Kinetic Office Recruitment

Service Desk Associate / 1st Line Support Mansfield, hybrid 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday Friday, plus 1 in 3 on-call weekends Overview - Service Desk Associate / 1st Line Support The Service Desk Associate role provides 1st technical support to external customers, helping resolve day to day IT issues & service requests. This role is key in delivering a positive support experience & ensuring problems are accurately logged, triaged, resolved or escalated. The role includes working with end users, customer based IT teams and assisting with various systems and technologies. Key Duties and Responsibilities - Service Desk Associate / 1st Line Support Respond to incoming support requests (phone, email, and ticketing systems.) Log, categorise, and prioritise tickets following agreed SLAs. Provide first-line technical support for everyday IT issues, including password resets, software errors, printing problems, and basic hardware troubleshooting. Assist in resolving issues with email, internet connectivity, remote access, and desktop configuration. Work closely with senior engineers to escalate complex incidents Communicate regularly with users and customer-based IT teams Support user onboarding tasks Maintain accurate ticket records and internal documentation Identify patterns in recurring issues and escalate tfor further investigation. Contribute to a culture of excellent customer service and teamwork within the service desk. Person Spec - Service Desk Associate / 1st Line Support Confident and clear in deliering support over the phone Strong communication and interpersonal skills clear, friendly, and professional with both technical and non-technical users. Customer-focused with a positive, can-do attitude. Eager to learn and take feedback to improve technical and service delivery skills. Organised and dependable able to manage tasks and follow through on commitments. A collaborative team player who supports colleagues and contributes to shared goals Knowledge and Experience - Service Desk Associate / 1st Line Support Previous experience in a customer service or IT support role is preferred (can include internships, helpdesk placements, or apprenticeships). Demonstrates a logical and analytical approach to diagnosing technical issues Familiarity with Windows OS, Microsoft 365 applications (Outlook, Teams, Word, etc.), and general IT troubleshooting. Understanding basic networking concepts (e.g., IP addresses, Wi-Fi issues, VPNs) is beneficial. Experience working with ticketing or helpdesk systems is a plus. Ability to follow processes, prioritise tasks, and maintain accurate records. A genuine interest in IT and a desire to learn and grow within a technical support environment Reward & Benefits: Commitment and dedication to your ongoing personal and professional development. They will help you to grow to your potential so you can be at your best in your current role and to support your future career aspirations. A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and customers. End of year bonus subject to business performance. Please note we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.

Service Desk Associate Mansfield, hybrid 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday Friday, plus 1 in 3 on-call weekends Overview: The Service Desk Associate role provides 1st technical support to external customers, helping resolve day to day IT issues & service requests. This role is key in delivering a positive support experience & ensuring problems are accurately logged, triaged, resolved or escalated. The role includes working with end users, customer based IT teams and assisting with various systems and technologies. Key Duties and Responsibilities: Respond to incoming support requests (phone, email, and ticketing systems.) Log, categorise, and prioritise tickets following agreed SLAs. Provide first-line technical support for everyday IT issues, including password resets, software errors, printing problems, and basic hardware troubleshooting. Assist in resolving issues with email, internet connectivity, remote access, and desktop configuration. Work closely with senior engineers to escalate complex incidents Communicate regularly with users and customer-based IT teams Support user onboarding tasks Maintain accurate ticket records and internal documentation Identify patterns in recurring issues and escalate tfor further investigation. Contribute to a culture of excellent customer service and teamwork within the service desk. Person Spec: Confident and clear in deliering support over the phone Strong communication and interpersonal skills clear, friendly, and professional with both technical and non-technical users. Customer-focused with a positive, can-do attitude. Eager to learn and take feedback to improve technical and service delivery skills. Organised and dependable able to manage tasks and follow through on commitments. A collaborative team player who supports colleagues and contributes to shared goals Knowledge and Experience: Previous experience in a customer service or IT support role is preferred (can include internships, helpdesk placements, or apprenticeships). Demonstrates a logical and analytical approach to diagnosing technical issues Familiarity with Windows OS, Microsoft 365 applications (Outlook, Teams, Word, etc.), and general IT troubleshooting. Understanding basic networking concepts (e.g., IP addresses, Wi-Fi issues, VPNs) is beneficial. Experience working with ticketing or helpdesk systems is a plus. Ability to follow processes, prioritise tasks, and maintain accurate records. A genuine interest in IT and a desire to learn and grow within a technical support environment Reward & Benefits: Commitment and dedication to your ongoing personal and professional development. They will help you to grow to your potential so you can be at your best in your current role and to support your future career aspirations. A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and customers. End of year bonus subject to business performance. Please note we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.

C# Software Developer Mansfield Area (option to work from home 2 days per week) Up to £60,000 - depending on experience About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career. Overview: Working with directors, managers and other company employees to analyse business needs and create software systems to facilitate all areas of the business. This will include the design, development, testing and maintenance of new and existing internal systems as well as diagnosing and resolving faults in those systems. Duties: Working with internal departments at all levels of seniority to analyse requirements for the design of new applications, changes to current systems and migrating legacy systems Development of new code ensuring all applications are free from bugs and critical errors Creating test procedures for new and existing applications including restructuring those applications where necessary Maintaining current systems and ensuring any bugs within the code are rectified Extracting data from data stores in order to create reports to support internal departments Ensuring new code is written following best practice and to company standard Testing and evaluating new technologies. Identifying and seeking out new opportunities for improvement to internal systems. Keeping up to date with new and changing technologies both internal to the company and in the wider world of IT software development. In addition, undertaking any other duties that may be reasonably required, which support the smooth running of the department. Person Specification: Technical Skills: Primarily C# desktop application development using WPF with MVVM design, WCF, limited Xamarin / mobile projects Testing experience from unit tests through integration, system and performance testing, ideally using a test framework Database experience including a good knowledge of writing SQL statements Supporting technologies - Visual Studio, Git, Azure DevOps, Progress Telerik tools, Excel, Linux, Actian Ingres DB, Entity Framework, VMware vCentre Other languages - C and bash scripts on Linux, Ingres ABF, Ingres OpenRoad, Python Crystal Reports Person Skills: Has proven commercial experience Good communication skills with the ability to explain complex issues clearly and concisely with colleagues at all levels of the business Ability to work independently and as part of the team Ability to perform under pressure and to adapt to changes Excellent planning skills and the ability to respond to time frames and deadlines, including managing own workload Friendly, approachable and flexible Have a meticulous and organised approach to work Thoroughness and attention to detail Have a logical, analytical and creative approach to problems Ability to think creatively and show initiative Other Information: Monday to Friday. The start and finish times are flexible between 8am - 9am and 4.30pm - 5.30pm The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking. Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful