Axon Moore Group Ltd
Manchester, Lancashire
About the Company Our client is one of the UK's leading designers, manufacturers and distributors of licensed home and lifestyle products, partnering with many of the world's biggest entertainment, gaming, fashion and children's brands. With over 20 years of success, they have built an outstanding reputation for designing and delivering innovative, high-quality products for major retailers across the UK and internationally. As a privately owned business with an entrepreneurial culture, they combine the agility of a growing company with the scale and expertise to work with globally recognised brands. Continued investment in people, technology and digital transformation makes this an exciting time to join a collaborative business where your ideas are valued, innovation is encouraged and you can genuinely influence the future of IT. The Role Reporting to the IT Infrastructure Engineer, you'll play a key role in delivering first and second-line IT support across the business, acting as the first point of contact for technical issues while helping to maintain a secure, reliable and high-performing IT environment.Supporting both on-premise and cloud-based technologies, you'll work across Microsoft 365, Hybrid Microsoft Entra ID (Azure AD), Windows Server and networking infrastructure, ensuring users receive a first-class support experience. Alongside day-to-day support, you'll also contribute to infrastructure improvements, Microsoft 365 projects, security initiatives and the rollout of new technologies.This is an excellent opportunity for someone looking to broaden their technical skills and gain exposure to cloud technologies, infrastructure and project work within a growing business. Key Responsibilities• Provide first and second-line technical support to users across the business, both onsite and remotely.• Diagnose and resolve hardware, software, Microsoft 365, networking and infrastructure issues.• Manage incidents and service requests through the IT Service Desk, ensuring excellent customer service and timely resolution.• Administer user accounts, permissions and security groups within Active Directory and Microsoft Entra ID (Azure AD).• Support Microsoft 365 technologies including Exchange Online, Teams, SharePoint and OneDrive.• Configure and deploy desktops, laptops, mobile devices and associated hardware.• Assist with the administration and maintenance of Windows Server environments, including Active Directory, DNS, DHCP and Group Policy.• Support networking infrastructure including LAN, WAN, Wi-Fi and VPN connectivity.• Work alongside third-party suppliers and internal stakeholders to deliver IT projects and infrastructure improvements.• Maintain accurate technical documentation, asset registers and knowledge base articles.• Assist with user onboarding, IT inductions and ongoing security best practices.• Contribute to continuous improvement initiatives, helping to enhance the reliability, security and performance of the IT environment.About You We're looking for someone with at least 12 months' experience in an IT Support, Service Desk or IT Technician role who enjoys solving technical problems and providing an excellent customer experience.You'll have experience supporting Microsoft technologies and a solid understanding of desktop, infrastructure and networking fundamentals. You'll be proactive, organised and comfortable managing multiple priorities while communicating effectively with users across the business. You'll ideally have experience with:• Windows 10 and Windows 11• Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint and OneDrive)• Microsoft Entra ID (Azure AD) and on-premise Active Directory• Windows Server 2016/2019/2022• DNS, DHCP, TCP/IP and VPN technologies• Desktop, laptop and mobile device support• User account administration and Group PolicyDesirable Experience with any of the following would be advantageous: • Microsoft Intune / Endpoint Manager• Exchange Online administration• Hyper-V virtualisation• PowerShell scripting• VLANs, switching and firewall technologies• Conditional Access and Multi-Factor Authentication• Cyber Essentials, ISO27001 or ITIL Service ManagementMicrosoft, CompTIA or ITIL certifications are welcomed but are not essential. We're more interested in someone with a positive attitude, a willingness to learn and a genuine passion for technology.INDBSO
About the Company Our client is one of the UK's leading designers, manufacturers and distributors of licensed home and lifestyle products, partnering with many of the world's biggest entertainment, gaming, fashion and children's brands. With over 20 years of success, they have built an outstanding reputation for designing and delivering innovative, high-quality products for major retailers across the UK and internationally. As a privately owned business with an entrepreneurial culture, they combine the agility of a growing company with the scale and expertise to work with globally recognised brands. Continued investment in people, technology and digital transformation makes this an exciting time to join a collaborative business where your ideas are valued, innovation is encouraged and you can genuinely influence the future of IT. The Role Reporting to the IT Infrastructure Engineer, you'll play a key role in delivering first and second-line IT support across the business, acting as the first point of contact for technical issues while helping to maintain a secure, reliable and high-performing IT environment.Supporting both on-premise and cloud-based technologies, you'll work across Microsoft 365, Hybrid Microsoft Entra ID (Azure AD), Windows Server and networking infrastructure, ensuring users receive a first-class support experience. Alongside day-to-day support, you'll also contribute to infrastructure improvements, Microsoft 365 projects, security initiatives and the rollout of new technologies.This is an excellent opportunity for someone looking to broaden their technical skills and gain exposure to cloud technologies, infrastructure and project work within a growing business. Key Responsibilities• Provide first and second-line technical support to users across the business, both onsite and remotely.• Diagnose and resolve hardware, software, Microsoft 365, networking and infrastructure issues.• Manage incidents and service requests through the IT Service Desk, ensuring excellent customer service and timely resolution.• Administer user accounts, permissions and security groups within Active Directory and Microsoft Entra ID (Azure AD).• Support Microsoft 365 technologies including Exchange Online, Teams, SharePoint and OneDrive.• Configure and deploy desktops, laptops, mobile devices and associated hardware.• Assist with the administration and maintenance of Windows Server environments, including Active Directory, DNS, DHCP and Group Policy.• Support networking infrastructure including LAN, WAN, Wi-Fi and VPN connectivity.• Work alongside third-party suppliers and internal stakeholders to deliver IT projects and infrastructure improvements.• Maintain accurate technical documentation, asset registers and knowledge base articles.• Assist with user onboarding, IT inductions and ongoing security best practices.• Contribute to continuous improvement initiatives, helping to enhance the reliability, security and performance of the IT environment.About You We're looking for someone with at least 12 months' experience in an IT Support, Service Desk or IT Technician role who enjoys solving technical problems and providing an excellent customer experience.You'll have experience supporting Microsoft technologies and a solid understanding of desktop, infrastructure and networking fundamentals. You'll be proactive, organised and comfortable managing multiple priorities while communicating effectively with users across the business. You'll ideally have experience with:• Windows 10 and Windows 11• Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint and OneDrive)• Microsoft Entra ID (Azure AD) and on-premise Active Directory• Windows Server 2016/2019/2022• DNS, DHCP, TCP/IP and VPN technologies• Desktop, laptop and mobile device support• User account administration and Group PolicyDesirable Experience with any of the following would be advantageous: • Microsoft Intune / Endpoint Manager• Exchange Online administration• Hyper-V virtualisation• PowerShell scripting• VLANs, switching and firewall technologies• Conditional Access and Multi-Factor Authentication• Cyber Essentials, ISO27001 or ITIL Service ManagementMicrosoft, CompTIA or ITIL certifications are welcomed but are not essential. We're more interested in someone with a positive attitude, a willingness to learn and a genuine passion for technology.INDBSO
Axon Moore Group Ltd
Warrington, Cheshire
About the OpportunityWe're partnering with a well-established, multi-site UK organisation that is investing heavily in its Business Systems function. As part of its continued growth and digital transformation, the business is looking to appoint an experienced Business Systems Application Development & Support Manager to lead the support, development and continuous improvement of its ERP platform and associated business applications.This is a fantastic opportunity for an experienced Business Systems professional who combines strong technical knowledge with people leadership and stakeholder management. You'll play a key role in ensuring business-critical systems remain reliable, secure and fit for purpose while driving continuous improvement across the organisation.The RoleReporting into the Head of Business Systems, you'll lead an established Application Development & Support team, working closely with operational departments, senior stakeholders and third-party suppliers to deliver enhancements, optimise business processes and support ongoing digital transformation initiatives.You'll oversee ERP support and development activities, manage application integrations, contribute to business change projects and help shape the future direction of the organisation's business systems landscape.Key Responsibilities Lead, mentor and develop the Application Development & Support team. Manage workloads, priorities and resource planning across the team. Oversee the support, configuration and continuous improvement of the ERP platform and associated business applications. Manage application enhancements from requirements gathering through to testing, deployment and post-implementation support. Work closely with business stakeholders to understand requirements and deliver effective technical solutions. Support ERP upgrades, deployments, integrations and data migration activities. Configure ERP modules, workflows, dashboards and business rules. Maintain system integrity, security, permissions and master data. Produce functional specifications and technical documentation. Monitor system performance and produce management reporting. Identify opportunities to improve business processes, automation and operational efficiency. Manage relationships with software vendors, implementation partners and third-party suppliers. Ensure compliance with GDPR, governance and security standards. Evaluate emerging technologies, including AI-enabled solutions, to support future business improvements. About YouYou'll have previous experience leading Business Systems or ERP application support teams within a complex business environment and be comfortable balancing operational support with project delivery and continuous improvement. You'll ideally have experience with: Supporting and developing ERP or enterprise business systems. Leading and developing technical application support or development teams. SQL and relational databases. APIs, integrations and data exchange technologies. Power BI, SQL Reporting or other reporting solutions. Business process analysis and systems improvement. Managing third-party software vendors and implementation partners. Working across finance, purchasing, stock, logistics and operational business functions. Agile or modern project delivery methodologies. Experience within wholesale, distribution, manufacturing or other multi-site environments would be highly advantageous.What's in it for You? Join a business committed to investing in technology and digital transformation. Lead a skilled and collaborative Business Systems team. Play a key role in shaping the future of enterprise applications. Work on ERP enhancements, integrations and strategic business projects. Hybrid working with flexibility around project requirements. Excellent opportunity to make a real impact across a growing organisation. If you're an experienced Business Systems or ERP Manager looking for your next challenge, we'd love to hear from you.
About the OpportunityWe're partnering with a well-established, multi-site UK organisation that is investing heavily in its Business Systems function. As part of its continued growth and digital transformation, the business is looking to appoint an experienced Business Systems Application Development & Support Manager to lead the support, development and continuous improvement of its ERP platform and associated business applications.This is a fantastic opportunity for an experienced Business Systems professional who combines strong technical knowledge with people leadership and stakeholder management. You'll play a key role in ensuring business-critical systems remain reliable, secure and fit for purpose while driving continuous improvement across the organisation.The RoleReporting into the Head of Business Systems, you'll lead an established Application Development & Support team, working closely with operational departments, senior stakeholders and third-party suppliers to deliver enhancements, optimise business processes and support ongoing digital transformation initiatives.You'll oversee ERP support and development activities, manage application integrations, contribute to business change projects and help shape the future direction of the organisation's business systems landscape.Key Responsibilities Lead, mentor and develop the Application Development & Support team. Manage workloads, priorities and resource planning across the team. Oversee the support, configuration and continuous improvement of the ERP platform and associated business applications. Manage application enhancements from requirements gathering through to testing, deployment and post-implementation support. Work closely with business stakeholders to understand requirements and deliver effective technical solutions. Support ERP upgrades, deployments, integrations and data migration activities. Configure ERP modules, workflows, dashboards and business rules. Maintain system integrity, security, permissions and master data. Produce functional specifications and technical documentation. Monitor system performance and produce management reporting. Identify opportunities to improve business processes, automation and operational efficiency. Manage relationships with software vendors, implementation partners and third-party suppliers. Ensure compliance with GDPR, governance and security standards. Evaluate emerging technologies, including AI-enabled solutions, to support future business improvements. About YouYou'll have previous experience leading Business Systems or ERP application support teams within a complex business environment and be comfortable balancing operational support with project delivery and continuous improvement. You'll ideally have experience with: Supporting and developing ERP or enterprise business systems. Leading and developing technical application support or development teams. SQL and relational databases. APIs, integrations and data exchange technologies. Power BI, SQL Reporting or other reporting solutions. Business process analysis and systems improvement. Managing third-party software vendors and implementation partners. Working across finance, purchasing, stock, logistics and operational business functions. Agile or modern project delivery methodologies. Experience within wholesale, distribution, manufacturing or other multi-site environments would be highly advantageous.What's in it for You? Join a business committed to investing in technology and digital transformation. Lead a skilled and collaborative Business Systems team. Play a key role in shaping the future of enterprise applications. Work on ERP enhancements, integrations and strategic business projects. Hybrid working with flexibility around project requirements. Excellent opportunity to make a real impact across a growing organisation. If you're an experienced Business Systems or ERP Manager looking for your next challenge, we'd love to hear from you.
