vertex-it-solutions

IT Administrator - Luxury Hospitality Full-time The Opportunity An opportunity has arisen for an IT Administrator to join a luxury hospitality estate. This is a hands-on role supporting day-to-day IT operations across a multi-site environment including hotel, spa, and guest-facing services. You will play a key role in ensuring the reliability and performance of IT systems across the estate, supporting both staff and guest technology in a fast-paced, service-driven environment. Key Responsibilities Provide first-line IT support across the business including hardware, software, Wi-Fi, POS systems and office applications Log, prioritise and resolve IT support tickets within agreed SLAs Support onboarding and offboarding processes including user accounts and equipment setup Maintain accurate records of IT assets, software licences and equipment Assist with hardware maintenance including laptops, desktops, printers and network devices Support network stability including Wi-Fi and internal systems Troubleshoot guest-facing technology issues Assist with system updates, patching and routine maintenance Support IT projects, upgrades and new system implementations Ensure adherence to cybersecurity and data protection protocols About You Previous experience in an IT support or IT Administrator role Experience within a hotel, resort or hospitality environment is essential Strong understanding of end-user support, Wi-Fi troubleshooting and POS systems Confident supporting non-technical users across multiple departments Hands-on, proactive and comfortable working in a fast-paced environment Flexible to work occasional weekends where required Full UK driving license Please feel free to apply if you meet the criteria.

Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria

We have an urgent requirement for a 1st Line Service Desk Technician to support our client based in Hoddesdon EN11. Must DRIVE and be no more than 45 mins away Day Rate £130 Via an Umbrella Company Role Details: 1st Line IT support for all internal users , Windows , Office , Asure , AD .Resetting Passwords, adding user details to Laptops , PC's and Tablets etc. Escalate to service desk if unresolved. Location: Hoddesdon, EN11 (Candidate must have a Valid driver's license and be within a 45-minute commute) Start Date: ASAP ) Duration: 3rd October 2025 with a possible extension to the end of the year (Potential for extension - pending client confirmation; the engagement is to cover long-term sickness) Working Arrangement: Onsite, 5 days per week in Hoddesdon Working Hours: 07:30 - 17:30, Monday to Friday (40 hours per week) Shift Patterns: 07:30 - 16:30 08:00 - 17:00 08:30 - 17:30 If this is of interest please forward your Cv with Full Address with Post Code.

Vertex IT Solutions are happy to announce they are looking for an experienced Desktop Support Specialist Salary: £35-£38K DOC + 10% shift allowance Location: Canary Wharf Hours: 40pw between 06:00 and 19:00 Job Description: This is a desktop support role based on the trade floor. This role is for an experienced desktop support specialist with a minimum of 5 years' software experience dealing with critical business systems in a front office environment, to work in a Sales and Trading area in accordance with SLA/OLA definitions and targets while demonstrating high levels of customer care and behavior at all times. Responsibilities Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Cooperate with other DSS teams and 3rd parties to ensure all services are delivered within service level targets and according to best practice. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Ability to work well under pressure and to tight timescales. Identify ways of improving productivity and lowering costs which provides enhanced service value for Customer and/or cost savings for the client. Key Skills, Experience & Qualification: Experience working in finance industry, investment banking. Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies. Excellent communication and interpersonal skills Good negotiating skills Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment An excellent understanding of ITIL Service Support, delivery disciplines and methodologies Experience using a help desk call management system Ability to work well under pressure and to tight timescales Excellent communication, interpersonal and customer care skills Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 on wards. Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable 5 Years' minimum software experience dealing with critical business systems with 2 years in investment banking

Job Title: Technical Support Analyst Location: Bromley / Orpington, Kent Salary: up to £25,000 neg Experience: 12 Months + Vertex IT Solutions is working with a client focused MSP who are looking to expand their team. Our client has been operational for over 20 years and support clients across Financial Services, Education and Aviation. The Successful candidate will be expected to work 1st / 2nd line Support working within the Service Desk structure and onsite with client within the education sector. Technical Requirements: Providing 1st and 2nd line support to clients within the Education sector. Configure, deploy, maintain, troubleshoot desktops, laptops, printers, mobile and telephone equipment. Extensive Microsoft and Google application support. Windows server administration, backups, storage management, restores & updates. Software support including management and deployment. Infrastructure support, including network, Wi-Fi & LAN. AV & VOIP support. Co-ordinating third-party vendors and support service.

Position: L/L2 Service Desk Analyst Reports to: Service Desk Manager Our client are an established and expanding Managed Service Provider supplying their clients with Cloud and Infrastructure support. Due to their continued success, they are now recruiting a highly motivated 2nd Line Service Desk Analyst to add to their existing team. Experience required: o At least 1-2 year working in an IT department dealing with 1st and 2nd Line incidents Typically used to record user requests, attending user's phone calls, replying emails, logging issues faced by users, and do some basic troubleshooting by using questionnaires relate to the issue. Receives and handles requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records Identifies and classifies incident types and service interruptions Experience with working with First time fix KPI's, call answered etc Experience working to SLA's Network fundamental knowledge and basic troubleshooting Technical knowledge Active Directory VPN - remote access Office 365 Networking Antivirus Security - Password Resets