i2i Recruitment Consultancy

i2i Recruitment Consultancy is looking for an IT Support professional to deliver 1st and 2nd line support predominantly remotely, with some onsite responsibilities. You will troubleshoot hardware and software issues, manage user access and support various IT projects. Ideally, candidates should have 1-3 years in IT support, strong knowledge of Microsoft 365, and experience with Windows and Apple devices. This role offers opportunities for clear progression into senior support or engineering roles.

Exposure to global IT operations across multiple locations Hands-on experience with Microsoft 365, cloud tech and security initiatives Opportunity to work on projects and service improvements, not just support tickets A role with autonomy, variety and real impact Clear progression into senior support or engineering roles What you'll be doing Delivering 1st and 2nd line support to users (remote and occasional on-site) Troubleshooting hardware, software, networking and M365 issues Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID) Supporting endpoint management (Intune) Handling IT equipment lifecycle (setup, deployment, maintenance) Working with partners on incident resolution and escalations Contributing to IT projects, upgrades and improvements Maintaining documentation and identifying ways to improve services Must-haves 1-3 years in IT support / service desk / MSP Strong knowledge of Microsoft 365 Experience with Windows and Apple devices Understanding of Azure AD / Entra ID Strong problem-solving and communication skills Able to manage workload, take ownership and work independently Nice to have Experience with Intune or endpoint management tools Awareness of ITIL practices Basic cybersecurity knowledge Experience in a multi-site or global environment Involvement in IT projects or improvements For immediate consideration send your CV to Olivia at i2i Recruitment today

Exposure to global IT operations across multiple locations Hands-on experience with Microsoft 365, cloud tech and security initiatives Opportunity to work on projects and service improvements, not just support tickets A role with autonomy, variety and real impact Clear progression into senior support or engineering roles What you'll be doing Delivering 1st and 2nd line support to users (remote and occasional on-site) Troubleshooting hardware, software, networking and M365 issues Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID) Supporting endpoint management (Intune) Handling IT equipment lifecycle (setup, deployment, maintenance) Working with partners on incident resolution and escalations Contributing to IT projects, upgrades and improvements Maintaining documentation and identifying ways to improve services Must-haves 1-3 years in IT support / service desk / MSP Strong knowledge of Microsoft 365 Experience with Windows and Apple devices Understanding of Azure AD / Entra ID Strong problem-solving and communication skills Able to manage workload, take ownership and work independently Nice to have Experience with Intune or endpoint management tools Awareness of ITIL practices Basic cybersecurity knowledge Experience in a multi-site or global environment Involvement in IT projects or improvements For immediate consideration send your CV to Olivia at i2i Recruitment today

i2i Recruitment Consultancy is looking for an IT Support professional to deliver 1st and 2nd line support predominantly remotely, with some onsite responsibilities. You will troubleshoot hardware and software issues, manage user access and support various IT projects. Ideally, candidates should have 1-3 years in IT support, strong knowledge of Microsoft 365, and experience with Windows and Apple devices. This role offers opportunities for clear progression into senior support or engineering roles.