The Maine Group

Database Officer London (Hybrid - 1 day per week in office) £33,000 - £35,000 We are an international development charity working globally to support vulnerable communities through practical assistance, advocacy, and welfare services. We are seeking a detail-oriented Database Officer for an International Development charity to support the management of CRM system and ensure high-quality data to underpin our fundraising and communications work. You will work closely with the Data & Appeals Manager to maintain data accuracy, process donations, and provide reporting and insights to the wider team. Key Responsibilities: Maintain and cleanse CRM data (e.g. Raiser's Edge or similar) Process and reconcile donations with Finance Run regular processes (e.g. direct debits, Gift Aid) Produce data selections and reports for fundraising campaigns Manage database access and support colleagues with queries Ensure GDPR compliance and data integrity Key Requirements: Experience using CRM systems (Raiser's Edge desirable) Strong Excel skills (Pivot Tables, Lookups, data cleaning) Experience working with large datasets and data imports High attention to detail and accuracy Understanding of GDPR and data protection Strong organisational and time management skills Good communication skills and a collaborative approach Benefits: 25 days annual leave + bank holidays 7% employer pension contribution Life assurance (3x salary) Hybrid working Employee wellbeing and discount schemes

Senior IT Support Analyst Permanent £41,700 London As the Senior IT Support Analyst your role will play a key part in projects and 3rd line technical support within the IT team and organisation, whilst also working closely with several external service, and support providers. Your position will take responsibility for a range of areas related to our IT infrastructure from cloud to desktop. Experience required: Have excellent IT support, and project management skills. Be able to show initiative, quickly learn new operating procedures, and maintain established systems. Demonstrate commitment to diversity and inclusion in all aspects of the organisations activities and IT service delivery. Possess demonstrable technical problem solving, and analytical skills. Be an excellent communicator, able to communicate clearly and professionally online, by phone, and in person, across all levels of the organisation, and with external suppliers. Be able to provide analytical, technical, and administrative support in planning, designing, and implementation of information technology hardware, software, and network components. Technical experience required; Office 365 and Azure services and applications: Exchange Online SharePoint Online OneDrive Endpoint Manager (Intune) PowerShell Windows Virtual Desktop Microsoft Server technology and infrastructure platforms including: Windows Server operating systems (2003/2008/2012/2016/2019), Exchange SQL Cloud-based backup services (Veeam, SkyKick, Azure). Windows based administration of legacy tools, such as: Active Directory Group Policy SCCM Windows Defender Windows Advanced Threat Protection Network administration: Cisco Firewalls and switches Cisco Meraki Switches and Wireless Access Points Hands-on implementation, configuration, and upgrading of a variety LAN, WAN, and WLAN infrastructure including those mentioned above. General technical analysis MFA administration MimeCast administration Email and web filtering systems and appliances administration