Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between 35,000 and 50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary: 35,000 - 50,000 Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver comprehensive Service Management Reports and lead ongoing improvement plans. Act as the escalation point for internal and external customer service concerns. Partner with Account Management to align on strategic goals and drive new opportunities. Review customer P&Ls to ensure contract profitability and efficiency in service delivery. Monitor and report on KPIs, SLAs, and service performance to meet customer expectations. Provide detailed business reporting and forecasting to internal and external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services, or Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now. Red Recruitment (Agency).
06/03/2026
Full time
Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between 35,000 and 50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary: 35,000 - 50,000 Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver comprehensive Service Management Reports and lead ongoing improvement plans. Act as the escalation point for internal and external customer service concerns. Partner with Account Management to align on strategic goals and drive new opportunities. Review customer P&Ls to ensure contract profitability and efficiency in service delivery. Monitor and report on KPIs, SLAs, and service performance to meet customer expectations. Provide detailed business reporting and forecasting to internal and external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services, or Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now. Red Recruitment (Agency).
Customer Operator Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close knit team and is both a day and night shifts role. To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: 26,667 per annum Hours: 4 on 4 off, Day and Night Shifts (Day Shifts 7am - 7pm, Night Shifts 7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located near The Imperial Retail Park Matching pension contributions 4 life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team Ensuring all data received is processed in accordance with the requirements of the industry standard and completing any other administrative tasks Controlling the suspension and close down of all incidents Reviewing CCTV from clients Handling high volume inbound and outbound calls, some of these may be difficult Ensuring all email correspondence is dealt with in a professional and timely manner Key Skills and Experience of a Customer Operator: You must have a full UK driving licence Be willing to work both day and night shifts You should be tech-savvy and enjoy using various systems at one time Having a professional manner as you will be talking to various individuals, within and outside of the business Be comfortable with inputting data accurately Ability to manage internal and external relationships Self-motivated, hard-working and dedicated are all required skills Previous customer service experience is required You should also be able to work in a fast paced environment and be able to work well under pressure If you are interested in this position as a customer operator and have the relevant experience required, please apply now! Red Recruitment (Agency)
02/03/2026
Full time
Customer Operator Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close knit team and is both a day and night shifts role. To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: 26,667 per annum Hours: 4 on 4 off, Day and Night Shifts (Day Shifts 7am - 7pm, Night Shifts 7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located near The Imperial Retail Park Matching pension contributions 4 life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team Ensuring all data received is processed in accordance with the requirements of the industry standard and completing any other administrative tasks Controlling the suspension and close down of all incidents Reviewing CCTV from clients Handling high volume inbound and outbound calls, some of these may be difficult Ensuring all email correspondence is dealt with in a professional and timely manner Key Skills and Experience of a Customer Operator: You must have a full UK driving licence Be willing to work both day and night shifts You should be tech-savvy and enjoy using various systems at one time Having a professional manner as you will be talking to various individuals, within and outside of the business Be comfortable with inputting data accurately Ability to manage internal and external relationships Self-motivated, hard-working and dedicated are all required skills Previous customer service experience is required You should also be able to work in a fast paced environment and be able to work well under pressure If you are interested in this position as a customer operator and have the relevant experience required, please apply now! Red Recruitment (Agency)
