SDL Solutions Limited

Scrum Master (Software Development / SAFe) Location: Hertfordshire / Cambridge / London - Hybrid Contract: 12+ Months Outside IR35 The Opportunity Our client is seeking an experienced Scrum Master to lead high-performing software development squads within their Scaled Agile Framework (SAFe). In this role, you will be the primary facilitator for the team, ensuring they remain focused on delivering high-quality software while navigating the complexities of a scaled environment. You will act as a servant-leader, removing impediments, fostering a culture of continuous improvement, and ensuring alignment with broader organizational goals. Key Responsibilities Facilitate Scrum Ceremonies: Guide the team through all standard Agile events (Sprint Planning, Daily Stand-ups, Backlog Refinement, and Retrospectives) for software development projects. SAFe Integration: Represent the team in ART (Agile Release Train) syncs and participate in PI Planning to manage risks, map dependencies on the Program Board, and commit to achievable objectives. Software Delivery Excellence: Work closely with Developers and Product Owners to ensure the team remains focused on the sprint goal and delivers value in alignment with the Definition of Done (DoD). Impediment Removal: Proactively identify and resolve technical or organizational blockers that impact the team s velocity or software quality. Azure DevOps Management: Maintain high data integrity within Azure DevOps (AzDO), ensuring Work Items, Features, and Sprints are accurately tracked and reflected in real-time. Metrics & Transparency: Utilize Azure DevOps Analytics and Dashboards to track and communicate team health, cycle time, velocity, and progress toward program-level milestones. Coaching & Mentorship: Coach the team and stakeholders on Lean-Agile principles, helping the organization transition toward more efficient software delivery practices. Required Qualifications Certification: CSM (Certified Scrum Master) or A-CSM (Advanced Certified Scrum Master) is required. Experience: 3+ years of experience as a Scrum Master specifically within a Software Development environment. SAFe Exposure: Solid experience working within the Scaled Agile Framework (SAFe), including active participation in PI Planning and ART synchronization. SDLC Knowledge: A strong understanding of the software development lifecycle, including modern DevOps, CI/CD, and quality assurance practices. Tooling Expert: Deep proficiency in Azure DevOps (Boards, Repos, and Pipelines) for managing backlogs and tracking progress in a scaled environment. Core Competencies Servant Leadership: A commitment to empowering developers and shielding the team from outside interruptions. Communication: Exceptional ability to bridge communication between technical teams and business stakeholders. Systems Thinking: The ability to understand how individual team deliverables integrate into the larger software ecosystem. Scrum Master (Software Development / SAFe)

IT Support Technician required by a well-established school near Watford. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting staff and students with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP & Firewall Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person. The ideal candidate needs to demonstrate Technical experience and ideally worked in a similar type of role previously. Ability to diagnose faults and solve technical issues Support existing users at different levels. Develop relationships with users and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies would be a bonus. Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Technician - Education