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An engineering business is seeking a Technical Service Manager to join the team in the Shepperton area. You Role While in this position your duties may include but are not limited to: Overseeing the team of field service engineers who will be delivering services to clients Managing the scheduling of service calls and PPM visits Ensuring that client requests are responded to within a reasonable amount of time and efficiently Handling escalations from the service coordinators, seeking to resolve any complaints promptly Monitoring service quality and ensuring client satisfaction Providing sound technical support when needed Attending site visits to carry out audits Proactively identifying opportunities for improvement across the service, focussing on increasing profitability Ensuring strong relationships are built and maintained with clients You MUST Have: Please apply ONLY if you meet the following criteria: Possess strong technical HVAC knowledge including both equipment and systems Strong experience in team management, development and leadership A degree or equivalent within a related engineering subject Substantial field experience Exquisite communication and relationship building skills Good problem solving and organisational abilities Your Opportunity: A successful, growing business, who specialise mostly in HVAC engineering services, who have been expanding more of their core teams and services as well as their client base over the years. They operate on a national level and are very successful within their niche. The position holder will be instrumental in the management and deployment of PPM and service calls to customers to provide ongoing support. The person in this role will be responsible for a team of service engineers, ensuring that services are delivered efficiently and to standard, whilst managing customer relations as needed.There will be a starting salary of up to £65,000 to accompany a renumeration package including an attractive holiday entitlement, pension scheme and a plethora of additional work perks and benefits. There will also be excellent training support and career progression opportunity to facilitate a culture of constant learning, development and success.To express interest in this role and have a confidential chat, please reach out to: Christina Smith - Talent Acquisition Specialist M: E:

A growing technology business is searching for a Systems Engineering Team Lead to join their Bournemouth based team. Your Role While in this position your duties may include but will not be limited to: Organising and managing both the strategic and operational duties of the team, monitoring progress and achievements against targets Handling and ensuring that team appraisals and meetings are conducted to focus on team development and growth Ensuring that customer requirements are accurately captured and recorded to enable the teams to align new products with these needs Producing Functional Requirements that reflect the proposed solution and operational needs Working alongside the Project Manager to obtain customer agreement on the specifications and definitions of projects Reviewing documentation produced by other internal teams to ensure that all points are clearly and concisely addressed Providing system guidance to internal stakeholders and departments when needed to support the teams Supporting the activities for improvement of the processes within the systems team and other departments to ensure best practice is maintained. You MUST Have Please apply ONLY if you meet the following criteria: Degree educated, or possess an equivalent qualification, within a relevant technical discipline Excellent knowledge of Systems Engineering practices, processes, methods and tools Possession of experience with BEST products Strong IT skills across the board, understanding both hardware and software products, as well as an understanding of Cradle and also Microsoft Office tools Exposure to the complete Software Development Lifecycle Exceptional communication abilities in both written and verbal form and also team management skills Your Opportunity Due to recent success within the business, the company are steadily growing their customer base and therefore must ensure their product continuously aligns with ongoing customer needs and requirements. This opportunity will allow an ambitious and dedicated professional to gain exceptional industry experience within a market leader which will further aid the advancement of career and skills.The successful applicant would receive a starting salary of up to £75,000 to accompany a benefits package including excellent holiday allowances, which rise with years of service, good insurance incentives both in life and healthcare streams and the company also operate hybrid working for their employees to help maintain a good balance. They also provide fantastic opportunities for employee development and further career progression through market leading training and internal opportunities for growth. There is also a host of additional benefits to accompany this proposal as the company holds employee satisfaction at the upmost importance.If this opportunity interests you then please do not hesitate to reach out to: Christina Smith - Senior Talent Acquisition Specialist M: E: