vertex-it-solutions

Accounting Systems Support Consultant - Pegasus Opera - Hybrid working We're looking for a customer-focused Accounting Systems Support Consultant to join the Applications Support team. You'll be the go-to expert for implementing, supporting, and maintaining Pegasus Opera Accounting Solutions - from installation and configuration to training, troubleshooting, and advising clients on best practices. What you'll do: Provide expert 1st-3rd line support for Pegasus Opera software. Install, configure, update, and optimise client systems. Deliver training (remote/on-site) and produce clear user documentation. Log and resolve support calls within SLA targets. Manage knowledge base, test products, and liaise with clients and partners. Assist with data conversions and develop reports. What you'll bring: Strong knowledge of accounting principles. Excellent troubleshooting, problem-solving, and communication skills. Ability to work independently and as part of a team. Customer-first mindset and adaptability under pressure. Desirable extras: Familiarity with cloud, SQL, and Windows applications. Strong Excel/Power BI skills. ERP/accounting software experience. Presentation and project management skills. Why join us? You'll receive full accreditation training , gain hands-on experience across projects, and work closely with clients from technical teams to senior management. If you love problem-solving, learning new systems, and delivering exceptional service, we'd love to hear from you.

Vertex IT Solutions are happy to announce they are looking for an experienced Desktop Support Specialist Salary: £35-£38K DOC + 10% shift allowance Location: Canary Wharf Hours: 40pw between 06:00 and 19:00 Job Description: This is a desktop support role based on the trade floor. This role is for an experienced desktop support specialist with a minimum of 5 years' software experience dealing with critical business systems in a front office environment, to work in a Sales and Trading area in accordance with SLA/OLA definitions and targets while demonstrating high levels of customer care and behavior at all times. Responsibilities Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Cooperate with other DSS teams and 3rd parties to ensure all services are delivered within service level targets and according to best practice. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Ability to work well under pressure and to tight timescales. Identify ways of improving productivity and lowering costs which provides enhanced service value for Customer and/or cost savings for the client. Key Skills, Experience & Qualification: Experience working in finance industry, investment banking. Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies. Excellent communication and interpersonal skills Good negotiating skills Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment An excellent understanding of ITIL Service Support, delivery disciplines and methodologies Experience using a help desk call management system Ability to work well under pressure and to tight timescales Excellent communication, interpersonal and customer care skills Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 on wards. Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable 5 Years' minimum software experience dealing with critical business systems with 2 years in investment banking

Job Title: Technical Support Analyst Location: Bromley / Orpington, Kent Salary: up to £25,000 neg Experience: 12 Months + Vertex IT Solutions is working with a client focused MSP who are looking to expand their team. Our client has been operational for over 20 years and support clients across Financial Services, Education and Aviation. The Successful candidate will be expected to work 1st / 2nd line Support working within the Service Desk structure and onsite with client within the education sector. Technical Requirements: Providing 1st and 2nd line support to clients within the Education sector. Configure, deploy, maintain, troubleshoot desktops, laptops, printers, mobile and telephone equipment. Extensive Microsoft and Google application support. Windows server administration, backups, storage management, restores & updates. Software support including management and deployment. Infrastructure support, including network, Wi-Fi & LAN. AV & VOIP support. Co-ordinating third-party vendors and support service.

Position: L/L2 Service Desk Analyst Reports to: Service Desk Manager Our client are an established and expanding Managed Service Provider supplying their clients with Cloud and Infrastructure support. Due to their continued success, they are now recruiting a highly motivated 2nd Line Service Desk Analyst to add to their existing team. Experience required: o At least 1-2 year working in an IT department dealing with 1st and 2nd Line incidents Typically used to record user requests, attending user's phone calls, replying emails, logging issues faced by users, and do some basic troubleshooting by using questionnaires relate to the issue. Receives and handles requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records Identifies and classifies incident types and service interruptions Experience with working with First time fix KPI's, call answered etc Experience working to SLA's Network fundamental knowledge and basic troubleshooting Technical knowledge Active Directory VPN - remote access Office 365 Networking Antivirus Security - Password Resets