ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry. SALARY: £25,429 - £28,912 per annum Benefits LOCATION: Coventry, West Midlands (CV7) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week, Monday - Thursday, 08:00am - 04:00pm & Friday 08:00am - 03:30pm CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport. JOB OVERVIEW We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications. Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service. As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies. DUTIES Your duties as an ICT Technician / IT Support Engineer will include: Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans. Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget. User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems. Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies. CANDIDATE REQUIREMENTS Full driving licence and own transport NVQ in ICT equivalent qualification or similar experience Evidence of ongoing professional development MCP / MCSA / MCSE / CompTIA A+ or equivalent ITIL v3 Foundation or equivalent Able to communicate effectively both verbally and in writing with a range of audiences Able to maintain the highest levels of confidentiality and data security Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way Strong problem solving and analytical skills Can interpret and present written and numerical data in formats including spreadsheets and written reports Experience of supporting a wide customer base in an ICT support context Experience of installing, maintaining, supporting and using computer hardware and software Experience of working on and managing projects to achieve agreed objectives/ outcomes Strong working knowledge of Microsoft Windows PC and Server operating systems Strong working knowledge of Microsoft Active Directory and Group Policy Knowledge of cloud-based services such as Microsoft 365 Knowledge of anti-virus / end point protection solutions Strong understanding of network infrastructure and wireless networks Install, maintain and troubleshoot infrastructure including networks, servers and storage Install, maintain and troubleshoot software and hardware Understanding of web filtering and firewall solutions BENEFITS Extensive professional development opportunities across the Trust Career pathways across the Trust Teacher / Local Authority Pension Scheme Online retail discount Employee Assistance Programme Family Friendly policies to support family & carer commitments Flexible Working Arrangements APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13825 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Second Line Support Engineer IT Support Engineer Help Desk Analyst Service Desk Analyst AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
03/10/2025
Full time
ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry. SALARY: £25,429 - £28,912 per annum Benefits LOCATION: Coventry, West Midlands (CV7) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week, Monday - Thursday, 08:00am - 04:00pm & Friday 08:00am - 03:30pm CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport. JOB OVERVIEW We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications. Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service. As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies. DUTIES Your duties as an ICT Technician / IT Support Engineer will include: Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans. Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget. User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems. Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies. CANDIDATE REQUIREMENTS Full driving licence and own transport NVQ in ICT equivalent qualification or similar experience Evidence of ongoing professional development MCP / MCSA / MCSE / CompTIA A+ or equivalent ITIL v3 Foundation or equivalent Able to communicate effectively both verbally and in writing with a range of audiences Able to maintain the highest levels of confidentiality and data security Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way Strong problem solving and analytical skills Can interpret and present written and numerical data in formats including spreadsheets and written reports Experience of supporting a wide customer base in an ICT support context Experience of installing, maintaining, supporting and using computer hardware and software Experience of working on and managing projects to achieve agreed objectives/ outcomes Strong working knowledge of Microsoft Windows PC and Server operating systems Strong working knowledge of Microsoft Active Directory and Group Policy Knowledge of cloud-based services such as Microsoft 365 Knowledge of anti-virus / end point protection solutions Strong understanding of network infrastructure and wireless networks Install, maintain and troubleshoot infrastructure including networks, servers and storage Install, maintain and troubleshoot software and hardware Understanding of web filtering and firewall solutions BENEFITS Extensive professional development opportunities across the Trust Career pathways across the Trust Teacher / Local Authority Pension Scheme Online retail discount Employee Assistance Programme Family Friendly policies to support family & carer commitments Flexible Working Arrangements APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13825 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Second Line Support Engineer IT Support Engineer Help Desk Analyst Service Desk Analyst AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
IT Programme Manager who has experience working alongside technical teams, Business Change Managers, PMO and Project Managers, managing multiple IT projects within set timescales and budget is required for a well-established company based in Wokingham, Berkshire. IS THIS YOU? Do you currently work as a Technical IT Programme Manager, Senior IT Project Manager, Senior IT Project Delivery Manager or within a similar role managing multiple IT projects? If you do, we'd love to hear from you. SALARY: £52,414 - £57,870 per annum Benefits LOCATION: Wokingham, Berkshire JOB TYPE: Full-Time, 18 Month Fixed Term Contract WORKING HOURS: 37 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Programme Manager who has experience working alongside technical teams, Business Change Managers, PMO and Project Managers, managing multiple IT projects within set timescales and budget. As a successful candidate you will play a key role in delivering the organisations Waste IT services, and planning and enforcement improvement program. Working as an IT Programme Manager you will be responsible for delivering the IT systems and services, as well as driving and ensuring the system migrations and integrations that will ensure IT platforms and vendor platforms communicate effectively with the organisation's infrastructure and can deliver the required Waste Services to residents. As an IT Programme Manager you will advise on best practice systems and IT to ensure current planning and enforcement solution is current, optimal and future proofed and then drive the identified opportunities to fruition. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as an IT Programme Manager will include: Responsible for the daily delivery of IT components of the Waste Re-Servicing transformation program working alongside the Waste re-servicing Program Manager and Netcall CX Upgrade Program Manager with collaboration across Council Directorates as required Responsible for the Programme Governance and subsequent delivery of the Planning and Enforcement improvement program with collaboration across Council Directorates Responsible for Sourcing and full life cycle delivery of the Pl Planning and enforcement improvement program Responsible for coordination of all IT related activities required to support the delivery of the Waste Re-Servicing transformation program working closely with the Waste Service Lead, Customer Services Lead, Waste and Technology, Business Change Managers, PMO and Project Managers to ensure successful implementation and impact management Accountable for the tracking of Programme level related risks across the Council with appropriate escalation and facilitation of risk and assurance sessions with senior leaders to understand potential issues, seek mitigations and provide successful delivery of services CANDIDATE REQUIREMENTS Relevant Programme and Project Management qualification or skills and experience (MSP or similar) Educated to degree level (or be able to demonstrate equivalent knowledge, skills and aptitude) Proven ability in managing projects, other managers and staff to achieve agreed outputs, within budget, including benefit realization Experience working with and alongside technical teams including managing technical projects Proven experience and evidence of working in multiple technical & analytical disciplines (data, system & workflow improvements, portals) BENEFITS: A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays An excellent local government pension scheme An employee assistance programme including 24/7 wellbeing helpline A range of local & lifestyle discounts Use of a free onsite gym (located at Shute End office) Salary sacrifice car & cycle to work schemes And much more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C13789 Full-Time, Fixed Term IT Contract Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
02/10/2025
Full time
IT Programme Manager who has experience working alongside technical teams, Business Change Managers, PMO and Project Managers, managing multiple IT projects within set timescales and budget is required for a well-established company based in Wokingham, Berkshire. IS THIS YOU? Do you currently work as a Technical IT Programme Manager, Senior IT Project Manager, Senior IT Project Delivery Manager or within a similar role managing multiple IT projects? If you do, we'd love to hear from you. SALARY: £52,414 - £57,870 per annum Benefits LOCATION: Wokingham, Berkshire JOB TYPE: Full-Time, 18 Month Fixed Term Contract WORKING HOURS: 37 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Programme Manager who has experience working alongside technical teams, Business Change Managers, PMO and Project Managers, managing multiple IT projects within set timescales and budget. As a successful candidate you will play a key role in delivering the organisations Waste IT services, and planning and enforcement improvement program. Working as an IT Programme Manager you will be responsible for delivering the IT systems and services, as well as driving and ensuring the system migrations and integrations that will ensure IT platforms and vendor platforms communicate effectively with the organisation's infrastructure and can deliver the required Waste Services to residents. As an IT Programme Manager you will advise on best practice systems and IT to ensure current planning and enforcement solution is current, optimal and future proofed and then drive the identified opportunities to fruition. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as an IT Programme Manager will include: Responsible for the daily delivery of IT components of the Waste Re-Servicing transformation program working alongside the Waste re-servicing Program Manager and Netcall CX Upgrade Program Manager with collaboration across Council Directorates as required Responsible for the Programme Governance and subsequent delivery of the Planning and Enforcement improvement program with collaboration across Council Directorates Responsible for Sourcing and full life cycle delivery of the Pl Planning and enforcement improvement program Responsible for coordination of all IT related activities required to support the delivery of the Waste Re-Servicing transformation program working closely with the Waste Service Lead, Customer Services Lead, Waste and Technology, Business Change Managers, PMO and Project Managers to ensure successful implementation and impact management Accountable for the tracking of Programme level related risks across the Council with appropriate escalation and facilitation of risk and assurance sessions with senior leaders to understand potential issues, seek mitigations and provide successful delivery of services CANDIDATE REQUIREMENTS Relevant Programme and Project Management qualification or skills and experience (MSP or similar) Educated to degree level (or be able to demonstrate equivalent knowledge, skills and aptitude) Proven ability in managing projects, other managers and staff to achieve agreed outputs, within budget, including benefit realization Experience working with and alongside technical teams including managing technical projects Proven experience and evidence of working in multiple technical & analytical disciplines (data, system & workflow improvements, portals) BENEFITS: A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays An excellent local government pension scheme An employee assistance programme including 24/7 wellbeing helpline A range of local & lifestyle discounts Use of a free onsite gym (located at Shute End office) Salary sacrifice car & cycle to work schemes And much more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C13789 Full-Time, Fixed Term IT Contract Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a well-established IT Services Company based in the City of London. WORK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES This role is focusing on the latest Microsoft cloud services. If you want the opportunity to work with cutting edge cloud and security applications, supporting professional services in London and beyond, then we want to hear from you! SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills. As the Onsite IT Field Support Engineer you will act primarily as an onsite engineer for a set of clients and work closely with technical leads, account managers and other tech teams to deliver an IT vision which future proofs client systems. Working as the Onsite IT Field Support Engineer you will be supporting clients onsite on a regular or ad-hoc scheduled basis. Site visits are generally within walking distance of the Farringdon/Chancery Lane office, but there are also clients across the UK and Worldwide and some UK travel may be required. ABOUT YOU You're technically minded, you have experience in IT support and you're a team player. You have the customer service experience to work independently at client sites in a professional environment. You're tenacious and don't like to give up until you've found a solution. IT is your calling, you're bright and know you have more to offer at an inspiring company. You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop, with a thorough approach to problem solving an appreciation for the various client cultures and their unique requirements. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure. CANDIDATE REQUIREMENTS As the Onsite IT Field Support Engineer you will have: Essential Previous experience in IT support roles, ideally at an MSP Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams & Intune Proficient in supporting and troubleshooting Windows 10 & 11 and Mac devices Exposure to, and understanding of, core Windows server elements including Active Directory, DNS, DHCP Understanding of, and ability to, troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers Exposure to Azure Virtual Desktops desirable Understanding of Multi Factor, Conditional Access, Compliance Policies Understanding of email routing and management - 3rd party spam filters. Mail tracing Skilled in resolving printer issues and collaborating with 3rd party vendors Desirable Professional Qualifications: Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700 CompTIA A+, Network+ BENEFITS WFH one day per week Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training) Regular career progression reviews 21 days holiday, public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Recruitment referral scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13882 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
01/10/2025
Full time
Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a well-established IT Services Company based in the City of London. WORK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES This role is focusing on the latest Microsoft cloud services. If you want the opportunity to work with cutting edge cloud and security applications, supporting professional services in London and beyond, then we want to hear from you! SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills. As the Onsite IT Field Support Engineer you will act primarily as an onsite engineer for a set of clients and work closely with technical leads, account managers and other tech teams to deliver an IT vision which future proofs client systems. Working as the Onsite IT Field Support Engineer you will be supporting clients onsite on a regular or ad-hoc scheduled basis. Site visits are generally within walking distance of the Farringdon/Chancery Lane office, but there are also clients across the UK and Worldwide and some UK travel may be required. ABOUT YOU You're technically minded, you have experience in IT support and you're a team player. You have the customer service experience to work independently at client sites in a professional environment. You're tenacious and don't like to give up until you've found a solution. IT is your calling, you're bright and know you have more to offer at an inspiring company. You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop, with a thorough approach to problem solving an appreciation for the various client cultures and their unique requirements. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure. CANDIDATE REQUIREMENTS As the Onsite IT Field Support Engineer you will have: Essential Previous experience in IT support roles, ideally at an MSP Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams & Intune Proficient in supporting and troubleshooting Windows 10 & 11 and Mac devices Exposure to, and understanding of, core Windows server elements including Active Directory, DNS, DHCP Understanding of, and ability to, troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers Exposure to Azure Virtual Desktops desirable Understanding of Multi Factor, Conditional Access, Compliance Policies Understanding of email routing and management - 3rd party spam filters. Mail tracing Skilled in resolving printer issues and collaborating with 3rd party vendors Desirable Professional Qualifications: Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700 CompTIA A+, Network+ BENEFITS WFH one day per week Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training) Regular career progression reviews 21 days holiday, public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Recruitment referral scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13882 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
07/10/2021
Full time
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
DevOps Engineer with experience of working with an AWS Cloud-based infrastructure deployment, architecting, estimating costs and solutions and strong technical and analytical skills combined with dependable process compliance, is required for a well-established company based in Manchester, Greater Manchester. SALARY: Competitive + Benefits BENEFITS: 33 days holiday including bank holidays, up to 8% pension contributions, flexible working, brand new city centre office, discounted gym membership scheme, cycle to work scheme, employee assistance program, simply health scheme and discounted company products. LOCATION: Manchester, Greater Manchester - with flexible working split between office based and work from home arrangement. Occasional travel may be required JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a DevOps Engineer with experience of working with an AWS Cloud-based infrastructure deployment, architecting, estimating costs and solutions and strong technical and analytical skills combined with dependable process compliance. As a DevOps Engineer you will be responsible for the design, build and run phases of online software systems deployed on AWS cloud infrastructure for the company's customers. Working as a DevOps Engineer you will be part of a cross-functional platform development team of developers, product owners and testers delivering new features and enhancements from a prioritised product backlog. DUTIES Your duties and responsibilities as a DevOps Engineerwill include: Specification and Development of the AWS cloud server infrastructure for the Company's online platforms Responsible for the implementation of the security and privacy features of the deployed systems Design, deployment and maintenance of continuous integration systems Knowledge sharing through the establishment of proven best practice Ongoing maintenance including patching and upgrading of developer services Provide 24x7 on call cover on a rota basis CANDIDATE REQUIREMENTS Essential Bachelor Degree in Computer Science, Software Engineering or equivalent industrial experience Experience of working with an AWS Cloud-based infrastructure deployment Experience in architecting, estimating costs and solutions built on cloud-based infrastructure Knowledge of infrastructure as code technologies (e.g. Terraform, Packer, Ansible) Experience of working with monitoring tools (e.g. PagerDuty, Nagios) Strong technical and analytical skills combined with dependable process compliance Experience of customer service within an IT support background Desirable Ideally, you will have Solution Architect certification in AWS or be working towards this Experience of working within a Scrum process Experience working with CI/CD tools and building efficient pipelines (e.g. Jenkins, GitLab, Azure DevOps) Knowledge/understanding of containerized applications (e.g. Docker, Kubernetes, AWS Fargate) Experience developing systems compliant to IT compliance and security standards (e.g. ISO27001) HOW TO APPLY APPLICATION PROCESS: Once you've applied via this site, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P6914 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Manchester, Greater Manchester. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
10/09/2021
Full time
DevOps Engineer with experience of working with an AWS Cloud-based infrastructure deployment, architecting, estimating costs and solutions and strong technical and analytical skills combined with dependable process compliance, is required for a well-established company based in Manchester, Greater Manchester. SALARY: Competitive + Benefits BENEFITS: 33 days holiday including bank holidays, up to 8% pension contributions, flexible working, brand new city centre office, discounted gym membership scheme, cycle to work scheme, employee assistance program, simply health scheme and discounted company products. LOCATION: Manchester, Greater Manchester - with flexible working split between office based and work from home arrangement. Occasional travel may be required JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a DevOps Engineer with experience of working with an AWS Cloud-based infrastructure deployment, architecting, estimating costs and solutions and strong technical and analytical skills combined with dependable process compliance. As a DevOps Engineer you will be responsible for the design, build and run phases of online software systems deployed on AWS cloud infrastructure for the company's customers. Working as a DevOps Engineer you will be part of a cross-functional platform development team of developers, product owners and testers delivering new features and enhancements from a prioritised product backlog. DUTIES Your duties and responsibilities as a DevOps Engineerwill include: Specification and Development of the AWS cloud server infrastructure for the Company's online platforms Responsible for the implementation of the security and privacy features of the deployed systems Design, deployment and maintenance of continuous integration systems Knowledge sharing through the establishment of proven best practice Ongoing maintenance including patching and upgrading of developer services Provide 24x7 on call cover on a rota basis CANDIDATE REQUIREMENTS Essential Bachelor Degree in Computer Science, Software Engineering or equivalent industrial experience Experience of working with an AWS Cloud-based infrastructure deployment Experience in architecting, estimating costs and solutions built on cloud-based infrastructure Knowledge of infrastructure as code technologies (e.g. Terraform, Packer, Ansible) Experience of working with monitoring tools (e.g. PagerDuty, Nagios) Strong technical and analytical skills combined with dependable process compliance Experience of customer service within an IT support background Desirable Ideally, you will have Solution Architect certification in AWS or be working towards this Experience of working within a Scrum process Experience working with CI/CD tools and building efficient pipelines (e.g. Jenkins, GitLab, Azure DevOps) Knowledge/understanding of containerized applications (e.g. Docker, Kubernetes, AWS Fargate) Experience developing systems compliant to IT compliance and security standards (e.g. ISO27001) HOW TO APPLY APPLICATION PROCESS: Once you've applied via this site, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P6914 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Manchester, Greater Manchester. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
