1st Line Network Engineer - Service Desk Sevenoaks, Kent £26-27k plus benefits A leading technology services provider is seeking a 1st Line Network Engineer to join their service desk team. This is an excellent opportunity for someone looking to build a career in networking and IT support within a fast-paced, customer-focused environment. The Role You will act as the first point of contact for customers, providing technical support and troubleshooting for network and connectivity issues. You'll manage support tickets from initial logging through to resolution or escalation, ensuring high levels of customer satisfaction and adherence to SLA targets. Key Responsibilities Manage and resolve support tickets via phone, email, and remote tools Perform first-line diagnostics on network and connectivity issues Escalate complex issues to senior engineers where required Monitor systems and respond to alerts (e.g. latency, outages) Maintain accurate documentation and update ticketing systems Communicate effectively with customers and third-party suppliers Skills & Experience Basic understanding of networking (WAN, VPNs, routing & switching) Familiarity with troubleshooting connectivity issues Experience in a helpdesk or support environment Strong communication and problem-solving skills Ability to prioritise workloads and work to SLAs Experience with ticketing systems (e.g. ServiceNow) is beneficial Desirable Knowledge of firewall platforms Exposure to monitoring tools Industry certifications such as CompTIA Network+ or working towards CCNA What's on Offer Structured support environment with training and development opportunities Exposure to a wide range of technologies Clear progression into more advanced engineering roles CompTIA Network+ Cisco CCNA (or working towards it) Relevant IT qualification (Diploma / Degree / Higher Certificate in Networking, IT, Computer Science or related discipline) OR demonstrable equivalent networking knowledge gained through coursework or hands-on experience If you're motivated, customer-focused, and looking to develop your networking career, this role offers a strong foundation for growth. This vacancy is being advertised by a recruitment agency. By applying, you consent to your data being processed in line with GDPR for the purposes of recruitment. Your information will be handled securely and will not be shared without your permission.
12/05/2026
Full time
1st Line Network Engineer - Service Desk Sevenoaks, Kent £26-27k plus benefits A leading technology services provider is seeking a 1st Line Network Engineer to join their service desk team. This is an excellent opportunity for someone looking to build a career in networking and IT support within a fast-paced, customer-focused environment. The Role You will act as the first point of contact for customers, providing technical support and troubleshooting for network and connectivity issues. You'll manage support tickets from initial logging through to resolution or escalation, ensuring high levels of customer satisfaction and adherence to SLA targets. Key Responsibilities Manage and resolve support tickets via phone, email, and remote tools Perform first-line diagnostics on network and connectivity issues Escalate complex issues to senior engineers where required Monitor systems and respond to alerts (e.g. latency, outages) Maintain accurate documentation and update ticketing systems Communicate effectively with customers and third-party suppliers Skills & Experience Basic understanding of networking (WAN, VPNs, routing & switching) Familiarity with troubleshooting connectivity issues Experience in a helpdesk or support environment Strong communication and problem-solving skills Ability to prioritise workloads and work to SLAs Experience with ticketing systems (e.g. ServiceNow) is beneficial Desirable Knowledge of firewall platforms Exposure to monitoring tools Industry certifications such as CompTIA Network+ or working towards CCNA What's on Offer Structured support environment with training and development opportunities Exposure to a wide range of technologies Clear progression into more advanced engineering roles CompTIA Network+ Cisco CCNA (or working towards it) Relevant IT qualification (Diploma / Degree / Higher Certificate in Networking, IT, Computer Science or related discipline) OR demonstrable equivalent networking knowledge gained through coursework or hands-on experience If you're motivated, customer-focused, and looking to develop your networking career, this role offers a strong foundation for growth. This vacancy is being advertised by a recruitment agency. By applying, you consent to your data being processed in line with GDPR for the purposes of recruitment. Your information will be handled securely and will not be shared without your permission.
Title IT Network Administrator Salary £26k Bonus - up to 8% discretionary Pension - 5% employer; 3% employee (option to contribute up to 25%) PMI - single Holiday - 23 days Access to exclusive employee discounts via MyRewards Role Context The company's IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft's Cloud alongside a Change programme of Digital Transformation implementing Microsoft Dynamics. This role is highly visible across all internal areas of the business, as well as having interaction with external parties. Role Purpose Support the delivery of effective day to day operational IT and communications services across the organisation. Key Accountabilities Day-to-day fault analysis and troubleshooting Installing, configuring and licencing software Setting up new hardware Network patching Determining requirements for joiners and completing the full new user set up, including user induction. Closing down leaver accounts Providing technical support to staff in the use of their computers, mobile devices and installed software Logging and responding to IT support requests from staff Assisting with backup and DR processes Raising issues with third-party service providers, e.g. managed firewall services, software developers & ISPs Maintenance of departmental documentation Person Specification Essential Familiarity with a Microsoft domain environment Understanding and experience of Windows Active Directory; adding users to group, assigning permissions Experience supporting users with Windows10 and Microsoft Office 365 Experience with managing Microsoft 365 environment IT Skills in any of the following would be advantageous: Experience with Dynamics 365 Experience of working with ISO 27001, information security standard Experience supporting mobile devices on Intune MDM Microsoft PowerPlatform Powershell, Sharepoint, Teams Personal Demonstrated team player (particularly in a small team) Good problem-solving skills Good organisational skills Flexibility and ability to prioritise changing workloads Excellent communication and inter-personal skills Ability to use own initiative Ability to manage time effectively Accuracy and attention to detail Approachable manner
10/09/2021
Full time
Title IT Network Administrator Salary £26k Bonus - up to 8% discretionary Pension - 5% employer; 3% employee (option to contribute up to 25%) PMI - single Holiday - 23 days Access to exclusive employee discounts via MyRewards Role Context The company's IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft's Cloud alongside a Change programme of Digital Transformation implementing Microsoft Dynamics. This role is highly visible across all internal areas of the business, as well as having interaction with external parties. Role Purpose Support the delivery of effective day to day operational IT and communications services across the organisation. Key Accountabilities Day-to-day fault analysis and troubleshooting Installing, configuring and licencing software Setting up new hardware Network patching Determining requirements for joiners and completing the full new user set up, including user induction. Closing down leaver accounts Providing technical support to staff in the use of their computers, mobile devices and installed software Logging and responding to IT support requests from staff Assisting with backup and DR processes Raising issues with third-party service providers, e.g. managed firewall services, software developers & ISPs Maintenance of departmental documentation Person Specification Essential Familiarity with a Microsoft domain environment Understanding and experience of Windows Active Directory; adding users to group, assigning permissions Experience supporting users with Windows10 and Microsoft Office 365 Experience with managing Microsoft 365 environment IT Skills in any of the following would be advantageous: Experience with Dynamics 365 Experience of working with ISO 27001, information security standard Experience supporting mobile devices on Intune MDM Microsoft PowerPlatform Powershell, Sharepoint, Teams Personal Demonstrated team player (particularly in a small team) Good problem-solving skills Good organisational skills Flexibility and ability to prioritise changing workloads Excellent communication and inter-personal skills Ability to use own initiative Ability to manage time effectively Accuracy and attention to detail Approachable manner
