Pearson Whiffin Recruitment Ltd

Illumio Engineer GCP & GCVE Migration Project Contract: 6 Months Location: Remote We are seeking an experienced Illumio Engineer to support a major cloud transformation programme involving the migration of enterprise workloads to Google Cloud Platform (GCP), including the deployment and integration of Google Cloud VMware Engine (GCVE). This is a hands-on technical role focused on designing, implementing, and optimising Illumio micro-segmentation policies across hybrid and cloud environments. The successful candidate will work closely with cloud architects, infrastructure teams, security specialists, and migration engineers to ensure secure workload migration while maintaining visibility, compliance, and zero-trust security principles. Key Responsibilities Design, implement, and manage Illumio Core micro-segmentation solutions across on-premises and cloud-hosted environments. Develop and maintain segmentation policies supporting migration to Google Cloud Platform (GCP). Integrate Illumio controls within Google Cloud VMware Engine (GCVE) environments. Analyse application dependencies and traffic flows to create effective segmentation strategies. Support workload migration activities while ensuring security policies remain consistent throughout transition phases. Collaborate with cloud, networking, and security teams to align segmentation with enterprise security standards. Troubleshoot and resolve Illumio policy, visibility, and connectivity issues. Produce technical documentation, implementation guides, and operational runbooks. Participate in security reviews, change management processes, and migration planning workshops. Required Skills & Experience Proven experience implementing and administering Illumio Core in enterprise environments. Strong understanding of Zero Trust and micro-segmentation architectures. Experience supporting cloud migration programmes, particularly to Google Cloud Platform (GCP). Knowledge of Google Cloud VMware Engine (GCVE) and hybrid VMware environments. Strong networking expertise, including: TCP/IP Routing and switching Firewalls and security policies Application dependency mapping Experience working with VMware technologies, including vSphere and virtualised workloads. Familiarity with cloud networking, security controls, and infrastructure-as-code principles. Excellent troubleshooting and stakeholder communication skills.

Head of Operations Maidstone, Kent (Hybrid Working) Up to £90k DOE An exciting opportunity has arisen for an experienced and commercially minded Head of Operations to join a rapidly growing technology business operating within a regulated environment. This is a senior leadership position reporting directly to the Managing Director, with responsibility for overseeing Client Services, Compliance and Product functions whilst ensuring strong collaboration across Sales, Finance and platform delivery teams. The successful candidate will play a pivotal role in driving operational excellence, business scalability, process automation and continuous improvement, helping to support the organisation's ambitious growth plans. As Head of Operations, you will take ownership of day-to-day operational performance across multiple business functions, ensuring effective processes, governance, controls and reporting frameworks are in place. You will work closely with senior stakeholders, external technology partners and internal teams to deliver operational excellence, regulatory compliance and a high-quality customer experience. Key Responsibilities Lead operational delivery across Client Services, Compliance and Product functions. Develop, implement and continuously improve scalable operational processes and controls. Define and monitor operational KPIs, performance metrics and reporting frameworks. Identify and resolve operational risks, bottlenecks and inefficiencies. Oversee customer and partner onboarding processes, ensuring a seamless transition from Sales into Operations. Collaborate closely with Sales and Finance to support forecasting, billing and contractual processes. Maintain strategic oversight of compliance activities and regulatory obligations. Manage relationships with external technology providers and service partners. Provide operational oversight of platform and product delivery, ensuring projects remain on track and aligned to business priorities. Drive automation initiatives and operational transformation projects to improve scalability and efficiency. Foster a culture of continuous improvement and operational excellence. Essential Requirements Significant operational leadership experience within a Technology, SaaS or FinTech environment. Experience working within a start-up, scale-up or high-growth business. Proven experience scaling operational functions and supporting business growth. Demonstrable success in driving operational improvements, automation initiatives and process efficiencies. Experience managing multiple business functions, including Client Services, Operations, Compliance and Product. Strong experience managing third-party technology providers and commercial partnerships. Experience operating within a regulated environment. Excellent stakeholder management and communication skills. Strong commercial awareness with experience partnering with Sales and Finance functions. Apply now to find out more. This role is being handled by Holly Ensoll & Chloe Wadhams, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Platform Support Analyst (Power BI / SQL) We are seeking a proactive and technically capable Platform Support Analyst to join the team and play a key role in the day-to-day support, stability and continuous operation of the companies platform environment. This role will act as the first point of contact for platform-related incidents, service requests and operational issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting capability with data management and reporting expertise to support both operational delivery and wider business requirements. Key Responsibilities Provide day-to-day operational support for the platform, ensuring high levels of availability, stability and performance. Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution activities. Liaise with Client Services, Operations and third-party engineering teams to ensure incidents and requests are managed effectively through to resolution. Monitor platform health, identify recurring issues and contribute to continuous service improvement initiatives. Support release activities, maintenance tasks and operational change processes where required. Perform ad hoc data imports and exports to support operational and client requirements. Extract, manipulate and validate data from multiple sources to support reporting, analysis and business processes. Develop and maintain reports and dashboards using Power BI. Write and optimise SQL queries for data extraction, analysis and troubleshooting activities. Ensure data integrity, accuracy and compliance with internal processes and standards. Maintain accurate documentation of support procedures, known issues and technical processes. Skills & Experience Required Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role. Strong troubleshooting and incident management skills. Experience working with cross-functional teams and external technical partners. Strong SQL skills, including querying, data extraction and manipulation. Experience using Power BI for reporting and dashboard creation. Experience with data import/export tools and processes. Good understanding of data structures, validation and reconciliation processes. Ability to prioritise workload and manage multiple tasks in a fast-paced environment. Strong communication and stakeholder management skills. Excellent attention to detail and problem-solving capability. Desirable Skills Experience supporting SaaS or enterprise platforms. Familiarity with ticketing and service management tools. Exposure to ETL processes or data integration tools. Understanding of ITIL or service management best practices. Experience working within regulated or operationally critical environments.

Platform Support Analyst (Power BI / SQL) We are seeking a proactive and technically capable Platform Support Analyst to join the team and play a key role in the day-to-day support, stability and continuous operation of the companies platform environment. This role will act as the first point of contact for platform-related incidents, service requests and operational issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting capability with data management and reporting expertise to support both operational delivery and wider business requirements. Key Responsibilities Provide day-to-day operational support for the platform, ensuring high levels of availability, stability and performance. Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution activities. Liaise with Client Services, Operations and third-party engineering teams to ensure incidents and requests are managed effectively through to resolution. Monitor platform health, identify recurring issues and contribute to continuous service improvement initiatives. Support release activities, maintenance tasks and operational change processes where required. Perform ad hoc data imports and exports to support operational and client requirements. Extract, manipulate and validate data from multiple sources to support reporting, analysis and business processes. Develop and maintain reports and dashboards using Power BI. Write and optimise SQL queries for data extraction, analysis and troubleshooting activities. Ensure data integrity, accuracy and compliance with internal processes and standards. Maintain accurate documentation of support procedures, known issues and technical processes. Skills & Experience Required Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role. Strong troubleshooting and incident management skills. Experience working with cross-functional teams and external technical partners. Strong SQL skills, including querying, data extraction and manipulation. Experience using Power BI for reporting and dashboard creation. Experience with data import/export tools and processes. Good understanding of data structures, validation and reconciliation processes. Ability to prioritise workload and manage multiple tasks in a fast-paced environment. Strong communication and stakeholder management skills. Excellent attention to detail and problem-solving capability. Desirable Skills Experience supporting SaaS or enterprise platforms. Familiarity with ticketing and service management tools. Exposure to ETL processes or data integration tools. Understanding of ITIL or service management best practices. Experience working within regulated or operationally critical environments.

Supplier Data Analyst £27,000 £30,000 per annum Ashford Remote or Hybrid (flexible working available) Temporary Contract (initially circa 6 months, with potential for extension) We re looking for a detail-driven, Excel-savvy problem solver to join a busy data project on a temporary contract. This is a fantastic opportunity to get involved in a large-scale supplier data clean-up. You ll play a key role in helping streamline and tidy up thousands of supplier records, making sure data is accurate, consistent, and ready for migration. This is a hands-on role where accuracy really matters and where your ability to spot patterns, duplicates, and inconsistencies will make a real impact. Duties include: Work with large supplier datasets and transactional records, ensuring accurate handling and organisation of information Analyse and structure data using Excel, including the use of formulas, lookups, and pivot tables to produce clear summaries Investigate supplier records to identify duplicates and opportunities for consolidation What we re looking for: Strong Microsoft Excel skills (confident with formulas and pivot tables essential) Experience working with large datasets and data validation High attention to detail and a methodical approach Exposure to ERP systems would be an advantage Strong communication skills and the ability to follow structured processes This role is being handled by Holly Ensoll & Chloe Wadhams, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

EUC Engineer MacOS / Apple Devices / Cloud Technologies Based onsite in Gloucester We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Exposure to cloud technologies and SaaS platforms Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Knowledge of Microsoft 365 and identity/access management solutions Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Experience in hybrid cloud environments Scripting or automation knowledge (Bash, PowerShell, or similar)

Fortinet Technical Design Authority (TDA) We are seeking an experienced Fortinet Technical Design Authority (TDA) to lead the architecture, governance, and strategic delivery of enterprise-scale Fortinet security solutions across complex multi-site and multi-tenant environments. Key Responsibilities Lead the design and governance of enterprise Fortinet environments Define and maintain security architecture standards, operational models, and best practices Provide technical oversight for large-scale Fortinet deployments, migrations, and optimisation initiatives Work closely with SOC, infrastructure, networking, and security engineering teams Act as the senior escalation point for complex Fortinet architecture and operational challenges Core Technical Expertise FortiManager Policy package governance and lifecycle management ADOM design and administration Workflow approval processes and change governance Multi-tenant operational management Standardisation and automation of security policy deployment FortiAnalyzer Centralised logging and reporting strategy SOC integration and event correlation Incident and event handling workflows Compliance reporting and audit outputs SIEM interoperability and operational analytics Secure SD-WAN SLA rule creation and traffic steering Link health checks and performance optimisation ADVPN architecture and dynamic overlay networking Hub-and-spoke topology design Network segmentation and security zoning strategy UTM / NGFW Leadership IPS policy tuning and threat optimisation SSL inspection strategy and operational governance Certificate lifecycle and PKI management Proxy-based vs flow-based inspection design Web Application Firewall (WAF) capabilities where applicable Zero Trust Network Access (ZTNA) and SASE architecture integration Required Experience Extensive hands-on Fortinet architecture and engineering experience Strong understanding of enterprise security and networking principles Experience operating within regulated or large-scale enterprise environments Ability to produce high-quality technical designs, standards, and governance documentation Excellent stakeholder engagement and technical leadership skills Desirable Certifications NSE 7 / NSE 8 (or equivalent Fortinet certifications) CCNP / CCIE Security CISSP or equivalent security certification

Graduate Applications Engineer South East London/Kent Border drivers with own transport only due to location Salary: £35,000 - £40,000 + Company Car (after probation) + Excellent Progression Monday to Friday 40 Hour Week Contact: Emily or Sammy at Pearson Whiffin Recruitment PLEASE NOTE - NO SPONSORSHIP IS OFFERED FOR THIS POSITION! Are you an ambitious Engineering graduate looking for a role that will give you real responsibility, exposure to major industrial projects and a genuine long-term career path? Do you want to work for a growing UK engineering business where you can combine your technical knowledge with client interaction, problem solving and commercial development? We are exclusively recruiting for a Graduate Applications Engineer to join a highly successful and expanding engineering organisation with an outstanding reputation within its specialist market. This is a rare opportunity for a graduate who wants more than a traditional office-based engineering role. You ll work closely with experienced professionals across a wide range of technical projects, supporting customers within industrial and manufacturing environments throughout the UK. The business is known for developing and progressing people properly, offering hands-on mentoring, technical exposure and the chance to build a successful long-term career within a growing engineering group. The Role: Supporting customers with technical and commercial engineering solutions Producing quotations, proposals and technical documentation Building strong relationships with both new and existing clients Working closely with internal engineering and operational teams Supporting industrial installation projects and service agreements Visiting customer sites across the UK when required Assisting with presentations, project discussions and solution-based recommendations Keeping internal systems and project information updated accurately The Person: Degree qualified within Engineering or a related technical discipline Strong communication skills with the confidence to engage professionally with clients A genuine interest in engineering, technology and industrial environments Commercially aware with a proactive and ambitious approach Strong attention to detail and organisational skills Comfortable using Microsoft Office packages including Excel and Word Full UK Driving Licence What s on Offer: £35k-£40k starting salary Company car following successful completion of probation Structured training and ongoing mentorship Genuine opportunities for rapid career progression Exposure to a wide range of engineering applications and projects Supportive, collaborative and forward-thinking team environment Opportunity to join a successful UK engineering manufacturer during an exciting period of growth This role would suit a motivated graduate looking to build a long-term career within a technical, client-facing engineering environment where no two days are the same. If you are interested and feel you have the relevant skill-set, please apply online with your up to date CV for immediate consideration!

We are currently representing a fantastic business based in North Kent that is looking to recruit a Business Analyst. This is a newly created role working for an organisation that operates on a global scale. Are you an analytical professional who thrives in a fast-paced business environment? If so, we are looking for a highly capable Business Analyst to work directly alongside the Managing Director, providing financial and commercial insight, performance analysis, and strategic support across the business. This role will play a key part in driving performance, accountability, and executive-level decision-making. The Role Working closely with the Managing Director and senior leadership team, you will play a pivotal role in analysing business performance, identifying opportunities for improvement, and ensuring key priorities and strategic initiatives remain on track. You will provide clear, actionable insights that support business growth and operational effectiveness. Key Responsibilities Analyse business, financial, and operational data to support executive decision-making Support budgeting, forecasting, and variance analysis alongside finance teams Identify trends, risks, inefficiencies, and improvement opportunities Prepare executive briefings, summaries, and analytical reports Monitor the progress of strategic projects and follow up on key actions Liaise with senior managers to gather information and drive accountability Track KPIs and produce concise performance reports and dashboards Support MD-led projects, business improvement initiatives, and change activity About You You will be: Highly analytical with strong commercial awareness A confident communicator who can engage effectively with senior stakeholders Comfortable presenting insights and constructively challenging assumptions Self-motivated, organised, and capable of working autonomously Professional, discreet, and trusted with confidential information Adaptable and calm under pressure within a dynamic environment Skills & Experience Strong analytical and data interpretation skills working in a similar role Advanced Excel and/or Google Sheets capability Excellent written and verbal communication skills Strong commercial and financial awareness Previous experience within financial, business, or commercial analysis Degree qualified in Finance, Economics, Business, or a related discipline Experience using BI/reporting tools such as Power BI or Tableau The company is offering a competitive salary and benefits package, including a hybrid working model. If this sounds like you and you have the required experience then apply today! Please note, due to the expected high volume of applicants, only suitable candidates will be contacted.

Senior Business Intelligence Manager We are seeking an experienced and strategic Senior Business Intelligence Manager to lead our BI function and drive data-led decision making across the organisation. This is a leadership role suited to someone who combines strong technical expertise with the ability to manage and inspire high-performing data teams. You will be responsible for shaping the BI strategy, ensuring high-quality data governance, and delivering actionable insights that support business growth and operational excellence. Key Responsibilities Lead, mentor, and develop a team of BI developers and analysts Define and execute the Business Intelligence roadmap and data strategy Design and oversee scalable data models and reporting frameworks Deliver advanced dashboards and reports using Power BI Write and optimise complex SQL queries for analytics and reporting Ensure compliance with GDPR and best-practice data governance standards Oversee and support implementation of MDM (Master Data Management) tools Work closely with stakeholders across Finance, Operations, IT, and Commercial teams Collaborate on data integration initiatives, including exposure to SAP environments Ensure data quality, integrity, and consistency across systems Required Skills & Experience Proven experience in a Senior BI / BI Manager / Data Analytics leadership role Strong hands-on expertise in Power BI (data modelling, DAX, performance optimisation) Advanced SQL skills Demonstrated experience leading and developing technical teams Strong understanding of GDPR and data governance frameworks Experience with MDM tools and data management best practices Exposure to SAP data structures and integration Excellent data modelling skills (conceptual, logical, physical modelling) Strong stakeholder management and communication skills

Cyber Security Engineer Illumio/ GCP / GCVE Migration Project We are seeking a mid-to-senior level Illumio Engineer to support a large-scale migration initiative to Google Cloud Platform (GCP), including Google Cloud VMware Engine (GCVE). The ideal candidate will bring strong hands-on experience with Illumio and micro-segmentation technologies and be capable of contributing from day one in a fast-paced migration programme. Project Overview The project involves migrating applications currently hosted in colocation environments into GCVE and GCP. Existing applications are already micro-segmented, and the engineer will help extend, adapt, and optimise segmentation policies within the new cloud environment. The team is currently standing up compute instances within GCVE and requires Illumio expertise to implement and manage micro-segmentation throughout the migration lifecycle. Key Responsibilities Support the migration of workloads from colocation environments into GCVE/GCP. Design, implement, and maintain Illumio micro-segmentation policies across hybrid and cloud environments. Analyse existing traffic flows and segmentation policies to ensure secure migration and application communication. Assist with traffic analysis and dependency mapping for migrating applications. Work closely with infrastructure, cloud, and networking teams to support secure workload onboarding into GCVE. Configure and manage Illumio Policy Compute Engine (PCE) and VEN deployments. Support connectivity and integration work, including creation and management of required connectors. Collaborate on changes to the VMware load balancing solution as part of the migration to the target-state architecture. Troubleshoot policy enforcement, segmentation, and connectivity issues. Produce technical documentation and migration runbooks. Required Skills & Experience Strong hands-on experience with Illumio or similar micro-segmentation technologies. Proven background in micro-segmentation and traffic flow analysis. Experience supporting cloud migration or hybrid infrastructure projects. Good understanding of networking concepts including TCP/IP, routing, firewalls, and application dependencies. Experience working within VMware environments. Familiarity with load balancing technologies and connector configuration. Ability to operate independently and contribute immediately with minimal ramp-up time. Strong troubleshooting and stakeholder communication skills.

Systems Engineer Permanent Sandwich 33 hours per week (Every other Friday off!) £40k - £50k (DOE) Please note, I cannot consider candidates who require sponsorship for this role, so please do not apply if you do not already have the right to work in the UK with no restrictions. We are seeking a Systems Engineer to join our clients Engineering team. This role involves working across the full product lifecycle from concept to end-of-life collaborating closely with product line, mechanical, and software teams. The role requires providing realistic project estimates, identifying risks, and recommending effective solutions to ensure the successful delivery of both new and existing product lines. Key Responsibilities Analyse, capture, and generate specifications for products and systems. Support sales and business development by answering technical queries and producing proposals, reports, and supporting documentation. Contribute to the new product introduction process by identifying risks and suggesting mitigations. Keep up to date with systems engineering best practices and recommend cost-effective solutions. Undertake customer and supplier visits when required. Qualifications Required: Essential: Degree in systems engineering, physics, or electronics. Desirable: Higher degree or specialist qualification in systems engineering. Experience Proven experience in systems engineering, electro-optics, or electro-mechanics. Familiarity with FMEA analysis. Hands-on electronic design experience is advantageous. Skills & Abilities Strong communication skills, both written and verbal. Proficiency with analysis tools such as Matlab/Octave, C#, or Python. Strong mathematical capability. Knowledge of embedded C/C++ is an advantage. Proficiency with Microsoft Office applications. Knowledge Systems engineering and analysis principles. Awareness of defence-related environmental and EMC Understanding of geographical information systems (GIS) is advantageous. Familiarity with control theory, servo systems, and control loops desirable. Additional Information Due to the nature of the work, all candidates must be eligible to obtain/or already have Security Clearance to SC level. Benefits 9-day fortnight (every other Friday off). Competitive salary and profit-sharing scheme. Stakeholder pension and death-in-service cover. Private healthcare with Benenden. Employee recognition and engagement initiatives. This company are offering a competitive salary and genuine career progression, as well as great benefits! If you believe you met the above criteria, please apply for immediate consideration! This role is being handled by Sammy Messenger, Manufacturing, Engineering & Technical Specialist at Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and METPERM

Infrastructure Engineer - Inside IR35 - 6 Months - Remote - NPPV3 We are looking for an experienced Infrastructure Engineer with strong technical skills across Azure, Windows 11 Deployments as well as standard Windows technologies such as Active Directory, DNS, DHCP who is comfortable working both BAU and Project workstreams. There are a few main responsibilities, such as: Manage incident and request fulfilment tickets within SLA's Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives and participating in investigations & remediation of any vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. There is minimum level of technical expertise required: MUST have NPPV3 Experienced 3rd line Infrastructure Technical Specialist with strong Windows 11 Deployments Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies, Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation, VMWARE and Vsphere IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning

Technical Business Analyst 6 Months Inside IR35 We are looking for a Technical Analyst who can work with the business to gather and communicate technical requirements across the business. You will need to have a solid technical background within the world of analysis, working on a number of high level projects from complete systems upgrades to small level migrations You will need to possess strong SQL, have the ability to query and collate data and break down requirements, all while working with both technical and non-technical teams. Required Skills and Experience: Experience of working with project manager or more senior personnel to report progress and implementation of tasks Experience in the complete project cycle of at least 2 significant projects Functional Requirements Gathering and Documenting Non-Functional Requirements Gathering and Documenting Technical Requirement Gathering and Documenting General Requirement Gathering and Documenting Visual Modelling (UML, BPMN, Flowchart) Logical Data Modelling Domain Modelling SQL Skills

Operations Manager - £80,000 - £90,000 + bonus We are working with a leading organisation who are looking for an Operations Manager, with experience in the financial services sector to take on the leadership of 5 operational areas across the business. These teams manage all customer queries, from technical support through to project delivery. The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team. Required Skills and Experience: Someone who has experience of full people management from carrying out appraisals to setting objective down to day-to-day management. Strong knowledge of FCA rules and regulations, this is essential. Someone who has experience of designing and implementing strategies, aimed at improving customer satisfaction from implementation of systems through to training. Full responsibility for leading projects through to completion, setting SLA s, ensuring they are met. Full responsibility for managing technology and other 3rd party partners. Have ownership of departmental budgets. Advanced Excel with some knowledge of SQL and PowerBI Solid grasp of technology, someone who can understand systems and identify enhancements.

IT Services Manager - Kent - £50,000 - 55,000 An exciting opportunity has arisen with a Kent business for an Infrastructure Lead with a strong hands-on approach to oversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and statistics. Ability to work with a range of stakeholders throughout the organisation.