First Military Recruitment

MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave - plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot.The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave - plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

AR226 - Linux DevOps Engineer Location: Shrivenham, Swindon Salary: £50,000 - £60,000 Overview: First Military Recruitment are currently seeking a Linux DevOps Engineer on behalf of one of our clients. You will be part of a small, agile and talented team responsible for developing, building and supporting of Linux and open source solutions within a secure managed services context along with diagnosing and resolving problems with existing Linux infrastructure. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Design and improve our secure Linux hosted offerings over multiple platforms. Support the development and implementation of Open Source and DevOps tooling for use internally and with our customers. Provide 3rd line technical support and fault resolution to 1st/2nd line support teams. Provide technical advice, and act as a focal point for technical personnel within their area of responsibility. Help drive adoption of automation tooling throughout the business. Understanding and knowledge of Agile/Scrum working practices. DevOps toolsets, Linux OS deployments and maintenance. A working knowledge of TCP/IP Networking. Knowledge and understanding of OS security hardening techniques. Skills and Qualifications: A minimum of 2 years' experience working within a Linux engineering environment and a working experience of DevOps. Enterprise Linux OS (Red Hat, CentOS, Oracle). CI/CD pipelines. DevOps toolsets including Terraform, Git, Packer and Vault. Configuration management - Ansible or Puppet. Database administration (MySQL, PostgreSQL, MariaDB or InfluxDB). Discipline to follow ITIL best practices and ISO9001, ISO20000, & ISO27001 certifications. Discipline to follow development and deployment best practices. Analytical & Problem solving skills. Excellent Time Management & organisational skills. A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline. Work autonomously or as part of a Team. Prepared to travel when necessary to customer site or other locations. Ability to obtain (without restrictions) Security Clearance to at least SC level. Desirable: Network technologies (LAN, WAN, Cisco switching, Juniper and Fortinet security products) and working knowledge of TCP/IP networking. Virtualisation management experience - VMware, XenServer, OpenStack or Hyper-V. Working knowledge of Kubernetes or Openshift. Red Hat Satellite. Linux PKI. Red Hat Certified Systems Administrator or equivalent experience. Red Hat Satellite. Kubernetes Certified Administrator. VMware Cloud Native Master Specialist. Location: Shrivenham, Swindon Salary: £50,000 - £60,000

AR221 - 2nd Line Infrastructure Engineer Location: Shrivenham, Swindon Salary: £30,000 - £40,000 Overview: First Military Recruitment are currently seeking a 2nd Line Infrastructure Engineer on behalf of one of our clients. You will have experience in actively managing and troubleshooting Microsoft technologies in an enterprise environment. The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Support and troubleshooting of multi-tenant SCCM platforms. Packaging, deploying and troubleshooting user applications across estates comprising both virtualised and physical machines. Maintaining and configuring Hyper-V environments and RDS farms. Development and support of highly automated build images (Win10) for end user devices, and ownership of associated processes. Upkeep of a number of shared Active Directory structures, associated Group Policy management and necessary security measures. Managing hybrid environments across a mixture of both on-prem and Azure/O365 infrastructure. Act as a technical lead within the team for Microsoft technologies, mentoring others or creating knowledge items where appropriate. Resolution of reported faults escalated by the Service Desk to 2nd Line Support within defined Service Level Agreements (SLAs). Ensuring all actions carried out on issues and incidents are recorded accurately in the Service Management toolset. The deployment of both standard and complex changes to the customers' infrastructures. Managing test and rollout of security patches, software upgrades, and new software applications. Participate in project work on new system implementations and changes arising from continuous service improvement plans. Investigating opportunities to improve effectiveness and efficiency. The development of technical procedures that can be operated and managed by the entire Support team. The ability to work outside of normal working hours to provide standby cover and out of hours services as per an on-call rota. Skills and Qualifications: Microsoft System Center Configuration Manager (SCCM) 2012/2016. Microsoft Hyper-V and Remote Desktop Services. Microsoft Cloud solutions (Azure, O365 etc.). Other ancillary Microsoft products - Group Policy, Active Directory etc. Ability to obtain Government Security Clearance (SC) with no restrictions. Full UK driving license with ability to travel to customer locations. Communication skills to customers and internal senior management. Strong analytical and problem solving skills. Ability to work well independently and as part of a team. A proven record of accuracy, attention to detail along with a high level of initiative and self-motivation. A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline. Experience in mentoring colleagues. Desirable: Experience in one or more of the following would be beneficial; Microsoft Exchange Server. Microsoft SharePoint. VMware ESX and vCenter. Microsoft SQL Server. Linux (RHEL and CentOS). AV Products (e.g. McAfee EPO and Sophos). IT service management tool (ITIL model). Open source monitoring tools (Icinga/Grafana/Nagios). Routing/switching/firewall technologies. Secure managed WLAN products (e.g. Aruba). Location: Shrivenham, Swindon Salary: £30,000 - £40,000