Gleeson Recruitment Group

Data Analyst - Google Analytics (GA4) £40K Coventry (Onsite 4 days per week) A leading retailer is seeking a talented Web Data Analyst to join their expanding digital team. This is a fantastic opportunity to play a pivotal role in shaping how data is used to understand customer behaviour, optimise digital performance and support strategic decision-making across the organisation. The Role You'll define, evolve and deliver the business's data and reporting capability. You'll own web analytics, create best-in-class dashboards, respond to ad-hoc data and insight requests, and conduct proactive analysis to uncover opportunities that drive growth. Your work will influence high-level decisions, giving you direct visibility and impact right up to CEO level. If you're energised by turning complex data into actionable insight and helping fast-moving teams make smarter decisions, this is a role where you'll truly make your mark. Key Responsibilities Manage and develop the company's web analytics framework, with a strong focus on GA4 . Build and maintain BAU dashboards and reporting suites (Looker Studio or equivalent). Deliver clear, actionable insights across web performance, customer behaviour, product performance and competitor trends. Respond to ad-hoc analysis requests from teams across the business. Proactively interrogate data to identify trends, opportunities and optimisation areas. Present complex insights in a clear, engaging way to stakeholders at all levels, including senior leadership. Support ongoing CRO initiatives, including tracking, evaluation and performance reporting. About You Technical Skills Advanced, hands-on experience with Google Analytics (GA4) - essential. Strong proficiency in Looker Studio or similar data visualisation tools. Understanding of CRO processes and tracking (preferred, not essential). General Experience & Attributes Minimum 2 years' experience in a similar web/data analytics role. Strong ecommerce knowledge and an analytical mindset. Commercially astute with the ability to identify and track meaningful KPIs. Excellent communicator with the ability to distil complex information for non-technical audiences. Self-motivated, organised and comfortable managing your own workload. Curious, data-driven and always looking for better ways to understand and solve problems. Please apply asap if interested - GleeIT - Data Analyst At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Job Overview Join our clients security team as a Mid-Level SOC & Security Analyst, bridging project delivery and incident response. You'll work alongside Security Architects on transformation projects and support Junior Analysts on live security incidents. We're looking for someone proactive, solutions driven, and ready to strengthen internal defences across a 5,000-strong user base in the UK, Ireland and the US. Key Responsibilities Monitor and analyse security events and alerts, assessing urgency and impact Support the delivery of security architecture and transformation projects Triage, investigate and help remediate security incidents with the SOC team Respond to phishing and social engineering threats, including email anomaly reviews Oversee and complete security reviews from initiation to resolution Evaluate and recommend security solutions based on organisational need Support policy, user awareness, and compliance enforcement Assist with internal and external security audits Experience Required 4+ years experience in security, SOC or Security Analyst roles Previous IT Support/Service Desk background One of the following certifications: CompTIA Security, SSCP, CCNA/CCNA Security, or ITIL v4 Desirable Skills & Experience Experience with Microsoft Sentinel SIEM Hands-on exposure to Microsoft Defender XDR Windows, Microsoft 365 and Linux security monitoring/tooling knowledge Vulnerability, phishing, and alert analysis experience Exposure or understanding of ISO27001, NIST, or Cyber Essentials frameworks Security process automation mindset Benefits Support and sponsorship for future security certifications Clear progression towards Senior Analyst / Security Engineer pathways Join during active initiatives: Cyber Essentials certified, ISO27001 in pipeline Flexible hybrid working, mature and proactive team culture Competitive reward structure, autonomy, and real impact on security posture Health and wellbeing support + work/life flexibility Hybrid role : 3 days onsite per week, flexible start window between 08:00-16:30 or 08:30-17:00. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Finance Business Analyst (SAP) £400 per day - OUTSIDE IR35 London - Onsite 2 days per week We're looking for a sharp Finance Business Analyst with hands-on experience in SAP ECC or S/4HANA to join our clients fast-moving team. You'll dive deep into finance processes , map out current and future-state workflows, and lead engaging workshops to shape how the business operates. From process mapping to supporting finance system changes, you'll be at the centre of meaningful transformation. What you'll bring: Strong understanding of finance processes Experience with SAP ECC or S/4HANA Confidence creating & refining process maps Ability to run workshops and gather requirements An accountancy qualification is a plus-not essential Finance Business Analyst - Please apply asap if interested - GleeIT At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Data Lead (SAP) - Contract - OUTSIDE IR35 Manchester based - Hybrid Transformation Programme Pharmaceuticals & Manufacturing Working with ERP systems - As a Data Lead you will co-ordinate, manage and design processes, cleanse data capability & governance Must have experience on multiple transformation programmes Manufacturing, Pharmaceuticals & Global Business Services experience SAP / S4 hana Please apply asap if interested - Data Lead (SAP) GleeIT At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Regional Business Development Manager Purpose Drive commercial growth within a designated region by developing and executing a regional commercial plan, managing B2B relationships, and leveraging insights to enhance customer experience. Key Responsibilities Commercial Strategy: Develop and implement a regional plan aligned with strategic objectives. Monitor market trends, competitor activity, and customer needs to refine strategies. Sales & Account Management: Identify and capitalise on B2B opportunities across construction, house builders, local authorities, local government, surveyors, utilities and some end-users. Manage full sales cycle and maintain strong stakeholder relationships. Stakeholder Engagement: Represent the organisation at events and networking opportunities. Build partnerships with key decision-makers. Customer Insight: Gather and analyse feedback to improve offerings and customer experience. Collaboration: Work with regional teams to deliver cohesive plans and meet growth targets. Performance Tracking: Membership & training revenue growth across target sectors. Strong stakeholder engagement and improved customer satisfaction. Accurate tracking and reporting of commercial activities. Skills & Experience Proven B2B sales and account management experience. (Min 3 years) Ability to develop and execute growth strategies. Strong communication and negotiation skills. Experience using CRM systems (e.g., Salesforce). Results-driven with a track record of meeting targets. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Power Platform & Business Central Developer - CONTRACT Remote position - Some trips to Ross-On-Wye at the start Our client is seeking an experienced Power Platform & Business Central Developer to join their growing digital team. This is a fantastic opportunity for a hands-on technical specialist who enjoys building scalable solutions, shaping digital capability, and working in a fast-moving environment where innovation is encouraged. The successful candidate will play a key role in designing, developing, and optimising a suite of Microsoft solutions across Power Apps, Power Automate, Business Central, Dataverse, and Power BI. You'll work closely with business stakeholders to understand requirements and translate them into effective, high-quality technical solutions. Key Responsibilities Solution Design & Development Design, develop, and deploy custom Power Apps (Canvas & Model-Driven) tailored to business needs. Build and enhance automated workflows using Power Automate. Configure, customise, and extend Dynamics 365 Business Central, including AL extensions. Build and optimise data models and integrations within Dataverse and related connectors. Develop impactful dashboards and reports using Power BI. Contribute to backlog refinement, sprint planning, and technical architecture discussions. Support & Maintenance Provide expert support for Power Apps, Business Central, and Power Platform solutions. Troubleshoot system issues, performance challenges, and integration problems. Maintain clear, detailed technical documentation and release notes. Assist with upgrades and platform changes, ensuring smooth transitions. Integration & Data Develop integrations across Business Central, Power Platform, and third-party systems. Ensure data consistency, quality, and governance throughout the ecosystem. Optimise solution performance, scalability, and reliability. Collaboration & Stakeholder Engagement Engage with stakeholders to gather requirements and translate them into technical deliverables. Offer best-practice guidance on Power Platform usage and capabilities. Collaborate with cross-functional teams and external partners as needed. Skills & Experience Required Technical Expertise Strong, hands-on experience with Microsoft Power Apps (Canvas & Model-Driven). Deep understanding of the Power Platform: Power Automate, Dataverse, and connectors. Proven background customising and extending Dynamics 365 Business Central, including AL development. Competent in Power BI development, including DAX and data modelling. Knowledge of SQL, API integrations, and Azure services (desirable). Exposure to CI/CD pipelines for Power Platform or Business Central (advantageous). Please apply asap if interested - GleeIT At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Interim Business Development Manager - Life Sciences (Maternity Cover) About the Role We are seeking an experienced Business Development Manager to drive inward investment and business expansion within the Life Sciences sector. This role focuses on attracting global and domestic organisations to invest and grow in the West Midlands, contributing to sector growth and job creation. Key Responsibilities Develop and manage a pipeline of projects to deliver job creation in the region. Identify and secure inward investment and expansion opportunities within Life Sciences. Promote the region's strengths and create compelling value propositions for investors. Collaborate with senior stakeholders and partners to ensure efficient project handling. Represent the region at trade fairs and exhibitions to showcase opportunities. Build and maintain relationships with industry associations, trade bodies, and intermediaries. Work closely with national trade and investment teams on strategic account management. Maintain accurate records using CRM systems for transparency and reporting. Essential Skills & Experience Proven consultative sales and business development capability. Strong understanding of Life Sciences sector and economic drivers. Excellent communication, negotiation, and relationship management skills. Ability to manage multiple projects in a fast-paced environment. Analytical and data-driven approach to decision-making. Experience in developing and delivering business development strategies. Desirable Private sector experience within Life Sciences or advisory services. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Gleeson Recruitment have just been briefed on a fantastic opportunity for an experienced Project Manager to join a well-established Midlands based organisation. We are looking for a seasoned Project Manager who has experience with end to end large scale technical transformation and complex projects. IT Project Manager Responsibilities: Responsible for planning, executing, and finalising projects to customer requirements, deadlines, and budgets Lead the project team, define project scope, goals, and deliverables, and plan and track project timelines Develop best practices for project execution and management, draft and submit budget proposals, and assign tasks to team members Identify and resolve project issues, proactively manage changes in project scope, and coach and mentor the project team IT Project Manager Requirements: Extensive experience in managing IT projects Experience in implementing Enterprise Resource Planning systems Business process modelling and requirements analysis Strong communication and interpersonal skills Problem-solving abilities and strong motivation and time management skills Valid UK Driving License Degree or equivalent experience preferred, Prince 2 Practitioner certification is a plus At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Lead Solutions Architect (Salesforce) 800pd INSIDE IR35 - Utilities sector Warwick - 2 days per week onsite A major utilities organisation is looking for a strategic and delivery-focused Lead Solutions Architect role within the Engineering and Customer Solutions team, specifically supporting a major industry-wide initiative. The successful candidate will lead the architectural vision and governance for the project, target end-state solution, ensuring it is strategically aligned, scalable, and fit for future needs. This is a high-impact, urgent hire with a strong emphasis on governance, process leadership, and solution design oversight. Key Responsibilities Lead the architectural strategy and governance Collaborate with solution architects and data architects to shape and guide solution design. Act as a bridge between programme delivery and architecture, ensuring alignment with enterprise goals. Drive design thinking workshops, define the art of the possible, and ensure architectural best practices. Engage with Salesforce as a core CRM platform-guiding its strategic use (not hands-on configuration). Liaise with enterprise architects and SMEs to ensure platform alignment and reuse. Provide leadership and mentoring to the architecture team, without direct line management. The ideal candidate will have strong solution architecture experience; enterprise architecture exposure is a bonus. Sector: Utilities/energy experience is a nice to have, Salesforce: High-level understanding required; technical depth not essential (Salesforce SMEs are in place). Please apply asap if interested - GleeIT Lead Solutions Architect At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

We're seeking an experienced Business Analyst with a strong background in software development and a solid understanding of B2C manufacturing environments. You'll play a key role in bridging the gap between business needs and technical solutions, working closely with cross-functional teams to deliver impactful digital initiatives. You will be crucial in analysing business needs, gathering requirements, and translating them into actionable plans for the businesses agile software development teams. Working closely with stakeholders across the business, you will ensure that the technology solutions are aligned with strategic goals and deliver significant value to the users. Key Responsibilities: Requirements Elicitation & Analysis: Work with stakeholders to identify and define business needs, problems, and opportunities. Facilitate workshops and meetings to gather, document, and validate business and functional requirements. Analyse and model business processes to identify inefficiencies and areas for improvement. Translate business requirements into clear, concise, and actionable user stories and functional specifications for the development teams. Stakeholder Management & Communication: Requirements Elicitation & Analysis: Work with stakeholders to identify and define business needs, problems, and opportunities. Facilitate workshops and meetings to gather, document, and validate business and functional requirements. Analyse and model business processes to identify inefficiencies and areas for improvement. Backlog Support & Prioritisation: Collaborate with the Product Owner to define, refine, and prioritise the product backlog based on business value and user needs. Work with the development team to clarify requirements and ensure they have the necessary information to deliver solutions. User Focus & Market Understanding: Contribute to understanding user needs, pain points, and workflows through research and feedback analysis. Assist in monitoring industry trends and competitor activities to help identify new opportunities. Quality Assurance & Acceptance: Work closely with the Quality Assurance (QA) team to ensure requirements are testable and have defined acceptance criteria. Support the User Acceptance Testing (UAT) process to validate that delivered solutions meet the business requirements. Required Skills & Experience: 3+ years of experience as a Product Owner or Business Analyst within a software development environment, with a strong understanding of the software development lifecycle. 3+ years of experience as a Business Analyst or Product Owner within a software development environment, with a strong understanding of the software development lifecycle. Demonstrated experience working with agile methodologies (Scrum, Kanban). Proven ability to translate complex business needs into clear, concise, and actionable requirements or user stories. Excellent communication, interpersonal, and presentation skills, with the ability to effectively engage with both technical teams and non-technical stakeholders. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Experience with project management or product management tools (e.g., Jira, Azure DevOps, Asana, Trello) is highly desirable. A passion for technology and a commitment to delivering exceptional user experiences. Experience in the manufacturing sector is a plus. Technical background or understanding of software architecture concepts is a plus. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Head of Engineering Information Management Location - UK Wide - Mostly remote with some trips to midlands Salary: £100K - £120K DOE We are working in partnership with a leading national infrastructure organisation to appoint a Head of Engineering Information Management . This is a pivotal leadership role, responsible for setting the strategic direction and driving digital transformation in engineering and asset information management. With significant budget oversight and a growing team, this role will shape how engineering data, models, and digital assets are governed, integrated, and optimised across the full lifecycle of construction and asset management activities. Key Responsibilities Define and deliver the organisation's Engineering Information Management strategy , ensuring alignment with asset management, construction, and regulatory objectives. Establish governance frameworks for engineering data, drawings, and BIM models, ensuring compliance with industry standards (ISO 19650, PAS 1192, ISO 14224). Lead the design, optimisation, and automation of workflows , embedding Common Data Environments (CDEs) and integrating with platforms such as GIS, Maximo, and ACC. Oversee robust performance reporting frameworks to deliver insights into investment, safety, and asset health KPIs. Act as a key partner with regulatory bodies, ensuring transparency and compliance in reporting. Build and lead a multidisciplinary team of digital engineers, BIM specialists, and CAD technicians, championing a culture of excellence. Drive innovation and continuous improvement through technology pilots, proof-of-concepts, and strategic partnerships. About You We are seeking a forward-thinking leader with a proven track record in engineering information management, BIM, or digital asset management within infrastructure or utilities. You will bring: Strong leadership experience with direct and indirect team management responsibilities. In-depth knowledge of construction and asset lifecycle processes, from commissioning to maintenance. Technical expertise in BIM platforms (Revit, Civil 3D, Navisworks), GIS (ArcGIS), and asset management systems (Maximo). Strong data governance and digital workflow design skills, with a focus on automation and integration. Experience designing and assuring performance reporting frameworks linked to engineering, investment, and safety KPIs. Excellent communication and stakeholder engagement skills, with the ability to influence at board and regulatory level. Candidates with a background in construction, engineering, or utilities will be particularly well-suited to this position. This is a rare opportunity to play a strategic leadership role at the forefront of digital transformation in a critical national infrastructure setting. You will have the scope, resources, and influence to embed best-in-class information management practices that shape long-term operational and regulatory success. Please apply asap if interested - GleeIT Head of Engineering Information Management At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Location: Essex/Kent (Hybrid working) - Rate : £800 a day- Length : 6 months with likely extensionAn exciting opportunity has arisen for an Enterprise Portfolio & Vendor Manager to join a forward-thinking company that values innovation and excellence. This company is committed to fostering a diverse and inclusive work environment, making it an ideal place for ambitious professionals looking to make a significant impact. The role of Enterprise Portfolio & Vendor Manager is pivotal in ensuring that all software applications run smoothly and meet organisational needs, while also overseeing the entire application lifecycle from development to deployment.As an Enterprise Portfolio & Vendor Manager, the successful candidate will be responsible for managing the application portfolio, engaging with stakeholders, and ensuring compliance with organisational policies. This role is designed for a proactive individual who thrives in a dynamic environment and is eager to contribute to the company's success. Responsibilities Included: - Oversee the entire application portfolio, ensuring alignment with business strategy.- Establish and maintain governance frameworks for application management.- Collaborate with business partners and stakeholders to identify application requirements.- Identify, assess, and mitigate risks associated with applications.- Develop and monitor key performance indicators (KPIs) for the portfolio. Skills and Attributes: - Proven experience in portfolio and vendor management.- Excellent leadership and team management skills.- Strong analytical and problem-solving abilities.- Effective communication and interpersonal skills.- Familiarity with software development life cycle and Agile methodologies. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Senior BI Developer (Azure Data Factory / Power BI) Birmingham (Hybrid working) 55K per year - Final salary pension - 30 days AL (plus bank holidays) We are working in partnership with a leading organisation in that is investing heavily in their data strategy. Our client is building a forward-thinking Data & Analytics team and is looking for a highly capable Business Intelligence Developer / Data Specialist to play a pivotal role in shaping the future of data-driven decision-making across the institution. This is an exciting opportunity for someone with strong expertise in Power BI, Azure, and SQL to contribute to the development of cutting-edge data solutions, influence the organisation's BI strategy, and mentor others in best practices. Key Responsibilities Contribute to the delivery of the organisation's data strategy, supporting projects through the full lifecycle - from requirements gathering through to design, development, testing, and release. Lead the implementation of Microsoft Power BI reporting , ensuring solutions align with business needs and future opportunities. Develop and maintain system architecture in partnership with chosen data and analytics solution providers. Utilise Azure SQL data warehouse and related Azure services to build scalable data solutions and self-service reporting capabilities. Ensure appropriate access controls are applied to safeguard data and compliance with governance standards. Drive efficiency by identifying opportunities to automate manual processes and reduce reliance on spreadsheets and legacy tools. Collaborate with stakeholders to define reporting needs, translating complex requirements into actionable technical specifications. Provide expert guidance on data architecture, modelling, and analytics approaches. Contribute to policies on data governance and promote best practices across the organisation. Mentor junior BI developers and train stakeholders in the effective use of BI tools. Maintain awareness of emerging technologies and continuously develop skills to stay at the forefront of data and analytics. Person Specification Essential skills and experience: Significant expertise in Power BI for data visualisation and reporting. Hands-on experience with Azure services (Azure Data Factory, Azure SQL Server). Strong understanding of dimensional modelling (e.g., Kimball methodology). Proficiency in sourcing, manipulating, and interpreting complex datasets. Strong analytical mindset with excellent attention to detail and accuracy. Experience managing stakeholders, gathering business requirements, and delivering technical specifications. Knowledge of DevOps and agile methodologies in data project delivery. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Track record of supporting and training colleagues on new data products and solutions. Desirable: Recognised Microsoft certifications in Azure Fundamentals and Power BI Please apply asap if interested - GleeIT Senior BI Developer At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Service Desk Analyst - Immediate start - Birmingham (£25K) Rolling month contact - temp to perm opportunity Service Desk Analyst for a leading UK retailer. Reporting into the Technology Service Desk Team Leader you will play a crucial role in delivering outstanding support to your colleagues across the companies Stores, Distribution Centre (DC) and Support Centre (SC). You're a natural communicator who enjoys keeping your colleagues in the loop, ensuring they feel their issues are understood and giving them the confidence the issues will be resolved. You thrive on seeing incidents & problems through to resolution, spotting trends and holding yourself to the highest best practice standards. You keep up to date with technology, enjoy getting into the detail and owning issues. This is an exciting opportunity for an ambitious, technically minded and customer focused Service Desk Analyst to join our evolving Technology Services team. About The Role Measures of success The purpose of the role is to respond effectively to incidents and requests restoring service or fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders. The key responsibilities are; Incident Management Accurately logging, categorising, prioritising and owning incidents ensuring all relevant data is captured as early as possible in the lifecycle. Completing initial diagnostics, known error checks and resolving or functionally escalating incidents to resolver groups ensuring the right resolution path is applied and SLAs are monitored continuously. Flagging any knowledge management opportunities prior to closure. Closing the loop on all associated communications and linking incidents to problem tickets where one exists. Problem Management Acting as an early warning system, spotting incident trends, potential major incidents and aged incidents ensuring they are flagged to the appropriate stakeholders as early as possible. Request Management Accurately logging, categorising, prioritising and owning requests ensuring all relevant data is captured as early as possible in the lifecycle. Confirming appropriate approvals, agreeing timelines with the requestor. Assigning requests to resolver groups ensuring the right resolver path is applied and SLAs are monitored continuously. Flagging any knowledge management opportunities prior to closure. Closing the loop on all associated communications. Knowledge Management Creating and maintaining known errors, workarounds, knowledge articles & standard operating procedures. Seeking training and documentation opportunities across Technology Services. Data capture quality / accuracy, first time fix rate, SLAs, knowledge flags raised, known problems linked, User feedback. Escalations are raised when appropriate. Data capture quality / accuracy, first time fulfilment rate, SLAs, knowledge flags raised, user feedback. Knowledge Base Contributions Knowledge, Skills & Experience Mandatory Strong communication skills with an ability to discuss technical subjects with a non-technical audience. Ability to logically troubleshoot issues and apply the correct resolutions. Demonstrable experience working within an enterprise level Service Desk environment aligning to ITIL best practice. Technical experience in operating systems, hardware support and basic networking. Experience of ITSM tools, remote access, antivirus, email and general user / business applications. Desirable Certifications such as; ITIL Foundation, Service Desk Institute, MCSA, CompTIA A+, Security+, IT Diplomas etc. Retail technology experience. Application Support experience working closely with a development team. Exposure to infrastructure concepts such as Active Directory, By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Senior Application Support - £50,000 - £60,000 - Fully remote with occasional travel to Birmingham We are recruiting for a Senior Application Support Engineer to join a rapidly expanding business based in Birmingham. The role will be fully remote with occasional travel to the office when needed for meetings. You will be responsible for being a point of escalation for the applications team across a wide range of products, from bespoke to Microsoft Dynamics. This will include Powerapps, Azure, Dynamics CRM, PMS and many more. The ideal candidate will have a strong technical background with the ability to pick up any new software. We do not need a specialist in one area, we need someone who is capable of mastering many. Requires experience: Senior experience in an Applications Support Function. 2 / 3rd Line Support against Dynamics CRM. 2/3rd Line Support against Azure Datafactory. Design & Build of Microsoft PowerApps & Automate Processes. Development Experience with code (preferably Python). ITIL Awareness. Aware of DevOps & Agile delivery methods. If you have the required experience and would like to find out more, please apply here. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

MI & Data Analyst for a Financial Services organisation based in the midlands. Flexible working - most days remote As our MI & Data Analyst - some key accountability will include: Support the MI Centre of Excellence, wider Finance function and the Persistent MI Team where necessary. Deliver high quality, cost effective MI solutions, ensuring that requirements can be met by available data and that any changes to processes and systems are fully explored and understood. Document, verify and manage MI requirements throughout the delivery lifecycle, challenging where appropriate and using, proof-of-concepts and prototypes to refine & prioritise final requirements with business owners. Undertake data analysis in order to evaluate availability and quality of data, identify transformations and produce draft data models. Supporting the development and maintenance of financial models using visual basic and AWS & data science tools. Working as our MI & Data Analyst, you'll work collaboratively to build and maintain effective working relationships with other internal functions. You'll also provide expert knowledge to colleagues and stakeholders and ensure that the organisations change management framework, methodologies and change control processes are followed. You will be or have: Essential Strong SQL knowledge Excellent communication and presentation skills at all levels Experience in Data Analysis across a range of sources (e.g. relational and dimensional databases, file systems, semi-structured and unstructured data, models, spreadsheets) Familiarity with business analysis and process modelling Experience in using Business Intelligence and Enterprise Reporting tools (ideally Cognos Report/Query Studio v10) Experience in using Data Discovery/Data Visualisation tools (e.g. Tableau, SAS VA, QlikSense, PowerBI) Awareness of data modelling and data warehouse methodologies Stakeholder engagement, management and collaboration with ability to question and challenge, put forward new ideas and gain buy in through key working relationships Any Python Knowledge is a bonus By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

RPA Developer / Blue Prism / Remote working / 12 month Fixed Term RPA Developer required to provide support solutions working on a key RPA Project. You will design, build, implement and provide operational support to robotic automation processes, intelligent automation solutions and the RPA application platform. . Duties and Responsibilities of the role: Building process automations in accordance with...... click apply for full job details

RPA Developer / Blue Prism / Remote working / 12 month Fixed Term RPA Developer required to provide support solutions working on a key RPA Project. You will design, build, implement and provide operational support to robotic automation processes, intelligent automation solutions and the RPA application platform. . Duties and Responsibilities of the role: Building process automations in accordance with...... click apply for full job details

Cloud Azure Engineer -Azure - Working from home - 1-2 days max per week in the office. A Birmingham employer of choice Cloud Engineer you will be part of an exciting transformation programme of work expected to roll out over a five year period. You will shape the design and deliver a cost-effective cloud infrastructure which seamlessly accommodates growth, whilst ensuring service reliability, perfor...... click apply for full job details

Cloud Azure Engineer -Azure - Working from home - 1-2 days max per week in the office. A Birmingham employer of choice Cloud Engineer you will be part of an exciting transformation programme of work expected to roll out over a five year period. You will shape the design and deliver a cost-effective cloud infrastructure which seamlessly accommodates growth, whilst ensuring service reliability, perfor...... click apply for full job details