Xact Placements Limited

1st Line Support Engineer MSP Environment Near Coventry £25,000-£27,000 + Progression + Training Looking to kick your IT career up a gear? Join a fast-growing Managed Service Provider near Coventry , where no two days are the same and your technical skills actually get noticed. You'll be the first point of contact for customers, solving IT issues, logging tickets, and delivering top-notch service that keeps businesses running smoothly. Expect a lively, team-focused environment, exposure to loads of different tech, and a genuine path to 2nd line and beyond. What you'll be doing: Providing 1st line support to a wide range of clients across the UK Troubleshooting issues across Windows, Microsoft 365, networking, and hardware Escalating complex tickets to senior engineers Helping maintain excellent customer satisfaction scores What we're looking for: 6-18 months' experience in an IT support role (ideally MSP or multi-customer) Solid understanding of Windows desktop environments and Microsoft 365 Confident communicator who enjoys solving problems and learning new tech Full UK driving licence (occasional client visits) Why join? Hands-on exposure to modern tech stacks Rapid progression in a supportive MSP setting Ongoing training and certifications paid for Friendly, close-knit team that values development If you're ready to build your IT career in a fast-paced MSP environment, hit apply now - this one won't be around for long.

2nd Line IT Engineer - Remote (MSP Environment, Occasional Travel) Location: Fully Remote (occasional travel to client sites across London, Surrey & Hampshire) Type: Full-time, Permanent Salary: Competitive + Benefits The Opportunity Join a long-established Managed Service Provider with over two decades of experience delivering top-tier IT support, cloud solutions, and infrastructure services across the UK. We're looking for a 2nd Line IT Engineer who thrives on technical challenges, enjoys solving problems, and takes pride in providing exceptional customer service. You'll act as an escalation point for 1st and 2nd line issues, tackle a variety of on-prem and cloud-based environments, and contribute to exciting infrastructure projects and rollouts. If you're looking for variety, autonomy, and the chance to work with cutting-edge tech while being part of a close-knit remote team - this is the role for you. What You'll Be Doing Providing advanced remote and occasional on-site support to SME clients. Acting as an escalation point for complex technical issues from other support tiers. Supporting, configuring, and maintaining Windows Server & Desktop environments . Managing Active Directory , Group Policy , DNS , and TCP/IP networking . Handling SSL certificates and Citrix environments (Virtual Apps, Desktops, and ADCs). Working with virtualisation platforms (Hyper-V, failover clusters, MCS, golden images). Administering firewalls (Cisco preferred), SAN/storage arrays , and backup systems . Participating in project work including migrations, rollouts, and infrastructure upgrades. What You'll Bring Excellent communication and customer service skills. Strong Windows OS, Server, and AD administration experience. Solid understanding of networking fundamentals (TCP/IP, routing, DNS). Experience with virtualisation and storage solutions (Hyper-V, SAN, RAID). Knowledge of Citrix (ADC, VPX, Gateways, Load Balancing) a definite plus. Familiarity with System Centre, RDS, and backup/recovery tools. A self-starter attitude with a proactive approach to problem-solving. Why You'll Love It Fully remote role with flexibility and trust. Exposure to diverse technologies and client environments. Supportive, collaborative MSP culture with experienced colleagues. Opportunities for career growth and technical development. Ready to bring your expertise to a fast-paced MSP that values skill, initiative, and teamwork? Apply now and join a team that's been powering UK businesses for over 20 years.

Are you looking for a new exciting opportunity working as an IT Support Engineer to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 2+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any certifications are a bonus

Are you looking for a new exciting opportunity working as a Helpdesk Engineer to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 1+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle (highly desired) Any certifications are a bonus

IT Data Engineer Burton upon Trent (hybrid) Full-time, Permanent £26,000-£30,000 per annum We're recruiting for an IT Data Engineer to join our client based in Burton upon Trent. You'll create insightful Power BI reports and dashboards, write efficient SQL queries, and use Python to automate and streamline processes. You'll also collaborate with internal teams and external IT partners, ensuring accurate, high-quality data drives smarter business decisions. Key Responsibilities Build and enhance Power BI dashboards and reports Write efficient SQL for reporting and analysis Use Python for data automation and analysis Maintain data accuracy and governance Support innovation and automation projects About You Relevant degree or equivalent experience Strong Power BI and SQL skills Working knowledge of Python Good understanding of Git/GitHub workflows Confident communicator and problem-solver Organised, analytical, and proactive Desirable: experience with DAX, Power Automate, APIs, or cloud environments.

Job Title: 2nd Line Cloud Support Engineer (Microsoft Stack) Location: Wimbledon, London (Hybrid Working Options Available) Employment Type: Full-Time / Permanent About the Role: My client are looking for an experienced and proactive 2nd Line Cloud Support Engineer with a strong background in Microsoft technologies to join their growing IT team in Wimbledon. This is a client-facing role where you'll support a variety of cloud-based environments, primarily Microsoft 365 and Azure, while also handling networking, security, and automation tasks. Key Responsibilities: Provide 2nd line support for cloud-based infrastructure and services, primarily within the Microsoft ecosystem (M365/Azure). Troubleshoot and resolve issues related to SharePoint Online , Teams, Exchange Online, and OneDrive. Manage and respond to compromised account incidents , including investigation and remediation. Support the implementation and management of Azure Conditional Access Policies and Multi-Factor Authentication (MFA) . Collaborate with the networking team to resolve issues related to firewalls, routing, and general network connectivity in a cloud/hybrid setup. Use PowerShell to automate tasks, run diagnostics, and manage environments efficiently. Liaise with clients and stakeholders, translating technical issues into clear, business-friendly language. Contribute to documentation, knowledge sharing, and process improvement initiatives. Occasionally assist with project-based work such as migrations or security audits. Essential Skills & Experience: Proven experience in a 2nd line support or similar technical role. Solid knowledge of Microsoft 365 services, particularly SharePoint Online . Experience dealing with account security breaches and recovery processes. Familiarity with Azure Active Directory and Conditional Access Policies . Networking experience, particularly with firewalls, VPNs , and DNS/DHCP configurations. Proficient with PowerShell scripting for task automation and system management. Strong communication skills and experience interacting with business stakeholders. Ability to work both independently and as part of a team in a fast-paced environment. Desirable: Microsoft certifications (e.g., MS-700, AZ-104, or Security-related). Experience with endpoint management tools like Intune. Exposure to broader business operations and understanding of how IT impacts business performance. Benefits: Competitive salary and performance-based bonuses Training & certification opportunities Pension scheme and holiday package Collaborative, friendly team environmen

Are you looking for a new exciting opportunity working as an IT Support Engineer to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 2+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any certifications are a bonus

Are you looking for a new exciting opportunity working as a Senior ICT Technician to be based in Berkshire? You will be responsible for the maintenance of all IT Hardware and Services at a school, as well as well as supporting the them in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role Settle and manage any technical issues that impact the operations by providing efficient technical solutions. Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 3+ years' similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems. Salary £30,000-£35,000 per annum, depending on experience

Are you looking for a new exciting opportunity working as a Senior ICT Technician to be based in Buckinghamshire? You will be responsible for the maintenance of all IT Hardware and Services at a school, as well as well as supporting the them in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role Settle and manage any technical issues that impact the operations by providing efficient technical solutions. Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 3+ years' similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems. Salary £30,000-£35,000 per annum, depending on experience

Helpdesk Team Lead - £27,000 to £32,000 - Aldershot We're working with a growing MSP near Aldershot who are looking for a Helpdesk Team Lead . This is a great opportunity for an experienced Engineer to step into leadership while staying hands-on. Main Duties Lead and mentor a small helpdesk team Act as the escalation point for technical issues Provide remote and onsite client support Manage workload and ensure SLAs are achieved Install and configure systems and applications Keep clients updated and satisfied Contribute to process improvements Skills & Experience 2+ years in IT support (team lead/mentoring desirable) Microsoft Desktops & Windows Server Active Directory & Office 365 Basic networking (DNS, DHCP, routers, switches) Strong communication and client-facing skills Driving licence and own vehicle required Certifications (CompTIA, Microsoft, ITIL) a bonus

Junior Cabling Engineer Location: Candidate will be based near Milton Keynes / Luton Job Type: Full-Time, Permanent Salary: £28,000-£30,000 Overtime Opportunities Are you a Junior Cabling Engineer based in Milton Keynes or Luton?This is a fantastic opportunity to join a professional and motivated team delivering high-quality structured cabling and network solutions across the UK. ? What You'll Do Install and terminate data/network cabling across multiple categories Perform cable pulls and installations to industry standards Read and follow technical drawings and documentation Install containment systems and network cabinets Assist with cable testing and certification Document work and help maintain project records Support senior engineers on larger projects What You'll Need Basic understanding of structured cabling systems Familiarity with different cable types and standards Ability to interpret technical instructions Manual dexterity and good hand-eye coordination Awareness of basic health & safety principles Attention to detail and pride in quality work Strong communicator with a team-first attitude Problem-solving mindset and willingness to adapt Nice to Have Valid CSCS or ECS card Entry-level experience with cable installation tools Basic IT/networking knowledge Understanding of cable standards and protocols

Junior Cabling Engineer Location: Candidate will be based near Milton Keynes / Luton Job Type: Full-Time, Permanent Salary: £28,000-£30,000 Overtime Opportunities Are you a Junior Cabling Engineer based in Milton Keynes or Luton?This is a fantastic opportunity to join a professional and motivated team delivering high-quality structured cabling and network solutions across the UK. ? What You'll Do Install and terminate data/network cabling across multiple categories Perform cable pulls and installations to industry standards Read and follow technical drawings and documentation Install containment systems and network cabinets Assist with cable testing and certification Document work and help maintain project records Support senior engineers on larger projects What You'll Need Basic understanding of structured cabling systems Familiarity with different cable types and standards Ability to interpret technical instructions Manual dexterity and good hand-eye coordination Awareness of basic health & safety principles Attention to detail and pride in quality work Strong communicator with a team-first attitude Problem-solving mindset and willingness to adapt Nice to Have Valid CSCS or ECS card Entry-level experience with cable installation tools Basic IT/networking knowledge Understanding of cable standards and protocols

Are you looking for a new exciting opportunity working as a Service Desk Analyst to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 1+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle (highly desired) Any certifications are a bonus

Are you looking for a new exciting opportunity working as a 1st/2nd Line Support Engineer to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 1+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle (highly desired) Any certifications are a bonus

Are you looking for a new exciting opportunity working as an IT Support Engineer to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 2+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any certifications are a bonus

Are you looking for a new exciting opportunity working as a 2nd Line Service Desk Engineer to be based in Welwyn Garden City? You will be working for a successful Managed Service Provider who have rapid growth plans for the future. The role will provide telephone, remote and onsite support to a range of customers. Main Duties of the Role Provide telephone and remote support at desktop and server level. Visiting client sites to resolve problems and install new equipment. Managing support tickets through to completion. Manage server installations and migration. Record and maintain technical records and documentation. Proactively maintain client systems and responding to monitoring alerts. Your Skills and Experience 2+ years IT Support Experience Full driving license and car essential Excellent written and verbal communication skills Solid experience with Microsoft Exchange, Office 365, Active Directory and Hyper-V Experience working with server-based antivirus & backup systems. Knowledge of TCP/IP, and configuring routers & firewalls. Salary c. £23,000 per annum, depending on experience Hours: 9.00am to 5.30pm Monday to Friday

Are you looking for a new exciting opportunity working for one of the leading IT outsourcing companies as a 2nd / 3rd Line Infrastructure Engineer based in South West London? The role is customer facing, technical and varied, involving occasional site visits around London. Project initiation, management and implementation will be a key part of your role. You will be able to write consultant reports to advise clients of the best strategy to move their IT systems forward and you will be responsible for the technical delivery of many of these projects as well as overseeing some of our key clients. Your Skills and Experience 3+ years industry experience Network configuration with deep understanding of any major firewalls Windows Server configuration and migration experience. Exchange or Office 365 setup. Some Mac exposure. Implementation experience of DR software. Experience dealing with major virus outbreaks. Good understanding of Virtualisation Excellent communication skills Full driving licence Salary £30,000-£35,000 per annum 22 days holiday + bank holidays