Yolk Recruitment

Senior IT Support Technician Location: Lydney Working pattern: On-site Salary: Up to 50000 DOE Yolk Recruitment is recruiting for a Senior IT Support Technician to join an organisation based in Lydney. This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services. You'll work across end-user computing, infrastructure and manufacturing-adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams. What you'll be doing Acting as the senior technical escalation point for complex and critical on-site IT incidents. Taking ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action. Supporting on-site infrastructure, end-user computing and manufacturing-adjacent systems. Working across Windows environments, endpoint management, Active Directory, Exchange and identity management. Supporting endpoint configuration, patching, system hardening and security controls. Leading site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives. Supporting incident, problem and change management within an ITIL-aligned environment. Monitoring recurring issues and service performance to help reduce incidents and downtime. Supporting hardware standards and asset lifecycle management. Working with global IT teams, vendors and third parties on technical solutions. Providing technical guidance and mentoring to Level 1 and Level 2 colleagues. What we're looking for You'll typically have 5-7+ years' hands-on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating. You'll need experience across: Windows operating systems and enterprise endpoint management Microsoft Office Active Directory, Exchange and identity management Endpoint configuration and patching System hardening and security controls ITSM platforms Incident, problem and change management Root-cause analysis and technical problem-solving Supporting on-site infrastructure and end-user technology Experience mentoring other IT professionals would also be valuable. A full driving licence and car is required for this role . Benefits Employee Assistance Programme Company Pension Cycle to Work Scheme Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!

Business Analyst Somerset Hybrid We're recruiting for a Business Analyst to join an established organisation delivering a mix of business, operational and technology change projects. You'll work closely with business stakeholders, project managers and technical teams, taking ownership of requirements from initial discovery through to delivery. This is a varied BA role suited to someone comfortable working across both Agile and Waterfall environments. What you'll be doing Eliciting, analysing and documenting business, functional and non-functional requirements Creating user stories, epics and acceptance criteria for Agile delivery Producing Business Requirements Documents and functional specifications Mapping as-is and to-be processes and identifying opportunities for improvement Maintaining requirements traceability throughout the project lifecycle Running requirements workshops and stakeholder sessions Assessing the impact of proposed business and system changes Supporting solution design, testing and acceptance activities Working with technical and non-technical stakeholders to manage scope, priorities and dependencies Supporting product backlogs and wider change initiatives What we're looking for You'll need strong Business Analysis experience with a good understanding of the software delivery lifecycle and experience working across Agile and Waterfall methodologies. You'll also bring: Strong requirements elicitation and documentation skills Experience of business process mapping and improvement Excellent stakeholder management and facilitation skills Experience creating user stories and acceptance criteria Strong analytical and problem-solving skills Knowledge of process-mapping tools such as Visio Excellent written and verbal communication skills The ability to manage several priorities simultaneously What's on offer 25 days annual leave plus Bank Holidays. Pension scheme. Enhanced Maternity and Paternity Pay. Cycle to Work scheme. Free on-site parking. Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!

Want to take real ownership of an Azure environment rather than spend your time maintaining someone else's decisions? We're looking for a Senior Azure Platform Engineer to join an organisation going through a significant technology transformation, moving towards a predominantly cloud-native environment built around Azure and the wider Microsoft ecosystem. This is a genuinely hands-on senior engineering role where you'll have the opportunity to shape the Azure platform, influence technical decisions and lead projects , with plenty of scope to improve automation, Infrastructure as Code and engineering standards. You'll also get exposure to Microsoft Fabric and modern data platforms as they become an increasingly important part of the organisation's technology estate. What you'll be doing Taking ownership of engineering across a growing Microsoft Azure estate Designing and improving Azure infrastructure, networking, identity and security Driving greater adoption of Infrastructure as Code and automation Working with Terraform and/or Bicep , PowerShell, Azure CLI, Git and CI/CD Implementing Azure governance, monitoring and security controls Working with technologies including Azure Policy, Key Vault, Private Endpoints and Defender Supporting the engineering platform behind Microsoft Fabric and modern data workloads Leading technical projects and influencing cloud architecture decisions Helping replace legacy and manual processes with modern, automated solutions Acting as a senior technical escalation point for the platforms you build What we're looking for You'll be an experienced Azure Engineer, Cloud Engineer or Platform Engineer with strong hands-on Microsoft Azure experience. Ideally, you'll bring experience across: Azure architecture and administration Azure networking, identity and RBAC Terraform and/or Bicep PowerShell and Azure CLI Infrastructure as Code Git and CI/CD Azure security, governance and monitoring Automation and DevOps engineering practices Experience with Microsoft Fabric would be a big advantage, but it isn't essential. We're equally interested in engineers who have worked with technologies such as Azure Databricks, Synapse, Data Lake, data pipelines or lakehouse architectures and want to develop further into Fabric. Exposure to Entra ID, Microsoft 365, Defender, Purview or Power Platform would also be useful. Why consider it? This isn't a traditional infrastructure support role. You'll have real technical ownership , direct involvement in architecture and the freedom to improve how cloud infrastructure is engineered and deployed. You'll be joining during a major period of modernisation, giving you the opportunity to influence the environment rather than simply inherit it. And importantly, there's a senior technical career path without having to move into people management . Interested? Apply now or get in touch for a confidential conversation about the role.

Want to take real ownership of an Azure environment rather than spend your time maintaining someone else's decisions? We're looking for a Senior Azure Platform Engineer to join an organisation going through a significant technology transformation, moving towards a predominantly cloud-native environment built around Azure and the wider Microsoft ecosystem. This is a genuinely hands-on senior engineering role where you'll have the opportunity to shape the Azure platform, influence technical decisions and lead projects , with plenty of scope to improve automation, Infrastructure as Code and engineering standards. You'll also get exposure to Microsoft Fabric and modern data platforms as they become an increasingly important part of the organisation's technology estate. What you'll be doing Taking ownership of engineering across a growing Microsoft Azure estate Designing and improving Azure infrastructure, networking, identity and security Driving greater adoption of Infrastructure as Code and automation Working with Terraform and/or Bicep , PowerShell, Azure CLI, Git and CI/CD Implementing Azure governance, monitoring and security controls Working with technologies including Azure Policy, Key Vault, Private Endpoints and Defender Supporting the engineering platform behind Microsoft Fabric and modern data workloads Leading technical projects and influencing cloud architecture decisions Helping replace Legacy and manual processes with modern, automated solutions Acting as a senior technical escalation point for the platforms you build What we're looking for You'll be an experienced Azure Engineer, Cloud Engineer or Platform Engineer with strong hands-on Microsoft Azure experience. Ideally, you'll bring experience across: Azure architecture and administration Azure networking, identity and RBAC Terraform and/or Bicep PowerShell and Azure CLI Infrastructure as Code Git and CI/CD Azure security, governance and monitoring Automation and DevOps engineering practices Experience with Microsoft Fabric would be a big advantage, but it isn't essential. We're equally interested in engineers who have worked with technologies such as Azure Databricks, Synapse, Data Lake, data pipelines or lakehouse architectures and want to develop further into Fabric. Exposure to Entra ID, Microsoft 365, Defender, Purview or Power Platform would also be useful. Why consider it? This isn't a traditional infrastructure support role. You'll have real technical ownership , direct involvement in architecture and the freedom to improve how cloud infrastructure is engineered and deployed. You'll be joining during a major period of modernisation, giving you the opportunity to influence the environment rather than simply inherit it. And importantly, there's a senior technical career path without having to move into people management . Interested? Apply now or get in touch for a confidential conversation about the role.

IT Project Manager - Cyber Security Cardiff Up to 71,500 + excellent benefits Want to take ownership of high-profile technology and cyber security projects where the work you deliver genuinely matters? We're looking for an experienced IT Project Manager to join a major, multi-year cyber security and technology transformation programme within a highly regulated environment. You'll be trusted to lead complex projects from initial concept through to delivery, working with senior stakeholders, technical teams and specialist third-party suppliers. This is an opportunity to get involved in business-critical change with plenty of visibility, ownership and variety. What you'll be doing You'll take responsibility for projects across the full lifecycle, including: Leading complex IT and cyber security projects from definition through to successful delivery Building project plans, milestones and deliverables and keeping delivery firmly on track Managing budgets, risks, issues, dependencies and governance Working closely with senior sponsors and stakeholders across the organisation Managing third-party suppliers and outsourced delivery partners Running multiple projects and workstreams simultaneously Driving change adoption, training and transition into BAU Providing clear, concise reporting on project progress and performance What we're looking for You'll already have a strong track record of delivering complex IT projects and be comfortable operating in an environment where stakeholder management and successful delivery are equally important. You'll ideally bring: Extensive end-to-end IT project management experience Experience working within a complex, regulated environment Excellent stakeholder management and influencing skills Strong supplier, vendor and commercial management experience Experience owning project budgets and financial performance A PRINCE2 or PMP practitioner-level qualification Degree-level education or equivalent Experience within cyber security, cyber resilience, utilities or Critical National Infrastructure would make you particularly well suited to the role, while ITIL experience would also be beneficial. Why consider it? This isn't a role where you'll simply maintain project plans and produce status reports. You'll be joining a significant programme of technology and cyber security change, taking ownership of projects that have real operational importance and working across a complex organisation with senior-level exposure. If you're an experienced IT Project Manager looking for greater exposure to cyber security, critical infrastructure and large-scale transformation , we'd be keen to hear from you.

Security Analyst Cardiff, London, Leeds, Manchester or Oxford Hybrid Working Excellent Benefits Are you looking for a role where you'll play a key part in protecting a leading professional services organisation from evolving cyber threats? We're looking for a proactive Security Analyst to join a growing Technology team, working with modern security technologies in a collaborative environment where you'll have the opportunity to influence security operations, improve processes and develop your technical expertise. This is an excellent opportunity for someone with experience in Security Operations or Cyber Security who enjoys investigating incidents, strengthening security controls and working with the latest Microsoft security technologies. What you'll be doing As part of a dedicated Security team, you'll help safeguard the organisation's technology estate by monitoring threats, responding to incidents and continuously improving the firm's overall security posture. Your responsibilities will include: Monitoring and investigating security alerts across the organisation Responding to cyber security incidents and supporting remediation activities Managing and optimising security tools including Microsoft Defender and other enterprise security platforms Supporting vulnerability assessments, penetration testing and security audits Assisting with the implementation of new security technologies and improvements Developing and maintaining security policies, standards and best practice Providing technical guidance to colleagues on security processes and technologies Keeping up to date with emerging cyber threats and recommending improvements About you You'll already have experience working within a Security Operations, Cyber Security or Information Security environment and be passionate about protecting organisations from modern cyber threats. You'll ideally have experience with: Microsoft Defender or similar endpoint protection solutions Security Operations and Incident Response SIEM monitoring and security investigations Email security platforms such as Mimecast or Proofpoint Secure Web Gateway technologies such as Zscaler Vulnerability Management Cyber Essentials and ISO27001 Microsoft security technologies including Defender, Sentinel or Entra Professional certifications such as CompTIA CySA+, Security+ or Microsoft Security Operations are advantageous but by no means essential. Why apply? This is more than just another Security Analyst role. You'll be joining an organisation that genuinely invests in its people, embraces modern technology and encourages continuous learning and professional development. You'll work alongside experienced cyber security professionals, gain exposure to enterprise-scale technologies and have the opportunity to broaden your technical skills while making a real impact on the firm's security strategy. If you're looking for a role where your expertise is valued, your development is supported and no two days are the same, we'd love to hear from you. Apply today or get in touch for a confidential discussion.

IT Support Engineer (1st / 2nd Line) Location: Hoddesdon Salary: Competitive Contract: Permanent, Full Time Travel: Occasional travel to sites across UK&I Yolk Recruitment is supporting a growing organisation with the recruitment of an IT Support Engineer to join its internal IT team. This is a hands-on 1st and 2nd line role supporting users across a multi-site environment. You'll take ownership of incidents from initial triage through to resolution, working across Microsoft 365, Active Directory / Entra ID, endpoint security and general desktop support. What you'll be doing Providing 1st and 2nd line support across desktops, laptops, mobiles, printers and peripherals Managing and resolving support tickets in line with SLAs Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint Managing users and access through Active Directory / Entra ID Supporting MFA, Conditional Access and Microsoft Defender Deploying and managing devices through Microsoft Intune / Endpoint Manager Supporting joiners, movers and leavers Assisting with patching, vulnerability remediation and endpoint security Supporting IT asset, licence and subscription management Troubleshooting basic networking and connectivity issues Maintaining IT documentation and knowledge base articles What you'll bring You'll have previous experience within an IT Support, Helpdesk or Desktop Support position, alongside: Strong Windows desktop support experience Good working knowledge of Microsoft 365 Experience with Active Directory / Entra ID Exposure to Microsoft Defender / Advanced Threat Protection Basic networking knowledge Experience supporting remote or multi-site users Strong troubleshooting and communication skills Experience with Microsoft Intune, Azure, Dynamics 365 Business Central, Power Platform, Paxton, Time & Attendance systems or Splicecom PBX would be advantageous, but isn't essential. What's in it for you? You'll join a collaborative IT team operating in a modern Microsoft-first environment, with exposure to cloud, security and endpoint management technologies. There's also genuine scope to develop towards senior support, infrastructure or specialist positions. Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!

Cyber Security Engineer Hybrid / Cardiff 62,000 - 72,000 We're looking for an experienced Security Engineer to join an established Cyber Resilience function, taking a hands-on role in strengthening security operations across a complex technology environment. You'll work across Microsoft security technologies, cloud security, identity, vulnerability management and threat detection, while helping improve the organisation's overall cyber resilience. What you'll be doing: Managing and improving Microsoft Defender and Sentinel capabilities Securing Azure environments and implementing effective security controls Managing Entra ID security, including Conditional Access, Identity Protection and privileged access Supporting vulnerability management and remediation Implementing data protection controls using Microsoft Purview Supporting threat monitoring, detection and incident response Providing security input into technology projects and architecture decisions Supporting security frameworks including NCSC CAF, ISO 27001, NIST CSF and CIS Controls Acting as a security SME to technical and non-technical stakeholders What we're looking for: Proven Security Engineer experience Strong Microsoft Defender and Sentinel knowledge Good Azure and Entra ID security experience Hands-on vulnerability management experience Understanding of security frameworks and technical controls Strong communication and stakeholder management skills Benefits: Flexible working opportunities Discretionary bonus of up to 10% 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Annual salary review Company Sick Pay Ready to Apply? Contact Daniel Newton to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch!

Job Title: Senior Cyber Security Architect Location: Remote Employment Type: Permanent, Full-Time Salary: 85,000 - 100,000 + excellent Benefits About the Role We're working with a well-established and highly regulated organisation in the utilities sector, who are seeking a Senior Cyber Security Architect to play a key role in their Cyber Resilience team. This is a senior technical position focused on designing and implementing robust cloud focused security architectures that protect critical systems and information assets. You'll be responsible for developing security strategies aligned with business goals, ensuring effective integration of controls across networks, applications, cloud environments, and enterprise systems. Reporting to the Cyber Resilience Manager, you'll work across technical and governance functions to ensure ongoing protection against an evolving threat landscape, while supporting incident response, architecture design, compliance, and risk management. Key Responsibilities Design and maintain enterprise-wide cloud security architectures aligned to business objectives and compliance requirements Implement security controls across infrastructure, applications, and cloud platforms Conduct risk assessments and collaborate with GRC teams to manage identified risks Integrate security measures into the software development lifecycle (SDLC) and broader IT processes Engage with architects, IT teams, and external suppliers to embed security into system design Develop and maintain technical incident response plans and support ongoing testing and refinement Monitor industry standards and regulatory changes (e.g., NIS regulations), ensuring ongoing compliance Contribute to internal security awareness and training programmes Evaluate emerging technologies and advise on their security implications Produce clear, well-documented architecture artefacts, policies, and procedures Benefits: Flexible working opportunities Discretionary bonus of up to 15% 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Annual salary review Company Sick Pay Why You Should Apply: This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch!

IT Service Desk Analyst Somerset On-site Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This is an opportunity to join a collaborative IT team providing technical support across the business, resolving incidents and service requests while ensuring excellent customer service and adherence to SLAs. This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to develop their career in a fast-paced support environment. What you'll be doing Troubleshooting and resolving IT hardware and software incidents remotely and in person. Managing service requests, including employee onboarding and offboarding. Monitoring and managing support tickets, ensuring SLA targets are achieved. Maintaining accurate ticket updates and documentation. Supporting endpoint security by updating operating systems and third-party software. Assisting with the imaging, deployment, maintenance and configuration of laptops, desktops, Macs and mobile devices. Supporting other functions within the IT Service Desk as required. Occasionally travelling to other company sites when required. What you'll bring Essential A formal IT qualification or strong foundational IT knowledge with a genuine interest in technology. Strong communication skills. Excellent troubleshooting, analytical and problem-solving abilities. Ability to work independently and take ownership of assigned tasks. Strong understanding of hardware and software troubleshooting. Good understanding of networking fundamentals. Desirable Previous experience working within an IT Service Desk or Desktop Support role. Experience working within a Microsoft 365 hybrid environment. ITIL Foundation certification. Full, clean UK driving licence. What's on offer 25 days annual leave plus Bank Holidays. Pension scheme. Enhanced Maternity and Paternity Pay. Cycle to Work scheme. Free on-site parking. Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!