RM Education
Overview Would you like to help enrich the lives of learners around the world? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on screen tests and to mark millions of paper based scripts. For over a decade we have been partnering with the world's leading awarding bodies to deliver intuitive, secure, and reliable e marking solutions. Visit our website to find out more: Responsibilities You will contribute to the quality of our infrastructure design. Ensuring the highest standards, consistent patterns, and a best of breed approach to infrastructure design will be second nature to you. You will be a key collaborator with our Product Architects, challenging their decisions and working closely to optimize technical designs. Your insights and expertise will be instrumental in translating conceptual designs into tangible technical deliverables that deliver infrastructure designs to meet business requirements with high availability and controlled costs. Key responsibilities: Contribute to reference architectures and reusable patterns for Azure infrastructure. Design secure, performant and supportable architectures for delivery by RM's Infrastructure Engineering team. Ensure designs include observability, resilience, and security by design. Ensure designs are scalable, available, control costs, and provide cost reporting capabilities. Work with technical architects, development leads and project teams to ensure changes to infrastructure and processes align with best practice and with a customer led focus. Experience Deep knowledge of the Microsoft Azure ecosystem. Solid understanding of Security, IAM, Networking, and Database concepts. Experience in designing, understanding, and troubleshooting complex distributed systems. Familiarity with standard project lifecycle processes. Time management skills: ability to understand business impact and prioritise tasks accordingly. Outstanding interpersonal skills, a highly personable, engaging approach and a strong alignment to RM's core values: Customer success, high standards, respect for others, innovation, openness and enjoyment at work. Excellent collaboration skills. Good working knowledge of the following products: Gitlab CI/CD, Azure DevOps, Docker, Terraform, Bash, Packer, Ansible. What's in it for you? At RM we have My Work which provides office based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.
Overview Would you like to help enrich the lives of learners around the world? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on screen tests and to mark millions of paper based scripts. For over a decade we have been partnering with the world's leading awarding bodies to deliver intuitive, secure, and reliable e marking solutions. Visit our website to find out more: Responsibilities You will contribute to the quality of our infrastructure design. Ensuring the highest standards, consistent patterns, and a best of breed approach to infrastructure design will be second nature to you. You will be a key collaborator with our Product Architects, challenging their decisions and working closely to optimize technical designs. Your insights and expertise will be instrumental in translating conceptual designs into tangible technical deliverables that deliver infrastructure designs to meet business requirements with high availability and controlled costs. Key responsibilities: Contribute to reference architectures and reusable patterns for Azure infrastructure. Design secure, performant and supportable architectures for delivery by RM's Infrastructure Engineering team. Ensure designs include observability, resilience, and security by design. Ensure designs are scalable, available, control costs, and provide cost reporting capabilities. Work with technical architects, development leads and project teams to ensure changes to infrastructure and processes align with best practice and with a customer led focus. Experience Deep knowledge of the Microsoft Azure ecosystem. Solid understanding of Security, IAM, Networking, and Database concepts. Experience in designing, understanding, and troubleshooting complex distributed systems. Familiarity with standard project lifecycle processes. Time management skills: ability to understand business impact and prioritise tasks accordingly. Outstanding interpersonal skills, a highly personable, engaging approach and a strong alignment to RM's core values: Customer success, high standards, respect for others, innovation, openness and enjoyment at work. Excellent collaboration skills. Good working knowledge of the following products: Gitlab CI/CD, Azure DevOps, Docker, Terraform, Bash, Packer, Ansible. What's in it for you? At RM we have My Work which provides office based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.
RM Education
Overview Would you like to help enrich the lives of learners around the world? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband. Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We can offer you a competitive salary + Benefits. We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged. Responsibilities Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self motivated employees looking to build their career in IT. Your key responsibilities: To be the customer face of RM, ensuring our customers receive great service. To assist the service desk with the delivery of the IT managed support service. Provide school based users with technical assistance and report service issues in accordance with the service desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent customer focus, problem solving and time management skills. Excellent communication both verbally and written. Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to elevate. Able to work well with remote teams and build strong working relationships. Skills Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets. Peripheral Support including Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment. Basic wired and wireless networking and troubleshooting. Image build and deploy tools - Microsoft and Apple devices. Basic operational knowledge of Microsoft 365 and/or Google Workspace. Technical knowledge and experience equivalent to CompTIA+ or similar. A working knowledge of ITIL methodology and use of an IT service desk ticketing system - e.g. ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. Additional Information RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.
Overview Would you like to help enrich the lives of learners around the world? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband. Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We can offer you a competitive salary + Benefits. We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged. Responsibilities Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self motivated employees looking to build their career in IT. Your key responsibilities: To be the customer face of RM, ensuring our customers receive great service. To assist the service desk with the delivery of the IT managed support service. Provide school based users with technical assistance and report service issues in accordance with the service desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent customer focus, problem solving and time management skills. Excellent communication both verbally and written. Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to elevate. Able to work well with remote teams and build strong working relationships. Skills Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets. Peripheral Support including Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment. Basic wired and wireless networking and troubleshooting. Image build and deploy tools - Microsoft and Apple devices. Basic operational knowledge of Microsoft 365 and/or Google Workspace. Technical knowledge and experience equivalent to CompTIA+ or similar. A working knowledge of ITIL methodology and use of an IT service desk ticketing system - e.g. ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. Additional Information RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.