Connected IT

A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager / Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager / Service Delivery Manager will oversee the day-to-day running of the Service Desk and Service Delivery function, ensuring excellent service and resolution of complex issues. You will manage a team of engineers working in a NOC and technical support environment, and also work closely with project implementation / delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations We're looking for someone with experience in a technical service desk environment, ideally with proven management responsibility. You should have: Experience working as Service Desk Manager / Team Leader / Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving process improvement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave bank holidays (with option to buy more) Private healthcare Annual bonus scheme & pay review Company pension scheme Onsite parking Various employee events and incentives This role requires NPPV3 clearance, candidates must be able to obtain this to be successful in your application.

A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager / Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager will oversee the day-to-day running of the Service Desk and Service Delivery function, ensuring excellent service and resolution of complex issues. You will manage a team of engineers working in a NOC and technical support environment, and also work closely with project implementation / delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations We're looking for someone with experience in a technical service desk environment, ideally with proven management responsibility. You should have: Experience working as Service Desk Manager / Team Leader / Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving process improvement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave bank holidays (with option to buy more) Private healthcare Annual bonus scheme & pay review Company pension scheme Onsite parking Various employee events and incentives This role requires NPPV3 clearance, candidates must be able to obtain this to be successful in your application.

We are seeking a strategic and operational leader in Cyber Security to join a large, high profile Government organisation who are looking to enhance their Cyber Security resilience. This is a high-impact role, reporting at board level, with responsibility for shaping, implementing, and driving the organisation's cyber security strategy. The Role As Head of Cyber Security, you will provide strategic direction while overseeing day-to-day operations. You'll lead a team of analysts and engineers, ensure robust protection of critical systems and data, and help to embed a culture of cyber awareness across the organisation. Key responsibilities include: Defining and delivering a comprehensive cyber security strategy aligned with business goals and regulations Leading and developing the cyber security operations team Overseeing threat monitoring, incident response, and vulnerability management Managing compliance with frameworks such as Cyber Essentials, NIST, ISO27001, GDPR, and GovAssure Acting as the primary point of contact for cyber matters internally and externally, including regulators and industry forums Representing Cyber Security at board committees and senior management meetings Supporting bid and tender processes, providing risk-based advice and competitive responses About You We're looking for an experienced cyber security leader with a blend of strategic vision and operational expertise. You should bring: Proven experience defining and executing cyber security strategy at a senior level Strong knowledge of governance, risk, compliance, and regulatory frameworks Leadership experience managing cyber security operations teams Excellent stakeholder management skills, including board-level engagement The ability to represent the organisation externally with authority and credibility Benefits Competitive salary and benefits package Hybrid/flexible working arrangements Generous annual leave and pension Inclusive, collaborative culture with senior-level visibility Please apply / enquire today to learn more about how you can take the lead in shaping and delivering a robust cyber security strategy for a highly respected and critical government organisation.

We are seeking a strategic and operational leader in Cyber Security to join a large, high profile Government organisation who are looking to enhance their Cyber Security resilience. This is a high-impact role, reporting at board level, with responsibility for shaping, implementing, and driving the organisation's cyber security strategy. The Role As Head of Cyber Security, you will provide strategic direction while overseeing day-to-day operations. You'll lead a team of analysts and engineers, ensure robust protection of critical systems and data, and help to embed a culture of cyber awareness across the organisation. Key responsibilities include: Defining and delivering a comprehensive cyber security strategy aligned with business goals and regulations Leading and developing the cyber security operations team Overseeing threat monitoring, incident response, and vulnerability management Managing compliance with frameworks such as Cyber Essentials, NIST, ISO27001, GDPR, and GovAssure Acting as the primary point of contact for cyber matters internally and externally, including regulators and industry forums Representing Cyber Security at board committees and senior management meetings Supporting bid and tender processes, providing risk-based advice and competitive responses About You We're looking for an experienced cyber security leader with a blend of strategic vision and operational expertise. You should bring: Proven experience defining and executing cyber security strategy at a senior level Strong knowledge of governance, risk, compliance, and regulatory frameworks Leadership experience managing cyber security operations teams Excellent stakeholder management skills, including board-level engagement The ability to represent the organisation externally with authority and credibility Benefits Competitive salary and benefits package Hybrid/flexible working arrangements Generous annual leave and pension Inclusive, collaborative culture with senior-level visibility Please apply / enquire today to learn more about how you can take the lead in shaping and delivering a robust cyber security strategy for a highly respected and critical government organisation.