Senior Software Engineer / Software Developer who has proven software application development experience across the stack C#, ASP, .NET, Blazor, API Development, Microservices, Containers and Deployment Pipelines is required for a well-established company based in Bedford, Bedfordshire. TWO JOBS AVAILABLE WOULD YOU LIKE TO HELP SHAPE THE FUTURE OF THE COMPANY'S TECHNOLOGY? If you can design and build scalable software, collaborate with diverse teams, mentor junior engineers, then we'd like to hear from you. SALARY: £60,000 - £70,000 per annum Benefits LOCATION: Hybrid Working with your time split working from home and the office in Bedford (MK44) This role can be based in either UK or Portugal - Local Salary Ranges Will Apply JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Senior Software Engineer / Software Developer who has proven software application development experience across the stack C#, ASP, .NET, Blazor, API Development, Microservices, Containers and Deployment Pipelines. Working as a Senior Software Engineer / Software Developer you'll design and build high-quality, scalable software that keeps the company's products and operations running smoothly. You'll write clean, maintainable code that balances immediate needs with long-term system sustainability. As the Senior Software Engineer / Software Developer you will work closely with both technical and non-technical teams, you'll help shape the technical roadmap, break down silos, and ensure alignment with the company's IT architecture. You'll also mentor junior engineers, share your expertise, and introduce new technologies that help the company work smarter and more effectively together. DUTIES Your duties as the Senior Software Engineer / Software Developer include: Write clean, effective, and scalable code to deliver reliable systems that drive business success Make pragmatic, well-informed decisions that align with the vision and future growth Work proactively and at pace, maintaining high standards and leading by example, while staying calm under pressure to quickly evaluate options and implement practical solutions Identify and recommend technology solutions to improve overall business efficiency Collaborate across teams and with architecture owners to break down silos and deliver the technical roadmap Embrace emerging technologies to enhance quality and accelerate progress Demonstrate a growth mindset, humility, and curiosity, engaging broadly across the business Be invested in supporting those around you to develop their skills, coaching and mentoring junior colleagues to expand their thinking and capabilities Communicate clearly and transparently, ensuring technical concepts are understood by all stakeholders CANDIDATE REQUIREMENTS Proven experience with Azure cloud services (App Services, Functions, SQL Database), identity & access, and infrastructure as code Strong software development skills across the stack using C#, ASP .NET, Blazor, API development, microservices, containers, and deployment pipelines Solid understanding of secure coding practices and compliance in SaaS environments, including Azure Security Centre and Defender Experience building scalable and reliable systems Be a collaborative team player with experience leading code reviews and mentoring junior engineers Hands-on experience working in Agile/Scrum environments Product-focused mindset with an understanding of SaaS models and balancing technical debt against business value The nice to haves: Degree level of education or equivalent in a relevant subject such as Computer Science, Computer Engineering, information management systems, software development or business information systems etc Practical understanding of applied AI in data platforms. BENEFITS A competitive base salary Holiday Trading Scheme Retail discounts Life assurance medical services Wellness programmes, fitness classes, gym discounts and much more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13759 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Bedford, Bedfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
08/09/2025
Full time
Senior Software Engineer / Software Developer who has proven software application development experience across the stack C#, ASP, .NET, Blazor, API Development, Microservices, Containers and Deployment Pipelines is required for a well-established company based in Bedford, Bedfordshire. TWO JOBS AVAILABLE WOULD YOU LIKE TO HELP SHAPE THE FUTURE OF THE COMPANY'S TECHNOLOGY? If you can design and build scalable software, collaborate with diverse teams, mentor junior engineers, then we'd like to hear from you. SALARY: £60,000 - £70,000 per annum Benefits LOCATION: Hybrid Working with your time split working from home and the office in Bedford (MK44) This role can be based in either UK or Portugal - Local Salary Ranges Will Apply JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Senior Software Engineer / Software Developer who has proven software application development experience across the stack C#, ASP, .NET, Blazor, API Development, Microservices, Containers and Deployment Pipelines. Working as a Senior Software Engineer / Software Developer you'll design and build high-quality, scalable software that keeps the company's products and operations running smoothly. You'll write clean, maintainable code that balances immediate needs with long-term system sustainability. As the Senior Software Engineer / Software Developer you will work closely with both technical and non-technical teams, you'll help shape the technical roadmap, break down silos, and ensure alignment with the company's IT architecture. You'll also mentor junior engineers, share your expertise, and introduce new technologies that help the company work smarter and more effectively together. DUTIES Your duties as the Senior Software Engineer / Software Developer include: Write clean, effective, and scalable code to deliver reliable systems that drive business success Make pragmatic, well-informed decisions that align with the vision and future growth Work proactively and at pace, maintaining high standards and leading by example, while staying calm under pressure to quickly evaluate options and implement practical solutions Identify and recommend technology solutions to improve overall business efficiency Collaborate across teams and with architecture owners to break down silos and deliver the technical roadmap Embrace emerging technologies to enhance quality and accelerate progress Demonstrate a growth mindset, humility, and curiosity, engaging broadly across the business Be invested in supporting those around you to develop their skills, coaching and mentoring junior colleagues to expand their thinking and capabilities Communicate clearly and transparently, ensuring technical concepts are understood by all stakeholders CANDIDATE REQUIREMENTS Proven experience with Azure cloud services (App Services, Functions, SQL Database), identity & access, and infrastructure as code Strong software development skills across the stack using C#, ASP .NET, Blazor, API development, microservices, containers, and deployment pipelines Solid understanding of secure coding practices and compliance in SaaS environments, including Azure Security Centre and Defender Experience building scalable and reliable systems Be a collaborative team player with experience leading code reviews and mentoring junior engineers Hands-on experience working in Agile/Scrum environments Product-focused mindset with an understanding of SaaS models and balancing technical debt against business value The nice to haves: Degree level of education or equivalent in a relevant subject such as Computer Science, Computer Engineering, information management systems, software development or business information systems etc Practical understanding of applied AI in data platforms. BENEFITS A competitive base salary Holiday Trading Scheme Retail discounts Life assurance medical services Wellness programmes, fitness classes, gym discounts and much more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13759 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Bedford, Bedfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Data Lead / BI Business Intelligence & Insights Manager / Principal Data Engineer who has proven leadership in a technology environment, managing teams of Data Engineers, BI Developers and Data Analysts is required for a well-established company based in Bedford, Bedfordshire. IS THIS YOU? Can you lead the company's data strategy, build cutting-edge infrastructure, and turn insights into impact while guiding a high-performing team to deliver business-changing results? If you can, we'd like to hear from you. SALARY: £62,000 - £75,000 per annum Benefits LOCATION: Hybrid Working with your time split working from home and the office in Bedford (MK44) This role can be based in either UK or Portugal - Local Salary Ranges Will Apply JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Data Lead / BI Business Intelligence & Insights Manager / Principal Data Engineer who has proven leadership in a technology environment, managing teams of Data Engineers, BI Developers and Data Analysts. Working as the Data Lead / BI Business Intelligence & Insights Manager / Principal Data Engineer you'll be the driving force behind ensuring the company's data is accurate, secure, and fully leveraged. As the Data Lead / BI Business Intelligence & Insights Manager / Principal Data Engineer you'll create a single source of truth, turning information into actionable insights and uncovering opportunities that give the company a competitive edge. You'll design and evolve the data infrastructure, adopting emerging technologies to boost performance and efficiency. Partnering with teams across the business, you'll break down silos, maximise the value of the data, and lead a high-performing team to deliver exceptional results. DUTIES Your duties as the Data Lead / BI Business Intelligence & Insights Manager / Principal Data Engineer include: Understand business-wide data needs, delivering accurate insights and solutions that support confident decision-making Safeguard data integrity, ensuring it's secure, compliant, and a reliable single source of truth Identify opportunities where data can provide a competitive advantage and work with the business to make them a reality Remove duplication and break down silos to improve accessibility, consistency, and collaboration Embrace emerging technologies to enhance data quality, speed, and efficiency Lead, coach, and inspire a high-performing team, fostering trust, clarity, and continuous growth CANDIDATE REQUIREMENTS Proven leadership in a technology environment, managing teams of data engineers, BI developers, and analysts, with a modern, people-first approach. Experience in SaaS or platform-based businesses is a plus Experience in data roles (data engineering, BI, analytics or architecture). Data lake storage, SQL database, NoSQL Sound understanding of database architecture and relevant underpinning concepts, including relational data modelling, frameworks, warehouse and data lake design, performance optimisation and scaling. Experience in data modernisation projects and working in real time Proficiency in programming and query languages, including SQL and non-SQL systems, plus experience with Azure DevOps Experience across the full technology stack including server-side, database, cloud, and front-end Strong stakeholder management skills, with the ability to communicate complex ideas clearly and bridge the gap between technical and business teams Strategic ownership of data strategy, governance frameworks, and data quality initiatives, ensuring data is accurate, compliant, and valuable Risk & compliance management experience, covering data privacy, encryption, data protection, and adherence to industry standards The nice to haves: Degree level of education or equivalent in a relevant subject such as Computer Science Background in project management, preferably with Agile (Scrum) methodologies Practical understanding of applied AI in data platforms - such as document intelligence, behavioural modelling, or driving context-aware automation and decision support BENEFITS A competitive base salary Holiday Trading Scheme Retail discounts Life assurance medical services Wellness programmes, fitness classes, gym discounts and much more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13760 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Bedford, Bedfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
08/09/2025
Full time
Data Lead / BI Business Intelligence & Insights Manager / Principal Data Engineer who has proven leadership in a technology environment, managing teams of Data Engineers, BI Developers and Data Analysts is required for a well-established company based in Bedford, Bedfordshire. IS THIS YOU? Can you lead the company's data strategy, build cutting-edge infrastructure, and turn insights into impact while guiding a high-performing team to deliver business-changing results? If you can, we'd like to hear from you. SALARY: £62,000 - £75,000 per annum Benefits LOCATION: Hybrid Working with your time split working from home and the office in Bedford (MK44) This role can be based in either UK or Portugal - Local Salary Ranges Will Apply JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Data Lead / BI Business Intelligence & Insights Manager / Principal Data Engineer who has proven leadership in a technology environment, managing teams of Data Engineers, BI Developers and Data Analysts. Working as the Data Lead / BI Business Intelligence & Insights Manager / Principal Data Engineer you'll be the driving force behind ensuring the company's data is accurate, secure, and fully leveraged. As the Data Lead / BI Business Intelligence & Insights Manager / Principal Data Engineer you'll create a single source of truth, turning information into actionable insights and uncovering opportunities that give the company a competitive edge. You'll design and evolve the data infrastructure, adopting emerging technologies to boost performance and efficiency. Partnering with teams across the business, you'll break down silos, maximise the value of the data, and lead a high-performing team to deliver exceptional results. DUTIES Your duties as the Data Lead / BI Business Intelligence & Insights Manager / Principal Data Engineer include: Understand business-wide data needs, delivering accurate insights and solutions that support confident decision-making Safeguard data integrity, ensuring it's secure, compliant, and a reliable single source of truth Identify opportunities where data can provide a competitive advantage and work with the business to make them a reality Remove duplication and break down silos to improve accessibility, consistency, and collaboration Embrace emerging technologies to enhance data quality, speed, and efficiency Lead, coach, and inspire a high-performing team, fostering trust, clarity, and continuous growth CANDIDATE REQUIREMENTS Proven leadership in a technology environment, managing teams of data engineers, BI developers, and analysts, with a modern, people-first approach. Experience in SaaS or platform-based businesses is a plus Experience in data roles (data engineering, BI, analytics or architecture). Data lake storage, SQL database, NoSQL Sound understanding of database architecture and relevant underpinning concepts, including relational data modelling, frameworks, warehouse and data lake design, performance optimisation and scaling. Experience in data modernisation projects and working in real time Proficiency in programming and query languages, including SQL and non-SQL systems, plus experience with Azure DevOps Experience across the full technology stack including server-side, database, cloud, and front-end Strong stakeholder management skills, with the ability to communicate complex ideas clearly and bridge the gap between technical and business teams Strategic ownership of data strategy, governance frameworks, and data quality initiatives, ensuring data is accurate, compliant, and valuable Risk & compliance management experience, covering data privacy, encryption, data protection, and adherence to industry standards The nice to haves: Degree level of education or equivalent in a relevant subject such as Computer Science Background in project management, preferably with Agile (Scrum) methodologies Practical understanding of applied AI in data platforms - such as document intelligence, behavioural modelling, or driving context-aware automation and decision support BENEFITS A competitive base salary Holiday Trading Scheme Retail discounts Life assurance medical services Wellness programmes, fitness classes, gym discounts and much more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13760 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Bedford, Bedfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Cyber Security Analyst / Information Security Consultant who has a strong technical and analytical mind with the ability to work on complex systems whilst liaising with clients and communicating highly technical information at a non-technical level is required for well-established IT Services Company based in the City of London. Recent Graduates and Experience Candidates Considered Are you a self-starter with a real passion for learning everything there is to learn about Cyber Security? If you're a geek at heart and love to play around with the latest technologies, get a buzz from solving problems in a busy environment, understand the importance of excellent client service, believe that the world can be a better place through the effective use of IT and want to help make that happen. Then we want to hear from you. SALARY: £29,000 - £31,000 per annum (DOE) Benefits LOCATION: Hybrid working 3 days from the City of London office (Faringdon / Chancery Lane) (EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week with shift patterns - earliest start 8am, latest finish 8pm JOB OVERVIEW We have a fantastic new job opportunity for a Cyber Security Analyst / Information Security Consultant who has a strong technical and analytical mind with the ability to work on complex systems whilst liaising with clients and communicating highly technical information at a non-technical level. Working as a Cyber Security Analyst / Information Security Consultant the role will give you the opportunity to work as part of the Cyber Security team and provide best in class security controls and guidance to your clients. As a Cyber Security Analyst / Information Security Consultant you will investigate potential security issues for clients by analysing logs to deploying systems in a secure and compliant manner. With no ability to plan what security issues may be raised in any day the opportunity provides a varied role where prioritisation of issues and time management are key. As a successful candidate there is plenty of scope to develop within a business that provides both internal and external training opportunities and career development pathways. DUTIES Your duties as a Cyber Security Analyst / Information Security Consultant will include: Security Ticket Management: Handle and manage security-related tickets from the client base Endpoint Security: Implement and manage Microsoft Defender for Endpoint to detect, investigate, and respond to threats and malicious activities Phishing & Training: Utilise the KnowBe4 platform for managed phishing exercises and security awareness training Policy Maintenance: Maintain security policies in Microsoft Entra ID, Conditional Access, Microsoft Intune, & Identity Protection to protect endpoints and identities System Auditing: Conduct security and compliance auditing of client systems, including on-premise and cloud-hosted systems (Office 365 and Azure) Awareness Testing: Test the security awareness of clients and third parties Program Development: Assist in the development and delivery of security awareness programs Standards Implementation: Implement industry security standards such as Cyber Essentials, ISO27001, NIST-800-53, & Cloud Security Alliance CCM Report Generation: Generate reports for both technical and non-technical staff and stakeholders Product Evaluation: Test and evaluate security products Disaster Recovery Planning: Plan for disaster recovery in the event of a security breach CANDIDATE REQUIREMENTS IT or computer science related degree or equivalent experience A good grasp of IT fundamentals including Hardware and peripherals, Microsoft Office, Microsoft Server, Networking (including LAN, WAN, firewalls and routers) Experience with Microsoft 365, Azure, and scripting with PowerShell are beneficial BENEFITS Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training) Regular career progression reviews 21 days holiday, public holidays, and birthday day off Private healthcare after probation with 33% off gym membership Great pension scheme from day one Cycle to work scheme Recruitment referral scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (sailing, tech-infused minigolf and darts, pool, and more!) To be considered for this role, please ensure you complete your application on the company's careers portal. Incomplete applications will not be reviewed . APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13762 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in City of London / Hybrid. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
08/09/2025
Full time
Cyber Security Analyst / Information Security Consultant who has a strong technical and analytical mind with the ability to work on complex systems whilst liaising with clients and communicating highly technical information at a non-technical level is required for well-established IT Services Company based in the City of London. Recent Graduates and Experience Candidates Considered Are you a self-starter with a real passion for learning everything there is to learn about Cyber Security? If you're a geek at heart and love to play around with the latest technologies, get a buzz from solving problems in a busy environment, understand the importance of excellent client service, believe that the world can be a better place through the effective use of IT and want to help make that happen. Then we want to hear from you. SALARY: £29,000 - £31,000 per annum (DOE) Benefits LOCATION: Hybrid working 3 days from the City of London office (Faringdon / Chancery Lane) (EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week with shift patterns - earliest start 8am, latest finish 8pm JOB OVERVIEW We have a fantastic new job opportunity for a Cyber Security Analyst / Information Security Consultant who has a strong technical and analytical mind with the ability to work on complex systems whilst liaising with clients and communicating highly technical information at a non-technical level. Working as a Cyber Security Analyst / Information Security Consultant the role will give you the opportunity to work as part of the Cyber Security team and provide best in class security controls and guidance to your clients. As a Cyber Security Analyst / Information Security Consultant you will investigate potential security issues for clients by analysing logs to deploying systems in a secure and compliant manner. With no ability to plan what security issues may be raised in any day the opportunity provides a varied role where prioritisation of issues and time management are key. As a successful candidate there is plenty of scope to develop within a business that provides both internal and external training opportunities and career development pathways. DUTIES Your duties as a Cyber Security Analyst / Information Security Consultant will include: Security Ticket Management: Handle and manage security-related tickets from the client base Endpoint Security: Implement and manage Microsoft Defender for Endpoint to detect, investigate, and respond to threats and malicious activities Phishing & Training: Utilise the KnowBe4 platform for managed phishing exercises and security awareness training Policy Maintenance: Maintain security policies in Microsoft Entra ID, Conditional Access, Microsoft Intune, & Identity Protection to protect endpoints and identities System Auditing: Conduct security and compliance auditing of client systems, including on-premise and cloud-hosted systems (Office 365 and Azure) Awareness Testing: Test the security awareness of clients and third parties Program Development: Assist in the development and delivery of security awareness programs Standards Implementation: Implement industry security standards such as Cyber Essentials, ISO27001, NIST-800-53, & Cloud Security Alliance CCM Report Generation: Generate reports for both technical and non-technical staff and stakeholders Product Evaluation: Test and evaluate security products Disaster Recovery Planning: Plan for disaster recovery in the event of a security breach CANDIDATE REQUIREMENTS IT or computer science related degree or equivalent experience A good grasp of IT fundamentals including Hardware and peripherals, Microsoft Office, Microsoft Server, Networking (including LAN, WAN, firewalls and routers) Experience with Microsoft 365, Azure, and scripting with PowerShell are beneficial BENEFITS Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training) Regular career progression reviews 21 days holiday, public holidays, and birthday day off Private healthcare after probation with 33% off gym membership Great pension scheme from day one Cycle to work scheme Recruitment referral scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (sailing, tech-infused minigolf and darts, pool, and more!) To be considered for this role, please ensure you complete your application on the company's careers portal. Incomplete applications will not be reviewed . APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13762 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in City of London / Hybrid. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
IT Service Desk Team Leader / Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE Benefits (see below) LOCATION: Hybrid. Working 4 days from the City of London office (Faringdon / Chancery Lane) (EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader / Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems. As the IT Service Desk Team Leader / Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of our IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This individual will focus on prompt and effective resolution of IT tickets, distributing them to engineers, to be completed on time and ensure updates are provided to clients. This is a crucial role within the IT Support Team, and you'll act as a central hub for incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively. DUTIES Your key responsibilities as the IT Service Desk Team Leader / Help Desk Dispatcher will include: Ticket Management: Receive, prioritise, and dispatch incoming service tickets to appropriate IT support personnel based on the complexity and nature of issues Monitor ticket queues to ensure timely resolution of client issues and adherence to service level agreements (SLAs) Maintain accurate and detailed records of client interactions and update ticket status in the service management system Assign tickets to technicians based on skillsets, availability, and urgency of issues Coordinate and schedule engineer calls as required Communicate effectively with clients to gather necessary information to expedite ticket resolution Step in to take calls and provide immediate assistance when engineers are unavailable, ensuring that all client queries and issues are addressed promptly and efficiently Manage and coordinate incident handling according to established processes, ensuring swift resolution and maintaining high standards of service. This includes logging incidents, tracking progress, and ensuring timely communication with all involved parties Reporting and Metrics: Generate regular reports on ticket status, trends, and key performance indicators (KPIs) for management review Identify areas for process improvement and assist in implementing solutions to enhance service delivery Team Leadership: Act as an escalation point and provide guidance and coaching to junior staff Identify key issues and risks and promptly escalate them to senior management Performance reviews, absence management, 1-2-1s and coaching plans within your team CANDIDATE REQUIREMENTS Essential Bachelor's degree in computer science, (or a related field) OR equivalent work experience Proven experience in a similar dispatcher or helpdesk team leader role, preferably within an MSP Strong understanding of IT support processes and terminologies Exceptional organisational skills and attention to detail Excellent communication and interpersonal skills, with a strong customer service orientation Ability to build and maintain a culture of accountability and collaboration within the team Ability to multitask and prioritise effectively in a fast-paced environment Proficiency in using helpdesk ticketing systems (Fresh Service) Desirable Formal qualifications/training in management, leadership, coaching, mentoring Service Desk Institute or ITIL knowledge/certificate BENEFITS A role with influence in a growing part of the business Supportive team environment with space to grow Regular career progression 21 days (increasing after 3 years of service) holiday, plus public holidays Birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13805 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
02/09/2025
Full time
IT Service Desk Team Leader / Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE Benefits (see below) LOCATION: Hybrid. Working 4 days from the City of London office (Faringdon / Chancery Lane) (EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader / Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems. As the IT Service Desk Team Leader / Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of our IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This individual will focus on prompt and effective resolution of IT tickets, distributing them to engineers, to be completed on time and ensure updates are provided to clients. This is a crucial role within the IT Support Team, and you'll act as a central hub for incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively. DUTIES Your key responsibilities as the IT Service Desk Team Leader / Help Desk Dispatcher will include: Ticket Management: Receive, prioritise, and dispatch incoming service tickets to appropriate IT support personnel based on the complexity and nature of issues Monitor ticket queues to ensure timely resolution of client issues and adherence to service level agreements (SLAs) Maintain accurate and detailed records of client interactions and update ticket status in the service management system Assign tickets to technicians based on skillsets, availability, and urgency of issues Coordinate and schedule engineer calls as required Communicate effectively with clients to gather necessary information to expedite ticket resolution Step in to take calls and provide immediate assistance when engineers are unavailable, ensuring that all client queries and issues are addressed promptly and efficiently Manage and coordinate incident handling according to established processes, ensuring swift resolution and maintaining high standards of service. This includes logging incidents, tracking progress, and ensuring timely communication with all involved parties Reporting and Metrics: Generate regular reports on ticket status, trends, and key performance indicators (KPIs) for management review Identify areas for process improvement and assist in implementing solutions to enhance service delivery Team Leadership: Act as an escalation point and provide guidance and coaching to junior staff Identify key issues and risks and promptly escalate them to senior management Performance reviews, absence management, 1-2-1s and coaching plans within your team CANDIDATE REQUIREMENTS Essential Bachelor's degree in computer science, (or a related field) OR equivalent work experience Proven experience in a similar dispatcher or helpdesk team leader role, preferably within an MSP Strong understanding of IT support processes and terminologies Exceptional organisational skills and attention to detail Excellent communication and interpersonal skills, with a strong customer service orientation Ability to build and maintain a culture of accountability and collaboration within the team Ability to multitask and prioritise effectively in a fast-paced environment Proficiency in using helpdesk ticketing systems (Fresh Service) Desirable Formal qualifications/training in management, leadership, coaching, mentoring Service Desk Institute or ITIL knowledge/certificate BENEFITS A role with influence in a growing part of the business Supportive team environment with space to grow Regular career progression 21 days (increasing after 3 years of service) holiday, plus public holidays Birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13805 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
07/10/2021
Full time
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
DevOps Engineer with experience of working with an AWS Cloud-based infrastructure deployment, architecting, estimating costs and solutions and strong technical and analytical skills combined with dependable process compliance, is required for a well-established company based in Manchester, Greater Manchester. SALARY: Competitive + Benefits BENEFITS: 33 days holiday including bank holidays, up to 8% pension contributions, flexible working, brand new city centre office, discounted gym membership scheme, cycle to work scheme, employee assistance program, simply health scheme and discounted company products. LOCATION: Manchester, Greater Manchester - with flexible working split between office based and work from home arrangement. Occasional travel may be required JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a DevOps Engineer with experience of working with an AWS Cloud-based infrastructure deployment, architecting, estimating costs and solutions and strong technical and analytical skills combined with dependable process compliance. As a DevOps Engineer you will be responsible for the design, build and run phases of online software systems deployed on AWS cloud infrastructure for the company's customers. Working as a DevOps Engineer you will be part of a cross-functional platform development team of developers, product owners and testers delivering new features and enhancements from a prioritised product backlog. DUTIES Your duties and responsibilities as a DevOps Engineerwill include: Specification and Development of the AWS cloud server infrastructure for the Company's online platforms Responsible for the implementation of the security and privacy features of the deployed systems Design, deployment and maintenance of continuous integration systems Knowledge sharing through the establishment of proven best practice Ongoing maintenance including patching and upgrading of developer services Provide 24x7 on call cover on a rota basis CANDIDATE REQUIREMENTS Essential Bachelor Degree in Computer Science, Software Engineering or equivalent industrial experience Experience of working with an AWS Cloud-based infrastructure deployment Experience in architecting, estimating costs and solutions built on cloud-based infrastructure Knowledge of infrastructure as code technologies (e.g. Terraform, Packer, Ansible) Experience of working with monitoring tools (e.g. PagerDuty, Nagios) Strong technical and analytical skills combined with dependable process compliance Experience of customer service within an IT support background Desirable Ideally, you will have Solution Architect certification in AWS or be working towards this Experience of working within a Scrum process Experience working with CI/CD tools and building efficient pipelines (e.g. Jenkins, GitLab, Azure DevOps) Knowledge/understanding of containerized applications (e.g. Docker, Kubernetes, AWS Fargate) Experience developing systems compliant to IT compliance and security standards (e.g. ISO27001) HOW TO APPLY APPLICATION PROCESS: Once you've applied via this site, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P6914 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Manchester, Greater Manchester. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
10/09/2021
Full time
DevOps Engineer with experience of working with an AWS Cloud-based infrastructure deployment, architecting, estimating costs and solutions and strong technical and analytical skills combined with dependable process compliance, is required for a well-established company based in Manchester, Greater Manchester. SALARY: Competitive + Benefits BENEFITS: 33 days holiday including bank holidays, up to 8% pension contributions, flexible working, brand new city centre office, discounted gym membership scheme, cycle to work scheme, employee assistance program, simply health scheme and discounted company products. LOCATION: Manchester, Greater Manchester - with flexible working split between office based and work from home arrangement. Occasional travel may be required JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a DevOps Engineer with experience of working with an AWS Cloud-based infrastructure deployment, architecting, estimating costs and solutions and strong technical and analytical skills combined with dependable process compliance. As a DevOps Engineer you will be responsible for the design, build and run phases of online software systems deployed on AWS cloud infrastructure for the company's customers. Working as a DevOps Engineer you will be part of a cross-functional platform development team of developers, product owners and testers delivering new features and enhancements from a prioritised product backlog. DUTIES Your duties and responsibilities as a DevOps Engineerwill include: Specification and Development of the AWS cloud server infrastructure for the Company's online platforms Responsible for the implementation of the security and privacy features of the deployed systems Design, deployment and maintenance of continuous integration systems Knowledge sharing through the establishment of proven best practice Ongoing maintenance including patching and upgrading of developer services Provide 24x7 on call cover on a rota basis CANDIDATE REQUIREMENTS Essential Bachelor Degree in Computer Science, Software Engineering or equivalent industrial experience Experience of working with an AWS Cloud-based infrastructure deployment Experience in architecting, estimating costs and solutions built on cloud-based infrastructure Knowledge of infrastructure as code technologies (e.g. Terraform, Packer, Ansible) Experience of working with monitoring tools (e.g. PagerDuty, Nagios) Strong technical and analytical skills combined with dependable process compliance Experience of customer service within an IT support background Desirable Ideally, you will have Solution Architect certification in AWS or be working towards this Experience of working within a Scrum process Experience working with CI/CD tools and building efficient pipelines (e.g. Jenkins, GitLab, Azure DevOps) Knowledge/understanding of containerized applications (e.g. Docker, Kubernetes, AWS Fargate) Experience developing systems compliant to IT compliance and security standards (e.g. ISO27001) HOW TO APPLY APPLICATION PROCESS: Once you've applied via this site, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P6914 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Manchester, Greater Manchester. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
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