Are you a natural relationship-builder who loves meeting business owners, starting conversations and turning interest into action? Would you enjoy rubbing shoulders with and learning from some of the world s most famous and influential speakers?Are you excited by the idea of being part of an ambitious growth journey with a global business coaching brand? Please read on.Bath & surrounding territory Permanent, full-time £28,000 £35,000 basic £50k OTEYou will be joining a growing business coaching organisation with big plans, a strong reputation and a mission to help business owners achieve more. This is an opportunity to work in an energetic, entrepreneurial environment where you will be surrounded by high performers, inspiring leaders and people who are serious about growth.We are looking for a confident, driven and sociable Business Development Manager to help grow our presence across Bath and the surrounding area. This is a front-line role where you will be the first point of contact for local business owners, introducing them to our business coaching services and encouraging them to attend free business seminars.What s in It for You? Full onboarding and ongoing sales trainingAccess to a substantial library of business strategies and resourcesRegular conferences and events with world-class speakersThe opportunity to play a key role in helping local business owners grow, improve and succeed This is not a coaching role. Your focus will be on generating qualified leads, building strong local connections, and filling seminar seats with ambitious SME owners who want to grow their businesses.The Role As our Business Development Executive, you will be the growth engine for the Bath territory. You will spend your time speaking with business owners, attending networking events, following up with prospects and converting conversations into confirmed seminar registrations.Your day-to-day responsibilities will include: Making regular outbound calls to business owners across the Bath territoryQualifying prospects, typically SME owners with 5 50 employees who are growth-mindedFollowing up with warm leads by phone, email and LinkedInAttending around two local networking events per weekRepresenting the business professionally at Chamber of Commerce events and business groupsBuilding relationships with referral partners such as accountants, solicitors and business advisorsConverting qualified prospects into confirmed registrations for free business seminarsManaging seminar confirmations, reminders and attendance follow-upKeeping accurate CRM records and reporting weekly on activity, pipeline and registrationsSupporting local marketing campaigns, including phone-mail-phone activity, LinkedIn outreach and direct campaigns The Ideal Candidate You will thrive in this role if you are target-driven, resilient and comfortable taking ownership of your own activity and results. You will enjoy speaking to new people, be confident on the phone, and know how to build rapport quickly and professionally.We are looking for someone who is: Experienced in outbound sales, business development or appointment settingConfident, engaging and persuasive on the phoneComfortable attending and working networking eventsMotivated by targets, performance and resultsOrganised, self-managed and able to work independentlyConfident using CRM systems and managing a sales pipelinePersistent and determined without being pushyProfessional, trustworthy and able to create a strong first impression Experience in a franchise, SME, business coaching or advisory environment would be beneficial, as would an existing network within the Bath business community. Experience using LinkedIn for business development would also be an advantage.About You You will be charming, sociable and influential, with the confidence to ask for commitment and the determination to keep going when prospects say no. You will enjoy being out in the local business community, building trust and creating opportunities.Above all, you will be excited by the chance to make a measurable impact in a growing territory.How to Apply Please apply and if shortlisted, Hiring People will ask you to complete a short video intereview. Please be sure to check your JUNK/SPAM Our client is an equal opportunities employer and welcomes applications from all qualified candidates regardless of age, gender, ethnicity, disability, sexual orientation or background.
19/05/2026
Full time
Are you a natural relationship-builder who loves meeting business owners, starting conversations and turning interest into action? Would you enjoy rubbing shoulders with and learning from some of the world s most famous and influential speakers?Are you excited by the idea of being part of an ambitious growth journey with a global business coaching brand? Please read on.Bath & surrounding territory Permanent, full-time £28,000 £35,000 basic £50k OTEYou will be joining a growing business coaching organisation with big plans, a strong reputation and a mission to help business owners achieve more. This is an opportunity to work in an energetic, entrepreneurial environment where you will be surrounded by high performers, inspiring leaders and people who are serious about growth.We are looking for a confident, driven and sociable Business Development Manager to help grow our presence across Bath and the surrounding area. This is a front-line role where you will be the first point of contact for local business owners, introducing them to our business coaching services and encouraging them to attend free business seminars.What s in It for You? Full onboarding and ongoing sales trainingAccess to a substantial library of business strategies and resourcesRegular conferences and events with world-class speakersThe opportunity to play a key role in helping local business owners grow, improve and succeed This is not a coaching role. Your focus will be on generating qualified leads, building strong local connections, and filling seminar seats with ambitious SME owners who want to grow their businesses.The Role As our Business Development Executive, you will be the growth engine for the Bath territory. You will spend your time speaking with business owners, attending networking events, following up with prospects and converting conversations into confirmed seminar registrations.Your day-to-day responsibilities will include: Making regular outbound calls to business owners across the Bath territoryQualifying prospects, typically SME owners with 5 50 employees who are growth-mindedFollowing up with warm leads by phone, email and LinkedInAttending around two local networking events per weekRepresenting the business professionally at Chamber of Commerce events and business groupsBuilding relationships with referral partners such as accountants, solicitors and business advisorsConverting qualified prospects into confirmed registrations for free business seminarsManaging seminar confirmations, reminders and attendance follow-upKeeping accurate CRM records and reporting weekly on activity, pipeline and registrationsSupporting local marketing campaigns, including phone-mail-phone activity, LinkedIn outreach and direct campaigns The Ideal Candidate You will thrive in this role if you are target-driven, resilient and comfortable taking ownership of your own activity and results. You will enjoy speaking to new people, be confident on the phone, and know how to build rapport quickly and professionally.We are looking for someone who is: Experienced in outbound sales, business development or appointment settingConfident, engaging and persuasive on the phoneComfortable attending and working networking eventsMotivated by targets, performance and resultsOrganised, self-managed and able to work independentlyConfident using CRM systems and managing a sales pipelinePersistent and determined without being pushyProfessional, trustworthy and able to create a strong first impression Experience in a franchise, SME, business coaching or advisory environment would be beneficial, as would an existing network within the Bath business community. Experience using LinkedIn for business development would also be an advantage.About You You will be charming, sociable and influential, with the confidence to ask for commitment and the determination to keep going when prospects say no. You will enjoy being out in the local business community, building trust and creating opportunities.Above all, you will be excited by the chance to make a measurable impact in a growing territory.How to Apply Please apply and if shortlisted, Hiring People will ask you to complete a short video intereview. Please be sure to check your JUNK/SPAM Our client is an equal opportunities employer and welcomes applications from all qualified candidates regardless of age, gender, ethnicity, disability, sexual orientation or background.
Run our helpdesk. Own the relationships. Build something that lasts. Impact It Global Ltd Home-based (UK, South East preferred) with occasional London travel Salary: £38,000 £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8 00, Monday to Friday You ll own the helpdesk. Not just work on it. We re a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong. We re looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You ll be the primary point of contact for approximately 35 clients and 300 endpoints. You ll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn t a chaotic startup where the goalposts move every week. It s a structured environment where quality, reliability, and clear communication are what matter most. What you ll actually be doing You ll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can t print, when a mailbox is full, when a server needs attention, you re the person who fixes it and closes the loop. Beyond ticket resolution, you ll build and maintain SOPs and technical documentation so that the knowledge doesn t live only in your head. You ll communicate directly with clients, setting expectations and providing updates without being asked. And you ll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you re someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you ll fit here. What we need from you Non-negotiables: You ll need to be comfortable working across the following from day one: Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments. You ll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms. Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you re the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we ll get along well. Experience: 3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision. What we re not looking for We should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn t the right role. We ve learned the hard way what happens when someone technically capable doesn t communicate well or manage their own time. We d rather find the right person than rush to fill the seat. What s in it for you £38,000 £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months. 30 days holiday + your birthday off. That s well above statutory, and we mean it. Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We re open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics. A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We re building something, and the right person will grow with us. A structured, supportive environment. You ll report to our Service Delivery Manager, who is technical, experienced, and available. You won t be left to figure things out alone, but you will be trusted to run your function. Quarterly performance reviews so you always know where you stand and what good looks like. About Impact It We ve been supporting regulated firms and growing businesses across London since 2014. We re not a faceless MSP churning through break-fix tickets. We re a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who care about getting it right. If that resonates with you, we d like to hear from you. How to apply Apply with your CV. No cover letter required, but if you want to tell us briefly why this role appeals to you, we ll read it. We re hiring one engineer for this role and we re moving promptly. We respect your time: our process is structured but not drawn out, and we ll keep you informed at every stage.
19/05/2026
Full time
Run our helpdesk. Own the relationships. Build something that lasts. Impact It Global Ltd Home-based (UK, South East preferred) with occasional London travel Salary: £38,000 £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8 00, Monday to Friday You ll own the helpdesk. Not just work on it. We re a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong. We re looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You ll be the primary point of contact for approximately 35 clients and 300 endpoints. You ll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn t a chaotic startup where the goalposts move every week. It s a structured environment where quality, reliability, and clear communication are what matter most. What you ll actually be doing You ll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can t print, when a mailbox is full, when a server needs attention, you re the person who fixes it and closes the loop. Beyond ticket resolution, you ll build and maintain SOPs and technical documentation so that the knowledge doesn t live only in your head. You ll communicate directly with clients, setting expectations and providing updates without being asked. And you ll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you re someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you ll fit here. What we need from you Non-negotiables: You ll need to be comfortable working across the following from day one: Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments. You ll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms. Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you re the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we ll get along well. Experience: 3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision. What we re not looking for We should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn t the right role. We ve learned the hard way what happens when someone technically capable doesn t communicate well or manage their own time. We d rather find the right person than rush to fill the seat. What s in it for you £38,000 £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months. 30 days holiday + your birthday off. That s well above statutory, and we mean it. Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We re open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics. A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We re building something, and the right person will grow with us. A structured, supportive environment. You ll report to our Service Delivery Manager, who is technical, experienced, and available. You won t be left to figure things out alone, but you will be trusted to run your function. Quarterly performance reviews so you always know where you stand and what good looks like. About Impact It We ve been supporting regulated firms and growing businesses across London since 2014. We re not a faceless MSP churning through break-fix tickets. We re a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who care about getting it right. If that resonates with you, we d like to hear from you. How to apply Apply with your CV. No cover letter required, but if you want to tell us briefly why this role appeals to you, we ll read it. We re hiring one engineer for this role and we re moving promptly. We respect your time: our process is structured but not drawn out, and we ll keep you informed at every stage.
Markyate Precision Machining (MPM), based in Markyate near St Albans, is a friendly, family owned and highly successful engineering business, specialising in providing subcontract engineering services for high-precision, high value components across a vast sector of industries within Europe and the UK. We are recruiting for a Systems Administrator to work on site within the business, with exceptional communication and problem-solving skills. Your responsibilities will include reporting directly to the Managing Director and working across the purchasing, quoting, stock and production planning and control system to ensure it remains fully integrated in and supportive of the Company's production processes. You will be liaising daily with our production, sales and managerial teams as well as suppliers and customers. To succeed as a Systems Administrator you should possess excellent verbal communication and IT skills and be able to juggle multiple tasks. Top candidates will have strong organisational, critical thinking and interpersonal skills, be analytical, proactive and organised. Previous experience of operating a business database system or working within an IT or administrative role would be an advantage. Part Time, Monday - Friday 25 Hours per week, flexibility on start and finish times. Would consider job share for right candidates. Salary: Full Time Equivalent c £32,000, Pro Rata Part Time c £21,000 per annum. Free On Site Parking.
19/05/2026
Full time
Markyate Precision Machining (MPM), based in Markyate near St Albans, is a friendly, family owned and highly successful engineering business, specialising in providing subcontract engineering services for high-precision, high value components across a vast sector of industries within Europe and the UK. We are recruiting for a Systems Administrator to work on site within the business, with exceptional communication and problem-solving skills. Your responsibilities will include reporting directly to the Managing Director and working across the purchasing, quoting, stock and production planning and control system to ensure it remains fully integrated in and supportive of the Company's production processes. You will be liaising daily with our production, sales and managerial teams as well as suppliers and customers. To succeed as a Systems Administrator you should possess excellent verbal communication and IT skills and be able to juggle multiple tasks. Top candidates will have strong organisational, critical thinking and interpersonal skills, be analytical, proactive and organised. Previous experience of operating a business database system or working within an IT or administrative role would be an advantage. Part Time, Monday - Friday 25 Hours per week, flexibility on start and finish times. Would consider job share for right candidates. Salary: Full Time Equivalent c £32,000, Pro Rata Part Time c £21,000 per annum. Free On Site Parking.
Are you a natural relationship-builder who loves meeting business owners, starting conversations and turning interest into action? Would you enjoy rubbing shoulders with and learning from some of the world's most famous and influential speakers? If you are also excited by the idea of being part of an ambitious growth journey with a global business coaching brand, please read on Bath & surrounding territory Permanent, full-time £28,000-£35,000 basic £50k OTE At ActionCOACH Bath, you will be joining a company with big plans, a strong reputation and a mission to help business owners achieve more. This is an opportunity to work in an energetic, entrepreneurial environment where you will be surrounded by high performers, inspiring leaders and people who are serious about growth. You will be a a confident, driven and sociable Business Development Manager to help grow our presence across Bath and the surrounding area. This is a front-line role where you will be the first point of contact for local business owners, introducing them to ActionCOACH and encouraging them to attend our free business seminars. What's in It for You? Full onboarding and ongoing sales training Access to ActionCOACH's library of 3,500+ business strategies and resources Regular conferences and events with world-class speakers The opportunity to play a key role in helping local business owners grow, improve and succeed This is not a coaching role. Your focus will be on generating qualified leads, building strong local connections, and filling seminar seats with ambitious SME owners who want to grow their businesses. The Role As our Business Development Executive, you will be the growth engine of ActionCOACH Bath. You will spend your time speaking with business owners, attending networking events, following up with prospects and converting conversations into confirmed seminar registrations. Your day-to-day responsibilities will include: Making regular outbound calls to business owners across the Bath territory Qualifying prospects, typically SME owners with 5-50 employees who are growth-minded Following up with warm leads by phone, email and LinkedIn Attending around two local networking events per week Representing ActionCOACH professionally at Chamber of Commerce events and business groups Building relationships with referral partners such as accountants, solicitors and business advisors Converting qualified prospects into confirmed registrations for free ActionCOACH business seminars Managing seminar confirmations, reminders and attendance follow-up Keeping accurate CRM records and reporting weekly on activity, pipeline and registrations Supporting local marketing campaigns, including phone-mail-phone activity, LinkedIn outreach and direct campaigns The Ideal Candidate You will thrive in this role if you are target-driven, resilient and comfortable taking ownership of your own activity and results. You will enjoy speaking to new people, be confident on the phone, and know how to build rapport quickly and professionally. We are looking for someone who is: Experienced in outbound sales, business development or appointment setting Confident, engaging and persuasive on the phone Comfortable attending and working networking events Motivated by targets, performance and results Organised, self-managed and able to work independently Confident using CRM systems and managing a sales pipeline Persistent and determined without being pushy Professional, trustworthy and able to create a strong first impression Experience in a franchise, SME, business coaching or advisory environment would be beneficial, as would an existing network within the Bath business community. Experience using LinkedIn for business development would also be an advantage. About You You will be charming, sociable and influential, with the confidence to ask for commitment and the determination to keep going when prospects say no. You will enjoy being out in the local business community, building trust and creating opportunities. Above all, you will be excited by the chance to make a measurable impact in a growing territory. How to Apply To apply, please send your CV and a short covering note of no more than one page explaining why this role appeals to you and what makes you the right person for it. ActionCOACH Bath is an equal opportunities employer and welcomes applications from all qualified candidates regardless of age, gender, ethnicity, disability, sexual orientation or background.
18/05/2026
Full time
Are you a natural relationship-builder who loves meeting business owners, starting conversations and turning interest into action? Would you enjoy rubbing shoulders with and learning from some of the world's most famous and influential speakers? If you are also excited by the idea of being part of an ambitious growth journey with a global business coaching brand, please read on Bath & surrounding territory Permanent, full-time £28,000-£35,000 basic £50k OTE At ActionCOACH Bath, you will be joining a company with big plans, a strong reputation and a mission to help business owners achieve more. This is an opportunity to work in an energetic, entrepreneurial environment where you will be surrounded by high performers, inspiring leaders and people who are serious about growth. You will be a a confident, driven and sociable Business Development Manager to help grow our presence across Bath and the surrounding area. This is a front-line role where you will be the first point of contact for local business owners, introducing them to ActionCOACH and encouraging them to attend our free business seminars. What's in It for You? Full onboarding and ongoing sales training Access to ActionCOACH's library of 3,500+ business strategies and resources Regular conferences and events with world-class speakers The opportunity to play a key role in helping local business owners grow, improve and succeed This is not a coaching role. Your focus will be on generating qualified leads, building strong local connections, and filling seminar seats with ambitious SME owners who want to grow their businesses. The Role As our Business Development Executive, you will be the growth engine of ActionCOACH Bath. You will spend your time speaking with business owners, attending networking events, following up with prospects and converting conversations into confirmed seminar registrations. Your day-to-day responsibilities will include: Making regular outbound calls to business owners across the Bath territory Qualifying prospects, typically SME owners with 5-50 employees who are growth-minded Following up with warm leads by phone, email and LinkedIn Attending around two local networking events per week Representing ActionCOACH professionally at Chamber of Commerce events and business groups Building relationships with referral partners such as accountants, solicitors and business advisors Converting qualified prospects into confirmed registrations for free ActionCOACH business seminars Managing seminar confirmations, reminders and attendance follow-up Keeping accurate CRM records and reporting weekly on activity, pipeline and registrations Supporting local marketing campaigns, including phone-mail-phone activity, LinkedIn outreach and direct campaigns The Ideal Candidate You will thrive in this role if you are target-driven, resilient and comfortable taking ownership of your own activity and results. You will enjoy speaking to new people, be confident on the phone, and know how to build rapport quickly and professionally. We are looking for someone who is: Experienced in outbound sales, business development or appointment setting Confident, engaging and persuasive on the phone Comfortable attending and working networking events Motivated by targets, performance and results Organised, self-managed and able to work independently Confident using CRM systems and managing a sales pipeline Persistent and determined without being pushy Professional, trustworthy and able to create a strong first impression Experience in a franchise, SME, business coaching or advisory environment would be beneficial, as would an existing network within the Bath business community. Experience using LinkedIn for business development would also be an advantage. About You You will be charming, sociable and influential, with the confidence to ask for commitment and the determination to keep going when prospects say no. You will enjoy being out in the local business community, building trust and creating opportunities. Above all, you will be excited by the chance to make a measurable impact in a growing territory. How to Apply To apply, please send your CV and a short covering note of no more than one page explaining why this role appeals to you and what makes you the right person for it. ActionCOACH Bath is an equal opportunities employer and welcomes applications from all qualified candidates regardless of age, gender, ethnicity, disability, sexual orientation or background.
Run our helpdesk. Own the relationships. Build something that lasts. Impact It Global Ltd Home-based (UK, South East preferred) with occasional London travel Salary: £38,000 - £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8:30 - 18:00, Monday to Friday You'll own the helpdesk. Not just work on it. We're a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong. We're looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You'll be the primary point of contact for approximately 35 clients and 300 endpoints. You'll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn't a chaotic startup where the goalposts move every week. It's a structured environment where quality, reliability, and clear communication are what matter most. What you'll actually be doing You'll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can't print, when a mailbox is full, when a server needs attention, you're the person who fixes it and closes the loop. Beyond ticket resolution, you'll build and maintain SOPs and technical documentation so that the knowledge doesn't live only in your head. You'll communicate directly with clients, setting expectations and providing updates without being asked. And you'll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you're someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you'll fit here. What we need from you Non-negotiables: You'll need to be comfortable working across the following from day one: Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments. You'll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms. Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you're the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we'll get along well. Experience: 3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision. What we're not looking for We should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn't the right role. We've learned the hard way what happens when someone technically capable doesn't communicate well or manage their own time. We'd rather find the right person than rush to fill the seat. What's in it for you £38,000 - £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months. 30 days holiday + your birthday off. That's well above statutory, and we mean it. Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We're open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics. A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We're building something, and the right person will grow with us. A structured, supportive environment. You'll report to our Service Delivery Manager, who is technical, experienced, and available. You won't be left to figure things out alone, but you will be trusted to run your function. Quarterly performance reviews so you always know where you stand and what good looks like. About Impact It We've been supporting regulated firms and growing businesses across London since 2014. We're not a faceless MSP churning through break-fix tickets. We're a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who car
18/05/2026
Full time
Run our helpdesk. Own the relationships. Build something that lasts. Impact It Global Ltd Home-based (UK, South East preferred) with occasional London travel Salary: £38,000 - £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8:30 - 18:00, Monday to Friday You'll own the helpdesk. Not just work on it. We're a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong. We're looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You'll be the primary point of contact for approximately 35 clients and 300 endpoints. You'll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn't a chaotic startup where the goalposts move every week. It's a structured environment where quality, reliability, and clear communication are what matter most. What you'll actually be doing You'll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can't print, when a mailbox is full, when a server needs attention, you're the person who fixes it and closes the loop. Beyond ticket resolution, you'll build and maintain SOPs and technical documentation so that the knowledge doesn't live only in your head. You'll communicate directly with clients, setting expectations and providing updates without being asked. And you'll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you're someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you'll fit here. What we need from you Non-negotiables: You'll need to be comfortable working across the following from day one: Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments. You'll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms. Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you're the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we'll get along well. Experience: 3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision. What we're not looking for We should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn't the right role. We've learned the hard way what happens when someone technically capable doesn't communicate well or manage their own time. We'd rather find the right person than rush to fill the seat. What's in it for you £38,000 - £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months. 30 days holiday + your birthday off. That's well above statutory, and we mean it. Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We're open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics. A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We're building something, and the right person will grow with us. A structured, supportive environment. You'll report to our Service Delivery Manager, who is technical, experienced, and available. You won't be left to figure things out alone, but you will be trusted to run your function. Quarterly performance reviews so you always know where you stand and what good looks like. About Impact It We've been supporting regulated firms and growing businesses across London since 2014. We're not a faceless MSP churning through break-fix tickets. We're a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who car
IT Distribution Sales Account manager required based in Birmingham B33 at their UK Head Office and operations Centre.... Intec Microsystems are one of the largest Independent privately owned IT distributors in the UK. Established in 2003 and with year on year growth T/O £70m+ Due to continued expansion, they are now looking for an additional sales account manager to target a large amount of dormant UK Reseller accounts that have previously traded but not been focused on due to level of existing accounts and sales staff. This will be a full time office based role at least for first 12 months due to ongoing training. As more experience is gained, WFH (in part) could be possible after. The individual will need to have (min 1-2 years) sales / account management experience including cold calling as part of their daily role (this is essential) plus ideally IT knowledge to a reasonable level (at least a basic level) although ongoing training will be given. You will need to be hard-working, reliable, enthusiastic and committed to learning and progression. As a company they do not cap commissions so their sales staff earn commission to levels between £10,000 - £50,000+ pa based on experience / Gross profit achieved / amount of time within business etc. As certain profit and customer levels are reached each month and year, you have the ability to increase your commission rates (and basic) resulting in higher rates of paid monthly commission/salary. They also offer higher commission levels once targets are invoiced each month thus pushing you on further in order to earn more money. Starting basic package £20,000 - £22,000 plus car allowance plus pension and other incentives. The business has a real can do / positive attitude which is why majority of their staff have been with them many years resulting in a very low turnover of staff resulting in job security and career and financial progression each year for those who are committed and want to keep pushing forward. If you want to join a forward thinking, successful business that offers the opportunity to have a great career and also earn an extremely good salary please contact them with CV and covering letter. They look forward to hearing from you. No agencies please!
07/10/2021
Full time
IT Distribution Sales Account manager required based in Birmingham B33 at their UK Head Office and operations Centre.... Intec Microsystems are one of the largest Independent privately owned IT distributors in the UK. Established in 2003 and with year on year growth T/O £70m+ Due to continued expansion, they are now looking for an additional sales account manager to target a large amount of dormant UK Reseller accounts that have previously traded but not been focused on due to level of existing accounts and sales staff. This will be a full time office based role at least for first 12 months due to ongoing training. As more experience is gained, WFH (in part) could be possible after. The individual will need to have (min 1-2 years) sales / account management experience including cold calling as part of their daily role (this is essential) plus ideally IT knowledge to a reasonable level (at least a basic level) although ongoing training will be given. You will need to be hard-working, reliable, enthusiastic and committed to learning and progression. As a company they do not cap commissions so their sales staff earn commission to levels between £10,000 - £50,000+ pa based on experience / Gross profit achieved / amount of time within business etc. As certain profit and customer levels are reached each month and year, you have the ability to increase your commission rates (and basic) resulting in higher rates of paid monthly commission/salary. They also offer higher commission levels once targets are invoiced each month thus pushing you on further in order to earn more money. Starting basic package £20,000 - £22,000 plus car allowance plus pension and other incentives. The business has a real can do / positive attitude which is why majority of their staff have been with them many years resulting in a very low turnover of staff resulting in job security and career and financial progression each year for those who are committed and want to keep pushing forward. If you want to join a forward thinking, successful business that offers the opportunity to have a great career and also earn an extremely good salary please contact them with CV and covering letter. They look forward to hearing from you. No agencies please!
Cyber Resilience Audit Specialist An exciting opportunity has arisen within our client, NHS Wales Informatics Service (NWIS) to join the new NHS Wales Cyber Resilience Unit being set up to act as the delegated competent authority in establishing and maintaining NHS Wales response to this legislation.The Security of Network & Information Systems Regulations (NIS Regulations) came into force in 2...... click apply for full job details
31/03/2021
Full time
Cyber Resilience Audit Specialist An exciting opportunity has arisen within our client, NHS Wales Informatics Service (NWIS) to join the new NHS Wales Cyber Resilience Unit being set up to act as the delegated competent authority in establishing and maintaining NHS Wales response to this legislation.The Security of Network & Information Systems Regulations (NIS Regulations) came into force in 2...... click apply for full job details