Claranet

Position Summary The L4 Network Specialist provides technical leadership, architectural governance, and subject-matter expertise to ensure the stability, security, scalability, and evolution of the global network environment for financial services clients. This role is central to defining standards, leading advanced troubleshooting, and guiding network strategy and compliance in highly regulated environments. Please note this role requires strong Netskope experience, involving migrations/transformations/implementations at Engineering level. Primary Purpose Deliver architectural assurance, advanced support, and strategic direction for complex, multi-vendor network estates. Champion security posture, lifecycle governance, and the evolution of network services, ensuring regulatory and operational excellence. Essential Roles & Responsibilities Lead complex troubleshooting and root cause analysis across multi-vendor network domains, acting as the highest escalation point Define and maintain configuration standards, security baselines, and golden templates to ensure compliance with financial services regulations Oversee lifecycle management including firmware governance, vulnerability remediation, and audit readiness Lead, mentor and develop L1 L3 engineers, fostering high performance through structured coaching, regular feedback, and the consistent application of best practices and continuous improvement initiatives. Provide design assurance for new deployments and service modernisation across SDWAN, WAN, LAN/WLAN, VPN/SASE, and load-balancing environments Support and guide automation initiatives including Infrastructure-as-Code (IaC) pipelines, compliance validation, and drift detection Drive monitoring and telemetry enrichment strategies to improve event correlation and reduce mean time to resolution (MTTR) Financial Services & Regulatory Compliance Ensure all architectural and operational activities adhere to financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC) Maintain robust documentation, audit trails, and compliance validation for all network changes and deployments Integrate regulatory requirements, security controls, and zero trust principles into network designs and operation Support risk assessments, compliance reviews, and operational audits as required Governance & Reporting Lead stakeholder engagement and architectural governance, ensuring alignment with business priorities and regulatory requirements Produce and present architectural reviews, performance dashboards, and compliance summaries for internal and customer stakeholders Maintain and enrich CMDB through topology validation and asset reconciliation Guide monitoring and telemetry enrichment for improved visibility and governance Key Skills Deep multi-vendor expertise (Cisco, Fortinet, F5, SASE platforms) Advanced routing, segmentation, and high-availability design (BGP, OSPF, ACLs, NAT, HA clusters) Network security best practices (least privilege, zero trust, vulnerability remediation) Experience with IPAM/DNS/DHCP platforms (e.g. Infoblox) Experience in implementing automation frameworks and CI/CD for network configuration (Python, Terraform, Ansible) Strong stakeholder engagement and governance skills Architectural review, capacity planning, and lifecycle management Position Specifications - Technical Essential: 7+ years hands-on experience in network engineering, architecture, and support within financial services or regulated environments Proven experience defining standards, leading complex troubleshooting, and driving network evolution Advanced technical knowledge across SDWAN, WAN, LAN/WLAN, VPN/SASE, load-balancing, and security platforms Strong understanding of compliance, risk management, and regulatory frameworks Effective communicator, able to engage stakeholders and lead governance activities Highly Desirable: Experience in managed service or telecom environments serving financial services clients Relevant certifications (CCIE, Fortinet NSE8, F5, SASE platform certifications) Experience with SolarWinds, ServiceNow, Infoblox, Zero-Touch Deployment, and CI/CD automation tools

Position Summary The Level 3 Network Operations Engineer delivers advanced operational support, configuration management, and lifecycle maintenance across the network estate for financial services clients. The role focuses on complex incident resolution, change execution, and performance optimisation for SDWAN, WAN, LAN/WLAN, VPN/SASE, and load-balancing environments, ensuring all activities meet stringent regulatory, security, and compliance standards. Please note this role requires strong Netskope experience, involving migrations/transformations/implementations at Engineering level. Primary Purpose Provide expert technical leadership for diagnosing, resolving, and optimising complex network issues. Lead configuration management and compliance, support onboarding and automation initiatives, and drive continuous improvement within regulated environments. Duties and Responsibilities Essential Roles & Responsibilities Diagnose and resolve complex incidents across SDWAN, WAN, LAN/WLAN, VPN/SASE, and load-balancing platforms, ensuring compliance with financial services regulations Implement network configuration changes using approved templates and security baselines, maintaining audit trails Support onboarding of new sites/services using Zero-Touch Provisioning (ZTP) and Infrastructure-as-Code pipelines Manage routing policies, QoS, wireless performance tuning, and load balancer configuration updates Collaborate with vendor management teams on escalated transport or device issues, ensuring regulatory requirements are met Financial Services & Regulatory Compliance Ensure all network operations adhere to financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC) Maintain documentation and audit trails for all changes, incidents, and compliance activities Support risk assessments, compliance reviews, and operational audits as required Integrate regulatory requirements and security controls into network designs and operations Governance & Reporting Maintain accurate incident, request, and change records in ServiceNow Produce and present operational reports, dashboards, and summaries for internal and customer stakeholders, highlighting compliance, risk management, and performance Support governance initiatives including process improvement, risk analysis, and post-implementation reviews Key Skills Advanced routing & switching (BGP/OSPF, ACLs, NAT) SDWAN technologies (e.g. Fortinet, Cisco) Wireless LAN operations and performance tuning Familiarity with F5 or equivalent load-balancing platforms Exposure to automation or scripting (Python, Terraform, Ansible) Familiarity with automation frameworks and CI/CD for network configuration (Python, Terraform, Ansible) Position Specifications Behavioural Competencies Technical Essential: 4+ years hands-on experience in network engineering, including advanced support and implementation for regulated/financial environments Proven experience with complex incident resolution, change management, and performance optimisation Experience with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS) Effective under pressure; strong written and verbal communication Familiarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNow SASE management (Netskope) Highly Desirable: Experience in managed service or telecom environments, especially for financial services clients Hands-on provisioning/troubleshooting with Voice technologies (Avaya, Cisco Call Manager) Relevant certifications (CCNP, Fortinet NSE5/7, Meraki ECMS2, F5) Experience with SolarWinds, Infoblox, Zero-Touch Deployment, automation tools

The Role The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice. As a hands-on practitioner, you will drive robust change governance, minimise risk, and support business continuity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activity. This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments Act as an escalation point for change-related issues, ensuring timely resolution Work collaboratively with clients and internal teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC) Support audits, compliance reviews, and risk assessments with accurate documentation and audit trails Contribute to service improvements, contract changes, and governance initiatives Provide informal mentoring and support to colleagues where required Skills and Attributes Flexible and creative, with the ability to take considered risks Quick to learn and adapt in a fast-paced environment Self-motivated with the ability to work independently under pressure Strong communication and stakeholder management skills Excellent problem-solving and decision-making capability Able to manage conflict in a constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services) Strong stakeholder engagement across technical and non-technical audiences Desirable: Experience with automation tools for change management Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes Familiarity with Windows and Linux environments Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to support your future Private Healthcare: Comprehensive medical cover for peace of mind Discounted Gym Memberships: Supporting your wellbeing and fitness Wellbeing Support: 24/7 access to wellbeing resources and tools Annual Leave: 25 days rising to 27 with service, plus bank holidays and your birthday off Learning & Development: Ongoing opportunities to grow and progress your career What makes us unique is Team Claranet , our internal community supporting causes that matter to our people. We offer paid charity leave, support local initiatives, and run company-wide fundraising events. We are also proud founding members of TC4RE (Technology Community for Racial Equality), helping to build a more inclusive tech industry.

Essential Roles & Responsibilities As a Penetration Tester at Claranet, you will able to deliver you own web application tests and through training and partnering, you will be involved in a full range of testing work from mobile app and infrastructure testing to social engineering and Red Team exercises. Key Responsibilities: Undertaking web and mobile application testing and infrastructure testing engagements Using the opportunities provided by the business to improve skills and capabilities into all areas of testing Working with key clients providing bespoke consultancy, analysis and expertise Collaborating with other Claranet Business Units on large client digital transformation projects Delivering targeted research and development in line with direction of the business If not achieved already, working towards CREST qualifications; CPSA, CRT and CCT Essential Technical: Have a good understanding of web & mobile application and infrastructure testing and methodologies Able to manually and proficiently exploit web application and network infrastructure vulnerabilities Have a logical and time-conscious approach to report writing Have a working knowledge of common programming languages such as C, C++, C#, Java Have experience of at least one scripting language such as Ruby, Python or Perl Essential Experience: Delivering chargeable web app testing engagements Providing remediation advice Producing accurate technical reports Working under pressure of deadlines and structuring workload accordingly Problem-solving, helping others to understand complex ideas Essential General: Client facing, able to confidently and professionally represent the company Must be self-motivated and able to work in an independent manner as well as part of a team Excellent written and oral communications skills In Addition, The Following Are Highly Desirable: Security clearance (or eligibility for clearance) CTM or CTL status CISSP, CISA, CEH, OSCP or equivalent reputable information security certifications Familiarity with testing cloud environments Public speaking experience Full UK driving license