Following a recent internal promotion, a fantastic opportunity has arisen for a Service Desk Analyst to join our busy IT Operations Team. This role is on a permanent full-time basis working 37 hours per week, primarily based in our modern head office in Birkenhead, with some home-working as part of a hybrid working policy. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby. The role of Service Desk Analyst reports directly to the Service Desk Improvement Manager. The overall purpose of the role will be to provide timely, high quality IT support to enable your colleagues to do their jobs effectively. This is an exciting time to join the team as we embark on an improvement programme, look to achieve certification with the Service Desk Institute (SDI), and plan to replace our helpdesk software with a modern IT service management solution. You will be someone with a positive and enthusiastic personality with a strong focus on teamwork and customer service. You will have excellent technical and analytical skills combined with a methodical approach to troubleshooting and fault resolution. Service Desk Analyst Requirements: Experience of providing first and second line technical support in the workplace, supporting multiple users, logging and resolving incidents and service requests on an IT service management system. Technically competent in Active Directory, Windows 10, Exchange Online/Outlook and Windows Server 2012 and above. Experience of configuring, deploying and managing mobile devices including laptops, smartphones and tablets. Good verbal and written communication skills are a must and ideally you will be fully proficient in all Microsoft Office packages. A full induction will be given to help you settle into your new role with an opportunity to meet new colleagues and find out more about Magenta Living. In addition, Service Desk Analysts are provided with SDI Service Desk Analyst and ITIL training, with the opportunity to get accredited. Service Desk Analyst Benefits: 25 days annual leave entitlement Healthcare Cash Plan Pension Scheme Talent Management Programmes and e-learning access Wellbeing and Employee Engagement initiatives A subsidised on-site gym Free parking is provided to staff either on site or nearby If you think that you are suitable for this Service Desk Analyst role, please apply now with your CV and Covering Letter! Closing Date: Monday 10th January 2022 Interview Date(s): Wed 19th/Thurs 20th January 2022 Our Values: Adaptability, Accountability, Ambition Our Equality, Diversity and Inclusion Commitment Statement Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds. We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.
08/01/2022
Full time
Following a recent internal promotion, a fantastic opportunity has arisen for a Service Desk Analyst to join our busy IT Operations Team. This role is on a permanent full-time basis working 37 hours per week, primarily based in our modern head office in Birkenhead, with some home-working as part of a hybrid working policy. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby. The role of Service Desk Analyst reports directly to the Service Desk Improvement Manager. The overall purpose of the role will be to provide timely, high quality IT support to enable your colleagues to do their jobs effectively. This is an exciting time to join the team as we embark on an improvement programme, look to achieve certification with the Service Desk Institute (SDI), and plan to replace our helpdesk software with a modern IT service management solution. You will be someone with a positive and enthusiastic personality with a strong focus on teamwork and customer service. You will have excellent technical and analytical skills combined with a methodical approach to troubleshooting and fault resolution. Service Desk Analyst Requirements: Experience of providing first and second line technical support in the workplace, supporting multiple users, logging and resolving incidents and service requests on an IT service management system. Technically competent in Active Directory, Windows 10, Exchange Online/Outlook and Windows Server 2012 and above. Experience of configuring, deploying and managing mobile devices including laptops, smartphones and tablets. Good verbal and written communication skills are a must and ideally you will be fully proficient in all Microsoft Office packages. A full induction will be given to help you settle into your new role with an opportunity to meet new colleagues and find out more about Magenta Living. In addition, Service Desk Analysts are provided with SDI Service Desk Analyst and ITIL training, with the opportunity to get accredited. Service Desk Analyst Benefits: 25 days annual leave entitlement Healthcare Cash Plan Pension Scheme Talent Management Programmes and e-learning access Wellbeing and Employee Engagement initiatives A subsidised on-site gym Free parking is provided to staff either on site or nearby If you think that you are suitable for this Service Desk Analyst role, please apply now with your CV and Covering Letter! Closing Date: Monday 10th January 2022 Interview Date(s): Wed 19th/Thurs 20th January 2022 Our Values: Adaptability, Accountability, Ambition Our Equality, Diversity and Inclusion Commitment Statement Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds. We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.
Role: Finance Business Analyst (ERP/NetSuite) - outside IR35 Location: Crawley/Remote Role type: Contract Duration: 12 months+ Start date: ASAP Rate: £500-525pd (outside IR35) Our client is seeking an experienced Finance Business Analyst who will drive the implementation and adoption of a new finance ERP system (NetSuite) across all geographical locations of the business. Fully remote. Our client is an award winning & thriving International pharmaceutical company are undergoing a major business transformation programme. This exciting opportunity requires candidates from a blue-chip background who can make a positive contribution to the business. The Role as Finance Business Analyst: Facilitate workshops with key business stakeholders to: Gather as-is issues and challenges currently experienced. Discuss, agree and document the to-be processes Provide input and insight into best practice Perform a gap analysis against existing systems, BRD, Process Mapping, Traceability Matrix Requirements gathering and specification skills - including standard approaches for assimilation and presentation Conduct requirements elicitation and prioritisation with business stakeholders and the delivery team including functional, non-functional & technical requirements and Testing (UAT scripts and manage UAT activities) where necessary Strong analytical skills, ability to understand problem domain and express complexity in clear terms to technical and non-technical stakeholders The ability to translate business requirements into detailed functional design either using UML (UseCases, Activity/State Diagrams, Process Mapping, Work Shops) Stakeholder (internal/external) relationship management Create and manage functional specification together with creative, user experience and technical stakeholders Support project manager during project planning and delivery, including estimation, risk management, briefing of technical and quality assurance teams, issue resolution, client status updates and testing The Candidate In addition to excellent communication and stakeholder management skills, you should possess strong collaboration and people management skills, be a pragmatic person and highly focused on delivery. Strong knowledge of Finance Systems (Netsuite, Workday, Dynamics, SAP or similar) Waterfall & Agile Experience Proven experience in gathering business and functional requirements through a variety of methods, interacting directly with end users and senior business stakeholders alike. Ideally CIMA, ACCA or FCCA qualified Experience in writing UAT scripts and manage UAT activities End to end experience of the systems project life cycle, with proven experience of delivering projects using different methodologies Demonstrable evidence of documenting and analysing complex business processes. Previous experience of delivering digital projects encompassing both website and mobile application development. Demonstrable experience writing requirements specifications for Information Systems A flexible approach, with the ability to quickly adapt to changes in a fast-paced environment. Strong verbal and written communication skills as well as customer service skills.
08/01/2022
Contractor
Role: Finance Business Analyst (ERP/NetSuite) - outside IR35 Location: Crawley/Remote Role type: Contract Duration: 12 months+ Start date: ASAP Rate: £500-525pd (outside IR35) Our client is seeking an experienced Finance Business Analyst who will drive the implementation and adoption of a new finance ERP system (NetSuite) across all geographical locations of the business. Fully remote. Our client is an award winning & thriving International pharmaceutical company are undergoing a major business transformation programme. This exciting opportunity requires candidates from a blue-chip background who can make a positive contribution to the business. The Role as Finance Business Analyst: Facilitate workshops with key business stakeholders to: Gather as-is issues and challenges currently experienced. Discuss, agree and document the to-be processes Provide input and insight into best practice Perform a gap analysis against existing systems, BRD, Process Mapping, Traceability Matrix Requirements gathering and specification skills - including standard approaches for assimilation and presentation Conduct requirements elicitation and prioritisation with business stakeholders and the delivery team including functional, non-functional & technical requirements and Testing (UAT scripts and manage UAT activities) where necessary Strong analytical skills, ability to understand problem domain and express complexity in clear terms to technical and non-technical stakeholders The ability to translate business requirements into detailed functional design either using UML (UseCases, Activity/State Diagrams, Process Mapping, Work Shops) Stakeholder (internal/external) relationship management Create and manage functional specification together with creative, user experience and technical stakeholders Support project manager during project planning and delivery, including estimation, risk management, briefing of technical and quality assurance teams, issue resolution, client status updates and testing The Candidate In addition to excellent communication and stakeholder management skills, you should possess strong collaboration and people management skills, be a pragmatic person and highly focused on delivery. Strong knowledge of Finance Systems (Netsuite, Workday, Dynamics, SAP or similar) Waterfall & Agile Experience Proven experience in gathering business and functional requirements through a variety of methods, interacting directly with end users and senior business stakeholders alike. Ideally CIMA, ACCA or FCCA qualified Experience in writing UAT scripts and manage UAT activities End to end experience of the systems project life cycle, with proven experience of delivering projects using different methodologies Demonstrable evidence of documenting and analysing complex business processes. Previous experience of delivering digital projects encompassing both website and mobile application development. Demonstrable experience writing requirements specifications for Information Systems A flexible approach, with the ability to quickly adapt to changes in a fast-paced environment. Strong verbal and written communication skills as well as customer service skills.
Full Stack Developer - .NET Core, C#, Vue, React, Azure, Microservices Our client is looking for a Full Stack Senior Developer to join their consumer-focused development team. This is the team that is responsible for the development and support of their consumer facing technologies (including websites, advertising technology and tools along with associated administration systems/interfaces) This a key focus area for the companys future growth plans, and this is a great time to join a forward thinking, tech enabled company if you are the sort of Developer that likes to shape things and have a real impact on the outcomes of the products you develop. To achieve the business objectives, they want to build the best, most effective solutions, using the latest technology. You will have experience to hit the ground running with our technology stack and help shape exciting new technologies and dev practices. You'll come from a fast-paced background, with an agile mindset of experimentation at pace. Above all, they've got a great team of smart individuals who are passionate about their work and technology. They have four key areas that the consumer-focused team are responsible for: 3rd Party Publisher-site interactive technology. They have proprietary advertising technology that runs within websites such as major automotive publications. This technology serves interactive web tools to in-market car buyers. Ad-Tech that functions within wider AdTech Platforms. 1st Party Websites (including Green.car) that help consumers to find the right car for them, contributing to making car buying effortless. Conversion pages and consumer journeys powered by a proprietary conversion page system. The Responsibilities and Prior Experience The team is responsible for support of the systems they build and manage so you will be part owner of systems and play a key part in their ongoing advancement. You will be reporting to the consumer technology team development manager. Experienced in web technologies that can inherently scale effectively from small-scale usage up to larger scale usage (Cloud, micro services, Functions/Lambdas, React/Vue.js, Vanilla.js .Net, node.js etc..). Good SQL skills and experience of working with data sets (automotive data is a bonus). Great understanding of SOLID principles Experienced in Responsive Web, with previous experience working on a UK brand's consumer-facing-website tech stack and within their modern development practices. Automation First mindset. A wealth of experience working within an agile environment as part of a multi-discipline team. Using tools such as Jira. Experience with CI/CD and release pipelines. Experience leading on technical choices, coaching less experienced developers within your team. Contributing to the wider dev community of the company. Always looking at the best approaches and tech coming from the wider industry. It's not essential but would be a bonus for them if you have working experience of the Ad-Tech ecosystem, each of the platforms and considerations required for each, the technologies involved and the how to push the boundaries of the limitations across each Ad platform. The Company: Our client is a cutting-edge technology business that has built a diverse range of cutting-edge technologies including their own ad-tech products, blockchain based customer acquisition platform, unique multi-channel contact centre technology and data distribution integration to each of their clients. They focus on bringing together the latest industry trends and technological advances to provide highly innovative products - an exciting place to be with great bespoke technology constantly in production.
07/10/2021
Full time
Full Stack Developer - .NET Core, C#, Vue, React, Azure, Microservices Our client is looking for a Full Stack Senior Developer to join their consumer-focused development team. This is the team that is responsible for the development and support of their consumer facing technologies (including websites, advertising technology and tools along with associated administration systems/interfaces) This a key focus area for the companys future growth plans, and this is a great time to join a forward thinking, tech enabled company if you are the sort of Developer that likes to shape things and have a real impact on the outcomes of the products you develop. To achieve the business objectives, they want to build the best, most effective solutions, using the latest technology. You will have experience to hit the ground running with our technology stack and help shape exciting new technologies and dev practices. You'll come from a fast-paced background, with an agile mindset of experimentation at pace. Above all, they've got a great team of smart individuals who are passionate about their work and technology. They have four key areas that the consumer-focused team are responsible for: 3rd Party Publisher-site interactive technology. They have proprietary advertising technology that runs within websites such as major automotive publications. This technology serves interactive web tools to in-market car buyers. Ad-Tech that functions within wider AdTech Platforms. 1st Party Websites (including Green.car) that help consumers to find the right car for them, contributing to making car buying effortless. Conversion pages and consumer journeys powered by a proprietary conversion page system. The Responsibilities and Prior Experience The team is responsible for support of the systems they build and manage so you will be part owner of systems and play a key part in their ongoing advancement. You will be reporting to the consumer technology team development manager. Experienced in web technologies that can inherently scale effectively from small-scale usage up to larger scale usage (Cloud, micro services, Functions/Lambdas, React/Vue.js, Vanilla.js .Net, node.js etc..). Good SQL skills and experience of working with data sets (automotive data is a bonus). Great understanding of SOLID principles Experienced in Responsive Web, with previous experience working on a UK brand's consumer-facing-website tech stack and within their modern development practices. Automation First mindset. A wealth of experience working within an agile environment as part of a multi-discipline team. Using tools such as Jira. Experience with CI/CD and release pipelines. Experience leading on technical choices, coaching less experienced developers within your team. Contributing to the wider dev community of the company. Always looking at the best approaches and tech coming from the wider industry. It's not essential but would be a bonus for them if you have working experience of the Ad-Tech ecosystem, each of the platforms and considerations required for each, the technologies involved and the how to push the boundaries of the limitations across each Ad platform. The Company: Our client is a cutting-edge technology business that has built a diverse range of cutting-edge technologies including their own ad-tech products, blockchain based customer acquisition platform, unique multi-channel contact centre technology and data distribution integration to each of their clients. They focus on bringing together the latest industry trends and technological advances to provide highly innovative products - an exciting place to be with great bespoke technology constantly in production.
BI Developer Location: HQ is based in Liverpool. This role can be remote. Our client is looking for a BI Developer for their Data/BI Team. In this role, you will play a key part in developing the businesses intelligence capabilities of the company, designing and developing systems and reports that support the data-driven direction of the company. You will be a self-starter with initiative and resilience, used to working alone and as part of a team. Fundamentally, you must have a passion for data, and be keen to deliver the tools to move the business forward. Currently our client is in a transition phase - moving away from legacy systems to modern systems, such as Twilio Flex. Currently data is amalgamated in Power BI and Qlikview from a variety of sources, including SQL databases, sharepoint and marketing platforms. The goal is that they will combine internal and external data into systems that allow self-service BI, to allow stakeholders to ask and answer key business questions. Ultimately, progressive BI will allow all areas of the business to optimise the customer flow and work smarter to deliver revenue in the most efficient way, while ensuring they deliver for clients. The Responsibilities Designing and improving data models in Power BI, and contributing to the design of underlying data models in data storage systems Refining Power BI datasets and creating the measures and dimensions to fulfil reporting requirements Analysing business requirements and creating reports and dashboards that elegantly and efficiently fulfil these Creating the tools to support self-service BI Supporting product-led development of systems to create feedback mechanisms to help products succeed Creating reports and dashboards to help stakeholders understand business data, and generate actionable insight Identifying opportunities for further tech developments within the team and business Reporting to the BI Team Leader The Skills & Experience They are looking for someone with strong experience of building Power BI systems from the ground up This knowledge and experience will be underpinned by experience with databases and SQL Experience of ETL of data from disparate and varied sources will also be beneficial Candidates should have worked with stakeholders from tech and business teams to understand data sources and requirements to produce reports and analysis from first principles Although the role will be development first, experience of data analysis will help to understand needs, and to support stakeholders take the initial steps on the journey to self-service BI Our client is a cutting-edge technology business that has built a diverse range of cutting-edge technologies including ad-tech products, blockchain based customer acquisition platform, unique multi-channel contact centre technology and data distribution integration to each of their clients. They focus on bringing together the latest industry trends and technological advances to provide highly innovative products - an exciting place to be with great bespoke technology constantly in production.
07/10/2021
Full time
BI Developer Location: HQ is based in Liverpool. This role can be remote. Our client is looking for a BI Developer for their Data/BI Team. In this role, you will play a key part in developing the businesses intelligence capabilities of the company, designing and developing systems and reports that support the data-driven direction of the company. You will be a self-starter with initiative and resilience, used to working alone and as part of a team. Fundamentally, you must have a passion for data, and be keen to deliver the tools to move the business forward. Currently our client is in a transition phase - moving away from legacy systems to modern systems, such as Twilio Flex. Currently data is amalgamated in Power BI and Qlikview from a variety of sources, including SQL databases, sharepoint and marketing platforms. The goal is that they will combine internal and external data into systems that allow self-service BI, to allow stakeholders to ask and answer key business questions. Ultimately, progressive BI will allow all areas of the business to optimise the customer flow and work smarter to deliver revenue in the most efficient way, while ensuring they deliver for clients. The Responsibilities Designing and improving data models in Power BI, and contributing to the design of underlying data models in data storage systems Refining Power BI datasets and creating the measures and dimensions to fulfil reporting requirements Analysing business requirements and creating reports and dashboards that elegantly and efficiently fulfil these Creating the tools to support self-service BI Supporting product-led development of systems to create feedback mechanisms to help products succeed Creating reports and dashboards to help stakeholders understand business data, and generate actionable insight Identifying opportunities for further tech developments within the team and business Reporting to the BI Team Leader The Skills & Experience They are looking for someone with strong experience of building Power BI systems from the ground up This knowledge and experience will be underpinned by experience with databases and SQL Experience of ETL of data from disparate and varied sources will also be beneficial Candidates should have worked with stakeholders from tech and business teams to understand data sources and requirements to produce reports and analysis from first principles Although the role will be development first, experience of data analysis will help to understand needs, and to support stakeholders take the initial steps on the journey to self-service BI Our client is a cutting-edge technology business that has built a diverse range of cutting-edge technologies including ad-tech products, blockchain based customer acquisition platform, unique multi-channel contact centre technology and data distribution integration to each of their clients. They focus on bringing together the latest industry trends and technological advances to provide highly innovative products - an exciting place to be with great bespoke technology constantly in production.
Software Development Manager Location: HQ is based in Liverpool. This role can be remote. In a newly formed role, a Development Manager is required to oversee the Engagement Team which is responsible for the development and support of consumer facing technologies. The Engagement Team is a key focus area for our clients future growth plans and this is a great time to join a forward thinking, tech enabled company if you're the sort of Tech Leader that likes to shape things and have a real impact at the company-wide level. You and your team will be responsible for building amazing technology solutions to leverage our clients partnership with 3rd Party Publishers and their huge user bases; to ultimately bring great outcomes to our automotive clients. To achieve business objectives, our client wants to build the best, most effective solutions, using the latest technology. You will have experience to hit the ground running and shape the team and exciting new technologies/practices. You'll come from a fast-paced background, with an agile mindset of experimentation at pace. We have four key areas that the Engagement Team are responsible for: 3rd Party Publisher-site interactive technology. We build the interactive web tools for in-market car buyers to use on the publisher's websites. Ad-Tech that functions within wider AdTech Platforms. 1st Party Websites (including Green.car) that help consumers to find the right car for them, contributing to making car buying effortless. Landing Pages and consumer journeys. Responsibilities and prior experience: Leadership of the development sub-teams within the Engagement team. Teams with consist of developers of all levels. Leadership and oversight of the development practices, technology choices and architectural patterns employed in our Tech Stacks. Hands on, lead-by-example is still desirable in this role. Forming a close partnership with the aligned Product Managers for each of the sub areas within Engagement. Experienced in web architecture that can inherently scale effectively from small-scale usage up to larger scale usage (Cloud, micro services, Functions/Lamba, React/Vue.js, .Net etc..). Ideally will have a working experience of the Ad-Tech ecosystem, each of the platforms and considerations required for each, the technologies involved and the how to push the boundaries of the limitations across each Ad platform. Experienced in Responsive Web, with previous ownership of a brand's UK-wide consumer-facing-website's technology and development practices. Support practices within the Engagement Team, for each of the solutions. Reporting directly into the CTO, you will contribute to the wider Technology team and company's OKRs. TLA Our client is a cutting-edge technology business that has built a diverse range of cutting-edge technologies including our own ad-tech products, blockchain based customer acquisition platform, unique multi-channel contact centre technology and data distribution integration to each of their clients. They focus on bringing together the latest industry trends and technological advances to provide highly innovative products - an exciting place to be with great bespoke technology constantly in production.
07/10/2021
Full time
Software Development Manager Location: HQ is based in Liverpool. This role can be remote. In a newly formed role, a Development Manager is required to oversee the Engagement Team which is responsible for the development and support of consumer facing technologies. The Engagement Team is a key focus area for our clients future growth plans and this is a great time to join a forward thinking, tech enabled company if you're the sort of Tech Leader that likes to shape things and have a real impact at the company-wide level. You and your team will be responsible for building amazing technology solutions to leverage our clients partnership with 3rd Party Publishers and their huge user bases; to ultimately bring great outcomes to our automotive clients. To achieve business objectives, our client wants to build the best, most effective solutions, using the latest technology. You will have experience to hit the ground running and shape the team and exciting new technologies/practices. You'll come from a fast-paced background, with an agile mindset of experimentation at pace. We have four key areas that the Engagement Team are responsible for: 3rd Party Publisher-site interactive technology. We build the interactive web tools for in-market car buyers to use on the publisher's websites. Ad-Tech that functions within wider AdTech Platforms. 1st Party Websites (including Green.car) that help consumers to find the right car for them, contributing to making car buying effortless. Landing Pages and consumer journeys. Responsibilities and prior experience: Leadership of the development sub-teams within the Engagement team. Teams with consist of developers of all levels. Leadership and oversight of the development practices, technology choices and architectural patterns employed in our Tech Stacks. Hands on, lead-by-example is still desirable in this role. Forming a close partnership with the aligned Product Managers for each of the sub areas within Engagement. Experienced in web architecture that can inherently scale effectively from small-scale usage up to larger scale usage (Cloud, micro services, Functions/Lamba, React/Vue.js, .Net etc..). Ideally will have a working experience of the Ad-Tech ecosystem, each of the platforms and considerations required for each, the technologies involved and the how to push the boundaries of the limitations across each Ad platform. Experienced in Responsive Web, with previous ownership of a brand's UK-wide consumer-facing-website's technology and development practices. Support practices within the Engagement Team, for each of the solutions. Reporting directly into the CTO, you will contribute to the wider Technology team and company's OKRs. TLA Our client is a cutting-edge technology business that has built a diverse range of cutting-edge technologies including our own ad-tech products, blockchain based customer acquisition platform, unique multi-channel contact centre technology and data distribution integration to each of their clients. They focus on bringing together the latest industry trends and technological advances to provide highly innovative products - an exciting place to be with great bespoke technology constantly in production.
Our client is passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimisation of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. They are currently looking for a Temporary Junior System Support Analyst to join their busy team in Shipley, West Yorkshire. The focus of this role is to support the Systems Manager to maintain all aspects of the IT infrastructure. You will take ownership for incidents and escalate them where necessary to see them through to resolution. Junior System Support Analyst Duties: Serving as the first point of contact for IT support within the organization Logging, prioritizing, and processing support calls through the internal helpdesk Installing, configuring, and maintaining software and hardware components of computer, mobile and networking systems Planning and undertaking scheduled maintenance, patching and upgrades Setup and ongoing admin of user accounts and security access Investigating, diagnosing, and resolving software and hardware faults Maintaining and updating technical documentation regularly Stock management and asset control of all IT hardware Proactive monitoring of systems for alerts Ongoing maintenance of system backups. Junior System Support Analyst Requirements: Good problem solving/troubleshooting skills Strong interpersonal and communications skills, both written and verbal Excellent customer service skills Ability to provide advice to non-technical aware end users Organized with good time management skills A 'can do' attitude to challenging issues Excellent planning, organizational and administrative skills Good working knowledge of Microsoft products including Office 365, Windows 10, Active Directory, Windows Server, and Exchange Knowledge of network infrastructure including TCP/IP A minimum of 2-3 years proven experience in an IT support role (1st/2ndline) Desirable: Experience administering Microsoft server environments (2012 R2, 2016, 2019) Knowledge of VMWare Knowledge of Veeam Backup and replication software A Solid understanding of advanced networking, including VPNs and VLANS Exposure to MS Azure. About the Company: Our client is one of the UK's largest, most experienced, and capable providers of prepayment, metering and other related services to community and district heating schemes. They make a success of schemes owned by local authorities, housing associations and private landlords. They help to optimize energy efficiency, keep costs fair, and protect the most vulnerable residents from fuel poverty. They are passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimization of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. If you think you are suitable for the Temporary Junior System Support Analyst role then please apply today!
07/10/2021
Seasonal
Our client is passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimisation of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. They are currently looking for a Temporary Junior System Support Analyst to join their busy team in Shipley, West Yorkshire. The focus of this role is to support the Systems Manager to maintain all aspects of the IT infrastructure. You will take ownership for incidents and escalate them where necessary to see them through to resolution. Junior System Support Analyst Duties: Serving as the first point of contact for IT support within the organization Logging, prioritizing, and processing support calls through the internal helpdesk Installing, configuring, and maintaining software and hardware components of computer, mobile and networking systems Planning and undertaking scheduled maintenance, patching and upgrades Setup and ongoing admin of user accounts and security access Investigating, diagnosing, and resolving software and hardware faults Maintaining and updating technical documentation regularly Stock management and asset control of all IT hardware Proactive monitoring of systems for alerts Ongoing maintenance of system backups. Junior System Support Analyst Requirements: Good problem solving/troubleshooting skills Strong interpersonal and communications skills, both written and verbal Excellent customer service skills Ability to provide advice to non-technical aware end users Organized with good time management skills A 'can do' attitude to challenging issues Excellent planning, organizational and administrative skills Good working knowledge of Microsoft products including Office 365, Windows 10, Active Directory, Windows Server, and Exchange Knowledge of network infrastructure including TCP/IP A minimum of 2-3 years proven experience in an IT support role (1st/2ndline) Desirable: Experience administering Microsoft server environments (2012 R2, 2016, 2019) Knowledge of VMWare Knowledge of Veeam Backup and replication software A Solid understanding of advanced networking, including VPNs and VLANS Exposure to MS Azure. About the Company: Our client is one of the UK's largest, most experienced, and capable providers of prepayment, metering and other related services to community and district heating schemes. They make a success of schemes owned by local authorities, housing associations and private landlords. They help to optimize energy efficiency, keep costs fair, and protect the most vulnerable residents from fuel poverty. They are passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimization of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. If you think you are suitable for the Temporary Junior System Support Analyst role then please apply today!
