Hargreaves Lansdown plc

Hargreaves Lansdown PLC in Bristol seeks an IT Support professional to provide first-line support, resolving incidents and fulfilling service requests. This full-time permanent role includes working Monday to Friday, with a hybrid flexible working pattern. Key responsibilities include technical troubleshooting and collaboration with the IAM team. The position offers a salary of circa £29k depending on experience, and candidates should have strong communication skills and relevant technical knowledge including Active Directory and Microsoft Entra.

What you'll be doing Provide first-line IT support to internal colleagues, resolving incidents and fulfilling service requests to deliver a superior client experience. Support users over the telephone and other communication channels, handling inquiries professionally and efficiently. Serve as the first point of contact for incidents and service requests, performing triage, troubleshooting, and escalation where necessary. Resolve incidents related to hardware, software, and system access, ensuring minimal disruption to business operations. Collaborate with the IAM team to manage secure access control by fulfilling user account creation, access modification, and deactivation requests. Coordinate IT resources such as hardware, software, and access requests to support service requests and employee onboarding. Manage the Joiners, Movers, and Leavers (JML) process by working closely with HR and other departments to ensure smooth and secure onboarding. Maintain accurate records, update ticket statuses, and keep stakeholders informed throughout the request and incident lifecycle. Monitor and prioritise service requests and incidents to meet SLAs and business needs. Develop and maintain Knowledge Items and process documentation to support consistent and efficient service delivery. Identify and implement process improvements to enhance service quality and efficiency, particularly in incident resolution and request management. Build strong relationships with colleagues and stakeholders to promote collaboration and service excellence. Ensure compliance with health and safety policies while delivering IT support services. About you Previous experience in a similar role. Strong communication skills both written and verbal. Technical experience with one or more of the following would be desirable: Active Directory Microsoft Entra Endpoint Manager One Identity (desirable) VMware Horizon Exchange Online MacOS and Windows 11 Basic networking principles Zscaler networks and security platform (desirable)This is an exciting opportunity to join a dynamic IT team. You will be critical in delivering efficient, high-quality support through incident resolution and effective organisational request management. Interview process The interview process for this role is a one stage in person interview, consisting of competency and technical questions. Working Schedule We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern to enable you the option of working from home and 3 days in the office. Salary The salary for this role is circa £29k depending on experience. dependant on role level only available to select during our annual benefits window, in November each yearHargreaves Lansdown is the UK's number one platform for private investors. Our purpose is to empower people to save and invest with confidence, and today, we are trusted with more than £120 billion by over 1.7 million clients.We are based in the heart of Bristol now with over 2,000 colleagues. We believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by our core values that promote service, quality, innovation, and opportunity in everything we do.For more information about careers at HL and to see all our vacancies, please visit our .

The Technology Risk and Compliance Analyst role will work within the Technology Risk Team in supporting the Technology Risk Manager in managing the Technology risk, compliance and control profile across the HL Technology estate. The role will focus on working within the team to identify risks, assess those risks and undertake appropriate controls testing that supports a process of continuous improvement. The role holder will be expected to take responsibility for assigned control areas, co-ordinating testing with controls owners and providing updates on testing output and controls effectiveness to the Technology Risk Manager and the control owner. The role holder will also have exposure to significant change programs as HL looks to develop its technology estate to take greater advantage of modern technologies. ROLE ACCOUNTABILITIES The role will support the Technology Risk Manager in embedding the Technology Risk and Compliance Strategy across the multiple Technology teams. The core responsibilities of the role will involve: Working with the IT Control owners to maintain and track the control testing schedule. Lead on Control Effectiveness Reviews and report on findings and recommendations. Develop the Technology Risk Reporting and input into the Technology Management Committee. Track material events attributed to Technology and closure of associated actions. Form risk partner relationships with key Technology stakeholders and support them in the assessment and escalation of risks and issues. Develop a Compliance Monitoring approach across Technology. Support Major Change initiatives in managing the Technology Risk profile within risk appetite. EXPEREINCE / SKILLS Experience in a first or second line IT related risk, compliance or audit role. The role holder would have a good knowledge of UK financial services regulation. The role holder would be working towards or be willing to work towards appropriate professional certifications in risk, audit or compliance. Strong planning, analytical, and communication skills PERSONAL ATTRIBUTES Communicates with impact, excellent listening, written and verbal communication skills Proven influencing skills with an ability to communicate at all levels within an organisation and be able to build strong relationships Delivery focussed with the drive to succeed and the ability to work well in a team and individually Resilient in the face of challenge with the ability to handle difficult conversations constructively Credible and professional, with high levels of personal integrity A passion for learning about the business Why Hargreaves Lansdown Here at Hargreaves Lansdown, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. WHAT'S ON OFFER? Performance-related annual bonus scheme 25* days holiday, plus 8 bank holidays, plus 1 day additional Christmas closure time Option to purchase up to an additional 5 days holiday each year Pension scheme - up to 19% contribution Flexible working options available Enhanced parental leave benefits Variety of travel to work schemes, including season ticket loans and cycle to work Bike storage and shower facilities Employee assistance programme Volunteering opportunities Annual events, activities and sports groups Smart casual dress policy and dress down Fridays We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.