A great client based in Gerrads Cross is looking for Application Support Analyst to come and join the team at their offices based 5 days a week. This is a great opportunity for a bright STEM graduate who's looking for a career in Data Science or Engineering after 12-18 months for progression. You must be able to drive to Gerrads Cross and you should live no more than 45mins away from their offices. The role is technical so an IT qualification/degree is required SQL experience data query Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems. Roles & Responsibilities They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client's implementation and ensure that the activities are performed in a timely, high-quality manner. They are a friendly and open-minded team, and we're looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users. A proactive approach to problem-solving with strong analytical skills. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity!
03/03/2026
Full time
A great client based in Gerrads Cross is looking for Application Support Analyst to come and join the team at their offices based 5 days a week. This is a great opportunity for a bright STEM graduate who's looking for a career in Data Science or Engineering after 12-18 months for progression. You must be able to drive to Gerrads Cross and you should live no more than 45mins away from their offices. The role is technical so an IT qualification/degree is required SQL experience data query Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems. Roles & Responsibilities They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client's implementation and ensure that the activities are performed in a timely, high-quality manner. They are a friendly and open-minded team, and we're looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users. A proactive approach to problem-solving with strong analytical skills. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity!
A great energy client based in London is looking for a Full Stack Python Engineer. Fantastic benefits, bonus, training, events, cycling scheme, pension, free breakfast and much more! If you're looking for a genuinely exceptional tech environment in London, this is it. The team is highly collaborative, technically strong, and incredibly supportive - a group of talented professionals who genuinely enjoy working together. Key Responsibilities Design, develop, and maintain scalable and reliable software solutions, ensuring alignment with Principals and Architects. You must have at least 4 years Python experience Experience with Typescript and a years Javascript Key Requirements Strong expertise in Python web development frameworks (e.g., Django) and JavaScript/TypeScript, with experience working in cloud environments such as AWS, Azure, or GCP. Skilled in applying software technical design principles to build scalable, secure, and maintainable solutions within modern cloud-based architectures. Bachelor's or Master's degree in Computer Science, Engineering or equivalent experience. Experience with CI/CD tools and practices. Strong problem-solving & communication skills. Adaptability/willingness to learn (e.g., Agile). Technical leadership (mentoring, best-practice guidance). Desirable: Experience with modern frameworks and libraries (e.g., React, Node.js, Terraform, Celery). Experience with database schema design and query optimisation. Collaborate with cross-functional teams, including Product, QA, and DevOps, to deliver high-quality features. Lead code reviews and technical discussions, and contribute to architectural decisions. Lead complex coding tasks; ensure code quality. Identify and resolve performance and scalability issues. Write clean, maintainable, and well-documented code. Mentor and support junior and mid-level engineers. Stay current with emerging technologies and industry trends. Estimate work; lead delivery of features from the roadmap. Solve ambiguous problems with scalable solutions.
03/03/2026
Full time
A great energy client based in London is looking for a Full Stack Python Engineer. Fantastic benefits, bonus, training, events, cycling scheme, pension, free breakfast and much more! If you're looking for a genuinely exceptional tech environment in London, this is it. The team is highly collaborative, technically strong, and incredibly supportive - a group of talented professionals who genuinely enjoy working together. Key Responsibilities Design, develop, and maintain scalable and reliable software solutions, ensuring alignment with Principals and Architects. You must have at least 4 years Python experience Experience with Typescript and a years Javascript Key Requirements Strong expertise in Python web development frameworks (e.g., Django) and JavaScript/TypeScript, with experience working in cloud environments such as AWS, Azure, or GCP. Skilled in applying software technical design principles to build scalable, secure, and maintainable solutions within modern cloud-based architectures. Bachelor's or Master's degree in Computer Science, Engineering or equivalent experience. Experience with CI/CD tools and practices. Strong problem-solving & communication skills. Adaptability/willingness to learn (e.g., Agile). Technical leadership (mentoring, best-practice guidance). Desirable: Experience with modern frameworks and libraries (e.g., React, Node.js, Terraform, Celery). Experience with database schema design and query optimisation. Collaborate with cross-functional teams, including Product, QA, and DevOps, to deliver high-quality features. Lead code reviews and technical discussions, and contribute to architectural decisions. Lead complex coding tasks; ensure code quality. Identify and resolve performance and scalability issues. Write clean, maintainable, and well-documented code. Mentor and support junior and mid-level engineers. Stay current with emerging technologies and industry trends. Estimate work; lead delivery of features from the roadmap. Solve ambiguous problems with scalable solutions.
A great client based in Gerrads Cross is looking for Application Support Analyst to come and join the team at their offices based 5 days a week. This is a great opportunity for a bright STEM graduate who's looking for a career in Data Science or Engineering after 12-18 months for progression. You must be able to drive to Gerrads Cross and you should live no more than 45mins away from their offices. The role is technical so an IT qualification/degree is required Knowledge of the following - Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn SQL experience data query Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems. Roles & Responsibilities They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client's implementation and ensure that the activities are performed in a timely, high-quality manner. They are a friendly and open-minded team, and we're looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users. A proactive approach to problem-solving with strong analytical skills. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Engineer.
03/03/2026
Full time
A great client based in Gerrads Cross is looking for Application Support Analyst to come and join the team at their offices based 5 days a week. This is a great opportunity for a bright STEM graduate who's looking for a career in Data Science or Engineering after 12-18 months for progression. You must be able to drive to Gerrads Cross and you should live no more than 45mins away from their offices. The role is technical so an IT qualification/degree is required Knowledge of the following - Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn SQL experience data query Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems. Roles & Responsibilities They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client's implementation and ensure that the activities are performed in a timely, high-quality manner. They are a friendly and open-minded team, and we're looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users. A proactive approach to problem-solving with strong analytical skills. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Engineer.
Are you an experienced 3rd Line Support Engineer looking to step into a fast-paced, highly accredited Managed Service Provider? This is an exceptional opportunity to join a growing UK Service Desk and work with cutting-edge technologies across Microsoft, virtualisation, and advanced networking. This is a hands-on, high-visibility position ideal for someone who thrives in a dynamic MSP environment. About the Role A leading MSP in Central London is seeking a 3rd Line IT Support Desk Engineer to join its UK-based Help Desk team. You will sit within a 30-engineer operation and report directly into the Service Desk Manager . Working alongside senior 3rd Line engineers and the Escalations Team Leader, you will take ownership of critical P1 and P2 incidents , ensuring timely and effective resolution for a wide range of clients. Great benefits Hours: 7.5 hours a day, rotating shift between 8am - 6pm (either 8am - 4.30pm or 9.30am - 6pm). Holidays: 20 days per year, plus bank holidays,vitality at work business for rewards & health benefits, breakfast on Wednesdays, quarterly team socials & events, gym membership and more Key Responsibilities You will be responsible for resolving advanced technical issues across: Microsoft & Cloud Microsoft 365 administration & troubleshooting Azure support and configuration Servers & Virtualisation Windows Server 2016 / 2019 VMware & Hyper-V Networking Escalated network troubleshooting beyond 2nd Line Supporting firewalls and switches Service Desk Operations Logging, managing, and resolving tickets via ConnectWise Escalating critical issues to the Head of Service when needed Guiding 2nd Line Engineers ("steering the wheel") and providing mentorship Working collaboratively with internal teams, external stakeholders, and 3rd parties Maintaining a positive, solutions-focused attitude across all interactions Skills & Experience Required 3-4 years' MSP experience in a 3rd Line or senior 2nd Line role Strong troubleshooting capability across Microsoft, Azure, servers, and networking Excellent communication skills - calm, clear, and client-focused Ability to manage priorities and adapt to Service Desk needs Experience with ITSM / MSP tools such as: ConnectWise BrightGauge SmileBack ITBoost NinjaOne Qualifications (Desirable) Microsoft Cloud certifications are highly advantageous, including: AZ-104 - Azure Administrator AZ-500 - Security Engineer AZ-700 - Network Engineer MS-100 / MS-101 - Microsoft 365 Why Join? Work for a highly accredited and respected MSP Opportunities for training and certifications Exposure to enterprise-level cloud, networking, and virtualisation environments Collaborative technical team with strong career progression Central London office with a supportive, high-performing culture
03/03/2026
Full time
Are you an experienced 3rd Line Support Engineer looking to step into a fast-paced, highly accredited Managed Service Provider? This is an exceptional opportunity to join a growing UK Service Desk and work with cutting-edge technologies across Microsoft, virtualisation, and advanced networking. This is a hands-on, high-visibility position ideal for someone who thrives in a dynamic MSP environment. About the Role A leading MSP in Central London is seeking a 3rd Line IT Support Desk Engineer to join its UK-based Help Desk team. You will sit within a 30-engineer operation and report directly into the Service Desk Manager . Working alongside senior 3rd Line engineers and the Escalations Team Leader, you will take ownership of critical P1 and P2 incidents , ensuring timely and effective resolution for a wide range of clients. Great benefits Hours: 7.5 hours a day, rotating shift between 8am - 6pm (either 8am - 4.30pm or 9.30am - 6pm). Holidays: 20 days per year, plus bank holidays,vitality at work business for rewards & health benefits, breakfast on Wednesdays, quarterly team socials & events, gym membership and more Key Responsibilities You will be responsible for resolving advanced technical issues across: Microsoft & Cloud Microsoft 365 administration & troubleshooting Azure support and configuration Servers & Virtualisation Windows Server 2016 / 2019 VMware & Hyper-V Networking Escalated network troubleshooting beyond 2nd Line Supporting firewalls and switches Service Desk Operations Logging, managing, and resolving tickets via ConnectWise Escalating critical issues to the Head of Service when needed Guiding 2nd Line Engineers ("steering the wheel") and providing mentorship Working collaboratively with internal teams, external stakeholders, and 3rd parties Maintaining a positive, solutions-focused attitude across all interactions Skills & Experience Required 3-4 years' MSP experience in a 3rd Line or senior 2nd Line role Strong troubleshooting capability across Microsoft, Azure, servers, and networking Excellent communication skills - calm, clear, and client-focused Ability to manage priorities and adapt to Service Desk needs Experience with ITSM / MSP tools such as: ConnectWise BrightGauge SmileBack ITBoost NinjaOne Qualifications (Desirable) Microsoft Cloud certifications are highly advantageous, including: AZ-104 - Azure Administrator AZ-500 - Security Engineer AZ-700 - Network Engineer MS-100 / MS-101 - Microsoft 365 Why Join? Work for a highly accredited and respected MSP Opportunities for training and certifications Exposure to enterprise-level cloud, networking, and virtualisation environments Collaborative technical team with strong career progression Central London office with a supportive, high-performing culture
A great client based in Gerrads Cross is looking for 2nd line Technical Support Analyst to come and join the team at their offices based 5 days a week. The ideal candidate works for Healthcare. You must be able to drive to Gerrads Cross and you should live no more than 45mins away from their offices. The role is technical so an IT qualification/degree is required Knowledge and experience with the following - Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn You'll have at least 2 years 2nd line support experience Experience working with service desk ticketing tools (Jira) Apache or similar server experience Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems. Roles & Responsibilities They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client's implementation and ensure that the activities are performed in a timely, high-quality manner. They are a friendly and open-minded team, and we're looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users. A proactive approach to problem-solving with strong analytical skills. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Engineer.
03/10/2025
Full time
A great client based in Gerrads Cross is looking for 2nd line Technical Support Analyst to come and join the team at their offices based 5 days a week. The ideal candidate works for Healthcare. You must be able to drive to Gerrads Cross and you should live no more than 45mins away from their offices. The role is technical so an IT qualification/degree is required Knowledge and experience with the following - Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn You'll have at least 2 years 2nd line support experience Experience working with service desk ticketing tools (Jira) Apache or similar server experience Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems. Roles & Responsibilities They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client's implementation and ensure that the activities are performed in a timely, high-quality manner. They are a friendly and open-minded team, and we're looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users. A proactive approach to problem-solving with strong analytical skills. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Engineer.
A pioneering clinical intelligence client based in Gerrads Cross are looking for a Technical Support Analyst to come and join their rapidly expanding team. This is a very exciting opportunity to progress within the role too. As a Technical Support Analyst you'll have A passion for excellence and keep up to date with emerging technologies and healthcare A hands-on enthusiastic person who is quick to learn Have knowledge and experience with the following - SQL/ Windows/ Databases/ Web servers/ Remote Access Tools Experience working with service desk ticketing tools such as Jira Some coding experience is beneficial Work effectively with a high degree of autonomy Great interpersonal and communication skills and enjoy working in an agile; fast-paced environment Tact and diplomacy to maintain a good working relationship with our customers You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems. Roles & Responsibilities As A Technical Support Analyst They develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care. They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. They have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client's implementation and ensure that the activities are performed in a timely, high-quality manner. They are a friendly and open-minded team, and we're looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities As A Technical Support Analyst Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer.
13/08/2023
Full time
A pioneering clinical intelligence client based in Gerrads Cross are looking for a Technical Support Analyst to come and join their rapidly expanding team. This is a very exciting opportunity to progress within the role too. As a Technical Support Analyst you'll have A passion for excellence and keep up to date with emerging technologies and healthcare A hands-on enthusiastic person who is quick to learn Have knowledge and experience with the following - SQL/ Windows/ Databases/ Web servers/ Remote Access Tools Experience working with service desk ticketing tools such as Jira Some coding experience is beneficial Work effectively with a high degree of autonomy Great interpersonal and communication skills and enjoy working in an agile; fast-paced environment Tact and diplomacy to maintain a good working relationship with our customers You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems. Roles & Responsibilities As A Technical Support Analyst They develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care. They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. They have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client's implementation and ensure that the activities are performed in a timely, high-quality manner. They are a friendly and open-minded team, and we're looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities As A Technical Support Analyst Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer.
