The Role As an Associate SOC Analyst, you bring a strong background in IT or cybersecurity to a transitory role that builds towards full SOC Analyst responsibilities. You use your foundational knowledge to independently triage, investigate, and validate alerts using established playbooks. While you handle basic incident investigations and documentation, you escalate cases requiring deeper analysis to Shift Leads or Senior SOC Analysts. This role focuses on developing your skills through mentoring, continuous learning, and hands-on experience, with the expectation of advancing to a full SOC Analyst position within 18 months following your successful probationary period. Key Responsibilities Incident Triage & Investigation You review and prioritise new alerts from security monitoring tools (e.g., SIEM, endpoint solutions), performing basic checks to distinguish genuine threats from false positives. You rely on established playbooks and make initial validation decisions while escalating more complex incidents to Shift Leads or Senior SOC Analysts Continuous Improvement You contribute to the enhancement of detection logic by identifying recurring or redundant alerts. You participate in threat hunting and skills development sessions to help reduce false positives and accelerate response times Escalation You ensure that incidents requiring advanced investigation or containment are properly escalated. Your clear, concise documentation, including detailed ticket notes and supporting evidence, facilitates smooth handovers to Shift Leads, Senior SOC Analysts, or customer teams Skills and Attributes A strong foundational background in IT or cybersecurity Demonstrated ability to perform basic incident triage, analysis, and escalation; extensive hands-on SOC operational experience is not required, as this role serves as a stepping stone to a full SOC Analyst Willingness to work toward or obtain entry-level cybersecurity certifications (e.g. CompTIA Security+, Security Blue Team BTL1) Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you!
19/01/2026
Full time
The Role As an Associate SOC Analyst, you bring a strong background in IT or cybersecurity to a transitory role that builds towards full SOC Analyst responsibilities. You use your foundational knowledge to independently triage, investigate, and validate alerts using established playbooks. While you handle basic incident investigations and documentation, you escalate cases requiring deeper analysis to Shift Leads or Senior SOC Analysts. This role focuses on developing your skills through mentoring, continuous learning, and hands-on experience, with the expectation of advancing to a full SOC Analyst position within 18 months following your successful probationary period. Key Responsibilities Incident Triage & Investigation You review and prioritise new alerts from security monitoring tools (e.g., SIEM, endpoint solutions), performing basic checks to distinguish genuine threats from false positives. You rely on established playbooks and make initial validation decisions while escalating more complex incidents to Shift Leads or Senior SOC Analysts Continuous Improvement You contribute to the enhancement of detection logic by identifying recurring or redundant alerts. You participate in threat hunting and skills development sessions to help reduce false positives and accelerate response times Escalation You ensure that incidents requiring advanced investigation or containment are properly escalated. Your clear, concise documentation, including detailed ticket notes and supporting evidence, facilitates smooth handovers to Shift Leads, Senior SOC Analysts, or customer teams Skills and Attributes A strong foundational background in IT or cybersecurity Demonstrated ability to perform basic incident triage, analysis, and escalation; extensive hands-on SOC operational experience is not required, as this role serves as a stepping stone to a full SOC Analyst Willingness to work toward or obtain entry-level cybersecurity certifications (e.g. CompTIA Security+, Security Blue Team BTL1) Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you!
The Role Reporting to and working closely with a Service Assurance Shift Leader, the Shift Engineer is responsible for the completion of defined tasks and processes in relation to the Service Assurance team s objectives; primarily, the proactive management of technology-based solutions using output from monitoring systems to identify incidents, triage and maintain service. Key Responsibilities Respond to alerts within target response time Maintain 24 hour support cover for Claranet s Customers as part of the wider team Identify and follow the correct troubleshooting and event handling procedures Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history) Skills and Attributes Flexible and creative in solving problems Learn and adapt quickly to changing situations The ability to manage ones own time effectively while balancing multiple priorities Competencies Technical Fit Previous ISP, Managed Service or Telecoms experience Relevant industry qualifications Experience working in an ITIL environment Proven record of accomplishment in providing customer support Ability to translate technical language into user friendly information Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you! To view full job description please visit our careers page
15/01/2026
Full time
The Role Reporting to and working closely with a Service Assurance Shift Leader, the Shift Engineer is responsible for the completion of defined tasks and processes in relation to the Service Assurance team s objectives; primarily, the proactive management of technology-based solutions using output from monitoring systems to identify incidents, triage and maintain service. Key Responsibilities Respond to alerts within target response time Maintain 24 hour support cover for Claranet s Customers as part of the wider team Identify and follow the correct troubleshooting and event handling procedures Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history) Skills and Attributes Flexible and creative in solving problems Learn and adapt quickly to changing situations The ability to manage ones own time effectively while balancing multiple priorities Competencies Technical Fit Previous ISP, Managed Service or Telecoms experience Relevant industry qualifications Experience working in an ITIL environment Proven record of accomplishment in providing customer support Ability to translate technical language into user friendly information Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you! To view full job description please visit our careers page
The Role As a Enterprise - Business Development Director, you will be responsible for the development of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet s full portfolio of products and services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet s enterprise customer base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK s full portfolio of products and services leveraging support from relevant Sales Specialists on qualified opportunities where necessary Develop and maintain an understanding of relevant industry verticals and market trends and use that to form a Go to Market plan, demonstrating path to achieve quota Utilise market trends and customer needs analysis to identify new business opportunities across a range of channels such as direct relationships, internal referrals, Alliances and marketing campaigns Skills and Attributes You will be widely recognised as an authority by others in the organisation and external peers for the knowledge and experience you demonstrate Demonstrable experience developing strategies to drive growth opportunities in new logo customers Strong relationship management skills, with proven success delivering excellent customer experience Knowledge of relevant industries and market trends, with the ability to stay up-to-date on the latest developments Flexible and creative to take considered risks Inquisitive and persistent, able to hunt out new business opportunity Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Manages conflict and challenges in an open and constructive manner Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you! To view full job description please visit our careers page
15/01/2026
Full time
The Role As a Enterprise - Business Development Director, you will be responsible for the development of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet s full portfolio of products and services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet s enterprise customer base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK s full portfolio of products and services leveraging support from relevant Sales Specialists on qualified opportunities where necessary Develop and maintain an understanding of relevant industry verticals and market trends and use that to form a Go to Market plan, demonstrating path to achieve quota Utilise market trends and customer needs analysis to identify new business opportunities across a range of channels such as direct relationships, internal referrals, Alliances and marketing campaigns Skills and Attributes You will be widely recognised as an authority by others in the organisation and external peers for the knowledge and experience you demonstrate Demonstrable experience developing strategies to drive growth opportunities in new logo customers Strong relationship management skills, with proven success delivering excellent customer experience Knowledge of relevant industries and market trends, with the ability to stay up-to-date on the latest developments Flexible and creative to take considered risks Inquisitive and persistent, able to hunt out new business opportunity Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Manages conflict and challenges in an open and constructive manner Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you! To view full job description please visit our careers page
About The Role Essential duties & responsibi li ties Responsible for working in a 24x7 Security Operation Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices. Provide Incident Response (IR) support when analysis confirms actionable incident...... click apply for full job details
14/04/2021
Full time
About The Role Essential duties & responsibi li ties Responsible for working in a 24x7 Security Operation Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices. Provide Incident Response (IR) support when analysis confirms actionable incident...... click apply for full job details
About The Role Essential duties & responsibi li ties Responsible for working in a 24x7 Security Operation Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices. Provide Incident Response (IR) support when analysis confirms actionable incident...... click apply for full job details
07/04/2021
Full time
About The Role Essential duties & responsibi li ties Responsible for working in a 24x7 Security Operation Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices. Provide Incident Response (IR) support when analysis confirms actionable incident...... click apply for full job details
About The Role Essential duties & responsibi li ties Responsible for working in a 24x7 Security Operation Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices. Provide Incident Response (IR) support when analysis confirms actionable incident...... click apply for full job details
07/04/2021
Full time
About The Role Essential duties & responsibi li ties Responsible for working in a 24x7 Security Operation Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices. Provide Incident Response (IR) support when analysis confirms actionable incident...... click apply for full job details
About The Role Essential duties & responsibi li ties Responsible for working in a 24x7 Security Operation Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices. Provide Incident Response (IR) support when analysis confirms actionable incident...... click apply for full job details
31/03/2021
Full time
About The Role Essential duties & responsibi li ties Responsible for working in a 24x7 Security Operation Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices. Provide Incident Response (IR) support when analysis confirms actionable incident...... click apply for full job details
About The Role Essential duties & responsibi li ties Responsible for working in a 24x7 Security Operation Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices. Provide Incident Response (IR) support when analysis confirms actionable incident...... click apply for full job details
31/03/2021
Full time
About The Role Essential duties & responsibi li ties Responsible for working in a 24x7 Security Operation Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices. Provide Incident Response (IR) support when analysis confirms actionable incident...... click apply for full job details
About The Role The role of the Junior IT Support Engineer within the IT Support team is to assist with the provision, support and maintenance of the IT equipment used by internal users across multiple locations. The role requires a combination of hardware and software skills and an ability to work with all types of people on a professional basis...... click apply for full job details
23/03/2021
Full time
About The Role The role of the Junior IT Support Engineer within the IT Support team is to assist with the provision, support and maintenance of the IT equipment used by internal users across multiple locations. The role requires a combination of hardware and software skills and an ability to work with all types of people on a professional basis...... click apply for full job details
About The Role The role of the IT Support Engineer within the IT Support team is to assist with the provision, support and maintenance of the IT equipment used by internal users across multiple locations. The role requires a combination of hardware and software skills and an ability to work with all types of people on a professional basis...... click apply for full job details
17/03/2021
Full time
About The Role The role of the IT Support Engineer within the IT Support team is to assist with the provision, support and maintenance of the IT equipment used by internal users across multiple locations. The role requires a combination of hardware and software skills and an ability to work with all types of people on a professional basis...... click apply for full job details
About The Role Position summary As a member of the Managed Security Services team, you will be responsible for helping to build, deliver, and evolve our Managed Cloud Security services in AWS and/or Azure. Reporting to the Managed Security Services Practice Lead and working closely with the Managed Security Service Product Manager, you will research technologies, design, and build new services for t...... click apply for full job details
17/03/2021
Full time
About The Role Position summary As a member of the Managed Security Services team, you will be responsible for helping to build, deliver, and evolve our Managed Cloud Security services in AWS and/or Azure. Reporting to the Managed Security Services Practice Lead and working closely with the Managed Security Service Product Manager, you will research technologies, design, and build new services for t...... click apply for full job details
About The Role The primary function of the Penetration Tester in the CST team is to continually review the customers' defined scope for vulnerabilities, identify additional targets that should be included in the scope, and report these to the client in a timely, accurate, and comprehensive manner. The Penetration Tester is also responsible for pre-engagement activities including scoping, statements...... click apply for full job details
17/03/2021
Full time
About The Role The primary function of the Penetration Tester in the CST team is to continually review the customers' defined scope for vulnerabilities, identify additional targets that should be included in the scope, and report these to the client in a timely, accurate, and comprehensive manner. The Penetration Tester is also responsible for pre-engagement activities including scoping, statements...... click apply for full job details
About The Role The Continuous Security Testing service is a consultant led vulnerability identification and verification service which makes use of automated vulnerability scanning along with significant manual testing against a broad scope in a continuing engagement. The purpose of the service is to continually monitor a customer's external attack surface for new vulnerabilities, changes in the sc...... click apply for full job details
17/03/2021
Full time
About The Role The Continuous Security Testing service is a consultant led vulnerability identification and verification service which makes use of automated vulnerability scanning along with significant manual testing against a broad scope in a continuing engagement. The purpose of the service is to continually monitor a customer's external attack surface for new vulnerabilities, changes in the sc...... click apply for full job details
