Vodafone
VodafoneThree - Technical Solution Architect Business Area: Local Vodafone Business Unit Posting Country: United Kingdom Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Location: London or Manchester Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. What you'll do The Technical Solution Architect is a senior customer facing role providing technical leadership, design and support to a virtual team of highly skilled professionals delivering complex and bespoke WAN and LAN and cloud-based solutions, including IoT services, as well as 4G coverage assurance measures. The role holder will provide detailed customer designs in at least one of the following towers (WAN and LAN) and technical ownership to the businesses in high profile accounts through the utilisation of specialist technical expertise. They will add value, in terms of technical skills, to the various accounts through the issuing of detailed network solutions as well as technical leadership and implementation support. The role holder will be engaged during the latter stages of the pre sales cycle to provide technical assurance on complex solution viability and then ensure detailed solution compliance throughout delivery, only exiting once the solution is accepted into operation by the customer services organisation and warranty support period expired. Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery and test of multi-million pound complex customer solutions working alongside the Programme Manager, providing assurance and governance for technical components of the solution. Own solution transition from existing to proposed state, including discovery and integration. Sign off high-level designs and requirements for Solution Integration. Produce statements of work and detailed solution designs, managing risks, assumptions, issues and dependencies. Lead technical governance, risk resolution and coordination across internal and external teams. Act as SME in customer design and integration workshops to define optimal solutions. Provide pre and post-sales consultancy and fourth line support, including customer change requests. Who you are Highly effective technical planning across customer, internal and 3rd Party technical teams Builds influential and effective relationships with technical, service and delivery teams Builds astute relationships within customer organisations Effective management of internal and external teams Business Acumen/Transformation focussed Experience of designing in one or more core areas of LAN/WAN related technologies Significant experience of fixed product market, in depth understanding of complex customer solutions including LAN / WAN / SD WAN related technologies Strong networking knowledge with an understanding of security principle Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. We also provide reasonable adjustments if required. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. Candidates may use AI to fine tune their CVs. During the interview, we want you to rely on your own knowledge and skills to show us who you really are. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace. We promote Inclusion for All.
VodafoneThree - Technical Solution Architect Business Area: Local Vodafone Business Unit Posting Country: United Kingdom Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Location: London or Manchester Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. What you'll do The Technical Solution Architect is a senior customer facing role providing technical leadership, design and support to a virtual team of highly skilled professionals delivering complex and bespoke WAN and LAN and cloud-based solutions, including IoT services, as well as 4G coverage assurance measures. The role holder will provide detailed customer designs in at least one of the following towers (WAN and LAN) and technical ownership to the businesses in high profile accounts through the utilisation of specialist technical expertise. They will add value, in terms of technical skills, to the various accounts through the issuing of detailed network solutions as well as technical leadership and implementation support. The role holder will be engaged during the latter stages of the pre sales cycle to provide technical assurance on complex solution viability and then ensure detailed solution compliance throughout delivery, only exiting once the solution is accepted into operation by the customer services organisation and warranty support period expired. Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery and test of multi-million pound complex customer solutions working alongside the Programme Manager, providing assurance and governance for technical components of the solution. Own solution transition from existing to proposed state, including discovery and integration. Sign off high-level designs and requirements for Solution Integration. Produce statements of work and detailed solution designs, managing risks, assumptions, issues and dependencies. Lead technical governance, risk resolution and coordination across internal and external teams. Act as SME in customer design and integration workshops to define optimal solutions. Provide pre and post-sales consultancy and fourth line support, including customer change requests. Who you are Highly effective technical planning across customer, internal and 3rd Party technical teams Builds influential and effective relationships with technical, service and delivery teams Builds astute relationships within customer organisations Effective management of internal and external teams Business Acumen/Transformation focussed Experience of designing in one or more core areas of LAN/WAN related technologies Significant experience of fixed product market, in depth understanding of complex customer solutions including LAN / WAN / SD WAN related technologies Strong networking knowledge with an understanding of security principle Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. We also provide reasonable adjustments if required. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. Candidates may use AI to fine tune their CVs. During the interview, we want you to rely on your own knowledge and skills to show us who you really are. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace. We promote Inclusion for All.
Vodafone
Manchester, Lancashire
VodafoneThree - Technical Solution Architect Business Area: Local Vodafone Business Unit Posting Country: United Kingdom Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Location: London or Manchester Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. What you'll do The Technical Solution Architect is a senior customer facing role providing technical leadership, design and support to a virtual team of highly skilled professionals delivering complex and bespoke WAN and LAN and cloud-based solutions, including IoT services, as well as 4G coverage assurance measures. The role holder will provide detailed customer designs in at least one of the following towers (WAN and LAN) and technical ownership to the businesses in high profile accounts through the utilisation of specialist technical expertise. They will add value, in terms of technical skills, to the various accounts through the issuing of detailed network solutions as well as technical leadership and implementation support. The role holder will be engaged during the latter stages of the pre sales cycle to provide technical assurance on complex solution viability and then ensure detailed solution compliance throughout delivery, only exiting once the solution is accepted into operation by the customer services organisation and warranty support period expired. Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery and test of multi-million pound complex customer solutions working alongside the Programme Manager, providing assurance and governance for technical components of the solution. Own solution transition from existing to proposed state, including discovery and integration. Sign off high-level designs and requirements for Solution Integration. Produce statements of work and detailed solution designs, managing risks, assumptions, issues and dependencies. Lead technical governance, risk resolution and coordination across internal and external teams. Act as SME in customer design and integration workshops to define optimal solutions. Provide pre and post-sales consultancy and fourth line support, including customer change requests. Who you are Highly effective technical planning across customer, internal and 3rd Party technical teams Builds influential and effective relationships with technical, service and delivery teams Builds astute relationships within customer organisations Effective management of internal and external teams Business Acumen/Transformation focussed Experience of designing in one or more core areas of LAN/WAN related technologies Significant experience of fixed product market, in depth understanding of complex customer solutions including LAN / WAN / SD WAN related technologies Strong networking knowledge with an understanding of security principle Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. We also provide reasonable adjustments if required. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. Candidates may use AI to fine tune their CVs. During the interview, we want you to rely on your own knowledge and skills to show us who you really are. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace. We promote Inclusion for All.
VodafoneThree - Technical Solution Architect Business Area: Local Vodafone Business Unit Posting Country: United Kingdom Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Location: London or Manchester Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. What you'll do The Technical Solution Architect is a senior customer facing role providing technical leadership, design and support to a virtual team of highly skilled professionals delivering complex and bespoke WAN and LAN and cloud-based solutions, including IoT services, as well as 4G coverage assurance measures. The role holder will provide detailed customer designs in at least one of the following towers (WAN and LAN) and technical ownership to the businesses in high profile accounts through the utilisation of specialist technical expertise. They will add value, in terms of technical skills, to the various accounts through the issuing of detailed network solutions as well as technical leadership and implementation support. The role holder will be engaged during the latter stages of the pre sales cycle to provide technical assurance on complex solution viability and then ensure detailed solution compliance throughout delivery, only exiting once the solution is accepted into operation by the customer services organisation and warranty support period expired. Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery and test of multi-million pound complex customer solutions working alongside the Programme Manager, providing assurance and governance for technical components of the solution. Own solution transition from existing to proposed state, including discovery and integration. Sign off high-level designs and requirements for Solution Integration. Produce statements of work and detailed solution designs, managing risks, assumptions, issues and dependencies. Lead technical governance, risk resolution and coordination across internal and external teams. Act as SME in customer design and integration workshops to define optimal solutions. Provide pre and post-sales consultancy and fourth line support, including customer change requests. Who you are Highly effective technical planning across customer, internal and 3rd Party technical teams Builds influential and effective relationships with technical, service and delivery teams Builds astute relationships within customer organisations Effective management of internal and external teams Business Acumen/Transformation focussed Experience of designing in one or more core areas of LAN/WAN related technologies Significant experience of fixed product market, in depth understanding of complex customer solutions including LAN / WAN / SD WAN related technologies Strong networking knowledge with an understanding of security principle Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. We also provide reasonable adjustments if required. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. Candidates may use AI to fine tune their CVs. During the interview, we want you to rely on your own knowledge and skills to show us who you really are. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace. We promote Inclusion for All.
Vodafone
Select how often (in days) to receive an alert: Business Area: VT IT Ops,Infrastr.&Techn.VOIS Posting Country: United Kingdom Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. About this role Location: Newbury We are seeking an experienced IT Excellence & Technical Lead to act as a cross functional technical integrator and value-driven enabler across multiple IT Service Management (ITSM) domains. This role focuses on driving operational excellence, improving service performance, and translating customer pain points into structural remediation and value-based outcomes. You will work closely with senior stakeholders, customers, and global ITSM practices to deliver integrated solutions, champion automation and digitalisation, and provide actionable insights that improve customer and employee experience. The role sits within Digital & IT Service Management and plays a key part in shaping how ITSM capabilities are delivered, evolved, and measured across the organisation. What you'll do Drive cross-practice collaboration across ITSM domains including Major Incident Management, Problem Management, Service Desk, Service Readiness, SSI, Service Compliance and Configuration Management. Act as a technical and integration lead, ensuring end-to-end alignment between ITSM practices, operational standards, and strategic objectives. Proactively analyse customer data, service performance, and trends to identify recurring issues, micro problem management themes, and structural remediation opportunities. Coordinate the end-to-end delivery of solutions that address customer pain points, ensuring seamless integration with existing service offerings. Champion automation, digitalisation, and AI-driven ITSM initiatives to improve efficiency, resilience, and customer experience. Co-define, track, and report meaningful KPIs and OKRs, providing clear insight into service performance, impact, and continuous improvement outcomes. Support data unification and standardisation, enabling actionable insights and consistent reporting for leadership decision-making. Engage and influence stakeholders at all levels, building trust, securing sponsorship, and clearly communicating outcomes and value delivered. Act as a business owner for strategic service management initiatives, managing risks, dependencies, and alignment with the ITSM roadmap. Who you are An experienced IT Service Management professional with 5+ years' experience in large-scale, complex IT environments. Proven ability to work across multiple ITSM practices and act as a connector between teams, functions, and stakeholders. Strong understanding of ITIL frameworks and lifecycle management, with a focus on outcomes rather than process for process' sake. Highly analytical, with the ability to translate data, trends, and patterns into actionable insights and remediation plans. Comfortable influencing without authority, engaging senior stakeholders, and operating across diverse, global teams. Experienced in project delivery and cross-functional coordination, ideally using Agile, Kanban, or SAFe methodologies. Curious, proactive, and customer-focused, with a strong bias toward continuous improvement and innovation. Excellent written and verbal communicator, able to support senior reporting, strategic communications, and bid inputs. Demonstrated commercial acumen, with experience understanding service cost drivers, value realisation, and the commercial impact of operational and service management decisions. Must-have experience & qualifications Strong background in IT Operations / Service Delivery across multiple ITSM domains. Experience with ITSM tools such as ServiceNow or BMC Helix. Demonstrated experience in structural remediation, problem trend analysis, and service performance improvement. Familiarity with automation, AI-driven ITSM solutions, and digitalisation initiatives. Commercial experience is desirable. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to shape and influence ITSM strategy and delivery across a global organisation. Exposure to cutting-edge automation and AI-enabled ITSM capabilities. A role with high visibility, working closely with senior leadership and strategic stakeholders. The chance to drive measurable improvements in service performance, customer experience, and operational efficiency. A collaborative, cross-functional environment focused on learning, innovation, and continuous improvement. What skills you will learn Advanced cross-practice ITSM integration and technical leadership. Data-driven decision-making through KPI, OKR, and performance insight design. Senior stakeholder engagement, influencing, and strategic communication. Expertise in automation, AI adoption, and digital transformation within ITSM. Governance, risk management, and continuous improvement at enterprise scale. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. Follow us on social media and Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
Select how often (in days) to receive an alert: Business Area: VT IT Ops,Infrastr.&Techn.VOIS Posting Country: United Kingdom Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. About this role Location: Newbury We are seeking an experienced IT Excellence & Technical Lead to act as a cross functional technical integrator and value-driven enabler across multiple IT Service Management (ITSM) domains. This role focuses on driving operational excellence, improving service performance, and translating customer pain points into structural remediation and value-based outcomes. You will work closely with senior stakeholders, customers, and global ITSM practices to deliver integrated solutions, champion automation and digitalisation, and provide actionable insights that improve customer and employee experience. The role sits within Digital & IT Service Management and plays a key part in shaping how ITSM capabilities are delivered, evolved, and measured across the organisation. What you'll do Drive cross-practice collaboration across ITSM domains including Major Incident Management, Problem Management, Service Desk, Service Readiness, SSI, Service Compliance and Configuration Management. Act as a technical and integration lead, ensuring end-to-end alignment between ITSM practices, operational standards, and strategic objectives. Proactively analyse customer data, service performance, and trends to identify recurring issues, micro problem management themes, and structural remediation opportunities. Coordinate the end-to-end delivery of solutions that address customer pain points, ensuring seamless integration with existing service offerings. Champion automation, digitalisation, and AI-driven ITSM initiatives to improve efficiency, resilience, and customer experience. Co-define, track, and report meaningful KPIs and OKRs, providing clear insight into service performance, impact, and continuous improvement outcomes. Support data unification and standardisation, enabling actionable insights and consistent reporting for leadership decision-making. Engage and influence stakeholders at all levels, building trust, securing sponsorship, and clearly communicating outcomes and value delivered. Act as a business owner for strategic service management initiatives, managing risks, dependencies, and alignment with the ITSM roadmap. Who you are An experienced IT Service Management professional with 5+ years' experience in large-scale, complex IT environments. Proven ability to work across multiple ITSM practices and act as a connector between teams, functions, and stakeholders. Strong understanding of ITIL frameworks and lifecycle management, with a focus on outcomes rather than process for process' sake. Highly analytical, with the ability to translate data, trends, and patterns into actionable insights and remediation plans. Comfortable influencing without authority, engaging senior stakeholders, and operating across diverse, global teams. Experienced in project delivery and cross-functional coordination, ideally using Agile, Kanban, or SAFe methodologies. Curious, proactive, and customer-focused, with a strong bias toward continuous improvement and innovation. Excellent written and verbal communicator, able to support senior reporting, strategic communications, and bid inputs. Demonstrated commercial acumen, with experience understanding service cost drivers, value realisation, and the commercial impact of operational and service management decisions. Must-have experience & qualifications Strong background in IT Operations / Service Delivery across multiple ITSM domains. Experience with ITSM tools such as ServiceNow or BMC Helix. Demonstrated experience in structural remediation, problem trend analysis, and service performance improvement. Familiarity with automation, AI-driven ITSM solutions, and digitalisation initiatives. Commercial experience is desirable. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to shape and influence ITSM strategy and delivery across a global organisation. Exposure to cutting-edge automation and AI-enabled ITSM capabilities. A role with high visibility, working closely with senior leadership and strategic stakeholders. The chance to drive measurable improvements in service performance, customer experience, and operational efficiency. A collaborative, cross-functional environment focused on learning, innovation, and continuous improvement. What skills you will learn Advanced cross-practice ITSM integration and technical leadership. Data-driven decision-making through KPI, OKR, and performance insight design. Senior stakeholder engagement, influencing, and strategic communication. Expertise in automation, AI adoption, and digital transformation within ITSM. Governance, risk management, and continuous improvement at enterprise scale. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. Follow us on social media and Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
