Baltic Recruitment Services Ltd

Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.

Baltic Recruitment are delighted to be continuing our partnering with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a Quality Systems Engineer. Overall Purpose: The Systems Quality Engineer plays a pivotal role in fostering excellence by overseeing the development, implementation, and continual enhancement of quality management systems and standards throughout the organization. This role involves ensuring adherence to company procedures and spearheading initiatives to drive continuous improvement championing a culture of quality across all facets of the business. By working in cross functionally with a dedicated team, the Quality Engineer serves as a driving force in upholding quality benchmarks. Key Duties: Collaborate closely with the Quality team and company stakeholders to establish, monitor, and implement the Quality Management Systems (QMS) and contractual/legal governance such as PED 2014/68/EU. Devise, refine, and enhance the Integrated Management System to serve as a foundational framework that promote quality and operational standards. Evaluate potential quality risks and opportunities, and escalate them when deemed appropriate, facilitating timely intervention and resolution. Act as the company representative for notified body and customer audit visits. Manage and deliver both the internal and supplier audit schedule, leading on any non-conformances, ensuring that corrective and preventative actions are effectively executed, and outcomes are effectively communicated. Safeguard the integrity of quality systems implementing and scrutinizing compliance with ISO 9001, PED, ASME and ATEX. Play a pivotal role in overseeing the supply chain by conducting audits and reviewing operational practices and systems to ensure compliance with our QMS Standards. Act as a focal point for the training and professional development of all staff members, guaranteeing their comprehensive grasp of quality standards and their direct relevance to overarching business objectives. Ensure that material conforms to statuary regulations for use within rupture disc manufacturing. Lead cross-functional continuous improvement projects, employing proven and innovative methodologies. Key Requirements: Bachelor's Degree (or equivalent qualification/experience) in relevant technical field. Trained auditor. Proven expertise in precision engineering and manufacturing environments. Demonstrated experience in establishing and maintaining robust quality systems across manufacturing and engineering businesses. Proficiency in change management complemented by strong analytical skills. Accomplished at nurturing and maintaining client and stakeholder relationships. Exceptional multitasking skills coupled with the ability to efficiently prioritize workflow. Proficient and clear communication skills, both verbal and written. Proficiency in utilizing Microsoft Office tools such as Excel, Word, PowerPoint, and Outlook. Familiarity with business systems such as ERP (e.g. Microsoft Dynamics). Accomplished presentation skills. Understanding of standards like PED, ASME, and ATEX (equivalent technical standards considered as training will be given). Proficiency in root cause analysis techniques including FMEA (Failure Modes and Effects Analysis). Familiarity with requirements including APQP (Advanced Product Quality Planning), PPAP (Production Part Approval Process). Proficiency in lean manufacturing tools, enabling streamlined operational processes. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.