Anderson Scott Solutions Ltd

Technical Advisor £26,000 - £32,000 Oswestry An exciting new opportunity to join the UK's leading business in their sector involved at the front end of technology. The successful applicant will be trained to play an active part in the provision of technical support to internal stakeholders and external customers. Key Duties: Developing an in-depth knowledge of the company product range. Developing core electrical skills and knowledge for supporting the companies' wide range of products. Developing ICT skills to support your understanding of IoT technologies. Develop a strong understanding of legislative frameworks that impact on the markets that the company serve. Record, analyse and communicate data at the appropriate level using the organisation's standard tools and processes to all stakeholders within the responsibility of the job role. Work with colleagues across all teams in providing first class service to all stakeholders. Timely accurate response to technical queries to meet company objectives and support the sales team in driving business growth and profitability. Accurately able to deliver technical content to both internal stakeholders and customers. Key Skills and experience required Must have clean (or near clean) driving licence. Interested in Technology, and IoT development opportunities. Able to prioritise and work to deadlines and other time pressures. Organised and methodical with high levels of attention to detail. A good communicator, able to digest and relay technical information verbally and in writing. Commitment to maintaining high standards of quality and accuracy in all work. Ability to deliver and receive feedback to colleagues. Must be an excellent face-to-face and telephone communicator. Ability to effectively diagnose and resolve technical problems. Able to demonstrate experience of working in a customer focused environment and working closely in a team or standing alone. Ability to present technical content. To be able to demonstrate theoretical and diagnostic skills. To build an in depth understanding of our product range and the current legislation that determines their application and use in the markets we serve. To work across all internal and external departments in the development of end-to-end technical specification support requirements. Products testing and research. Undertake regular project work. To apply for this role please contact Sarah Dyehouse at Anderson Scott Solutions

1st Line Business Central Support Consultant Wolverhampton - Hybrid Circa £26,000 We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service. 1st Line Business Central Support Consultant Key Responsibilities: Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately. Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team leader. Ensuring incidents and requests are resolved within set SLAs. Contribute to the creation and update of Knowledge Base articles. 1st Line Business Central Support Consultant Key Skills and Experience: Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user. Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV. Ability to work effectively in a team environment. Exceptional customer service, communication and interpersonal skills, both written and verbal. Proven track record of managing escalations from customers and delivering resolutions. Excellent communication skills. Time Management, Prioritisation and Working under Pressure. Benefits: Hybrid working 25 days annual leave plus Bank Holidays 2 additional leave days Free parking Pension scheme Amazing location and offices If this role is of interest, please contact James Aust for more information. By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on the Anderson Scott website.

IT Support Technician Aldridge, Walsall £30,000 - £35,000 (DOE) plus, annual bonus and excellent benefits Our client is seeking an IT Support Technician (1st and 2nd Line) to join their growing team. This is a fantastic opportunity for a technically skilled and customer-focused professional to work within a supportive environment, delivering IT support and managed services to a wide variety of organisations. The successful candidate will provide first and second-line support across a diverse range of technologies, both remotely and on-site. IT Support Technician Key Responsibilities: Acting as the first point of contact for customer IT issues. Triaging and managing tickets within a helpdesk system, Zendesk. Installing, configuring, and maintaining hardware and software across customer environments. Using remote monitoring and management tools to diagnose and resolve technical issues. Maintaining accurate technical documentation. Supporting client devices (Windows, Mac, Android, iOS) and Windows Server environments. Managing Microsoft 365 and cloud services (Azure, AWS). Configuring and supporting network infrastructure including routers, firewalls, and switches. Assisting with managed services such as connectivity, hosted telephony, backup, monitoring, and security solutions. IT Support Technician Skills & Experience: Strong experience with Windows 10/11 and Windows Server (2016+). Knowledge of VMware, vCenter, and Hyper-V. Solid understanding of TCP/IP networking. Experience with LAN support, structured cabling, and switches. Familiarity with ITIL principles. Excellent communication skills (written and verbal). Strong general IT skills, including use of spreadsheets and databases. Full UK driving licence and access to own transport. Use of company van on occassion Experience with Mac OS. Experience with Zendesk. Knowledge of Draytek and WatchGuard firewalls. Monday - Friday, 09:00 - 17:00 (occasional out-of-hours and potential future on-call work) If this role is of interest, please contact James Aust for more information.