Customer Onboarding Support Manager Based in East Leeds £22,000 - £30,000 pa, dependent on experience Excellent Working Culture Additional Company Benefits 33 days holiday + Bank Holidays + Birthday Holiday OUR CLIENT Our client is a provider of bespoke and solution driven mobile resource management software for multiple sectors. Their systems transform the way in which their customers work by streamlining processes which increases productivity and as a result reduces costs. The business has established a fantastic working culture, one which empowers, rewards, and develops its employees and encourages working towards personal goals and growth. Due to their continued success and future growth plans, we are currently searching for an Onboarding Support Manager to join their existing team. THE OPPORTUNITY This is an exciting and varied role that will see the successful candidate working within our client's existing and fast-growing Onboarding team. The main aim of this role is to assist the Onboarding Managers in the successful transition of customers from legacy systems onto our client's latest platform and ensuring this migration is as easy and pain free as possible. You be the first point of contact for all new onboarding customers and will be required to initiate the customer onboarding process. You will be responsible for maintaining contact with all customers and providing weekly check-ups to monitor and advise on any progress, whilst liaising with the Onboarding Managers to schedule all meetings and calls. Your key responsibilities will include: Assisting in the customer project initiation process, including completing welcome calls and gathering all customer information. Managing and setting customer expectations in terms of how the onboarding process will run, whilst driving their engagement in the project. Liaising between internal teams to manage tickets and deadlines, whilst keeping customers up to date on progress. Scheduling meetings and calls between the onboarding managers and customers. Completing weekly check-in calls with customers to monitor and advise on their progress. Completing all administrative and troubleshooting support tasks. Driving customer engagement, managing milestones and deadlines. Being the go-to point of contact for all onboarding customers. Following all onboarding processes and recording all updates and actions on customer projects in an accurate and timely manner. SKILLS & REQUIREMENTS 1+ years' experience in a similar role, with relevant transferable skills. Customer service or customer facing experience is essential. Excellent attention to detail, organised and task focussed with a methodical approach to work. Highly IT literate with proficient use of Microsoft Office, including the ability to use intermediate formulae in Excel. Excellent interpersonal and communication skills, both written and verbally. Proactive team player with the ability to communicate and collaborate with customers and internal stake holders of all levels. Maintaining accuracy and composure in pressured environments. Ability to handle a stretching and changeable workload. Self-motivated and proactive with the ability to work individually as well as in a team. This is a unique and very exciting opportunity for the right individual to join an innovative and rapidly growing tech organisation. If you feel you are suitable, please apply today by submitting your CV today. Alternatively, to discuss the opportunity further, please contact Jonny McPartland or Matt Pallister directly on the numbers listed on our website. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly. With regards to the ongoing Coronavirus (Covid-19) situation, like all responsible businesses we are continuing to monitor the situation and to act in accordance with Government guidelines. Please note that whilst we are having to adapt our services, we continue to work closely with our employer and candidate clients to ensure that resourcing and job sourcing requirements continue to be met in line with our strict professional standards. In the interests of health and safety, we will continue to carry out all forthcoming interviews with our candidates via video interview until further notice.
07/10/2021
Full time
Customer Onboarding Support Manager Based in East Leeds £22,000 - £30,000 pa, dependent on experience Excellent Working Culture Additional Company Benefits 33 days holiday + Bank Holidays + Birthday Holiday OUR CLIENT Our client is a provider of bespoke and solution driven mobile resource management software for multiple sectors. Their systems transform the way in which their customers work by streamlining processes which increases productivity and as a result reduces costs. The business has established a fantastic working culture, one which empowers, rewards, and develops its employees and encourages working towards personal goals and growth. Due to their continued success and future growth plans, we are currently searching for an Onboarding Support Manager to join their existing team. THE OPPORTUNITY This is an exciting and varied role that will see the successful candidate working within our client's existing and fast-growing Onboarding team. The main aim of this role is to assist the Onboarding Managers in the successful transition of customers from legacy systems onto our client's latest platform and ensuring this migration is as easy and pain free as possible. You be the first point of contact for all new onboarding customers and will be required to initiate the customer onboarding process. You will be responsible for maintaining contact with all customers and providing weekly check-ups to monitor and advise on any progress, whilst liaising with the Onboarding Managers to schedule all meetings and calls. Your key responsibilities will include: Assisting in the customer project initiation process, including completing welcome calls and gathering all customer information. Managing and setting customer expectations in terms of how the onboarding process will run, whilst driving their engagement in the project. Liaising between internal teams to manage tickets and deadlines, whilst keeping customers up to date on progress. Scheduling meetings and calls between the onboarding managers and customers. Completing weekly check-in calls with customers to monitor and advise on their progress. Completing all administrative and troubleshooting support tasks. Driving customer engagement, managing milestones and deadlines. Being the go-to point of contact for all onboarding customers. Following all onboarding processes and recording all updates and actions on customer projects in an accurate and timely manner. SKILLS & REQUIREMENTS 1+ years' experience in a similar role, with relevant transferable skills. Customer service or customer facing experience is essential. Excellent attention to detail, organised and task focussed with a methodical approach to work. Highly IT literate with proficient use of Microsoft Office, including the ability to use intermediate formulae in Excel. Excellent interpersonal and communication skills, both written and verbally. Proactive team player with the ability to communicate and collaborate with customers and internal stake holders of all levels. Maintaining accuracy and composure in pressured environments. Ability to handle a stretching and changeable workload. Self-motivated and proactive with the ability to work individually as well as in a team. This is a unique and very exciting opportunity for the right individual to join an innovative and rapidly growing tech organisation. If you feel you are suitable, please apply today by submitting your CV today. Alternatively, to discuss the opportunity further, please contact Jonny McPartland or Matt Pallister directly on the numbers listed on our website. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly. With regards to the ongoing Coronavirus (Covid-19) situation, like all responsible businesses we are continuing to monitor the situation and to act in accordance with Government guidelines. Please note that whilst we are having to adapt our services, we continue to work closely with our employer and candidate clients to ensure that resourcing and job sourcing requirements continue to be met in line with our strict professional standards. In the interests of health and safety, we will continue to carry out all forthcoming interviews with our candidates via video interview until further notice.
Customer Onboarding Manager Based in Leeds £30,000 - £40,000 pa, dependent on experience Excellent Working Culture Additional Company Benefits 33 days holiday + Bank Holidays + Birthday Holiday OUR CLIENT Our client is a provider of bespoke and solution driven mobile resource management software for multiple sectors. Their systems transform the way in which their customers work by streamlining processes which increases productivity and as a result reduces costs. The business has established a fantastic working culture, one which empowers, rewards, and develops its employees and encourages working towards personal goals and growth. Due to their continued success and future growth plans, we are currently searching for an experienced Onboarding Manager to join their existing team. THE OPPORTUNITY This is an exciting and varied role that will see the successful candidate working alongside an existing team of Onboarding Managers to ensure the transition of our client's customers from any legacy systems onto our client's latest platform is as easy and pain free as possible. The successful candidate will be required to set up processes that will deliver customer value long term whilst ensuring that this is completed within agreed timescales. It is essential that you will become an expert in the product as you will be required to provide training to all new customers as well as training new employees in best practices of the system. As well as this, you will offer consultancy advice as to how all customers can improve their current processes to ensure they get optimum results from their new system and use it to its full potential. KEY ROLES AND RESPONSIBILITIES Producing project and training plans, identifying key deliverables, and agreeing timescales for projects. Managing multiple projects whilst balancing workstreams and communicating milestones & timelines. Delivering projects withing the time, quality and cost criteria as set within KPIs. Proactively managing customer expectations, whilst setting and monitoring the progress of customer actions. To be an expert on the platform in order to demonstrate, setup and train customers in best practice use of the platform. Liaising with customers and internal teams to ensure on time delivery of multi-team projects. Engaging with the client and internal sales representatives to understand the customer's business and clearly identify needs, pain points, and goals. Advising on the migration from legacy processes and the efficiencies that can be made through best practice use of the platform. Inputting to the continuous development and improvement of training materials. Advising on benefits and efficiencies that can be gained when using the system to its full potential. Working with customers to document requirements and produce specifications where bespoke documents, reports or developments are required. Record progress, decisions, and issues accurately and in a timely fashion. Follow and contribute to the development on onboarding processes. SKILLS & REQUIREMENTS Minimum of 2 years' experience in a training capacity, ideally in a customer facing role. Minimum of 1 years' project management experience. Strong business acumen, problem solving and analytical skills. Excellent attention to detail, organised and task focussed with a methodical approach to work. Exceptional interpersonal & communication skills, both written and verbally. Experience in building strong rapport and relationships both internally and externally. Ability to work independently and manage multiple priorities. Self-motivated with the ability to handle a stretching and changeable workload. Ability to translate technical information to non-technical persons and functional requirements into technical specifications. Proactive team player with the ability to communicate and collaborate with customers and internal stakeholders of all levels. Maintaining accuracy and composure in pressured environments. Innovative and able to inspire customer loyalty and adoption. This is a unique and very exciting opportunity for the right individual to join an innovative and rapidly growing tech organisation. If you feel you are suitable, please apply today by submitting your CV today. Alternatively, to discuss the opportunity further, please contact Jonny McPartland or Matt Pallister directly on the numbers listed on our website. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly. With regards to the ongoing Coronavirus (Covid-19) situation, like all responsible businesses we are continuing to monitor the situation and to act in accordance with Government guidelines. Please note that whilst we are having to adapt our services, we continue to work closely with our employer and candidate clients to ensure that resourcing and job sourcing requirements continue to be met in line with our strict professional standards. In the interests of health and safety, we will continue to carry out all forthcoming interviews with our candidates via video interview until further notice.
07/10/2021
Full time
Customer Onboarding Manager Based in Leeds £30,000 - £40,000 pa, dependent on experience Excellent Working Culture Additional Company Benefits 33 days holiday + Bank Holidays + Birthday Holiday OUR CLIENT Our client is a provider of bespoke and solution driven mobile resource management software for multiple sectors. Their systems transform the way in which their customers work by streamlining processes which increases productivity and as a result reduces costs. The business has established a fantastic working culture, one which empowers, rewards, and develops its employees and encourages working towards personal goals and growth. Due to their continued success and future growth plans, we are currently searching for an experienced Onboarding Manager to join their existing team. THE OPPORTUNITY This is an exciting and varied role that will see the successful candidate working alongside an existing team of Onboarding Managers to ensure the transition of our client's customers from any legacy systems onto our client's latest platform is as easy and pain free as possible. The successful candidate will be required to set up processes that will deliver customer value long term whilst ensuring that this is completed within agreed timescales. It is essential that you will become an expert in the product as you will be required to provide training to all new customers as well as training new employees in best practices of the system. As well as this, you will offer consultancy advice as to how all customers can improve their current processes to ensure they get optimum results from their new system and use it to its full potential. KEY ROLES AND RESPONSIBILITIES Producing project and training plans, identifying key deliverables, and agreeing timescales for projects. Managing multiple projects whilst balancing workstreams and communicating milestones & timelines. Delivering projects withing the time, quality and cost criteria as set within KPIs. Proactively managing customer expectations, whilst setting and monitoring the progress of customer actions. To be an expert on the platform in order to demonstrate, setup and train customers in best practice use of the platform. Liaising with customers and internal teams to ensure on time delivery of multi-team projects. Engaging with the client and internal sales representatives to understand the customer's business and clearly identify needs, pain points, and goals. Advising on the migration from legacy processes and the efficiencies that can be made through best practice use of the platform. Inputting to the continuous development and improvement of training materials. Advising on benefits and efficiencies that can be gained when using the system to its full potential. Working with customers to document requirements and produce specifications where bespoke documents, reports or developments are required. Record progress, decisions, and issues accurately and in a timely fashion. Follow and contribute to the development on onboarding processes. SKILLS & REQUIREMENTS Minimum of 2 years' experience in a training capacity, ideally in a customer facing role. Minimum of 1 years' project management experience. Strong business acumen, problem solving and analytical skills. Excellent attention to detail, organised and task focussed with a methodical approach to work. Exceptional interpersonal & communication skills, both written and verbally. Experience in building strong rapport and relationships both internally and externally. Ability to work independently and manage multiple priorities. Self-motivated with the ability to handle a stretching and changeable workload. Ability to translate technical information to non-technical persons and functional requirements into technical specifications. Proactive team player with the ability to communicate and collaborate with customers and internal stakeholders of all levels. Maintaining accuracy and composure in pressured environments. Innovative and able to inspire customer loyalty and adoption. This is a unique and very exciting opportunity for the right individual to join an innovative and rapidly growing tech organisation. If you feel you are suitable, please apply today by submitting your CV today. Alternatively, to discuss the opportunity further, please contact Jonny McPartland or Matt Pallister directly on the numbers listed on our website. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly. With regards to the ongoing Coronavirus (Covid-19) situation, like all responsible businesses we are continuing to monitor the situation and to act in accordance with Government guidelines. Please note that whilst we are having to adapt our services, we continue to work closely with our employer and candidate clients to ensure that resourcing and job sourcing requirements continue to be met in line with our strict professional standards. In the interests of health and safety, we will continue to carry out all forthcoming interviews with our candidates via video interview until further notice.
Software Test Lead Up to £55,000 North Yorkshire Flexible working hours/Office based 3 days per week Excellent company benefits OUR CLIENT We are acting on behalf of one of the UK's leading smart energy technology organisations based in North Yorkshire. Our client's in-house mechanical design, engineering and development teams create products which provide the consumer securely accessed real-time energy data which allows them to gain a greater understanding of their energy consumption, in the drive to achieve the goal of Net Zero. As a result of their continued growth and plans for the future, they are now looking for a Software Test Lead to join their team. CANDIDATE AND ROLE BRIEF The ideal candidate will have a passion for software and hardware testing, be confident in writing test plans and reports and working alongside colleagues from different departments to ensure all requirements and products meet the needs of the customers. Key responsibilities will include: Define the testing strategy for the company, leading the software testing. Lead on the product test and verification efforts. Develop test plans from requirements documents. Work collaboratively with the engineering teams to ensure products meet the needs of the customers. Involvement in strategic projects, ensuring the test plans are thorough in their construction and execution. Essential skills and experience: Basic knowledge of IoT wireless protocols, including zigbee, WiFi, MQTT, etc. Ideally experience with software development in Python. Ideally an understanding and experience of embedded digital electronics. Ability to construct new test approaches, which will exercise consumer electronic devices. Hands-on approach to their work, ensuring device testing is completed in an efficient and thorough manner. Ability and willingness to adapt, with a passion for software and hardware testing. Excellent communication skills with the confidence to present their findings to key stakeholders. Team-centric who appreciates a challenge. This is a fantastic opportunity for an experienced and thorough software tester who is confident in leading the company's testing strategy and looking progress their career within an award-winning and fast-growing organisation. If you are interested in this position, please contact Alice McGlaughlin on the number listed on our website: Marmion Recruitment. Dear Applicant, we thank you for taking an interest in the role advertised. We would like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application please feel free to contact us directly. With regards to the ongoing Coronavirus (COVID-19) situation, like all responsible businesses we are continuing to monitor the situation and to act in accordance with Government guidelines. Please note however, that we are still fully operational and are working very closely with our employer and candidate clients to ensure that resourcing and job sourcing requirements continue to be met. In the interests of health and safety, we will continue to carry out all forthcoming interviews with our candidates via video interview until further notice. If you have any questions or concerns whatsoever during this difficult time, please do not hesitate to contact us. We are here to support you.
07/10/2021
Full time
Software Test Lead Up to £55,000 North Yorkshire Flexible working hours/Office based 3 days per week Excellent company benefits OUR CLIENT We are acting on behalf of one of the UK's leading smart energy technology organisations based in North Yorkshire. Our client's in-house mechanical design, engineering and development teams create products which provide the consumer securely accessed real-time energy data which allows them to gain a greater understanding of their energy consumption, in the drive to achieve the goal of Net Zero. As a result of their continued growth and plans for the future, they are now looking for a Software Test Lead to join their team. CANDIDATE AND ROLE BRIEF The ideal candidate will have a passion for software and hardware testing, be confident in writing test plans and reports and working alongside colleagues from different departments to ensure all requirements and products meet the needs of the customers. Key responsibilities will include: Define the testing strategy for the company, leading the software testing. Lead on the product test and verification efforts. Develop test plans from requirements documents. Work collaboratively with the engineering teams to ensure products meet the needs of the customers. Involvement in strategic projects, ensuring the test plans are thorough in their construction and execution. Essential skills and experience: Basic knowledge of IoT wireless protocols, including zigbee, WiFi, MQTT, etc. Ideally experience with software development in Python. Ideally an understanding and experience of embedded digital electronics. Ability to construct new test approaches, which will exercise consumer electronic devices. Hands-on approach to their work, ensuring device testing is completed in an efficient and thorough manner. Ability and willingness to adapt, with a passion for software and hardware testing. Excellent communication skills with the confidence to present their findings to key stakeholders. Team-centric who appreciates a challenge. This is a fantastic opportunity for an experienced and thorough software tester who is confident in leading the company's testing strategy and looking progress their career within an award-winning and fast-growing organisation. If you are interested in this position, please contact Alice McGlaughlin on the number listed on our website: Marmion Recruitment. Dear Applicant, we thank you for taking an interest in the role advertised. We would like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application please feel free to contact us directly. With regards to the ongoing Coronavirus (COVID-19) situation, like all responsible businesses we are continuing to monitor the situation and to act in accordance with Government guidelines. Please note however, that we are still fully operational and are working very closely with our employer and candidate clients to ensure that resourcing and job sourcing requirements continue to be met. In the interests of health and safety, we will continue to carry out all forthcoming interviews with our candidates via video interview until further notice. If you have any questions or concerns whatsoever during this difficult time, please do not hesitate to contact us. We are here to support you.
