IQ Public Sector
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading internal education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading internal education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
IQ Public Sector
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading international education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading international education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
IQ Public Sector
Solution Architect Role - £75,000 per annum, 12 Month FTC. This opportunity to provide advice and support, in relation to digital solutions architecture, solution options and selection, agile technology roadmaps, and solution and development overlaps and integrations, is being offered on a 12 month Fixed-term Contract to a central-London public sector company. The role is a Full time contract, reporting to the Head of Solutions and MX Programme Manager and is ideal for a candidate with current Solution Architect experience or with Senior Developer experience. The Solution Architect's role is to provide targeted solutions architecture across all projects, but predominantly those within a Member Experience MX Programme. The role is also expected to roadmap the appropriate technologies and suppliers to ensure stakeholders are aware of the options and decisions they will face. It is essential that strategic advice on technology options is given, based on functional, non-functional, and wider business requirements and considerations, factoring in best-practices, solution and product roadmaps, and sustainability. Through engaging in this Solution Framework, the Solution Architect operates across projects and programmes to ensure the right choices for the business and technical architecture are made in relation to integrated, overlapping and dependent technologies and functionality. Within the team, the Solutions Architect work with the Technical Design Authority (TDA), providing peer reviews and assurances around technology choices, fitness for purpose and the sustainability of solutions. Through working with the IT Security Manager, Head of Risk and Assurance, IT Transition and Release Manager, other architects (including business, data, and infrastructure architects), product owners and delivery colleagues, the Solutions Architect ensures optimal solutions are delivered and transitioned into the business. Essential candidate skills include: Experience in providing solution architecture advice, prototyping and support in digital environments, common digital technologies such as CMS, DXP, CRM, BI, eMarketing, CDN, cloud hosting, Learning Management Solutions, ETL, etc. Excellent understanding of Web technologies including RESTful APIs (Web APIs, REST, JSON, XML, SOAP), mobile and eCommerce technologies. Software Development Lifecycle experience, and experience on Agile projects. Excellent stakeholder management skills, with the ability to explain complex technical concepts effectively to both technical and non-technical audiences at all levels in the organisation. Experience with API design and testing tools such as SwaggerHub and Postman. Experience in multidisciplinary architectures including business, data & information, technical infrastructure, cloud, software development. Experience in programmatic planning and risk/dependency management, specifically across significant agile portfolios of digital delivery. Experience in working with Technical Design Authorities in advising across a spectrum of solution issues, including working with delivery management, InfoSec, Information Management and Assurance and Risk colleagues. Experience and understanding of the business change challenges of technology and an ability to take wider business considerations into account when giving advice. Experience of working within TOGAF. Practical and proven knowledge of solution and data integration and understanding the challenges, typical architectures and use cases around digital integration. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Solution Architect Role - £75,000 per annum, 12 Month FTC. This opportunity to provide advice and support, in relation to digital solutions architecture, solution options and selection, agile technology roadmaps, and solution and development overlaps and integrations, is being offered on a 12 month Fixed-term Contract to a central-London public sector company. The role is a Full time contract, reporting to the Head of Solutions and MX Programme Manager and is ideal for a candidate with current Solution Architect experience or with Senior Developer experience. The Solution Architect's role is to provide targeted solutions architecture across all projects, but predominantly those within a Member Experience MX Programme. The role is also expected to roadmap the appropriate technologies and suppliers to ensure stakeholders are aware of the options and decisions they will face. It is essential that strategic advice on technology options is given, based on functional, non-functional, and wider business requirements and considerations, factoring in best-practices, solution and product roadmaps, and sustainability. Through engaging in this Solution Framework, the Solution Architect operates across projects and programmes to ensure the right choices for the business and technical architecture are made in relation to integrated, overlapping and dependent technologies and functionality. Within the team, the Solutions Architect work with the Technical Design Authority (TDA), providing peer reviews and assurances around technology choices, fitness for purpose and the sustainability of solutions. Through working with the IT Security Manager, Head of Risk and Assurance, IT Transition and Release Manager, other architects (including business, data, and infrastructure architects), product owners and delivery colleagues, the Solutions Architect ensures optimal solutions are delivered and transitioned into the business. Essential candidate skills include: Experience in providing solution architecture advice, prototyping and support in digital environments, common digital technologies such as CMS, DXP, CRM, BI, eMarketing, CDN, cloud hosting, Learning Management Solutions, ETL, etc. Excellent understanding of Web technologies including RESTful APIs (Web APIs, REST, JSON, XML, SOAP), mobile and eCommerce technologies. Software Development Lifecycle experience, and experience on Agile projects. Excellent stakeholder management skills, with the ability to explain complex technical concepts effectively to both technical and non-technical audiences at all levels in the organisation. Experience with API design and testing tools such as SwaggerHub and Postman. Experience in multidisciplinary architectures including business, data & information, technical infrastructure, cloud, software development. Experience in programmatic planning and risk/dependency management, specifically across significant agile portfolios of digital delivery. Experience in working with Technical Design Authorities in advising across a spectrum of solution issues, including working with delivery management, InfoSec, Information Management and Assurance and Risk colleagues. Experience and understanding of the business change challenges of technology and an ability to take wider business considerations into account when giving advice. Experience of working within TOGAF. Practical and proven knowledge of solution and data integration and understanding the challenges, typical architectures and use cases around digital integration. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
