Big Red Recruitment

A leading recruitment agency is seeking a 1st Line Support professional to join their dynamic IT team in Hinckley, UK. In this role, you will troubleshoot and resolve a wide range of issues while gaining exposure to diverse technologies such as Azure, CISCO networking, and M365. The position offers opportunities for growth and continuous training in a supportive environment. Ideal candidates should have experience in IT Helpdesk roles and strong communication skills. This role includes onsite work with some weekend shifts.

Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!

Looking for a Node.js TypeScript development role where you'll own a business critical integration platform, work with modern AWS technologies? We're looking for a mid level developer to join a well established retail organisation undergoing an exciting period of technology transformation. As part of a newly evolving Group IT function, you'll become the key developer for a cloud based integration platform connecting key business systems. This is a backend focused development role where you'll take ownership of an existing integration layer, continuing its development while maintaining and enhancing the services already in production. Key responsibilities Develop and enhance cloud native integration services using TypeScript and Node.js Build and maintain AWS serverless applications using services such as Lambda, EventBridge, API Gateway and DynamoDB Develop new integration capabilities between business critical systems, including Shopify Investigate and resolve issues across APIs and integration services Contribute to infrastructure improvements using Terraform Work with AI assisted development tools such as GitHub Copilot, ChatGPT or Codex to accelerate delivery while maintaining high engineering standards Collaborate with a growing engineering team as the organisation continues investing in its cloud platform Preferred experience TypeScript and Node.js Building APIs and backend services AWS serverless technologies (Lambda, API Gateway, EventBridge, DynamoDB, S3) Git and modern software development practices Testing and debugging distributed applications AI assisted software development tools You will be confident delivering production code independently while working alongside experienced senior engineers who will provide technical direction and support your continued development. This is a hybrid role with travel to 2 office locations - 1 day per week in Leamington Spa and 1 day per week in Deborough, with 3 days working from home. Please note: The successful candidate must have permanent residency in the UK (British Citizenship, Settled Status, ILR). Applications from abroad will not be considered at this time. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Big Red Recruitment is seeking a mid-level Node.js/TypeScript developer to own a cloud-based integration platform within a retail tech transformation. You will build and maintain backend services and cloud-native integrations, including Shopify, using AWS serverless technologies. You'll work in a hybrid setup with 1 day per week in Leamington Spa and 1 day per week in Deborough, plus 3 days from home, collaborating with senior engineers and leveraging AI-assisted tooling to accelerate delivery.

Big Red Recruitment is seeking a Business Analyst for a 12-month fixed-term contract focused on cost transformation across IT in the UK. The role involves shaping initiatives, conducting cost analysis, and engaging stakeholders effectively. A proven track record in transformation programs, strong problem-solving skills, and experience in building investment-grade business cases are essential. The position offers a hybrid working model in Stratford-upon-Avon with competitive remuneration of up to £80,000.

Business Analyst - Cost Transformation Salary: Up to £80,000 Duration: 12 Month - Fixed-Term Contract Location: Warwickshire (Hybrid - 2-3 days on-site) Overview We are seeking a highly capable Business Analyst to play a key role in a large-scale cost transformation programme across IT and the wider UK organisation. This role will focus on identifying, shaping, and accelerating cost optimisation and efficiency initiatives, working across a portfolio of 10-12 high-impact transformation workstreams. You will take initiatives from early-stage ideation through to business case approval and mobilisation, ensuring clear financial justification and measurable outcomes. Key Responsibilities Shape early-stage initiatives Define scope, problem statements, and success criteria Challenge assumptions and refine cost saving opportunities Cost modelling & analysis Conduct cost baselining and identify optimisation opportunities Build robust financial models (savings, ROI, payback, etc.) Options evaluation Assess multiple delivery options (process, technology, sourcing, operating model) Provide data driven recommendations Business case development Create structured, investment grade business cases Support governance processes including RFI / RFP activities Clearly articulate benefits, costs, risks, and dependencies Stakeholder engagement Work closely with IT, Finance, Procurement, and business leaders Facilitate workshops and drive alignment across teams From concept to delivery Translate ideas into actionable roadmaps and delivery plans Support mobilisation into execution Drive pace and momentum Remove blockers and accelerate progress across initiatives Operate effectively in fast paced, ambiguous environments Required Experience & Skills Proven experience as a Business Analyst within transformation or change programmes Strong experience in cost transformation / cost optimisation initiatives Track record delivering cost reduction, efficiency, or savings programmes Experience building business cases with strong financial justification Exposure to RFI / RFP processes, ideally within procurement or sourcing contexts Strong analytical and problem solving capability Comfortable working in early stage, unstructured environments Excellent stakeholder engagement and communication skills Proactive, delivery focused mindset Desirable Experience within large or complex UK organisations Exposure to IT cost transformation (infrastructure, applications, vendors, sourcing) Consulting or advisory background

Are you an experienced B2B SaaS sales professional looking to join a growing software business where you'll genuinely influence the future of the sales function? This is an exciting opportunity in a high-growth technology company that has ambitious plans to significantly increase recurring revenue over the next few years. With a strong product, impressive customer retention and exciting AI capabilities launching soon, you'll be joining at the perfect time. You'll report into an experienced Chief Revenue Officer who is investing heavily in building a best-in-class sales organisation, providing coaching, sales methodology training and the opportunity to develop your career as the business scales. The Role You'll be responsible for managing the full sales cycle, selling a subscription-based SaaS platform alongside add-ons like professional and managed services. You will engage senior decision makers including CEOs, Finance Directors, IT Directors and Operational leaders to understand their challenges and demonstrate how the platform can deliver value. This is a genuine consultative sales role where success comes from building relationships and managing complex buying journeys. You'll be part of a small Sales team so there is a steady flow of qualified inbound opportunities from marketing, whilst also generating your own pipeline through proactive business development. What You'll Be Doing Managing the complete sales process from qualification through to close Selling SaaS subscriptions Engaging multiple stakeholders across customer organisations Working alongside pre-sales consultants on more technical opportunities Building and maintaining a healthy sales pipeline Developing existing customer relationships through upselling and cross-selling Achieving quarterly revenue targets About you: You understand the numbers behind successful sales and can confidently talk about your pipeline and numbers. Proven success selling B2B SaaS solutions Experience managing sales cycles of 3+ months A track record of closing high value deals Experience selling to multiple senior stakeholders Strong discovery and consultative selling skills Excellent commercial awareness and deal control Experience selling CRM, business software, enterprise applications or other subscription-based technology would be highly beneficial. Why Join? You'll join a growing business where you'll have real influence, direct access to senior leadership and the opportunity to help shape the future of the commercial team. Salary up to £70,000 (DOE) base salary + commission structure Qualified inbound leads Hybrid working (Reading office), 3x days office-based Permanent opportunity We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!

Looking for a Node.js TypeScript development role where you'll own a business-critical integration platform, work with modern AWS technologies? We're looking for a mid level developer to join a well-established retail organisation undergoing an exciting period of technology transformation. As part of a newly evolving Group IT function, you'll become the key developer for a cloud-based integration platform connecting key business systems. This is a backend-focused development role where you'll take ownership of an existing integration layer, continuing its development while maintaining and enhancing the services already in production. Working closely with architects and senior engineers, you'll: Develop and enhance cloud-native integration services using TypeScript and Node.js Build and maintain AWS serverless applications using services such as Lambda, EventBridge, API Gateway and DynamoDB Develop new integration capabilities between business-critical systems, including Shopify Investigate and resolve issues across APIs and integration services Contribute to infrastructure improvements using Terraform Work with AI-assisted development tools such as GitHub Copilot, ChatGPT or Codex to accelerate delivery while maintaining high engineering standards Collaborate with a growing engineering team as the organisation continues investing in its cloud platform We're particularly interested in people with experience of: TypeScript and Node.js Building APIs and backend services AWS serverless technologies (Lambda, API Gateway, EventBridge, DynamoDB, S3) Git and modern software development practices Testing and debugging distributed applications AI-assisted software development tools You'll be confident delivering production code independently while working alongside experienced senior engineers who will provide technical direction and support your continued development. This a hybrid role with travel to 2 office locations - 1 day per week in Leamington Spa and 1 day per week in Deborough , with 3 days working from home. If this sounds like your next opportunity and you feel you are a strong fit, apply now as we have interview slots available! Please Note: The successful candidate must have permanent residency in the UK (British Citizenship, Settled Status, ILR). Applications from abroad will not be considered at this time. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.