Xact Placements Ltd

Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Yorkshire? Your role will be to perform field service visits to our client base to repair failed equipment, to assist with installation projects and to assist our helpdesk by providing telephone support when required. This is a field based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer focused role and within IT field service repair. CompTIA A+ Certification Desirable This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year The standard working days are Monday to Friday

Job Title: 2nd Line Cloud Support Engineer (Microsoft Stack) Location: Wimbledon, London Employment Type: Full-Time / Permanent About the Role: My client are looking for an experienced and proactive 2nd Line Cloud Support Engineer with a strong background in Microsoft technologies to join their growing IT team in Wimbledon. This is a client-facing role where you ll support a variety of cloud-based environments, primarily Microsoft 365 and Azure, while also handling networking, security, and automation tasks. Key Responsibilities: Provide 2nd line support for cloud-based infrastructure and services, primarily within the Microsoft ecosystem (M365/Azure) Troubleshoot and resolve issues related to SharePoint Online, Teams, Exchange Online, and OneDrive. Manage and respond to compromised account incidents, including investigation and remediation. Support the implementation and management of Azure Conditional Access Policies and Multi-Factor Authentication (MFA). Collaborate with the networking team to resolve issues related to firewalls, routing, and general network connectivity in a cloud/hybrid setup. Use PowerShell to automate tasks, run diagnostics, and manage environments efficiently. Liaise with clients and stakeholders, translating technical issues into clear, business-friendly language. Contribute to documentation, knowledge sharing, and process improvement initiatives. Occasionally assist with project-based work such as migrations or security audits. Essential Skills & Experience: Proven experience in a 2nd line support or similar technical role. Solid knowledge of Microsoft 365 services, particularly SharePoint Online. Experience dealing with account security breaches and recovery processes. Familiarity with Azure Active Directory and Conditional Access Policies. Networking experience, particularly with firewalls, VPNs, and DNS/DHCP configurations. Proficient with PowerShell scripting for task automation and system management. Strong communication skills and experience interacting with business stakeholders. Ability to work both independently and as part of a team in a fast-paced environment. Desirable: Microsoft certifications (e.g., MS-700, AZ-104, or Security-related). Experience with endpoint management tools like Intune. Exposure to broader business operations and understanding of how IT impacts business performance. Benefits: Competitive salary and performance-based bonuses Training & certification opportunities Pension scheme and holiday package Collaborative, friendly team environment