Senior Technical Support Engineer (3rd/4th Line) - Birmingham/Hybrid £50,000-£60,000 Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux (Ubuntu)/VMware - healthy knowledge of Windows Server Citrix Microsoft 365 & Entra ID Apache, NGINX and/or IIS DNS, networking and load balancing Backup & Disaster Recovery SonicWall or similar firewall technologies Experience using PowerShell for administration and automation. Exposure to AI and automation tools to improve operational efficiency. Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience MSP background. Pre-sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across a varied client base. Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. Contribute to technical documentation, standards and knowledge sharing. Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.
08/07/2026
Full time
Senior Technical Support Engineer (3rd/4th Line) - Birmingham/Hybrid £50,000-£60,000 Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux (Ubuntu)/VMware - healthy knowledge of Windows Server Citrix Microsoft 365 & Entra ID Apache, NGINX and/or IIS DNS, networking and load balancing Backup & Disaster Recovery SonicWall or similar firewall technologies Experience using PowerShell for administration and automation. Exposure to AI and automation tools to improve operational efficiency. Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience MSP background. Pre-sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across a varied client base. Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. Contribute to technical documentation, standards and knowledge sharing. Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.
Sage 200 Support Consultant - Remote Within the UK £45,000-£55,000 We are seeking an experienced Sage 200 Support Consultant to join a growing software and business solutions team. This position is ideal for a customer-focused professional who enjoys troubleshooting complex issues, providing expert guidance, and building strong client relationships. As a key member of the support function, you will deliver high-quality assistance to Sage 200 users across a variety of sectors, helping organisations maximise the value of their ERP systems while ensuring an outstanding customer experience. Key Responsibilities Provide timely and effective support for Sage 200-related issues, identifying root causes and implementing appropriate solutions. Deliver support via telephone, email, and remote support tools, ensuring clear and professional communication throughout. Offer expert advice and best-practice guidance on Sage 200 functionality and associated applications. Manage support tickets through to resolution, maintaining accurate records and meeting agreed service levels. Document troubleshooting processes, resolutions, and recurring issues to support knowledge sharing and continuous improvement. Liaise with internal teams and third-party software vendors where required to resolve technical issues. Keep up to date with product developments, software updates, and complementary solutions within the Sage ecosystem. Maintain a strong customer service focus, ensuring clients receive a positive and professional experience. Support additional consultancy, training, and project-related activities when required. Contribute to team performance objectives and service delivery targets. Skills & Experience Proven experience supporting Sage 200 in a customer-facing environment. Strong SQL skills, including querying and troubleshooting database-related issues. Previous IT support, systems administration, or application support experience. Knowledge of Sage add-on solutions such as Sicon, Draycir, or similar third-party applications would be beneficial. Excellent communication skills with the ability to engage effectively with users, stakeholders, and colleagues at all levels. Strong analytical and problem-solving abilities. Self-motivated, organised, and capable of managing a varied workload. This is an excellent opportunity for a motivated Sage professional to join an established and expanding organisation, working with a broad client base and a supportive team environment. The role offers long-term career development, exposure to a wide range of projects, and the chance to make a meaningful impact on customer success.
08/07/2026
Full time
Sage 200 Support Consultant - Remote Within the UK £45,000-£55,000 We are seeking an experienced Sage 200 Support Consultant to join a growing software and business solutions team. This position is ideal for a customer-focused professional who enjoys troubleshooting complex issues, providing expert guidance, and building strong client relationships. As a key member of the support function, you will deliver high-quality assistance to Sage 200 users across a variety of sectors, helping organisations maximise the value of their ERP systems while ensuring an outstanding customer experience. Key Responsibilities Provide timely and effective support for Sage 200-related issues, identifying root causes and implementing appropriate solutions. Deliver support via telephone, email, and remote support tools, ensuring clear and professional communication throughout. Offer expert advice and best-practice guidance on Sage 200 functionality and associated applications. Manage support tickets through to resolution, maintaining accurate records and meeting agreed service levels. Document troubleshooting processes, resolutions, and recurring issues to support knowledge sharing and continuous improvement. Liaise with internal teams and third-party software vendors where required to resolve technical issues. Keep up to date with product developments, software updates, and complementary solutions within the Sage ecosystem. Maintain a strong customer service focus, ensuring clients receive a positive and professional experience. Support additional consultancy, training, and project-related activities when required. Contribute to team performance objectives and service delivery targets. Skills & Experience Proven experience supporting Sage 200 in a customer-facing environment. Strong SQL skills, including querying and troubleshooting database-related issues. Previous IT support, systems administration, or application support experience. Knowledge of Sage add-on solutions such as Sicon, Draycir, or similar third-party applications would be beneficial. Excellent communication skills with the ability to engage effectively with users, stakeholders, and colleagues at all levels. Strong analytical and problem-solving abilities. Self-motivated, organised, and capable of managing a varied workload. This is an excellent opportunity for a motivated Sage professional to join an established and expanding organisation, working with a broad client base and a supportive team environment. The role offers long-term career development, exposure to a wide range of projects, and the chance to make a meaningful impact on customer success.
Senior Linux Team Lead - Crawley (On-site) £70,000-£80,000 We are partnering with a highly successful technology-driven organisation seeking an experienced Senior Linux Team Lead to join their Infrastructure & Platform Services team. This is an excellent opportunity for a hands-on technical leader with a strong Linux background and experience managing high-performance, mission-critical environments. The successful candidate will combine deep technical expertise with strong leadership skills, driving operational excellence while mentoring and developing a team of talented engineers. Working closely with senior technical and business stakeholders, you will play a key role in shaping the future direction of the organisation's Linux, Cloud and Infrastructure platforms, whilst helping drive the adoption of modern DevOps and Agile practices. The Role As the Senior Linux Team Lead, you will be responsible for leading a team of infrastructure engineers supporting a large-scale Linux-based environment. You will provide technical leadership, oversee operational delivery, and help modernise infrastructure through automation, DevOps methodologies and continuous improvement initiatives. This position offers a blend of people leadership, technical strategy and hands-on involvement across Linux systems, cloud platforms, automation tooling and high-availability infrastructure. Key Responsibilities • Lead, mentor and develop a team of Linux and Infrastructure Engineers. • Foster a collaborative, high-performing team culture focused on continuous improvement. • Set clear objectives, coach team members and support professional development. • Provide technical leadership across Linux infrastructure, automation and cloud services. • Drive the adoption of Agile and DevOps best practices. • Support the day-to-day management of operational infrastructure services. • Ensure platform stability, availability, performance and security. • Act as a senior escalation point for complex technical issues and provide third-line support. • Identify opportunities for automation and operational efficiencies. • Work closely with business stakeholders to translate requirements into scalable technical solutions. • Define and improve operational processes, standards and tooling. • Support infrastructure transformation and technology roadmap initiatives. Skills & Experience Required • Proven experience leading and developing technical infrastructure teams. • Strong Linux systems administration experience within enterprise-scale environments. • RHEL • Debian • Ansible • Puppet • FAI • Zabbix • Experience working within Agile delivery environments. • ITIL Foundation certification or equivalent operational experience. • Strong troubleshooting and root-cause analysis skills. • Excellent communication and stakeholder management abilities. • Ability to balance strategic leadership with hands-on technical responsibilities. • Experience managing projects, priorities and delivery deadlines. Desirable • Strong understanding of DevOps principles and modern infrastructure practices. • Kubernetes • Docker • OpenStack • CI/CD pipelines • Scripting and infrastructure automation experience. • Cloud platform administration experience. • Virtualisation technologies. • Hardware infrastructure knowledge including storage, compute and GPU platforms. • Experience working within High Performance Computing (HPC) environments. Benefits • Performance-related bonus scheme. • Generous annual leave allowance with holiday purchase options. • Enhanced employer pension contributions. • Private medical and dental options. • Wellbeing and mental health support programmes. • Discount and flexible benefits platform. • Cycle to Work scheme. • Modern working environment with onsite facilities. • Regular social and team events. • Long-term career development opportunities within a technically advanced organisation. • Discount schemes - gym membership, restaurants, cinema tickets • On-site gym facilities If you are a Senior Linux Engineer, Linux Team Lead, Infrastructure Team Leader or Platform Operations Manager looking to take ownership of a complex enterprise environment while leading and developing a skilled technical team, we'd love to hear from you.
02/07/2026
Full time
Senior Linux Team Lead - Crawley (On-site) £70,000-£80,000 We are partnering with a highly successful technology-driven organisation seeking an experienced Senior Linux Team Lead to join their Infrastructure & Platform Services team. This is an excellent opportunity for a hands-on technical leader with a strong Linux background and experience managing high-performance, mission-critical environments. The successful candidate will combine deep technical expertise with strong leadership skills, driving operational excellence while mentoring and developing a team of talented engineers. Working closely with senior technical and business stakeholders, you will play a key role in shaping the future direction of the organisation's Linux, Cloud and Infrastructure platforms, whilst helping drive the adoption of modern DevOps and Agile practices. The Role As the Senior Linux Team Lead, you will be responsible for leading a team of infrastructure engineers supporting a large-scale Linux-based environment. You will provide technical leadership, oversee operational delivery, and help modernise infrastructure through automation, DevOps methodologies and continuous improvement initiatives. This position offers a blend of people leadership, technical strategy and hands-on involvement across Linux systems, cloud platforms, automation tooling and high-availability infrastructure. Key Responsibilities • Lead, mentor and develop a team of Linux and Infrastructure Engineers. • Foster a collaborative, high-performing team culture focused on continuous improvement. • Set clear objectives, coach team members and support professional development. • Provide technical leadership across Linux infrastructure, automation and cloud services. • Drive the adoption of Agile and DevOps best practices. • Support the day-to-day management of operational infrastructure services. • Ensure platform stability, availability, performance and security. • Act as a senior escalation point for complex technical issues and provide third-line support. • Identify opportunities for automation and operational efficiencies. • Work closely with business stakeholders to translate requirements into scalable technical solutions. • Define and improve operational processes, standards and tooling. • Support infrastructure transformation and technology roadmap initiatives. Skills & Experience Required • Proven experience leading and developing technical infrastructure teams. • Strong Linux systems administration experience within enterprise-scale environments. • RHEL • Debian • Ansible • Puppet • FAI • Zabbix • Experience working within Agile delivery environments. • ITIL Foundation certification or equivalent operational experience. • Strong troubleshooting and root-cause analysis skills. • Excellent communication and stakeholder management abilities. • Ability to balance strategic leadership with hands-on technical responsibilities. • Experience managing projects, priorities and delivery deadlines. Desirable • Strong understanding of DevOps principles and modern infrastructure practices. • Kubernetes • Docker • OpenStack • CI/CD pipelines • Scripting and infrastructure automation experience. • Cloud platform administration experience. • Virtualisation technologies. • Hardware infrastructure knowledge including storage, compute and GPU platforms. • Experience working within High Performance Computing (HPC) environments. Benefits • Performance-related bonus scheme. • Generous annual leave allowance with holiday purchase options. • Enhanced employer pension contributions. • Private medical and dental options. • Wellbeing and mental health support programmes. • Discount and flexible benefits platform. • Cycle to Work scheme. • Modern working environment with onsite facilities. • Regular social and team events. • Long-term career development opportunities within a technically advanced organisation. • Discount schemes - gym membership, restaurants, cinema tickets • On-site gym facilities If you are a Senior Linux Engineer, Linux Team Lead, Infrastructure Team Leader or Platform Operations Manager looking to take ownership of a complex enterprise environment while leading and developing a skilled technical team, we'd love to hear from you.
