ACS Performance

This is a fully onsite role based in Lincon which is a standalone position, ideal for a seasoned IT professional who thrives on autonomy. While the title is IT Manager, the focus is hands-on infrastructure engineering -not people management. You'll be the go-to expert responsible for maintaining and evolving the company's entire IT environment, from servers and networks to data security and user support. The business is a well-established manufacturer with global reach, and you'll be trusted to keep operations running smoothly, securely, and efficiently. If you're confident working solo, enjoy variety, and have a strong grounding in infrastructure, networking, and systems administration, this could be a great fit! What You'll Be Doing: Managing and securing all IT infrastructur e, hardware, and data systems Monitoring system performance and ensuring continuity of service Defining IT strategy, architecture, and processes for continuous improvement Troubleshooting hardware/software issues and implementing effective solutions Overseeing IT budgets and maintaining the asset register Ensuring compliance with company and group IT policies Collaborating with group IT on rollouts and upgrades Installing and maintaining servers, networks, and wireless systems Supporting staff with IT needs, onboarding, and system access Leading IT projects to future-proof infrastructure and security What You'll Bring: 2-5 years' experience in IT operations , ideally within manufacturing or industrial environments Proven success in rolling out IT infrastructure across diverse technologies Strong knowledge of systems administration, firewalls, VPNs, VOIP, and data storage Familiarity with licensing, compliance, and backup protocols Degree in IT, Computer Science, or equivalent experience Cisco networking and/or Microsoft Core Infrastructure qualifications or demonstratable experience and understanding Working Hours: Monday to Friday, 8:30am-4:30pm (37.5 hours/week) This is a hands-on, high-impact role in a business that values innovation, reliability, and continuous improvement. You'll be the go-to expert for all things IT, with the autonomy to shape infrastructure strategy and the support of a collaborative team. ACS are recruiting for a IT Manager . If you feel that you have the skills and experience required in this advertisement to be a IT Managersubmit your CV including an outline of your experience as a IT Manager. It is always a good idea to include a covering letter outlining your experience as a IT Manager with your application as this will enhance your chances of selection and improve your prospects of landing the IT Managerrole you desire.

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll be accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics to the Senior Management Team. Maintain ISO/GDPR compliance, CRM accuracy, and internal process adherence. Champion continuous improvement and service innovation across people, processes, and tools. Key Skills & Experience Strong experience managing a large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant environments. ACS are recruiting for a Customer Service Manager . If you feel that you have the skills and experience required in this advertisement to be a Customer Service Managersubmit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Managerrole you desire.

Data Reporting Analyst - Crawley (Hybrid, 3 Days in Office) Sector : Technology / Manufacturing Contract : Permanent Hybrid (3 days in-office, 2 remote) We're recruiting for a Data Reporting Analyst to join a well-established technology manufacturing company based in Crawley. This is a hybrid role focused on delivering accurate and insightful data reporting across the business, supporting decision-making at all levels. Ideal for someone with strong SQL, Power BI, and Excel skills who enjoys working with complex data sets and engaging with stakeholders. Key Responsibilities: Work with internal stakeholders to gather reporting requirements and deliver tailored reports. Manage and manipulate large, complex data sets from multiple sources. Develop and maintain dashboards to support data quality improvements. Support reporting and analytics delivery through corporate intranet tools. Perform ETL (Extract, Transform, Load) processes on various data sources. Collaborate with Applications team to ensure accurate information delivery. Provide 1st line application/reporting support to internal users. Key Skills & Experience: 4+ years in data reporting or analytics. Strong SQL skills for querying relational databases. Proficient in Microsoft Power BI and advanced Excel . Excellent analytical thinking and attention to detail. Confident communicator - able to explain complex data to non-technical stakeholders. Self-starter - comfortable working independently and proactively seeking data. Desirable (Not Essential): Experience with SAP Business One, Jira/Confluence. Programming exposure (e.g., Python). Experience in a commercial IT or tech manufacturing environment. Additional languages, especially Mandarin, Italian, or Japanese. This is a great opportunity for someone who thrives in a data-driven role and enjoys translating complex datasets into clear business insights. ACS are recruiting for aData Reporting Analyst . If you feel that you have the skills and experience required in this advertisement to be a Data Reporting Analyst submit your CV including an outline of your experience as a Data Reporting Analyst . It is always a good idea to include a covering letter outlining your experience as a Data Reporting Analyst with your application as this will enhance your chances of selection and improve your prospects of landing the Data Reporting Analystrole you desire.