Services in WD-wide technical discussion and help identify solutions to customer issues. * Actively participate in wider technical forums outside of WD. * Lead the continuous improvement activities within the Development arena * Lead by example and motivate others to challenge status quo, continuously learn and seek to improve further. * Explore and recommend new technology, tooling and process to improve efficiency and quality. Ideally you will have the following skills / experience: - * Design and development of web applications utilising Asp.net, Dot Net core, Azure services and C#. * Design of relational database schema. * Power Platform / Power Apps development * Use of MS SQL database technologies. * Using Azure DevOps in a collaborative project delivery environment utilising methodologies such as Agile (scrum). * Office 365 and Dynamic 365 development. * Working within a matrix management structure. * Effectively planning and delivering projects. * Interpreting and converting Business requirements into Technical Designs, user stories and acceptance criteria. * Direct experience of the software development lifecycle. * Strong communication skills and ability to explain technical matters in business language. * Solid problem solving skills with ability to see a big picture. * Managing conflicting priorities between stakeholders * Building strong internal and external relationships. * Mentor junior team members You will ideally have the following qualifications: - Essential * Microsoft certification in the required skill-sets. Desirable * Educated to degree level. * ITIL Foundation

Willmott Dixon are recruiting for a Development Principal. This role will provide technical leadership on software development and lead on solution design and implementation. Willmott Dixon has been on a transformational journey over the last few years. There has been a massive cultural shift towards agile and remote working. Our business has not only adopted but, fully embraced new ways of working to strike a great work-life balance! This role can be done remotely but may require a presence at our head office in Letchworth Garden City occasionally according to business requirements. We are making a massive investment in Microsoft technologies. Our adoption of Azure services is providing an extensive pool of the latest development technologies for our teams. Microsoft Power Platform is creating waves in our business. We have just started a multi-phased programme to move to a Dynamics 365 platform - there are exciting times ahead! If you want to know more, we can discuss it in your interview! If you aspire to work in an environment driven by the below human values and behaviours, Willmott Dixon is the place for you! * Flexible * Fun * Uncomplicated * Genuine and friendly * Innovative and keen to improve * Responsive to customer needs And let's not forget about our benefits package. We would recommend asking about Willmott Dixon's Car Scheme and incentive scheme!! Now let's talk about the role - you will be required to: *Drive technical roadmaps for applications in alignment to business objectives *Perform the role of Scrum Master *Lead on analysis and produce technical solution designs *Convert business requirements into user stories and acceptance criteria *Mentor team members *Lead continuous improvement on efficiency and quality, technology and tooling *Enjoy the joys of hands-on development Skills required (If you are missing some of them, we can create tailored training training plans and have access to extensive training resources!): * Design and development of web applications utilising Asp.net, Dot Net core, Azure services, C#, Angular, MS SQL and Azure DevOps. * Power Apps and Power Automate development. * D365 F&O and CE development. * Test Driven Development Desirable * Microsoft certification in the required skill-sets. * Educated to degree level (or equivalent work experience) * ITIL Foundation Personal Qualities Genuine and Friendly * show kindness by respecting and caring for each other * are not afraid to make mistakes and accept that sometimes we get things wrong * are open to feedback, opinions and ideas Flexible * change "No, but…" to "Yes, if…" * challenge ways of working that are not meeting our customers' needs * seek to change scope & timescales to customers' needs * take a bigger picture overview Uncomplicated * keep it simple * take the time to explain issues * speak plainly and avoid using jargon * try to listen and understand Innovative & keen to improve * take leaps of faith without fear of failure * listen to all ideas with an open mind * are curious and experimental * seek feedback from our customers in order to learn and improve * set time aside to be creative Responsive to customer needs * respond quickly and expect appropriate expectations * Listen to what our colleagues and customers have to say * try to understand our customers' point of view * proactively keep people updated Fun * take time to have fun Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. With nearly 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Construction is changing and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths. Adding to that our numerous people awards, we understand everyone has a unique potential and ability to make a difference and succeed; if you want your skills developed and talent recognised, why not join our business! Willmott Dixon was awarded 5th place in the Sunday Times Best Companies Top 100 (2020) to work for, the Times Top 50 Employers for Women 2021 and is the first major contractor and developer to win a Queen's Award for Enterprise in the category of sustainable development.