ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
22/05/2026
Full time
ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include: Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers for site visits when problems cannot be resolved remotely The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation. About you We are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, excellent customer service skills are required for this position. The role is fast-paced, and the ability to prioritize and manage multiple conflicting deadlines is essential. Key qualities for success in this role include strong problem-solving skills and attention to detail. Regular communication with internal and external stakeholders of all levels will be required, so excellent written and verbal communication skills are important. Job Types: Full-time, Permanent
19/05/2026
Full time
Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include: Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers for site visits when problems cannot be resolved remotely The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation. About you We are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, excellent customer service skills are required for this position. The role is fast-paced, and the ability to prioritize and manage multiple conflicting deadlines is essential. Key qualities for success in this role include strong problem-solving skills and attention to detail. Regular communication with internal and external stakeholders of all levels will be required, so excellent written and verbal communication skills are important. Job Types: Full-time, Permanent
Job Title: IT Project Manager Package/Salary: c£35k to c£40k per year + car allowance, dependent on experience A vacancy has arisen within our clients project team based in Abingdon for an IT Project Manager to join their small and busy team. Previous experience in a similar role is essential. Job Purpose: The Project Manager will be responsible for both the successful installation and the effective implementation of technology within Retail fit-out projects under their control, ensuring these projects are completed to the satisfaction of their manager and client. They will own, develop and safeguard all supplier and client relationships within their remit. Duties and Responsibilities: Responsible for the successful and effective installation of technology within retail fit-out projects. * Ensuring all projects are completed to the satisfaction of their manager and the customer. * Monitoring overall progress and use of resources, initiating corrective action where necessary. * Direct, manage and motivate the project team. * Build and sustain effective communications with other roles involved in the project. * Manage, develop and safeguard all supplier and client relationships within their remit. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessary by your changing role within the organisation and the overall business objectives of the organisation. Experience, Knowledge and Skills Required: Essential: Experience of implementing Business Change in Retail environments * Experience specially of technology change within business and the successful planning and implementation of the same A familiarity with the construction 'delivery' process from design through to completion. CSCS accreditation (limited only - yellow) Experience in structured cabling, network installations, hardware preparation and installation Telephony solutions and circuit delivery Asbestos UKATA Awareness (limited only - 1 day) Experience of working with demanding retail sector customers, in fast paced environments Being willing and able to travel extensively including working away, weekends and nightshifts Proven experience of managing teams and suppliers including experience of chairing and management of meetings. Be able to demonstrate effective leadership and motivational skills whilst also being a team builder with ability to coach and develop. Qualifications: Prince 2 Project Management or APM Certified CSCS - Yellow Asbestos UKATA - Awareness certificate Personal Qualities: Articulate and able to communicate professionally with colleagues at all levels, both internally and externally Ability to work as part of a team and support colleagues. Ability to cope with a demanding workload Prepared to take and implement decisions and accept responsibility for own actions. Self-motivated showing discretion to maintain confidentiality. Personable, positive and resilient. Strong work ethic Flexible to meet the needs of the business, including working unsociable and weekend hours
07/10/2021
Full time
Job Title: IT Project Manager Package/Salary: c£35k to c£40k per year + car allowance, dependent on experience A vacancy has arisen within our clients project team based in Abingdon for an IT Project Manager to join their small and busy team. Previous experience in a similar role is essential. Job Purpose: The Project Manager will be responsible for both the successful installation and the effective implementation of technology within Retail fit-out projects under their control, ensuring these projects are completed to the satisfaction of their manager and client. They will own, develop and safeguard all supplier and client relationships within their remit. Duties and Responsibilities: Responsible for the successful and effective installation of technology within retail fit-out projects. * Ensuring all projects are completed to the satisfaction of their manager and the customer. * Monitoring overall progress and use of resources, initiating corrective action where necessary. * Direct, manage and motivate the project team. * Build and sustain effective communications with other roles involved in the project. * Manage, develop and safeguard all supplier and client relationships within their remit. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessary by your changing role within the organisation and the overall business objectives of the organisation. Experience, Knowledge and Skills Required: Essential: Experience of implementing Business Change in Retail environments * Experience specially of technology change within business and the successful planning and implementation of the same A familiarity with the construction 'delivery' process from design through to completion. CSCS accreditation (limited only - yellow) Experience in structured cabling, network installations, hardware preparation and installation Telephony solutions and circuit delivery Asbestos UKATA Awareness (limited only - 1 day) Experience of working with demanding retail sector customers, in fast paced environments Being willing and able to travel extensively including working away, weekends and nightshifts Proven experience of managing teams and suppliers including experience of chairing and management of meetings. Be able to demonstrate effective leadership and motivational skills whilst also being a team builder with ability to coach and develop. Qualifications: Prince 2 Project Management or APM Certified CSCS - Yellow Asbestos UKATA - Awareness certificate Personal Qualities: Articulate and able to communicate professionally with colleagues at all levels, both internally and externally Ability to work as part of a team and support colleagues. Ability to cope with a demanding workload Prepared to take and implement decisions and accept responsibility for own actions. Self-motivated showing discretion to maintain confidentiality. Personable, positive and resilient. Strong work ethic Flexible to meet the needs of the business, including working unsociable and weekend hours
