Junior System Administrator Maidstone £22-25k VR/03056J Our client, a well-established professional services company, seeks a Junior System Administrator to join their IT department. The role is office based in Maidstone 3 days a week, 2 days from home. Benefits: 25 days holiday (plus Bank Holidays) Private healthcare Death in service (4x salary) Essential experience required Qualification in ICT and/or relevant experience within an associated ICT role. Educated to A level/NVQ Level 3 standard or equivalent High standard of MS Office literacy (e.g. Advanced Excel formulae/Word Styling/Tracked Changes). Experience with and/or knowledge of: Server and Network Administration Partner for Windows VOIP telephony systems ProntoForms Crystal Reports AGILE Project Methodology Desirable: Development skills in SQL VBA HTML and CSS JavaScript and jQuery Handlebars/JSON Python/IronPython Role Purpose Statement To operate, update, maintain and configure ICT systems, procedures and technology infrastructure within the group. Key Accountabilities and Responsibilities Day to day management of various systems ensuring they are maintained, configured and updated to ensure smooth running of business infrastructure. Assists and supports the user base of existing systems to ensure business continuity. Ensures upgrade schedules are followed according to change control procedures conducting business impact assessments on changes where required, periodically reviews the schedule and updates change control procedures to ensure best practice is followed and continual improvement in processes. Ownership and responsibility for secondary systems including, but not limited to, 3CX, PDF docs and Workshare Compare. Liaise with external MSP to provide on-site support where required to resolve issues and provides an escalation point for more advanced issues, monitors and tracks the overall helpdesk workload and reports on this to senior staff. Encourages learning and promotes understanding of ICT subjects with users in their daily routines. Responsible for the delivery of ICT training to users as required and constructs training materials for use by staff. Liaises with Suppliers to process tasks. Oversees and keeps track of supplier service levels and flags issues to ensure service levels are maintained to consistent standards. Maintains and updates standard procedures and other official documentation, ensuring that colleagues are able to operate efficiently and incorporating best practice. Creates and runs reports as required from existing systems and undertakes basic data manipulation tasks to provide formatted data as required. Supports and participates in procurement exercises as directed. Undertakes minor procurement exercises independently and participates and feeds back on larger scale procurement tasks as required. Issues, installs and maintains assets and asset list. Scans and monitors existing assets to maintain the ICT asset estate, manages hardware purchasing in line with standard procedures. Undertakes and manages standard testing procedures following updates and config changes and maintains procedures surrounding testing. Collects and collates requirements for config and maintenance projects and creates and maintains specification documentation. Diligently logs and feeds back user comments and requirements to shape future development. Takes direction from senior team members and actively engages with self-development opportunities within the team. Supervises, supports and mentors junior team members and provides cover for their roles where required. Displays a high level of professionalism when dealing with staff and customers.
07/10/2021
Full time
Junior System Administrator Maidstone £22-25k VR/03056J Our client, a well-established professional services company, seeks a Junior System Administrator to join their IT department. The role is office based in Maidstone 3 days a week, 2 days from home. Benefits: 25 days holiday (plus Bank Holidays) Private healthcare Death in service (4x salary) Essential experience required Qualification in ICT and/or relevant experience within an associated ICT role. Educated to A level/NVQ Level 3 standard or equivalent High standard of MS Office literacy (e.g. Advanced Excel formulae/Word Styling/Tracked Changes). Experience with and/or knowledge of: Server and Network Administration Partner for Windows VOIP telephony systems ProntoForms Crystal Reports AGILE Project Methodology Desirable: Development skills in SQL VBA HTML and CSS JavaScript and jQuery Handlebars/JSON Python/IronPython Role Purpose Statement To operate, update, maintain and configure ICT systems, procedures and technology infrastructure within the group. Key Accountabilities and Responsibilities Day to day management of various systems ensuring they are maintained, configured and updated to ensure smooth running of business infrastructure. Assists and supports the user base of existing systems to ensure business continuity. Ensures upgrade schedules are followed according to change control procedures conducting business impact assessments on changes where required, periodically reviews the schedule and updates change control procedures to ensure best practice is followed and continual improvement in processes. Ownership and responsibility for secondary systems including, but not limited to, 3CX, PDF docs and Workshare Compare. Liaise with external MSP to provide on-site support where required to resolve issues and provides an escalation point for more advanced issues, monitors and tracks the overall helpdesk workload and reports on this to senior staff. Encourages learning and promotes understanding of ICT subjects with users in their daily routines. Responsible for the delivery of ICT training to users as required and constructs training materials for use by staff. Liaises with Suppliers to process tasks. Oversees and keeps track of supplier service levels and flags issues to ensure service levels are maintained to consistent standards. Maintains and updates standard procedures and other official documentation, ensuring that colleagues are able to operate efficiently and incorporating best practice. Creates and runs reports as required from existing systems and undertakes basic data manipulation tasks to provide formatted data as required. Supports and participates in procurement exercises as directed. Undertakes minor procurement exercises independently and participates and feeds back on larger scale procurement tasks as required. Issues, installs and maintains assets and asset list. Scans and monitors existing assets to maintain the ICT asset estate, manages hardware purchasing in line with standard procedures. Undertakes and manages standard testing procedures following updates and config changes and maintains procedures surrounding testing. Collects and collates requirements for config and maintenance projects and creates and maintains specification documentation. Diligently logs and feeds back user comments and requirements to shape future development. Takes direction from senior team members and actively engages with self-development opportunities within the team. Supervises, supports and mentors junior team members and provides cover for their roles where required. Displays a high level of professionalism when dealing with staff and customers.
Business Analytics Engineer Location: South East - Flexible working and WFH available Salary: Up to £40k VR/03011R Location: Kent - We are happy for candidates to work from home, but are ideally looking for candidates based in Kent, London and / or the Homes Counties so that you could easily commute to the office or client site if required. We are looking for an experienced Business Analytics Engineer with skills in Power BI, Tableau or Qlik to join our client's expanding Data Analytics Team. As a rapidly growing area of the business, you will help shape the technical and business landscape whilst delivering a variety of challenging projects As a Business Analytics Engineer, you will take a proactive role the curation, integration and visualisation of data and data analysis in order to unlock complex datasets and surface insight for clients. In addition, and with the support of Data Engineering colleagues, you will take responsibility for developing complex data pipelines, integrating multiple source systems as well as shaping and combining data in various formats to meet the needs of clients and colleagues. Requirements Have 3+ years of experience in Business Analytics roles, or equivalent, which demonstrate proficient experience in technologies and mythologies such as: Kimball and\or Data-vault methods. Relational and non-relational technologies such as Azure SQL Warehouse, AWS Redshift, Snowflake, Azure HDInsight, AWS Dynamo DB and Couchbase. Warehousing and BI solutions using cloud technologies - hosted via IaaS and PaaS Integrating complex data sets, structured and unstructured, using ETL\ELT technologies. SQL, C#, Java or Python PowerBI, Tableau or Qlik Be educated to graduate level or a professional equivalent. Ideally in Computer Science or equivalent.
15/09/2021
Full time
Business Analytics Engineer Location: South East - Flexible working and WFH available Salary: Up to £40k VR/03011R Location: Kent - We are happy for candidates to work from home, but are ideally looking for candidates based in Kent, London and / or the Homes Counties so that you could easily commute to the office or client site if required. We are looking for an experienced Business Analytics Engineer with skills in Power BI, Tableau or Qlik to join our client's expanding Data Analytics Team. As a rapidly growing area of the business, you will help shape the technical and business landscape whilst delivering a variety of challenging projects As a Business Analytics Engineer, you will take a proactive role the curation, integration and visualisation of data and data analysis in order to unlock complex datasets and surface insight for clients. In addition, and with the support of Data Engineering colleagues, you will take responsibility for developing complex data pipelines, integrating multiple source systems as well as shaping and combining data in various formats to meet the needs of clients and colleagues. Requirements Have 3+ years of experience in Business Analytics roles, or equivalent, which demonstrate proficient experience in technologies and mythologies such as: Kimball and\or Data-vault methods. Relational and non-relational technologies such as Azure SQL Warehouse, AWS Redshift, Snowflake, Azure HDInsight, AWS Dynamo DB and Couchbase. Warehousing and BI solutions using cloud technologies - hosted via IaaS and PaaS Integrating complex data sets, structured and unstructured, using ETL\ELT technologies. SQL, C#, Java or Python PowerBI, Tableau or Qlik Be educated to graduate level or a professional equivalent. Ideally in Computer Science or equivalent.
2nd Line Support Engineer Ashford £24-27k VR/03013R Our client continually strives to become the industry leading IT support company in the Southeast but with a focus on customer service of the very highest levels. As one of Kent leading managed service providers, they are now recruiting for a 2nd Line IT Support Engineer due to sustained growth and success. This role is primarily a service desk-based role at either HQ in Ashford or working from home, however you may from time to time be despatch to customer site. Due to the recent growth of the company, they are seeking out ambitious, motivated and driven individuals to join the team and share in the successes. They offer a fantastic opportunity for an individual to build and develop not only a job but a career within an exciting and dynamic organisation. Their client portfolio is wide and diverse, strong and loyal as valued and key strategic partner. The company ethos is all about long term retention, client care and ensuring core values are always first. The Role Provide 1st and 2nd Line IT Support to the client base o Microsoft desktop and server environments o Hosted environments such as O365 and Azure o Infrastructure such as switching and routing Ability to diagnose and resolve support queries within customer SLAs Ensure customer service levels are maintained Work to ensure you not only achieve your KPIs and PDPs but excel at them Work proactively to ensure prompt resolution of support cases with the highest possible levels of customer satisfaction Answer incoming phone calls and accurately raise, update and close support tickets Requirements Ideally have experience in an MSP Have excellent communication skills, verbally and written Have a good attention to detail Be able to follow process and procedures as needed Have a natural problem-solving mindset Ability to organise, prioritise and manage own workload Experience with various versions of Windows desktop operating systems Windows Server environment experience involving administration, troubleshooting, maintenance and backup/restore Good understanding of IP routing and switching MS Office 365 and Azure knowledge Collaborate with partners and third-party companies to effectively resolve problems. Benefits Competitive Salary Generous Overtime rates Starting holiday allowance at 25 days Benefit package including life cover while in service Fun and relaxed working environment Regular company team building activities and meals
09/09/2021
Full time
2nd Line Support Engineer Ashford £24-27k VR/03013R Our client continually strives to become the industry leading IT support company in the Southeast but with a focus on customer service of the very highest levels. As one of Kent leading managed service providers, they are now recruiting for a 2nd Line IT Support Engineer due to sustained growth and success. This role is primarily a service desk-based role at either HQ in Ashford or working from home, however you may from time to time be despatch to customer site. Due to the recent growth of the company, they are seeking out ambitious, motivated and driven individuals to join the team and share in the successes. They offer a fantastic opportunity for an individual to build and develop not only a job but a career within an exciting and dynamic organisation. Their client portfolio is wide and diverse, strong and loyal as valued and key strategic partner. The company ethos is all about long term retention, client care and ensuring core values are always first. The Role Provide 1st and 2nd Line IT Support to the client base o Microsoft desktop and server environments o Hosted environments such as O365 and Azure o Infrastructure such as switching and routing Ability to diagnose and resolve support queries within customer SLAs Ensure customer service levels are maintained Work to ensure you not only achieve your KPIs and PDPs but excel at them Work proactively to ensure prompt resolution of support cases with the highest possible levels of customer satisfaction Answer incoming phone calls and accurately raise, update and close support tickets Requirements Ideally have experience in an MSP Have excellent communication skills, verbally and written Have a good attention to detail Be able to follow process and procedures as needed Have a natural problem-solving mindset Ability to organise, prioritise and manage own workload Experience with various versions of Windows desktop operating systems Windows Server environment experience involving administration, troubleshooting, maintenance and backup/restore Good understanding of IP routing and switching MS Office 365 and Azure knowledge Collaborate with partners and third-party companies to effectively resolve problems. Benefits Competitive Salary Generous Overtime rates Starting holiday allowance at 25 days Benefit package including life cover while in service Fun and relaxed working environment Regular company team building activities and meals
2nd Line Desktop Project Engineer Ashford £24-27k VR/03012R Our client continually strives to become the industry leading IT support company in the Southeast but with a focus on customer service of the very highest levels. As one of Kent leading managed service providers, they are now recruiting for a 2nd Line IT Support Engineer due to sustained growth and success. This role is primarily a mobile service engineer role covering all our client base throughout the Southeast of the UK along with office and workshop duties at HQ in Ashford Due to the recent growth of the company, they are seeking out ambitious, motivated and driven individuals to join the team and share in the successes. They offer a fantastic opportunity for an individual to build and develop not only a job, but a career within an exciting and dynamic organisation. Their client portfolio is wide and diverse, strong and loyal as valued and key strategic partner. The Role The company ethos is all about long-term retention, client care and ensuring core values are always first. · Provide onsite based desktop deployments, rollouts and break-fix engineering to the client base o Microsoft desktop environments o Connecting to hosted environments such as O365 and Azure o Connecting to onsite Servers and AD environments · Basic infrastructure such as switching and routing installation · Providing support on larger IT project rollouts to the senior line team as required · Work on PCs, laptops and other end user devices in the workshop for reloads and or repairs · Ensure customer service levels are maintained · Accurately log all activities into central helpdesk and report back to line manager · Work to ensure you not only achieve your KPIs and PDPs but excel at them · Work proactively to ensure prompt resolution of installs with the highest possible levels of customer satisfaction · Answer incoming phone calls and accurately raise, update and close calls when in the office Requirements · Ideally have experience in an MSP · Have excellent communication skills, verbally and written · Put Customer service at the highest priority · Desktop and Laptop software and hardware knowledge - Windows 10, Office 365, etc. · Have a good attention to detail · Be able to follow process and procedures as needed · Have a natural problem-solving mindset · Ability to organise, prioritise and manage own workload · Basic understanding of IP Routing and Switching · MS Office 365 knowledge Benefits · Company Vehicle · Company Mobile Phone · Company Laptop Computer · Competitive Salary · Good Overtime rates · Generous starting holiday allowance at 25 days · Benefit package including life cover while in service · Fun and relaxed working environment · Regular company team building activities and meals
09/09/2021
Full time
2nd Line Desktop Project Engineer Ashford £24-27k VR/03012R Our client continually strives to become the industry leading IT support company in the Southeast but with a focus on customer service of the very highest levels. As one of Kent leading managed service providers, they are now recruiting for a 2nd Line IT Support Engineer due to sustained growth and success. This role is primarily a mobile service engineer role covering all our client base throughout the Southeast of the UK along with office and workshop duties at HQ in Ashford Due to the recent growth of the company, they are seeking out ambitious, motivated and driven individuals to join the team and share in the successes. They offer a fantastic opportunity for an individual to build and develop not only a job, but a career within an exciting and dynamic organisation. Their client portfolio is wide and diverse, strong and loyal as valued and key strategic partner. The Role The company ethos is all about long-term retention, client care and ensuring core values are always first. · Provide onsite based desktop deployments, rollouts and break-fix engineering to the client base o Microsoft desktop environments o Connecting to hosted environments such as O365 and Azure o Connecting to onsite Servers and AD environments · Basic infrastructure such as switching and routing installation · Providing support on larger IT project rollouts to the senior line team as required · Work on PCs, laptops and other end user devices in the workshop for reloads and or repairs · Ensure customer service levels are maintained · Accurately log all activities into central helpdesk and report back to line manager · Work to ensure you not only achieve your KPIs and PDPs but excel at them · Work proactively to ensure prompt resolution of installs with the highest possible levels of customer satisfaction · Answer incoming phone calls and accurately raise, update and close calls when in the office Requirements · Ideally have experience in an MSP · Have excellent communication skills, verbally and written · Put Customer service at the highest priority · Desktop and Laptop software and hardware knowledge - Windows 10, Office 365, etc. · Have a good attention to detail · Be able to follow process and procedures as needed · Have a natural problem-solving mindset · Ability to organise, prioritise and manage own workload · Basic understanding of IP Routing and Switching · MS Office 365 knowledge Benefits · Company Vehicle · Company Mobile Phone · Company Laptop Computer · Competitive Salary · Good Overtime rates · Generous starting holiday allowance at 25 days · Benefit package including life cover while in service · Fun and relaxed working environment · Regular company team building activities and meals
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