Onecom

Onecom is seeking an ITMS 2nd Line Technician in Swindon. The role involves delivering technical support for various technologies such as Windows, macOS, and cloud services, while managing customer interactions with high professional standards. We value clear communication and a proactive mindset. Perks include generous leave, a pension scheme, and comprehensive wellbeing support. This is an opportunity to grow your skills in a supportive environment where problem-solving and adaptability are essential.

Join our Team as a ITMS 2nd Line Technician! Location: Swindon Salary: Competitive Hours: Monday- Friday- Shift based between 08:00 - 18:00 About the role As an IT Managed Services Technician, you'll be at the heart of our support operation-helping customers keep their technology running smoothly across Windows, macOS, servers, Microsoft 365, networking, security tools, and cloud services. You'll handle a varied mix of remote and occasional on site support, taking full ownership of your tickets and delivering solutions with confidence, clarity, and care. If you enjoy problem solving, thrive in a fast paced environment, and want a role where every day brings something new, this is the place to grow your skills and make a real impact. What makes you a great fit Clear, professional communication and a customer focused approach Strong organisational skills with the ability to manage multiple priorities Proactive mindset with a drive to research and resolve technical issues Ability to stay calm, positive, and solutions oriented under pressure Experience working to SLAs and maintaining high quality documentation Empathetic and professional in all customer interactions Collaborative team player who shares knowledge and supports others Adaptable, reliable, and committed to continuous learning Able to meet deadlines and adjust to changing priorities Key responsibilities Manage your workload in the CRM, keeping tickets updated and progressing within SLAs Log incidents and service requests accurately with clear descriptions and correct severity levels Deliver technical support to diagnose and resolve customer issues efficiently and professionally Maintain high standards of customer service in every interaction Meet performance expectations in line with defined KPIs Build strong customer relationships as a trusted and knowledgeable point of contact Work collaboratively with colleagues to deliver seamless, high quality service Take ownership of your development by engaging in training and staying current with new technologies Travel to customer sites when required, following company travel policies Create, maintain, and improve internal and customer documentation Support incoming calls as needed, ensuring timely and professional responses Carry out additional tasks as requested, demonstrating flexibility and a proactive attitude Perks for our People Holidays: 25 days + bank holidays and buy/sell options Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day Lifestyle: 9% combined pension contribution and 4x salary life assurance Rewards: Quarterly and annual employee awards, discounts on tech Socials: All-expenses-paid company events Development: In House Training Academy Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. ED&I We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

Join our Team as a 1st Line Engineer! Location: Cams Estate, Fareham Salary: £25,000-£27,000 Per Annum Hours: 37.5 hours a week between 8:00am- 6:00pm Monday to Friday About the role: Step into a dynamic, client facing position where no two days look the same. As a 1st Line Service Desk Engineer. Being the first point of contact for our customers and providing back-end support for our monitoring systems the 1st Line Engineer role is both technical and requires great communication skills. At the forefront of the business dealing with client's issues patiently, yet proactively this position needs the right person, with the right attitude. If you thrive on variety, autonomy, and solving real world IT challenges, this role puts you right at the heart of the action. What makes you a great fit: GCSE Level 4+ in Maths and English Level 3 IT Diploma or CompTIA A+ or equivalent ITIL Foundation, MCP/MCSA or other vendor led certification (desirable) Outstanding customer care, communication, and active listening Fast moving environment experience with shifting priorities Microsoft technologies including Office 365, Azure, Windows 7-11, Server , AD, Exchange, Hyper V, SQL Server Good numerical and literacy skills and general computer skills Team player mindset with a can do attitude and business awareness Self starter with excellent time management Confidentiality and professionalism Analytical and problem solving skills Key responsibilities: First point of contact for all customer calls and emails to the service desk Hardware fault diagnosis and repair Support project engineers with preparation of hardware for onsite delivery Maintain accurate documentation for customers Manage your own schedule and keep the PSA calendar updated Monitor and prioritise tickets including categorisation of incoming requests Communicate with customers on progress, changes, and planned outages Resolve or escape issues within agreed SLAs Support line of business applications across a wide customer base Provide IT support across Microsoft technologies and virtual environments (Microsoft, VMware, Citrix) Deliver network level support including WAN/LAN, routers, firewalls, and security Implement and support VPN and Remote Desktop Services Support VoIP telephony solutions Diagnose and repair hardware faults Record time and expenses accurately in the PSA system Perks for our People: Holidays: 24 days + bank holidays Other Leave: Birthday day off Lifestyle: 8% combined pension contribution Rewards: Quarterly employee awards and prizes Socials: Paid company events Wellbeing - Mental Health first aiders and monthly inhouse social events Eye care includes paid eye test and £75 towards glasses Who we are: Matrix IT is part of the Onecom Group. Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

Join Onecom as a 1st Line Engineer in Fareham, where you will be the first point of contact for customers, addressing technical issues and providing support across various IT platforms. You will need a high level of customer care and technical skills, including familiarity with Microsoft technologies and hardware troubleshooting. With a salary ranging from £25,000 to £27,000 and excellent perks including 24 days holiday and a combined pension contribution, this role is perfect for those looking to build a career in IT. Apply now to be part of a dynamic team at Onecom!

Join our Team as a Bid Administrator Location: Remote, UK Contract: 12-month Maternity Cover Hours: Mon- Fri, 9am - 5:30pm About the role We're looking for a proactive and detail driven Bid Administrator to join us on a 12-month maternity cover contract, supporting the creation and submission of high quality bids and proposals. You'll play a key role in coordinating cross functional teams, ensuring proposals are compelling, accurate, and submitted on time. From managing bid activities to supporting post submission reviews and onboarding, you'll be central to helping Onecom win and deliver outstanding customer solutions. What makes you a great fit Proven experience supporting or coordinating bids, proposals, tenders, or RFI/RFP responses Strong background working in a cross functional environment, collaborating with Sales, technical teams, and subject matter experts Experience reviewing, editing, or producing written content with high attention to detail Confident managing multiple contributors and deadlines within a structured process Skilled in gathering facts, data, and technical information to build accurate bid content Comfortable working independently and driving progress without close supervision Excellent communication style; clear, consistent, and able to build rapport quickly Calm, tactful, and tenacious when managing competing priorities and tight timelines Highly organised, reliable, and motivated by delivering polished, error free outputs Strong integrity and professionalism, especially in pressured or sensitive bid situations Key responsibilities Manage the end to end proposal development process for RFIs and RFPs Coordinate input from Sales, subject matter experts, Consultants, Project Managers, and Partners Schedule and run bid kick off sessions and check in calls Track actions and ensure all contributors meet deadlines Review and edit proposal content to ensure clarity, accuracy, and adherence to RFP guidelines Maintain consistency, quality, and compliance across all bid documents Oversee the timely preparation and submission of all required materials Support post submission activities including debriefs, presentation collateral, and outcome analysis Identify areas for improvement and contribute to continuous enhancement of bid processes Assist with supplier onboarding and supplier assurance requirements following contract awards Perks for our People Holidays: 25 days + bank holidays and buy/sell options Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day Lifestyle: 9% combined pension contribution and 4x salary life assurance Rewards: Quarterly and annual employee awards, discounts on tech Socials: All-expenses-paid company events Development: In-House Training Academy Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are Onecom is an award winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. ED&I We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

A leading communication technology provider in the UK is seeking a Bid Administrator for a 12-month maternity cover. The ideal candidate will support the creation and submission of high-quality bids, managing contributions from various teams. Responsibilities include overseeing proposal processes, reviewing content, and ensuring deadlines are met. This role offers a chance to work remotely, with a focus on detail and strong communication skills. Enjoy perks like extensive holidays and mental health support.