Home Office

Home Office Lead User Researcher - Grade 6 £68,699 to £75,566 London We're looking for a passionate user researcher with proven leadership experience who is looking to take the next step in an exciting and dynamic part of the Home Office. The Home Office has one of the most challenging and important jobs in Government: to keep UK safe and secure. Our Police and Public Protection Technology Portfolio (PPPT) is a broad and complex portfolio of national systems and core technology platforms that are enabling modern law enforcement and establishing a more joined-up working across the 43 police forces of England and Wales. The Home Office has an excellent reputation for user-centred research and design, driven by a 200-strong community of committed professionals. This role is based in the Centre for Digital Design, which is particularly renowned for its user centred design values and leading the shaping and implementation of Product Centricity. The role As an expert practitioner in user research, you'll take on a key leadership role in our organisational transformation, working across five Technology law enforcement delivery programmes to embed best practice and product centricity. In particular, you will take responsibility for establishing and growing a user research community across PPPT, learning from and sharing best practice across wider government. Working with both the Head of the Centre for Digital Design and the Head of User Research, you will help to define the strategic direction of user research. This role needs someone who has an ambition to grow and develop a wide range of user researchers across a new and challenging areas of the organisation. You will be researching with and alongside our policing partners and wider enforcement community where you will drive world class national law enforcement products and services to protect and safeguard the public. Establishing partnerships with policing and other stakeholders, including external agencies, is a key priority. Being part of this team you will receive benefits and a package as part of this role which includes flexible working, a generous pension, training and being part of a strong and well established user centred design community of like-minded professionals working across the organisation. Here you will find a supportive and encouraging group to share ideas or discuss challenges you are facing in your day to day. About you Passionate about user-centred design and with a wealth of experiences to align with the complex needs of law enforcement, you'll be ready to take an empathic, considered and iterative approach to delivery. Deep insights into organisational strategy and transformation are desired. With strong communication skills, you'll be an inspirational champion of user-centric culture. You'll ideally have a degree in HCI, cognitive psychology, anthropology, sociology or computer science. The ability to work across multiple projects and adapt to changing priorities is essential. To discover more and apply, please visit the Civil Service Jobs website.

Home Office Senior Voice and Video Infrastructure Engineer £41,950 to £46,144 Croydon Trusted for your Unified Comms expertise, you will help us keep the nation safe. The Home Office plays a fundamental role in maintaining the UK's security and economic prosperity. We are driven to keep citizens safe and the country secure by leading on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. Help us shape the future and deliver exceptional public services that work for everyone. As a Senior Voice and Video Infrastructure Engineer you will enjoy a fast-paced role at the heart of the Home Office. We will look to you to ensure that the Home Office's voice and video infrastructure and services are built, coordinated, integrated, delivered, supported and maintained. Providing technical expertise to a user base of more than 30,000 people, you will enjoy a wide range of important responsibilities. Whether recommending solutions, creating knowledge articles of offering fixes to faults and issues, you will put the needs of users at the heart of all you do. As part of a team of Infrastructure Engineers, you will work closely with technical architects to translate architectural designs into operations, and with third party infrastructure service providers. You will also provide feedback to inform activities ranging from budgeting to technology roadmaps. To be equal to the challenge you will need a demonstrable passion for infrastructure engineering. Proven experience of Unified Comms is essential, preferably with an understanding of Microsoft Teams, Skype for Business and other VOIP platforms. We expect you to have experience of managing and delivering complex technologies within time, cost and quality targets. Skills in Agile development and continuous integration are also vital. You maintain focus on the whole lifecycle of service delivery - from design and development, through delivery to operation. You also demonstrate a flair for identifying root causes and enabling problems to be resolved. This post is eligible for a DDaT RRA. Successful candidates with exceptional skills and experience may apply for a Recruitment & Retention Allowance up to a maximum of £8,300. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time. In addition to the rewarding nature of the role itself, you can also look forward to excellent benefits including a Civil Service pension. Our flexible working policy ensures a healthy work-life balance, and the learning and development opportunities we offer will help you flourish. We value diversity and provide an open, inclusive and supportive environment to help you do your best work. To discover more and apply, please click the apply button to visit our website.