Incite Insight

Technical Project Manager (Business Central Consultant) 6 Month Contract (£600-700 p/d) Hybrid (some office travel to Coleshill, West Midlands) Business Central Consultant Reports to: ERP Programme Manager Location: Hybrid Type: Contract Role Overview The Business Central Consultant will be responsible for implementing, configuring, and supporting Microsoft Dynamics 365 Business Central solutions. This role involves working closely with key stakeholders to understand design and ensure successful deployment and adoption of the system across the organization. Key Responsibilities Implementation & Configuration Configure and customise modules (Finance, Sales, Purchasing, Inventory, etc.) based on business requirements. Develop and document functional specifications for system enhancements and integrations. Testing & Deployment Support data migration, testing, and validation activities. Coordinate user acceptance testing (UAT) and provide go-live support. Ensure smooth transition from legacy systems to Business Central. Training & Support support user training sessions and create supporting documentation. Provide ongoing post-implementation support and troubleshooting. Collaborate with IT and business teams to ensure continuous system improvement. Stakeholder Management Act as the primary liaison between business users, technical teams, and Microsoft partners. Communicate effectively with both technical and non-technical audiences. Manage timelines, deliverables, and risks in coordination with the project manager. Skills & Experience Required Proven experience (5+ years) implementing Microsoft Dynamics 365 Business Central (or NAV) with 2-3 full implementations completed. Strong understanding of core Business Central modules (Finance, Supply Chain, Manufacturing, Service Management, or Projects). Experience with Power Platform (Power BI, Power Automate) and integrations. Ability to translate business needs into system solutions. Excellent documentation, communication, and presentation skills. Strong problem-solving and analytical thinking. Microsoft certifications in Dynamics 365 Business Central are an advantage. Ideally some sort of finance qualification (AAT, ACCA, CIMA) etc Experience in the main Finance business processes General Ledger, Accounts Payable, Accounts Receivable, Cash flow management, Financial reporting.

Job title: IT Asset Management Analyst Contract Role (6 Months+) InsideIR35: £130 p/d neg Hybrid (2 Days Office 3 WFH) Purpose: The IT Asset Management Analyst is responsible for the day-to-day activities relating to hardware asset management, including; procurement, asset tracking, auditing and disposal activities, software asset management, including; license tracking, assignment and auditing activities. Organisation Chart Report to: IT Service Transition Manager Accountable to: Head of IT Services Key working relationships: Asset Owners/stakeholders, IT Service Desk Manager, Change Owners, IT Procurement People management: None Operating budget: None Job Summary This role focuses on administering and managing asset and configuration management systems. The applicant will benefit from previous knowledge of IT asset and software management, maintaining accurate detailed information, and being able to confidently liaise with both internal stakeholders and external suppliers. You will Demonstrate management in own area of responsibility whilst being aware of the role in relation to others in the IT department and across the territory. Demonstrate exceptional analytical skills to produce dashboards & reports for IT Managers, as part of ongoing management of assets within their areas and for budgeting/forecasting purposes Demonstrate Customer 'value' is at the heart of IT Service Transition delivering Customer required outcomes. Establish and maintain contact with people within the organisation and external suppliers Proactively report on EOS, EOL software and hardware to respective IT Teams Proactively report to Information Security on unauthorised software/hardware Service Transition Planning & Support: Administer the following Service Transition practices and adhering to Service Transition policies & processes: IT Asset Management & Service Configuration Management Using Service Desk Plus o There are over 20k hardware Configuration Items (CIs) in use within the ITSM toolset o Manage and maintain the life-cycle of all IT Assets, ensuring accurate tracking, ownership, utilisation, retirement of assets, and verifying that all assets are in a known state and location o Contributing to the knowledge database to ensure effective information sharing o There are over 150 supported software products within the Service Catalog Using ITSM tools for license management: o Manage, maintain, and assign licenses as required o Identifying unauthorised copies/installations of software Update and administer the Sharepoint Service Catalog Reporting skills - Be able to manipulate, understand and interpret data sets Presentation Skills - Be able to present data in an organised, logical and understandable manner SharePoint: Administer IT Sharepoint site You have Experience working within IT in an Asset Management capacity Experience administering and managing CMDB (Configuration Management Database) to monitor and manage the asset life-cycle of devices, including provisioning, repairing and decommissioning to ensure efficient and effective best use of assets Experience in data analysis and manipulation skills, including strong MS Excel Knowledge of software licensing Knowledge of administrating sharepoint team sites Excellent communication skills, being able to communicate appropriately to both technical and non-technical users clearly The ability to be tactful and approachable at all times An analytical approach to problem solving, identifying gaps in information and devise a means of remedying such gaps The skills to be a good team player, work collaboratively and able to interact with all members of the IT department, and have an open and honest personality The ability to demonstrate calmness under pressure You may have ITIL v4 Foundation Knowledge/Experience of using License Manager toolsets Service Management experience Experience with working with external suppliers

The Team The CRM Project Manager will be part of the Engagement Directorate, which is also comprised of Membership Development, Communications & Policy, and Monitoring, Evaluation & Learning functions. The role will work alongside all areas of the organisation. This is a new role, created in recognition of the organisation's commitment to embed and enhance data-driven decision making and engagement with our audiences. Development of our current CRM system, Salesforce, will play a pivotal role in our delivery and service moving forward. Role Purpose To lead the development and utilisation of our new Salesforce estate. We are looking for an experienced CRM Project Manager who understands how to champion Salesforce to deliver positive outcomes for our audiences and organisational impact and success. You will bring with you hands-on Salesforce project management expertise, as well as experience across business analysis, stakeholder management, data and data protection, IT, and system integration. You will be comfortable managing multiple work streams, managing our Salesforce partner, and working alongside our wider colleagues to define and deliver our CRM needs. You will work across the full project lifecycle as well as the transition into BAU, ongoing change management, user training and ongoing support - ensuring an embedded refreshed Salesforce estate. Knowledge, Skills and Experience Experience in project delivery and managing projects across multi-site organisations, both larger multi-year projects as well as smaller quick start projects (E). Experience in, and a good understanding of, both the front-end and back-end of the Salesforce estate including Nonprofit products (E). Experience in managing Salesforce configuration, integration, and implementation projects - proven knowledge of the Salesforce development lifecycle, process and workflow capabilities, apps and best practice design and practices (E). A passionate advocate and champion for Salesforce and the power of CRM systems to help us achieve our goals, working alongside and developing knowledgeable teams (E). Experience of managing data migration and parallel running phases in technical projects (E). Knowledgeable in Salesforce system testing and business acceptance (E). Experience with data collection, cleansing, loading tools/apps and processes (E). Experience with journey mapping, data, process, and workflow mapping (E). Demonstrates understanding of, and responding to, different viewpoints and taking a crossorganisational perspective - with the ability to motivate, collaborate with, and support diverse teams (E). Excellent communication skills. Ability to interact with both IT and non-IT staff at all levels and manage third-party partners and suppliers (E). Capable of producing technical documents, proposals, reports, guides, project plans, etc. (E). Proven experience of budgetary control and management, and risk and issue control and management (E). Experience of planning, monitoring, reporting, and delivering benefits and outcomes (E). Business analysis knowledge (E). Commercial awareness and ability to manage for value (E). Detailed knowledge of the Data Protection Regulations (including GDPR and PECR). (E). Experience of working in a charity or membership organisation (E). A broad understanding of digital products and services including websites and CMSs such as WordPress (D). Qualifications Degree in Business/operations management, IT/IS, Computer Science or equivalent - or able to demonstrate equivalent expertise and skills through experience (E) Salesforce Administrator Certified (D) Project management qualification (D) The successful candidate will have the above skills, experience, and attributes, together with relevant qualifications (E=essential, D=desirable):