HMRC

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Senior Infrastructure Engineer is a senior technical and operational leadership role within the Tooling & Automation team. The postholder will lead and support infrastructure engineers while developing, maintaining and assuring a business-critical tooling stack used by teams across HMRC to deliver infrastructure as code and deploy services. The tooling is hosted primarily on AWS and uses EC2, containerisation and CI/CD technologies. The role combines live-service leadership, technical engineering, stakeholder management and continuous improvement, ensuring tooling services remain secure, supportable and aligned with HMRC architectural and operational standards. Job description Live service and operational continuity Lead BAU support for tooling services, ensuring incidents and changes are handled effectively within agreed service levels and HMRC standards. Protect live-service availability and business continuity. Oversee user administration, access requests and technical problem resolution. Tooling engineering and lifecycle management Lead the maintenance and improvement of Nexus 3, GitLab, Bastion Services, AWX, HashiCorp Vault, Jenkins and Artifactory. Ensure patches, hotfixes, upgrades and lifecycle risks are identified and managed. Maintain AWS-hosted services, operating systems, containers, networking, automation and CI/CD capabilities. Architecture and assurance Work with technical architects and Technical Strategy & Assurance colleagues to translate architectural designs into supportable tooling solutions. Ensure tooling aligns with HMRC strategic architectural principles, standards and roadmaps. Delivery and knowledge management Deliver work through Agile practices. Ensure technical documentation and HMRC standards records are updated alongside delivery. Build resilience through structured knowledge sharing and transfer. Technical leadership and stakeholders Lead and support technical engineers delivering maintenance, changes and service improvements. Engage product managers, service owners, architects, suppliers and other stakeholders. Contribute technical evidence to technology roadmaps, workforce planning, budget decisions, projects and delivery priorities. Person specification As Senior Infrastructure Engineer within the Tooling & Automation team, you will provide senior technical leadership and work with infrastructure engineers to develop, maintain and support business-critical tooling services in accordance with HMRC standards and strategic direction. Your key responsibilities will include: Lead BAU support and maintain business continuity for tooling services, ensuring incidents and changes are managed effectively within agreed service levels and HMRC standards. Protect live-service availability by identifying operational risks, coordinating technical resolution and ensuring services remain secure, resilient and supportable. Lead the administration, maintenance and continuous improvement of the team's tooling stack, including Nexus 3, GitLab, Bastion Services, AWX, HashiCorp Vault, Jenkins and Artifactory. Oversee day-to-day administration, user access requests and technical problem resolution for supported tooling services. Lead the maintenance of AWS-hosted infrastructure, operating systems, containers, networking, automation and CI/CD capabilities supporting the tooling estate. Plan and coordinate patches, hotfixes, upgrades, lifecycle remediation and service improvements, ensuring changes are controlled, documented and communicated. Work with technical architects and Technical Strategy & Assurance colleagues to translate architectural designs into secure, supportable tooling solutions aligned with HMRC strategic architectural principles and standards. Lead and support technical engineers undertaking tooling maintenance, changes, migrations and service improvements, ensuring work is delivered to the required quality and timescales. Deliver work through Agile practices, communicate progress at agreed ceremonies and ensure technical documentation, support procedures and HMRC standards records are updated alongside delivery. Develop team capability and operational resilience through coaching, knowledge sharing, technical guidance and structured knowledge transfer. Engage effectively with product managers, service owners, architects, delivery teams, users and third-party suppliers. Provide technical input into technology roadmaps, service priorities, workforce and budget planning, projects and operational decision-making. Essential Criteria Candidates must demonstrate substantial infrastructure engineering experience in complex live-service environments, including: Cloud and operating systems: practical engineering and administration experience across AWS and Linux/RHEL environments, with relevant Windows administration knowledge. Automation and delivery tooling: experience developing, administering or supporting CI/CD and infrastructure-automation services using technologies such as GitLab, Jenkins, AWX and Terraform. Containers and networking: experience of Docker containerisation and networking or proxy technologies such as Nginx or Traefik. Live tooling services: experience supporting secure, business-critical development or infrastructure tooling. Relevant products may include Nexus, Artifactory, HashiCorp Vault, GitLab, Jenkins, AWX and bastion services. Operational service management: experience managing incidents, changes, service risks and continuity in a live environment, with working knowledge of ITIL, DevOps and Agile delivery. Technical leadership: experience leading engineers, setting technical direction, assuring delivery and improving the resilience and supportability of services . Stakeholder and supplier management: strong communication skills and evidence of working effectively with architects, service owners, delivery teams and third-party suppliers. Desirable Criteria Relevant AWS, Linux/RHEL, infrastructure-as-code, DevOps or service-management certification Experience modernising or migrating legacy infrastructure/tooling services Experience improving operational resilience, observability, security or automation AWS Cloud Practitioner certification AWS SysOps Administrator certification Experience managing multiple product and service improvements Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience . click apply for full job details

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Business Developed Applications (BDApp) team is part of the Chief Digital Product Office within HMRC. We provide, maintain and support a portfolio of approximately 140 software products, predominantly for the Customer Service Group, while also supporting opportunities elsewhere in HMRC and internationally. We review the portfolio to ensure that applications meet legislative, departmental and government standards, and to reduce technical debt and unnecessary complexity. The IT Service Manager will lead the team responsible for the effective support and governance of these applications. Job description Who are we looking for? We are looking for an organised and proactive service manager who takes ownership of issues and works collaboratively to achieve effective outcomes. You will communicate clearly with technical and non-technical stakeholders, understand user and service needs, and use evidence to support decisions. You should be comfortable working in a technology environment and able to develop your understanding of the applications and technical concepts used by the wider team. You will demonstrate a commitment to customer service, quality, inclusive leadership and continual improvement. Person specification What will the successful candidate be doing? Manage the day-to-day delivery of the Business Developed Applications service. Lead, coach and develop team members, set priorities and monitor performance across multiple locations. Oversee incidents and ensure they are managed through the appropriate HMRC processes and within agreed service levels. Work with application teams and the HMRC Business Developed Applications Central Governance team to ensure products meet relevant governance requirements. Ensure that service and product documentation is accurate, complete and up to date. Produce and interpret management information to monitor performance, risks and trends. Build effective relationships with users, customers, technical colleagues and governance partners. Identify and implement opportunities to improve service quality, processes and ways of working Use Structured Query Language (SQL) to analyse service data, supporting incident investigation and decision-making. Essential Criteria Experience of leading, managing and developing a team, including setting priorities, monitoring performance and supporting effective service delivery. Experience of managing an operational or technology-enabled service, taking ownership of service issues and escalations while ensuring delivery meets agreed standards and governance requirements. Strong communication and relationship-management skills, with evidence of working effectively with users, customers, technical teams and other stakeholders to understand needs and achieve shared outcomes. Experience of using service information to monitor performance, identify risks or recurring problems, support decision-making and deliver improvements to services, processes or ways of working. Additional Security Information The successful candidate will need to hold or be willing to hold Security Check (SC) clearance Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history. Please limit the CV to a maximum of your last 5 roles, please use no more than 100 words to cover your key responsibilities in each job. For each job any words over the limit will not be scored. A 750-word personal statement. Your Personal statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. You must make sure that you include examples to demonstrate how you meet the criteria being asked for when you write your Personal Statement. If you do not include examples, then we will be unable to assess your experience accurately. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed onExperience and Strengths. This is an example of a strengths-based question. "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. . click apply for full job details

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you see a problem and wonder how it could be improved, automated or solved differently? We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work, allowing HMRC to focus its resources where they can deliver the greatest impact. Please Note: Successful candidates may be placed within either Enterprise Live Services (ELS) or CDPO (Chief Digital Product Office). Placements will be determined by business need and workforce requirements at the time of appointment. Regardless of placement, apprentices will receive excellent development opportunities and gain valuable experience in data analysis within HMRC. ELS: Is responsible for supporting and maintaining HMRC's critical live digital services and technology platforms. Working within ELS, Data Analyst apprentices may use data to help monitor service performance, identify trends, support operational decision-making, and contribute to the continuous improvement of systems that millions of customers rely on every day. Location(s) available - Telford CDPO: sits at the heart of HMRC's digital transformation. We are responsible for shaping the organisation's digital strategy, driving innovation, and ensuring the services we deliver are accessible, user-centred and fit for the future. Working across a diverse portfolio of digital and technology projects, CDPO colleagues help design and improve products and services used by millions of customers, supporting HMRC's mission to make tax administration simpler, clearer and more efficient. Location(s) available - Salford, Telford, Worthing Job description The Level 4 Data Analyst Apprenticeship at HMRC offers an excellent opportunity to begin a career in data and analytics within the Civil Service. Combining hands-on experience with structured learning, you'll work alongside experienced professionals to analyse data, identify trends, and produce insights that support decision-making across HMRC. As an apprentice, you'll gain experience working with data tools, reports and dashboards, helping to improve services and deliver better outcomes for customers. You'll develop technical, analytical and communication skills whilst learning about data quality, governance and best practice in a large and complex organisation. With support from experienced colleagues and a recognised Level 4 qualification, this apprenticeship provides a strong foundation for a long-term career in data and analytics, with clear progression opportunities within HMRC and the wider Civil Service. Breakdown of Apprenticeship: You'll have support from managers, coaches, fellow apprentices, and the Data Analyst community. With experienced mentors guiding your journey, you'll master the latest best practices while forming meaningful connections. With an average of 6 hours a week reserved for training, you'll earn while progressing towards completion of your 18 month apprenticeship. Important to Know: This role is on condition you successfully complete your apprenticeship. Failure to meet this requirement will result in your removal from the apprenticeship. The role will be offered on a loan basis until you successfully complete your apprenticeship. If you fail or withdraw from the apprenticeship you will return to your business area and your loan will end. On completion of the apprenticeship your role will become permanent. Please discuss this with your line manager before applying. Your manager will provide you with further details about the apprenticeship programme, including the structure of assessments and, where applicable, the number of permitted attempts to pass, if they have not already done so. To assess your eligibility for the apprenticeship, QA, our approved learning provider will conduct the apprenticeship eligibility checks and aptitude test if applicable, before HMRC can confirm your successful offer onto this apprenticeship. This will require HMRC sharing your contact details with the learning provider who will contact you directly. Information is gathered in accordance with the Education and Skills Funding Authority (ESFA) guidance. Please note that candidates who are successful at interview will be placed on a temporary hold status. This is to allow QA to complete their own internal checks. Once these checks have been successfully completed and passed, the candidates will then proceed to complete their pre-employment checks with HMRC. For further information about the role please join our Webinar on Friday 6th November 11:30-12:30. Link to sign up: Data Analyst Apprenticeship - Information Session - Fill in form Person specification Key Responsibilities: Apply tools and techniques for data analysis and visualisation. Identify, collect, and migrate data to and from a range of systems. Manage, clean, abstract, and aggregate data for analysis. Manipulate and link different datasets to support insights. Summarise and present data and conclusions in appropriate formats. Perform data preparation and cleansing with guidance. Support project teams with data-driven insights and recommendations. Support continual improvement initiatives to improve the quality and accuracy of service and asset data. Analyse data to identify trends, risks, and improvement opportunities. Develop dashboards and reports on service health and performance. Support risk identification and reduction through data analysis. Monitor service data and KPIs to help protect live services. Produce and effectively translate management information to support governance and decision-making. Automate reporting and analysis to improve efficiency. Work with stakeholders to deliver actionable insights. Who can apply for an apprenticeship? To start an apprenticeship, you'll need to be: 16 or over Have the right to live and work in the UK not in full-time education You can apply for an apprenticeship (opens in a new window) while you're still at school but you'll need to be 16 or over by the end of the summer holidays to start the apprenticeship. Please note - if successful you must be 16 or over to undergo the relevant security checks. A condition of your employment is the successful completion of your apprenticeship within the expected duration of 18 months. Failure to meet this requirement may result in HMRC removing you from the Apprenticeship Programme and/or terminating your employment. Your training requirements and probation period will run concurrently. If you do not successfully complete your probation and/or the apprenticeship-where it is a specific requirement of your role-your employment with HMRC may be subject to termination. Your manager will provide you with further details about the training programme, including the structure of assessments and, where applicable, the number of permitted attempts to pass, if they have not already done so. Mandatory Requirements Details: Be able to work at least 30 hours per week (or follow an extended apprenticeship if part-time). Qualifications: Essential Qualifications for the apprenticeship: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) or equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above. Experience with using Excel (in particular pivot tables and XLookup) and Microsoft products (or similar) Important: Candidates should not hold a qualification of the same type, content and level (or above) as this qualification. Candidates who already hold a level 4 or equivalent in a relevant subject are NOT eligible. A condition of your employment is the successful completion of your apprenticeship within the expected duration of 18 months. Failure to meet this requirement may result in HMRC removing you from the Apprenticeship Programme and/or terminating your employment. Once the vacancy is closed, you will receive an invitation to complete an IKM assessment. The assessment will test your knowledge and skills on Data Analytics Once you receive the invitation, you will have 5 days to complete the assessment. Once the test has been completed it will then be reviewed and candidates who meet the minimum threshold will pass through to Sift. Please Note: The assessment itself is timed, and once you begin the test, you will need to complete it within the allocated time limit. We therefore recommend that you start the assessment when you can dedicate sufficient uninterrupted time to complete it. Due to timescales associated with the sift and interview process NO extensions to the assessment deadline will be permitted. If you require any reasonable adjustments to support you in completing the assessment, please let us know as soon as possible so that appropriate arrangements can be considered. Your training requirements and probation period will run concurrently . click apply for full job details