Recruit121
Recruit 121 are working exclusively with a long standing London based client to recruit 2 IT Engineers for the expanding IT Department. This is a great role if you have 2/3 years experience as a 2nd line engineer and especially if you have worked in schools. This role will both be rewarding and has the opportunity to progress. Job Purpose The IT Engineer is a pivotal role that will play a crucial part in the delivery of the 3 schools' IT systems and in the implementation of the IT strategy and vision. The IT Engineer will work collaboratively with other colleagues supporting the 3 schools and with a 3rd party IT service provider managing elements of the infrastructure. The IT engineer will be responsible for the support and management of all aspects of the school's computer network infrastructure & connected devices. The IT Engineer will be expected to take his/her own initiatives to resolve problems and propose solutions. He/she will also be involved in implementing projects and provide recommendations for improvement of the IT landscape of the schools. He/she will be responsible for providing excellent customer focussed IT support for users, high availability of secure IT systems & services to provide a high-quality service for staff and pupils. The responsibilities of the IT Engineer may change depending on schools' requirements. The IT Engineer will work in a matrix environment reporting to the schools' managements as well as to the compaines IT Management. Responsibilities Responsible for the IT function across the schools including the support, provision and maintenance of all the schools' IT systems, network, and communications infrastructure on a day-to-day basis. Managing and implementing IT Infrastructure, systems and processes such as provisioning and migrating servers, OS upgrades, database implementation Managing and maintaining the IT infrastructure consisting of Windows/Apple servers, virtual servers, storage devices, network switches and routers, WiFi network, firewall devices, Active/Open Directory and other systems Managing end-user hardware provisioning, updates, security, connectivity, and configuration (Windows 10/MacOS/iOS/Android). As the schools are mainly using Apple devices, network and servers, knowledge of Apple devices is mandatory Supporting (as and if required by the school), business critical solutions (SW and HW) including the school MIS (iSAMS) and safeguarding solutions (CPoms) and other applications (training will be provided) Providing end-user support and training regarding IT software, systems and processes to users in-person and remotely Managing 3rd party suppliers and ensure cost efficient procurement of hardware and services Contributing to decisions on IT budgeting as well as forecasting and recommendations on IT strategy Managing licences and support contracts on hardware and software Managing, maintaining and developing IT security and compliance policies Required qualifications and experience: Demonstrated experience as 2nd level IT engineer/system administrator in education sector preferred Experience in supporting users and pupils on daily basis Strong knowledge of End-user computing devices including HW/SW support, installation, configuration, and deployment of laptops, desktops, tablets and smartphones Strong knowledge of MDMs such as Jamf School, Meraki and inTune Good knowledge of Apple infrastructure and network services. Windows Server background with knowledge of AD, DNS, DHCP, VMware Knowledge of network device administration (switches, Wi-Fi devices, network controllers, routers) Knowledge of media Audio/Visual devices (Projectors, Interactive TVs) Networking knowledge -TCP/IP, DNS, VLAN, VPN, SSL & IPSec Knowledge of Google classroom and G Suite, Microsoft 365 Administration and Email support Web hosting - App Services, IIS, Apache, Cpanel, Wordpress, Domains (preferred) Security - Firewall, AV, WebFilters, Security policies Experience with VOIP Comms and other telephony beneficial Demonstrate good communication and organizational skills and proactive attitude Safeguarding Responsibilities To comply with safeguarding policies, procedures, and code of conduct To demonstrate a personal commitment to safeguarding and pupil/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Package: Salary £30 -£35k Free Lunch Free Parking Bonus This is a fast moving role so please send in your CV's to be reviewed and to set up interviews in the next few weeks
Recruit 121 are working exclusively with a long standing London based client to recruit 2 IT Engineers for the expanding IT Department. This is a great role if you have 2/3 years experience as a 2nd line engineer and especially if you have worked in schools. This role will both be rewarding and has the opportunity to progress. Job Purpose The IT Engineer is a pivotal role that will play a crucial part in the delivery of the 3 schools' IT systems and in the implementation of the IT strategy and vision. The IT Engineer will work collaboratively with other colleagues supporting the 3 schools and with a 3rd party IT service provider managing elements of the infrastructure. The IT engineer will be responsible for the support and management of all aspects of the school's computer network infrastructure & connected devices. The IT Engineer will be expected to take his/her own initiatives to resolve problems and propose solutions. He/she will also be involved in implementing projects and provide recommendations for improvement of the IT landscape of the schools. He/she will be responsible for providing excellent customer focussed IT support for users, high availability of secure IT systems & services to provide a high-quality service for staff and pupils. The responsibilities of the IT Engineer may change depending on schools' requirements. The IT Engineer will work in a matrix environment reporting to the schools' managements as well as to the compaines IT Management. Responsibilities Responsible for the IT function across the schools including the support, provision and maintenance of all the schools' IT systems, network, and communications infrastructure on a day-to-day basis. Managing and implementing IT Infrastructure, systems and processes such as provisioning and migrating servers, OS upgrades, database implementation Managing and maintaining the IT infrastructure consisting of Windows/Apple servers, virtual servers, storage devices, network switches and routers, WiFi network, firewall devices, Active/Open Directory and other systems Managing end-user hardware provisioning, updates, security, connectivity, and configuration (Windows 10/MacOS/iOS/Android). As the schools are mainly using Apple devices, network and servers, knowledge of Apple devices is mandatory Supporting (as and if required by the school), business critical solutions (SW and HW) including the school MIS (iSAMS) and safeguarding solutions (CPoms) and other applications (training will be provided) Providing end-user support and training regarding IT software, systems and processes to users in-person and remotely Managing 3rd party suppliers and ensure cost efficient procurement of hardware and services Contributing to decisions on IT budgeting as well as forecasting and recommendations on IT strategy Managing licences and support contracts on hardware and software Managing, maintaining and developing IT security and compliance policies Required qualifications and experience: Demonstrated experience as 2nd level IT engineer/system administrator in education sector preferred Experience in supporting users and pupils on daily basis Strong knowledge of End-user computing devices including HW/SW support, installation, configuration, and deployment of laptops, desktops, tablets and smartphones Strong knowledge of MDMs such as Jamf School, Meraki and inTune Good knowledge of Apple infrastructure and network services. Windows Server background with knowledge of AD, DNS, DHCP, VMware Knowledge of network device administration (switches, Wi-Fi devices, network controllers, routers) Knowledge of media Audio/Visual devices (Projectors, Interactive TVs) Networking knowledge -TCP/IP, DNS, VLAN, VPN, SSL & IPSec Knowledge of Google classroom and G Suite, Microsoft 365 Administration and Email support Web hosting - App Services, IIS, Apache, Cpanel, Wordpress, Domains (preferred) Security - Firewall, AV, WebFilters, Security policies Experience with VOIP Comms and other telephony beneficial Demonstrate good communication and organizational skills and proactive attitude Safeguarding Responsibilities To comply with safeguarding policies, procedures, and code of conduct To demonstrate a personal commitment to safeguarding and pupil/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Package: Salary £30 -£35k Free Lunch Free Parking Bonus This is a fast moving role so please send in your CV's to be reviewed and to set up interviews in the next few weeks
Recruit121
Cardiff, South Glamorgan
Recruit 121 are pleased to be recutiing for a key client based in Cardiff. My client is a fast growing telecoms company looking for a Service Delivery Manager to join their ever growing team! As an experienced Senior Service Delivery Manager within the Operations Team, you will be responsible for managing the day-to-day relationship with one of our key channel partners to ensure a high level of service is consistently delivered, working with the wider support and operations teams. This role is intended increase the satisfaction of the channel partner, and the channel partners customers, through your expertise and drive for continuous improvement. As a Service Delivery Manager your responsibiltiies are Develop and manage the Service Level Agreements inline with the current service line aspirations Develop and maintain close working relationships with the channel representatives both operationally and with the senior contacts Oversee day-to-day operations to ensure contractual commitments are met Contribute to the planning of the overall client relationship strategy, concentrating on cost reduction and service improvement SLA Implementation/Performance reporting produce management reports for the channel partner and internal management, and lead service review meetings provide detailed analysis, feedback and actions based on trends, root cause analysis and other reports Fully document Service Management activities with demonstrative reporting, review minutes and appropriate authorisations for audit purposes Ensure effective, timely and accurate communications Work closely with the VP or Sales, Operations management team, and wider technical resources. Manage service risks and issue, assign responsibilities to owners and driving through to completion Personal Spec This role would be ideal for an ambitious and experienced Service Delivery manager, within a channel focused technology services provider, who is seeking a new and exciting challenge. Demonstrate pervious experience of working within a managed services organisation Proven experience managing the delivery of customer services to contractual obligations and service levels ITIL v3 certified in Service Design and Service Operations Exceptional communications skills - both written and verbal Proven experience governing service through regular cadence meetings whiles driving customer satisfaction Highly process orientated with experience challenging and developing new ways of working Calm but positive and response under pressure and demonstrates initiatives to all levels of the customer business Excellent Salary and Benefits 37.5 hours per week (Monday - Friday) Pension Plans Work From Home Training & Development 25 days' annual leave plus bank holidays Multiple HIIT, general fitness, yoga and meditation classes run virtually each week 2 annual training days to be used for any purpose Regular social events This role is based oin Cardiff ideally but is flexibale to work from home also
Recruit 121 are pleased to be recutiing for a key client based in Cardiff. My client is a fast growing telecoms company looking for a Service Delivery Manager to join their ever growing team! As an experienced Senior Service Delivery Manager within the Operations Team, you will be responsible for managing the day-to-day relationship with one of our key channel partners to ensure a high level of service is consistently delivered, working with the wider support and operations teams. This role is intended increase the satisfaction of the channel partner, and the channel partners customers, through your expertise and drive for continuous improvement. As a Service Delivery Manager your responsibiltiies are Develop and manage the Service Level Agreements inline with the current service line aspirations Develop and maintain close working relationships with the channel representatives both operationally and with the senior contacts Oversee day-to-day operations to ensure contractual commitments are met Contribute to the planning of the overall client relationship strategy, concentrating on cost reduction and service improvement SLA Implementation/Performance reporting produce management reports for the channel partner and internal management, and lead service review meetings provide detailed analysis, feedback and actions based on trends, root cause analysis and other reports Fully document Service Management activities with demonstrative reporting, review minutes and appropriate authorisations for audit purposes Ensure effective, timely and accurate communications Work closely with the VP or Sales, Operations management team, and wider technical resources. Manage service risks and issue, assign responsibilities to owners and driving through to completion Personal Spec This role would be ideal for an ambitious and experienced Service Delivery manager, within a channel focused technology services provider, who is seeking a new and exciting challenge. Demonstrate pervious experience of working within a managed services organisation Proven experience managing the delivery of customer services to contractual obligations and service levels ITIL v3 certified in Service Design and Service Operations Exceptional communications skills - both written and verbal Proven experience governing service through regular cadence meetings whiles driving customer satisfaction Highly process orientated with experience challenging and developing new ways of working Calm but positive and response under pressure and demonstrates initiatives to all levels of the customer business Excellent Salary and Benefits 37.5 hours per week (Monday - Friday) Pension Plans Work From Home Training & Development 25 days' annual leave plus bank holidays Multiple HIIT, general fitness, yoga and meditation classes run virtually each week 2 annual training days to be used for any purpose Regular social events This role is based oin Cardiff ideally but is flexibale to work from home also
