Pearson Whiffin Recruitment Ltd

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car

Support Analyst - field based, working at client sites. We are seeking a proactive and customer-focused Support Analyst to first- and second-line technical support to various clients across Northern Ireland (north) supporting end-users across the business, ensuring that hardware, software, and network systems run smoothly and efficiently. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows 10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user accounts, permissions, and security in Active Directory and Microsoft 365. Perform hardware and software upgrades, imaging, and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of Windows 10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting laptops and mobile devices across different hardware vendors (e.g., Dell, HP, Lenovo). Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, or Microsoft Remote Desktop). Excellent troubleshooting and communication skills, with a customer-first mindset. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are desirable.

A10 Network Engineer (DV/SC Cleared) We are seeking an experienced A10 Network Engineer for a 6 month contract, inside IR35, supporting high-security environments. You'll be working on complex network infrastructure, primarily focused on A10 Networks' Application Delivery Controllers (ADCs) and security solutions. This role demands a hands-on engineer with a solid understanding of high availability, load balancing, and Layer 4-7 traffic management, ideally within secure, mission-critical environments. Key Responsibilities: Configure, deploy, and manage A10 Thunder Series devices (ADC, CGNAT, SSLi, etc.) Perform system integrations, upgrades, and troubleshooting within live network environments Design and implement network solutions tailored for performance, resilience, and security Collaborate with cybersecurity, DevOps, and infrastructure teams to ensure seamless operations Support firewall, VPN, and intrusion prevention configurations where relevant Document all configurations and processes in line with security compliance standards Essential Skills & Experience: Proven experience working with A10 Networks (Thunder ADC, CGNAT, SSL Insight) In-depth understanding of networking protocols - TCP/IP, HTTP/S, DNS, SSL/TLS, BGP, OSPF Experience with load balancing, application delivery, and traffic optimisation Active SC (Security Check) or DV (Developed Vetting) clearance is essential

A10 Network Engineer (DV/SC Cleared) We are seeking an experienced A10 Network Engineer for a 6 month contract, inside IR35, supporting high-security environments. You ll be working on complex network infrastructure, primarily focused on A10 Networks Application Delivery Controllers (ADCs) and security solutions. This role demands a hands-on engineer with a solid understanding of high availability, load balancing, and Layer 4-7 traffic management, ideally within secure, mission-critical environments. Key Responsibilities: Configure, deploy, and manage A10 Thunder Series devices (ADC, CGNAT, SSLi, etc.) Perform system integrations, upgrades, and troubleshooting within live network environments Design and implement network solutions tailored for performance, resilience, and security Collaborate with cybersecurity, DevOps, and infrastructure teams to ensure seamless operations Support firewall, VPN, and intrusion prevention configurations where relevant Document all configurations and processes in line with security compliance standards Essential Skills & Experience: Proven experience working with A10 Networks (Thunder ADC, CGNAT, SSL Insight) In-depth understanding of networking protocols TCP/IP, HTTP/S, DNS, SSL/TLS, BGP, OSPF Experience with load balancing, application delivery, and traffic optimisation Active SC (Security Check) or DV (Developed Vetting) clearance is essential

Automation Engineer - vRA We are looking for someone with solid vRA, who can refactor existing code backlog as well as Unit Testing & workflow documentation. Key Responsibilities: Design and implement test strategies for vRA automation workflows, blueprints, and custom resources. Create and maintain automated test scripts for infrastructure-as-code solutions. Perform functional, regression, and performance testing on vRA configurations. Identify and troubleshoot deployment issues across vCenter, vRA, and associated components. Collaborate with development, QA, and operations teams in Agile environments. Required Skills: Strong hands-on experience with VMware vSphere, ESXi, vCenter. Proven experience with vRealize Automation (vRA) (version 8.x preferred). Familiarity with vRealize Orchestrator (vRO), NSX, and infrastructure automation tools. Knowledge of test automation frameworks or scripting (e.g., PowerCLI, Python, or Ansible). Understanding of CI/CD pipelines and integration with automation workflows. Experience in testing infrastructure provisioning, lifecycle management, and policies.

Infrastructure Engineer (Windows?11 / NPPV3) Remote Initially 6-month contract (with possibility of extension) Inside IR35 Must hold NPPV3 clearance (or equivalent) We are seeking a seasoned Infrastructure Engineer with strong experience in Windows?11 deployments and infrastructure engineering. This person will work across both BAU and project streams, helping to maintain and evolve the clients infrastructure, and enabling the migration or rollout of Windows?11 environments. The ideal candidate is comfortable in a complex, high-availability environment and has experience with modern infrastructure tooling and security practices. Key Responsibilities Manage infrastructure incidents and service requests under SLA Monitoring metrics, logs, and alerts to proactively detect and remediate issues Lead or support Windows?11 deployment projects (imaging, automation, pilot, rollouts) Support and evolve infrastructure design, ensuring best practices are followed Collaborate with cybersecurity, network, storage, and application teams on cross-domain initiatives Implement or maintain Active Directory, DNS, DHCP, Group Policy, DFSR, WDS, etc. Automate deployment, configuration, and infrastructure provisioning (Infrastructure as Code) Work with virtualisation (VMware / vSphere, etc.) Configure / manage SAN / storage, Fibre Channel, zoning, LUN provisioning Participate in vulnerability assessments, patches, security hardening, and incident response Required Skills & Experience NPPV3 clearance, either current or active within the last 12 months (non-negotiable) Strong track record with Windows?11 deployment (imaging, upgrade, Autopilot, Intune, SCCM, etc.) Solid experience with Active Directory, DNS, DHCP, Group Policy Experience in a 3rd line / senior infrastructure role Familiarity with both BAU support and project-based change Virtualisation experience (VMware, vSphere) Working knowledge of SAN / storage technologies, Fibre Channel, zoning, etc.

Network Engineer JUNIPER - BASED IN MILAN We are looking for a number of Network Engineers with a strong background in Juniper, focusing on MIST, Core & Edge or Security to be part of team based in Milan The contract will be from end of November through to March, travel and accommodation will be paid. We need people who have a strong background in networking, working at a consultancy level for large-scale environments, ideally within a broadcasting environment but not essential. Must have proven experience of implementing switches and other Juniper solutions, ideally holding JNCIP or JNCIE certification. Minimum 5+ years in enterprise networking consulting or solution delivery, ideally for large scale or high availability environments Proven experience designing and implementing Core & Edge networks, SD WAN, LAN/WLAN, and security solutions. Strong knowledge of network monitoring, incident management, and operational support processes. Ability to lead and coordinate multi-vendor and cross functional teams in time critical projects. Excellent communication skills to interface effectively with technical teams and senior event stakeholders.

Automation Engineer - vRA We are looking for someone with solid vRA, who can refactor existing code backlog as well as Unit Testing & workflow documentation. Key Responsibilities: Design and implement test strategies for vRA automation workflows, blueprints, and custom resources. Create and maintain automated test scripts for infrastructure-as-code solutions. Perform functional, regression, and performance testing on vRA configurations. Identify and troubleshoot deployment issues across vCenter, vRA, and associated components. Collaborate with development, QA, and operations teams in Agile environments. Required Skills: Strong hands-on experience with VMware vSphere, ESXi, vCenter. Proven experience with vRealize Automation (vRA) (version 8.x preferred). Familiarity with vRealize Orchestrator (vRO), NSX, and infrastructure automation tools. Knowledge of test automation frameworks or scripting (e.g., PowerCLI, Python, or Ansible). Understanding of CI/CD pipelines and integration with automation workflows. Experience in testing infrastructure provisioning, lifecycle management, and policies.

Infrastructure Engineer (Windows 11 / NPPV3) Remote Initially 6 month contract (with possibility of extension) Inside IR35 Must hold NPPV3 clearance (or equivalent) We are seeking a seasoned Infrastructure Engineer with strong experience in Windows 11 deployments and infrastructure engineering. This person will work across both BAU and project streams, helping to maintain and evolve the clients infrastructure, and enabling the migration or rollout of Windows 11 environments. The ideal candidate is comfortable in a complex, high-availability environment and has experience with modern infrastructure tooling and security practices. Key Responsibilities Manage infrastructure incidents and service requests under SLA Monitoring metrics, logs, and alerts to proactively detect and remediate issues Lead or support Windows 11 deployment projects (imaging, automation, pilot, rollouts) Support and evolve infrastructure design, ensuring best practices are followed Collaborate with cybersecurity, network, storage, and application teams on cross-domain initiatives Implement or maintain Active Directory, DNS, DHCP, Group Policy, DFSR, WDS, etc. Automate deployment, configuration, and infrastructure provisioning (Infrastructure as Code) Work with virtualisation (VMware / vSphere, etc.) Configure / manage SAN / storage, Fibre Channel, zoning, LUN provisioning Participate in vulnerability assessments, patches, security hardening, and incident response Required Skills & Experience NPPV3 clearance, either current or active within the last 12 months (non-negotiable) Strong track record with Windows 11 deployment (imaging, upgrade, Autopilot, Intune, SCCM, etc.) Solid experience with Active Directory, DNS, DHCP, Group Policy Experience in a 3rd line / senior infrastructure role Familiarity with both BAU support and project-based change Virtualisation experience (VMware, vSphere) Working knowledge of SAN / storage technologies, Fibre Channel, zoning, etc.

Systems Engineer Permanent Sandwich 33 hours per week (Every other Friday off!) £40k - £50k (DOE) Please note, I cannot consider candidates who require sponsorship for this role, so please do not apply if you do not already have the right to work in the UK with no restrictions. We are seeking a Systems Engineer to join our clients Engineering team. This role involves working across the full product lifecycle from concept to end-of-life collaborating closely with product line, mechanical, and software teams. The role requires providing realistic project estimates, identifying risks, and recommending effective solutions to ensure the successful delivery of both new and existing product lines. Key Responsibilities Analyse, capture, and generate specifications for products and systems. Support sales and business development by answering technical queries and producing proposals, reports, and supporting documentation. Contribute to the new product introduction process by identifying risks and suggesting mitigations. Keep up to date with systems engineering best practices and recommend cost-effective solutions. Undertake customer and supplier visits when required. Qualifications Required: Essential: Degree in systems engineering, physics, or electronics. Desirable: Higher degree or specialist qualification in systems engineering. Experience Proven experience in systems engineering, electro-optics, or electro-mechanics. Familiarity with FMEA analysis. Hands-on electronic design experience is advantageous. Skills & Abilities Strong communication skills, both written and verbal. Proficiency with analysis tools such as Matlab/Octave, C#, or Python. Strong mathematical capability. Knowledge of embedded C/C++ is an advantage. Proficiency with Microsoft Office applications. Knowledge Systems engineering and analysis principles. Awareness of defence-related environmental and EMC Understanding of geographical information systems (GIS) is advantageous. Familiarity with control theory, servo systems, and control loops desirable. Additional Information Due to the nature of the work, all candidates must be eligible to obtain/or already have Security Clearance to SC level. Benefits 9-day fortnight (every other Friday off). Competitive salary and profit-sharing scheme. Stakeholder pension and death-in-service cover. Private healthcare with Benenden. Employee recognition and engagement initiatives. This company are offering a competitive salary and genuine career progression, as well as great benefits! If you believe you met the above criteria, please apply for immediate consideration! This role is being handled by Sammy Messenger, Manufacturing, Engineering & Technical Specialist at Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and METPERM

Infrastructure Engineer - Inside IR35 - 6 Months - Remote - NPPV3 We are looking for an experienced Infrastructure Engineer with strong technical skills across Azure, Windows 11 Deployments as well as standard Windows technologies such as Active Directory, DNS, DHCP who is comfortable working both BAU and Project workstreams. There are a few main responsibilities, such as: Manage incident and request fulfilment tickets within SLA's Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives and participating in investigations & remediation of any vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. There is minimum level of technical expertise required: MUST have NPPV3 Experienced 3rd line Infrastructure Technical Specialist with strong Windows 11 Deployments Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies, Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation, VMWARE and Vsphere IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning

Technical Business Analyst 6 Months Inside IR35 We are looking for a Technical Analyst who can work with the business to gather and communicate technical requirements across the business. You will need to have a solid technical background within the world of analysis, working on a number of high level projects from complete systems upgrades to small level migrations You will need to possess strong SQL, have the ability to query and collate data and break down requirements, all while working with both technical and non-technical teams. Required Skills and Experience: Experience of working with project manager or more senior personnel to report progress and implementation of tasks Experience in the complete project cycle of at least 2 significant projects Functional Requirements Gathering and Documenting Non-Functional Requirements Gathering and Documenting Technical Requirement Gathering and Documenting General Requirement Gathering and Documenting Visual Modelling (UML, BPMN, Flowchart) Logical Data Modelling Domain Modelling SQL Skills

Operations Manager - £80,000 - £90,000 + bonus We are working with a leading organisation who are looking for an Operations Manager, with experience in the financial services sector to take on the leadership of 5 operational areas across the business. These teams manage all customer queries, from technical support through to project delivery. The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team. Required Skills and Experience: Someone who has experience of full people management from carrying out appraisals to setting objective down to day-to-day management. Strong knowledge of FCA rules and regulations, this is essential. Someone who has experience of designing and implementing strategies, aimed at improving customer satisfaction from implementation of systems through to training. Full responsibility for leading projects through to completion, setting SLA s, ensuring they are met. Full responsibility for managing technology and other 3rd party partners. Have ownership of departmental budgets. Advanced Excel with some knowledge of SQL and PowerBI Solid grasp of technology, someone who can understand systems and identify enhancements.

IT Services Manager - Kent - £50,000 - 55,000 An exciting opportunity has arisen with a Kent business for an Infrastructure Lead with a strong hands-on approach to oversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and statistics. Ability to work with a range of stakeholders throughout the organisation.