vertex-it-solutions

Technical Project Manager - Hybrid About the Company: Our client is one of UK's top Managed Service Providers, delivering Cloud and Infrastructure solutions to UK and global businesses. With a strong reputation across finance, retail, property, and healthcare sectors, they're growing rapidly and committed to excellence. Role Overview: We're looking for an experienced IT Project Manager to oversee the full lifecycle of technical projects, ensuring they're delivered on time, within budget, and to a high standard. You'll work closely with engineers, clients, and vendors, managing multiple stakeholders and technical deliverables. Key Responsibilities: Manage full project lifecycle from initiation to service handover Plan, schedule, and allocate resources effectively Coordinate internal teams and third-party suppliers Mitigate risks and maintain documentation (risk logs, issues registers, etc.) Deliver projects on time, to spec, and in line with quality standards Ensure all technical handovers and invoicing are completed accurately Required Skills & Experience: 3+ years of Project Management experience working in an IT Managed Service Provider Strong leadership, task management, and communication skills Proven ability to deliver high-quality results on time and budget Skilled at managing multiple stakeholders and project phases Highly Desirable: Knowledge of cloud, networking, or virtualisation PMP, Prince2, or equivalent certification Strong presentation and stakeholder management skills Benefits: Work with a leading UK MSP Exposure to diverse projects and sectors Opportunities for growth and career development Apply now to join a fast-paced, forward-thinking IT services leader.

Our client are a UK-based managed services business who are looking to onboard a qualified Deskside Engineer on a permanent basis at their telecommunications client's site in Slough, very close to Slough Station. Key Responsibilities: To operate the Tech Bar and associated services To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user. To provide printer support (Docucare) Perform Break fix on all desktop equipment. To perform IMAC activities To ensure all drop ins/walk ups are logged on the ticketing system. Complete all allocated calls and maintain regular contact with call scheduler. To diagnose problems accurately using all the available resources and technical knowledge To provide timely, quality solution keeping the customer updated and escalating if required. Refer to relevant procedures to perform role. Ensure administration is satisfactory and up to date. To carry out other tasks as requested by Team Leader To perform floor walking proactive exercises At times there may be a requirement to work out-of-hours or at weekends for Project Work (Major IMAC projects, Office moves, mass upgrades) on a voluntary basis Feedback call quality issues to the designated call co-ordinator To Qualify: Must have excellent communication skills Must be able to commute to Slough five days a week Must have 2+ years experience in traditional a traditional IT Support role (Active directory, Windows support, break fix etc) Please feel free to apply if you meet the criteria.

We are seeking a Deskside Support Specialist to join our IT support team in London. This is a hands-on technical role providing on-site support to our client's customers across various locations as required. The successful candidate will be involved in both BAU (Business As Usual) support and project/backfill activities. This position offers an excellent opportunity for an experienced IT support professional who enjoys variety, problem-solving, and working directly with end users in a dynamic environment. Key Responsibilities Provide deskside and remote IT support to users across multiple customer sites. Deliver hardware and software troubleshooting, configuration, and deployment. Assist with project-related IT activities and provide backfill support as needed. Ensure service requests and incidents are resolved in line with SLAs. Maintain accurate documentation and asset records. Collaborate with other IT teams to ensure seamless service delivery. Skills & Experience Required Previous experience in a deskside or field support role. Strong knowledge of Windows operating systems and Microsoft 365. Good understanding of hardware troubleshooting and peripheral setup. Excellent communication and customer service skills. Full UK driving licence Must be eligible for Security Check (SC) clearance (no criminal records, must have had residency in the UK for 5+ years) Additional Information This is a full-time, permanent role based primarily in London, with occasional travel to customer sites. All travel costs are reimbursable in line with company policy. A company laptop and mobile phone will be provided. Please feel free to apply if you meet the criteria.

Our client are a UK based managed services business who are looking to add a IT Support contractor on site for three months at their government customer site in Lytham St Annes. This role will be based Mon - Fri on site support to be part of the service team supporting multiple users on Active Directory Administration, User & Group Management , Windows , MS Products and Network Connectivity. Updating new Kit and swapping out. There is also occasional out of hours support required. To qualify: Must have 2+ years experience in IT support roles Must have excellent communication skills Must be able to commute to Lytham five days per week Must be eligible for SC Please feel free to apply if you meet the criteria.

One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. We are therfore actively seeking a talented Identity and Access Management (IAM) Operations Engineer who will be responsible for the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on / Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user community. Contract Term Twelve Months FTC Responsibilities and Duties Serve as a multifaceted Operations Engineer for the global IAM department Provide implementation and ongoing support of net-new or enhancements to existing IAM platforms and services Manage daily IAM fulfillment requests and provide consulting services to project initiatives on IAM best practices, processes, and support Participate in the global support of the enterprise IAM services ensuring the required resiliency and service level agreements are met Drive IAM compliance by conducting certifications, audits, and on-going review of operational reporting Identify, manage and escalate, as appropriate, project risks, issues, and roadblocks to timely delivery Contribute to the development and maintenance of IAM strategy and associated roadmaps Qualifications/Experience Required 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms (e.g. CyberArk, Delinea, Okta, MS Entra SSO/MFA, MS Active Directory, MS Entra ID) Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User / Group Management, Sites & Services, Access Control Lists Security Concepts: Least Privileged, Zero Trust, Phishing Resistant Authentication ITSM: Incident Management, Change Management, Problem Management Scripting and automation leveraging tools such as PowerShell or Python Ability to manage priorities and report progress on required basis

Project Manager (Data Lakes projects) Our client is building a Data Lake in Azure needs an experienced Project Manager with a solid proven background in managing and running a databricks and data ingestion frameworks project. Must be experienced in dealing with difficult customers and hit the ground running. If you are an experience PM in running large Data projects with Azure please get in touch for full details The role is full remote - YOU MUST LIVE IN THE UK as there may be the occasional site visits Contract until May 2026 could go on longer I will only reply to candidates who are Project Managers with databricks and data ingestion frameworks project experience and are UK based.

A leading UK - based managed service provider are looking to add a first line level engineer to their service delivery team at West Lakes Science Park in Celator Moor supporting a key UK infrastructure client of theirs. This role will be a full time position based on site Monday - Friday. Key responsibilities: Perform Break Fix on all supported IT equipment (desktop/laptop/tablet/printer/phone) where a known fix is available, ensuring normal service is restored as quickly as possible (or a work around provided) with minimal disruption to the customer, ensuring the customer is kept fully up to date with progress To replace consumable kit when spares are available, enabling a quick resolution with minimum inconvenience to the end user Ensure ticket logs are maintained in a timely and efficient manner (in line with SLA's) To perform IMAC activities when formal requests are raised To qualify: Must be eligible to obtain UK Security Check (SC) clearance , which typically requires 5 years of continuous residency in the UK. A good understanding of analytical troubleshooting A good understanding of networks and windows Operating systems Excellent communication skills Commercial troubleshooting experience not required but welcome Must have a full UK driver's license and own car Currently studying towards, or recently completed, a college course in IT, Computer Science, or a related subject (or equivalent qualification). Alternatively, strong interest in technology and willingness to learn through on-the-job training. Please feel free to apply if you meet the criteria.

Title: VMWare Specialist vRealize Automation Location: Hybrid (Edinburgh or London) Duration: 6 months Start date: Immediately Scope : VRA role, to be part of a pair programming working with existing teams and VMware to refactor the existing code backlog. Additionally, they will need to support; Unit testing & workflow documentation (Confluence), Onboarding documentation for new joiners. Location either Edinburgh or London, mainly remote but will require some office visits.

Title: VRA / vRealize Automation Specialist Location: Hybrid Edinburgh or London Duration: 6 months Start date: Immediately Day Rate: £500 - Inside IR35 via an Umbrella Company Scope : VRA role, to be part of a pair programming working with existing teams and VMware to refactor the existing code backlog. Additionally, they will need to support; Unit testing & workflow documentation (Confluence), Onboarding documentation for new joiners. Location either Edinburgh or London, mainly remote but will require some office visits. Please get intouch for more details

We are working with an IT Services client on a Installation and deployment project for a Local Authority covering multiple sites around the High Wycombe / Aylesbury areas. It is not a full IT technical role, but candidates will need to have onsite IT and customer support experience. You will be working on a project to install and deploy new equipment, help set up or troubleshoot the product and ensure the end user know how it works before is released. Full product training will be provided To be considered for the position you must have previously been Security Cleared or NPPV cleared as you will need to be put through a clearance to get on site Must have a car to get to sites Please get intouch for more details

We are working with an IT Services client on a Installation and deployment project for a Local Authority covering multiple sites around the Oxford area. It is not a full IT technical role, but candidates will need to have onsite IT and customer support experience. You will be working on a project to install and deploy new equipment, help set up or troubleshoot the product and ensure the end user know how it works before is released. Full product training will be provided To be considered for the position you must have previously been Security Cleared or NPPV cleared as you will need to be put through a clearance to get on site Must have a car to get to sites Please get intouch for more details

We have an urgent requirement for a 1st Line Service Desk Technician to support our client based in Hoddesdon EN11. Must DRIVE and be no more than 45 mins away Day Rate £130 Via an Umbrella Company Role Details: 1st Line IT support for all internal users , Windows , Office , Asure , AD .Resetting Passwords, adding user details to Laptops , PC's and Tablets etc. Escalate to service desk if unresolved. Location: Hoddesdon, EN11 (Candidate must have a Valid driver's license and be within a 45-minute commute) Start Date: ASAP ) Duration: 3rd October 2025 with a possible extension to the end of the year (Potential for extension - pending client confirmation; the engagement is to cover long-term sickness) Working Arrangement: Onsite, 5 days per week in Hoddesdon Working Hours: 07:30 - 17:30, Monday to Friday (40 hours per week) Shift Patterns: 07:30 - 16:30 08:00 - 17:00 08:30 - 17:30 If this is of interest please forward your Cv with Full Address with Post Code.

Vertex IT Solutions are happy to announce they are looking for an experienced Desktop Support Specialist Salary: £35-£38K DOC + 10% shift allowance Location: Canary Wharf Hours: 40pw between 06:00 and 19:00 Job Description: This is a desktop support role based on the trade floor. This role is for an experienced desktop support specialist with a minimum of 5 years' software experience dealing with critical business systems in a front office environment, to work in a Sales and Trading area in accordance with SLA/OLA definitions and targets while demonstrating high levels of customer care and behavior at all times. Responsibilities Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Cooperate with other DSS teams and 3rd parties to ensure all services are delivered within service level targets and according to best practice. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Ability to work well under pressure and to tight timescales. Identify ways of improving productivity and lowering costs which provides enhanced service value for Customer and/or cost savings for the client. Key Skills, Experience & Qualification: Experience working in finance industry, investment banking. Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies. Excellent communication and interpersonal skills Good negotiating skills Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment An excellent understanding of ITIL Service Support, delivery disciplines and methodologies Experience using a help desk call management system Ability to work well under pressure and to tight timescales Excellent communication, interpersonal and customer care skills Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 on wards. Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable 5 Years' minimum software experience dealing with critical business systems with 2 years in investment banking

Job Title: Technical Support Analyst Location: Bromley / Orpington, Kent Salary: up to £25,000 neg Experience: 12 Months + Vertex IT Solutions is working with a client focused MSP who are looking to expand their team. Our client has been operational for over 20 years and support clients across Financial Services, Education and Aviation. The Successful candidate will be expected to work 1st / 2nd line Support working within the Service Desk structure and onsite with client within the education sector. Technical Requirements: Providing 1st and 2nd line support to clients within the Education sector. Configure, deploy, maintain, troubleshoot desktops, laptops, printers, mobile and telephone equipment. Extensive Microsoft and Google application support. Windows server administration, backups, storage management, restores & updates. Software support including management and deployment. Infrastructure support, including network, Wi-Fi & LAN. AV & VOIP support. Co-ordinating third-party vendors and support service.

Position: L/L2 Service Desk Analyst Reports to: Service Desk Manager Our client are an established and expanding Managed Service Provider supplying their clients with Cloud and Infrastructure support. Due to their continued success, they are now recruiting a highly motivated 2nd Line Service Desk Analyst to add to their existing team. Experience required: o At least 1-2 year working in an IT department dealing with 1st and 2nd Line incidents Typically used to record user requests, attending user's phone calls, replying emails, logging issues faced by users, and do some basic troubleshooting by using questionnaires relate to the issue. Receives and handles requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records Identifies and classifies incident types and service interruptions Experience with working with First time fix KPI's, call answered etc Experience working to SLA's Network fundamental knowledge and basic troubleshooting Technical knowledge Active Directory VPN - remote access Office 365 Networking Antivirus Security - Password Resets