Edwards & Pearce

Our client is a longstanding manufacturing business based in Hull and they are seeking an experienced Quality Technician to join their team on a permanent basis. This role is working on site within their laboratory and manufacturing areas. The Process Technician is responsible for directing product formulation, issuing blending and packing instructions, testing materials against specifications, and approving finished goods for packing. The role also involves maintaining safety and technical standards, solving process issues, coordinating with supervisors, operatives and maintenance teams, and ensuring accurate records and samples are available for customer and quality purposes. Responsibilities Ensure work area is always safety compliant. Ensure work area meets technical requirements. Issue blend and packing instructions in line with requirements of the production schedule. Test against required specifications. Identify blend corrections to bring product into specification. Complete testing of process material and take effective action to rectify issues identified. Keep accurate records to allow information and archived samples to be used effectively for customer complaints. Prepare and package samples for customers. Liaise with Shift Supervisors to deliver the production schedule. Issue instruction to Production Operatives. Liaise with Maintenance department to resolve identified process problems. Understand cost effective options for rectification or reallocation of material out of specification. Issue instruction for set-up of process equipment to deliver correct product. Identify root cause and corrective actions for non-conforming material. This role works a rotating shift pattern including days and nights. Candidate Profile Experience within a similar Quality Technician role. Leading & deciding. Skilled multi-tasking. Supporting & co-operating. Analysing & interpreting. Organising & executing. Literacy & numeracy. IT skills. Effective communication skills. Practical hands on approach to problem solving. Personal drive and enthusiasm to achieve results. Able to think logically and creatively. Benefits Salary: £33,373.00 to £35,373.73. 264 hours holiday. Company pension. Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.

Edwards & Pearce is seeking an experienced Quality Technician to join their longstanding manufacturing business in Hull. This role involves working on site within their laboratory and manufacturing areas. The Quality Technician will be responsible for directing product formulation, testing materials against specifications, and ensuring safety and technical standards are met. Ideal candidates will have experience in a similar role, effective communication skills, and a practical approach to problem-solving. Benefits include a salary between £33,373.00 to £35,373.73, 264 hours holiday, and a company pension.

An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Your primary goal will be to provide first-time resolution to technical issues while ensuring the effective operation of desktops, networks, and infrastructure. This will involve troubleshooting, diagnosing, and resolving problems either directly or by coordinating with desktop and server support teams, including managing supplier interactions. Throughout the resolution process, you will maintain ownership of incidents, acting as the key liaison between users and the IT department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support for incoming IT issues via phone, email, and face-to-face interactions. - Take ownership of technical issues, managing them methodically and ensuring a logical resolution. - Accurately log and categorise incidents and faults, prioritising them in line with team procedures. - Conduct thorough diagnostics with end users to enable first-contact fault resolution. - Deliver desktop and server-based support when immediate resolution is not possible. - Ensure all incidents are resolved within service level agreements (SLAs), escalating when necessary. - Manage faults throughout their entire lifecycle, from first contact through to resolution, keeping users informed of progress. - Perform administrative support tasks to meet operational objectives, including: Setting up accounts and workstations for new team members Managing IT assets and equipment assignments Overseeing IT equipment moves Reviewing reports and event logs Documenting procedures - Diagnose and resolve issues to user satisfaction, either remotely or in person. - Continuously develop technical knowledge and skills to support first-time fault resolution. - Identify and escalate recurring issues or service risks to the appropriate service management teams. - Share knowledge and best practices with team members to enhance overall support efficiency. THE CANDIDATE: - 2-3 years of experience in a service desk or IT support role. - Strong troubleshooting and problem-solving skills. - Ability to manage multiple tasks efficiently while maintaining a high level of customer service. - Excellent verbal and written communication skills, with the ability to explain technical concepts clearly. - Experience working within service level agreements (SLAs) and escalation procedures. - Ability to adapt to evolving technologies and contribute to process improvements. Technical skills include: - Windows Server 2019, and wider O/S environments. - Windows 11 (build, configuration, deployment & support). - Active Directory, on-premise and Azure. - LAN & WAN support. - VMWare. - Microsoft Office 365. - Exchange 365. - Microsoft SQL Server 2019 and above. This is a great opportunity for a proactive and solutions-driven IT professional to make an impact within a supportive and forward-thinking team. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.