Lloyd Recruitment Services Ltd

IT Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office / 3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training opportunities About the Role: We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners. The IT Team: You'll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security and more. The team supports UK and European operations, ensuring technology helps and protects the business. Key Responsibilities: Log, prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and asset records Participate in shift patterns, including some weekend/on-call work What You'll Bring: 5+ years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Experience in the financial services sector Familiarity with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automating service processes Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

IT Helpdesk Technician We are working with an established very employee focused client, who are looking to invest in the future of their IT team.It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months.So, we are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What's in it for you: 1st Line - £27-30k DOE / 2nd Line - upto £40k DOE Performance related pay and bonus Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount What you need: Experience in IT - through work, study of personal projects 1-2 years' experience in an IT support role or relevant educational background A proactive, organised approach to problem-solving Full UK driving licence and own transport due to office location(s) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. NB: Consideration can only be given to candidates living within a 30 minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

IT Systems Administrator Location: Chertsey, Surrey Contract: 12 Month Fixed Term Salary: £40 - £45k DOE Hours: 37.5 hours per week - Occasional evening or weekend work may be required during product launches or system changes, but this is not a standard 'on call' role. About the Role: We're looking for a detail-oriented IT Systems Administrator to maintain and support our clients key business systems, ensuring accurate sales reporting and reliable data management. This is a completely new role, so you will join as an addition to the existing team, primarily assisting in ongoing projects rather than managing major upgrades or migrations independently. Once established, you'll collaborate closely with colleagues across the business, providing support for IT operations and system administration tasks. Key Responsibilities: Maintain business systems to ensure accurate and consistent reporting. Manage and validate customer data, resolving discrepancies quickly. Monitor system performance and troubleshoot technical issues. Support system improvements and assist with projects and migrations as required. Adapt to wearing multiple hats within the team and supporting various systems administration tasks. Skills & Experience Strong attention to detail and accuracy. Ability to work independently and support the team effectively. Proficiency with digital tools and master data management. Excellent communication skills and ability to collaborate with colleagues across departments. Preferred - Experience in system administration or IT operations. Why Join? Competitive salary and benefits package. Hybrid working options. Opportunities for professional growth in a dynamic and collaborative environment. Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15128

Lloyd Recruitment Services are currently looking for an UX Designer to join an established company in East Grinstead. What's in it for you? Salary £55K DOE 25 days holiday plus bank holidays Flexible working - WFH 2 days a week and in the office for 3 days As part of a small dynamic Commercial department, and reporting to the Ecommerce Manager, this role encompasses both E-commerce daily reporting and performance improvement duties, plus, UX and visual design best practice to deliver user journey, user experience and CRO improvements for multiple online brands and products. The successful applicant will have a real passion, flair and commitment to delivering outstanding user centred and creative work for our websites and digital channels, combined with UX design best practice. You will have the necessary skills and experience to successfully present across the business, taking designs from concept to completion. Championing the user experience you will demonstrate the importance and role of UX design in driving both user and business outcomes, helping to increase the ROI from digital channels. Duties Use web analytics, user testing, session videos, heat maps and customer feedback to identify user issues and pain points, adopting user centred approaches to then fix these based on insight and best practice design Iterate visual and UX concepts and ideas based on best practice and new ideas - including user flows/journeys, wireframes (low and hi fidelity), screen components and assets Work with Digital Product Owner and CRO team to produce ideas, concepts, design and assets that can be AB tested Understand development principles to make sure your designs are achievable within timelines and on the platform Produce pixel perfect designs for sign off Extend and apply existing UX and visual design standards and templates, evolving these as required Regularly monitor developments in e-commerce, design, and competitor's websites and recommend enhancements to UX & visual designs to ensure a 'best in class' user experience is maintained Be accountable for time estimates provided for design work and ensure that work is completed on time Your role will also require you to deal with external clients and partners at times as well as write content for the business' ecommerce platforms Responsibility for the day to day delivery of customer experience, conversion process and provision of member services through all digital channels (E.G: Desktop, Tablet, Mobile and Apps) Undertake regular competitor analysis ensuring a 'best in class' user experience is maintained Provide direct support for internal departments and external partners that require operational knowledge of ecommerce or digital technologies Ensure that all quality standards, legal compliance and regulated procedures are met when changing or updating online journeys Work with ecommerce manager to take all visual design stages from concept to final hand-off Conceptualise original ideas that bring simplicity and user friendliness to complex designs With appropriate prototyping and design tools (such as Axure and Photoshop), create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas Take a proactive role in identifying and resolving design improvements across all sites and campaigns while communicating with different departments to confirm requirements Present and defend designs and key milestone deliverables to peers and executive level stakeholders Attend user research sessions and evaluate user feedback Essential skills & experience required Ideally a recognised digital qualification Proven experience in an insight driven ecommerce role in a business to consumer marketing environment A self-starter that will proactively find issues and gaps and come up with and deliver solutions Proven experience in an insight driven ecommerce role in a business to consumer marketing environment Good analytical and problem-solving skills Experience of website optimisation, data analysis (Google Analytics) Working knowledge of internet development technologies, SEO and digital channel device applications Knowledge of the current internet industry and current best practice standards Able to manage multiple work streams and prioritise effectively to ensure deadlines are met Proven UI experience and design skills with a strong portfolio Solid experience in creating wireframes, storyboards, user flows, process flows and site maps Proficiency in Axure, Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools Proficiency in HTML, CSS, and JavaScript for rapid prototyping Excellent visual design skills with sensitivity to user-system interaction Ability to present your designs and sell your solutions to various stakeholders Ability to solve problems creatively and effectively Up-to-date with the latest UI trends, techniques, and technologies Indicative split of tasks for reference User journey mock-ups/prototypes - creating designs and mock-ups based on changes/requirements Website design changes - assisting other teams in designs Wi-Fi design changes - updates to Wi-Fi page designs Booking flow analysis - constant review and optimisation of booking flows Due to the high volume of applications - Lloyd Recruitment Services can only contact shortlisted candidates