Nicholas Howard Ltd

Are you an experienced Project Management professional well versed in Pagero or similar ERP / e-invoicing systems / P2P systems? We are looking for a Transition Coordinator for a high profile client experiencing a significant spike in B2B customer expansion to come in and manage the initial phase of customer onboarding for a key global Professional Services projects. This role ensures all documentation, account setup, and preparation items are completed prior to project manager assignment. The position bridges pre-implementation activities with project delivery, requiring strong organizational skills and prior project management experience. Key Responsibilities Customer Engagement: Initiate contact post-project validation, send welcome communications and onboarding materials. Contract Review: Analyze contract and deployment details to tailor documentation requests and communication. Transition Meetings: Organize and lead sessions to clarify preparation items, confirm priorities (e.g., starting country, escalation paths), and address customer queries. Documentation Management: Collect and verify required documents (account setup forms, file samples, resource details) and maintain a structured repository (SharePoint/HighQ). Internal Coordination: Liaise with integration consultants and support teams to enable early analysis or setup where possible. Progress Tracking: Update onboarding checklists and spreadsheets, flag exceptions, and report status to stakeholders. Knowledge Sharing: Provide FAQs and maintain Teams channels, escalate issues, and update Q&A content as needed. Handover: Ensure smooth transition to the assigned Project Manager and implementation team, supplying all documentation and context. Skills & Requirements Strong organizational and communication skills Ability to manage multiple onboarding processes concurrently Familiarity with Professional Services workflows and documentation standards Experience with document management systems (e.g., SharePoint, HighQ) Collaborative approach to working with cross-functional teams Preferred Qualifications 3 5 years experience as a Project Manager or coordinator managing client-facing projects across planning, execution, and closure phases Knowledge of Pagero s primary products and solutions are useful, or similar P2P or finance platforms Experience in automatization and compliance of business transactions in P2P/O2C Proven ability to lead meetings, manage timelines, and coordinate cross-functional teams Knowledge of project management methodologies (Agile, Waterfall) and tools Proficiency in Microsoft 365 tools and collaboration platforms (Teams, Excel) Exposure to integration processes or data migration projects Ability to adapt to fast-paced environments and manage exceptions effectively