Nuffield Health

Job Title Infrastructure Engineer (Unified Communications) - Epsom or Barbican, London. Hybrid working: 1-2 days a week. Fixed Term Contract until the end of 2026. Full Time, 37.5 hours per week. Overview Nuffield Health is looking for an Infrastructure Engineer (Unified Communications) to join our dynamic team. In this role, you will play a key part in the development and delivery of Microsoft 365 based Cloud Services, focusing on Unified Communications and hands on experience with configuring, managing and optimising the CXone platform, routing and IVR management, analytics and reporting. You will also contribute to a wide variety of projects and support initiatives across our IT infrastructure, bringing fault finding and resolution skills to ensure the Unified Communications Infrastructure operates at its peak, delivering secure, stable, and high performance solutions. Responsibilities Play a key part in the development and delivery of Microsoft 365 based Cloud Services, focusing on Unified Communications and the CXone platform, routing, IVR management, analytics and reporting. Provide 2nd and 3rd line support for email, telephony and other Microsoft 365 issues. Manage and troubleshoot Teams Telephony, including Call Queues, Direct Routing and Auto Attendants, utilising Yealink Cloud Services and PolyLens tools. Deploy new solutions based on architectural designs. Maintain and optimise cloud based applications and tools, ensuring seamless integration with on premises components. Resolve faults, conduct system checks, propose improvements and provide ongoing technical support. Support Microsoft Exchange Online (knowledge of Exchange preferred). Work closely with InfoSec to ensure security and resilience of Unified Communication systems. Assist in decommissioning outdated systems and applications. Provide technical support for Operations and Service Desk teams. Create and maintain technical documentation. Deliver training to end users and IT staff on Microsoft Unified Communications tools. Qualifications Proven experience with Microsoft Unified Communications technologies, including Teams Telephony, CXone platform, routing and IVR, analytics and reporting. PowerShell scripting for automation and interaction with MS Graph. Understanding of networking principles and protocols related to Unified Communications. Knowledge of security best practices and compliance requirements for Unified Communications. Experience with ITIL frameworks and practices. Strong troubleshooting skills for VoIP, SIP and related telephony technologies. Ability to integrate unified communication systems with existing IT infrastructure. Experience with Microsoft Power BI and data analysis tools. Previous healthcare experience is a bonus. Benefits The benefit package includes fitness, lifestyle, health and well being rewards such as free gym membership, health assessments, retail discounts, pension options and more. Application Apply now - applications are considered as received, and the advert may close early if there is an unprecedented high volume of applications.

Hybrid Working Technology Fixed-term Full Time Competitive salary, depending on experience 37.5 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you. As a Data Quality Analyst, you'll show demonstrable experience of working with large volumes of complex data, with a collaborative approach, with the ability to navigate through the PiMS system and TrakCare to allow review of data through the front-end. You'll be meticulous, an excellent communicator and be able to build strong relationships. You'll support the deployment of TrakCare to sites in the areas of data migration & data quality. As our Data Quality Analyst you will: Support the cleansing of data as part of the migration process, e.g. duplicate patients, open referrals & MDS Manage the deployment sites data quality processes and help educate those sites in maintaining their data quality Define the necessary data "rules" for migration of data from existing PiMS system to the new solution - TrakCare Support and validate the sites pre & post Go-Live migrated data and clinic appointments cut over Ensure the configuration of the necessary steps/processes to support Nuffield Health pathways, workflows and policies in TrakCare PAS Support the end to end testing of the PAS solution prior to site deployment(s) Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role. It starts with you.