DGH Recruitment Ltd

Finance Systems Administrator - Permanent - London (Hybrid) - 50,000 per annum A fantastic opportunity has arisen for an Finance Systems Administrator to join our London based law firm on a permanent basis. Key Responsibilities Develop expert knowledge of the firm's practice management system, providing proactive user support and promoting best practice across finance and non-finance teams Liaise with software providers and IT to identify, escalate and resolve system issues promptly Develop and execute SQL queries and reports to extract, analyse and present data for regular and ad hoc reporting needs Design, build and maintain dashboards and reports in Power BI, translating business requirements into effective analytical solutions Support system changes and enhancements, ensuring effective technical delivery and user adoption Identify process improvement opportunities and recommend efficiencies across finance operations Deliver system training to finance and non-finance users Maintain appropriate system controls to ensure compliance with SRA, AML and HMRC requirements Assist with implementation of new features and applications, including configuration, UAT, data reconciliation and documentation Provide team cover and support additional duties as required Key Experience Strong SQL skills, with experience developing queries and reports Strong Power BI skills, including dashboard and report development Advanced Microsoft Excel skills Good understanding of accounting and finance principles Experience with a legal practice management system, ideally Elite 3E Relevant experience within a law firm Excellent verbal and written communication and interpersonal skills Strong analytical and problem-solving skills Ability to learn new systems and procedures quickly and work both independently and collaboratively Finance Systems Administrator - Permanent - London (Hybrid) - 50,000 per annum In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

IT Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. A structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices. Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of Incidents and Service Requests. IT Service Delivery Manager/IT Service Desk Manager Knowledge, Sills and Experience: Experience working in a service desk environment Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness. Prior experience working in a legal, professional services or partnership environment Excellent communication and customer skills and an ability to work with non-technical end-users and technical (Technology) staff Ability to work within a team framework, as well as under own supervision Ability to lead by example Flexible approach ITIL Foundation (minimum) - preferably ITIL 4 Relevant degree in Information Technology, Computer Science or related field or equivalent professional experience Proven experience managing a Service Desk team in a professional services environment IT Service Delivery Manager/IT Service Desk Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Service Designer / Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - 100,000 per annum A fantastic opportunity has arisen for a Service Designer / Service Design Lead to join our London based global professional services firm on a 12 month fixed term contract. Key Responsibilities Support the delivery of a global operating model transformation within a complex professional services environment. Partner with senior leadership and programme teams to design and implement a global service portfolio framework. Lead end-to-end service design across multiple channels to ensure alignment with user needs and business objectives. Develop service blueprints, journey maps, personas, and interaction models to optimise service delivery. Facilitate co-design workshops to define detailed service processes, including process mapping, handoffs, and SLAs aligned to the operating model. Conduct user research, prototyping, and usability testing to validate service concepts and ensure accessibility and effectiveness. Propose alternative service delivery models to maximise value and efficiency. Establish and maintain service design principles and standards to ensure consistency across the global service portfolio. Embed scalability, risk, control, and compliance requirements into service designs. Define and implement service-level performance metrics aligned to operating model requirements. Translate service designs into operational and organisational requirements in collaboration with programme leads. Support documentation, training materials, playbooks, and adoption activities to embed new services into BAU. Lead service-level change impact assessments and contribute to roadmap planning and phased implementation. Key Experience Proven experience designing and implementing end-to-end services within complex, global organisations. Strong background in service design, customer experience, and multi-channel process optimisation. Expertise in human-centred design methodologies, including user research, journey mapping, prototyping, and usability testing. Demonstrated experience developing service blueprints, personas, and interaction models. Ability to translate strategic objectives into actionable service designs within operating model constraints. Experience proposing and implementing alternative service delivery models to drive efficiency and value. Skilled in leading service-level impact assessments and supporting large-scale transformation adoption. Knowledge of risk, compliance, and control requirements within service delivery environments. Experience facilitating co-design workshops and engaging diverse stakeholder groups. Ability to manage service design roadmaps, prioritisation, and iterative improvement cycles. Familiarity with performance measurement frameworks and embedding new service designs into BAU operations. Proficiency in design and visualisation tools. Service Designer / Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - 100,000 per annum In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Service Design Analyst - 12 Month Fixed Term Contract - London (Hybrid) - 80,000 per annum A fantastic opportunity has arisen for a Service Design Analyst to join our London based global professional services firm on a 12 month fixed term contract. Key Responsibilities Support delivery of a business professional transformation programme through service data analysis and portfolio-level service design support. Assist in developing and maintaining the global service portfolio framework, including drafting templates and structured documentation. Collate service requirements, capturing user feedback and insights to inform service design. Consolidate service information to support the development of service blueprints and interaction models. Create and maintain templates to enable consistent service design activities across enterprise and functional teams. Analyse data to identify trends, gaps, risks, and optimisation opportunities, providing actionable insights to programme and project teams. Develop and maintain service catalogues based on validated service data. Support workshop design and facilitation activities, including process mapping sessions. Contribute to business readiness assessments and transitional activities across workstreams. Consolidate and validate data from multiple sources to ensure integrity and consistency. Maintain documentation and support change and communication activities, including training materials and service playbooks. Contribute to service-level impact assessments and transformation planning activities. Key Experience Strong analytical and problem-solving capability with experience interpreting and synthesising complex data. Experience in process mapping and supporting structured service design activities. Understanding of service design and operating model principles. Experience contributing to customer journey mapping, persona development, or related service experience frameworks. Proficiency in data visualisation and analysis tools, including Power BI and Excel. Ability to generate insights that inform decision-making within transformation programmes. Strong stakeholder management and communication skills across diverse teams. Experience working within complex, global professional services or corporate environments. Exposure to operating model transformation or large-scale change programmes. Service Design Analyst - 12 Month Fixed Term Contract - London (Hybrid) - 80,000 per annum In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Power Platform Engineer (Initial 3 month contract) - SC Cleared Must have an active SC Clearance Role Status - Inside IR35 Hybrid Working: 1 day per week required in the London office My client are looking for a Platform Engineer who can provide dev/ops support for the Power Platform Development Team ensuring applications in development meets the required security polices, code quality and is appropriately governed and assessed as it is moved into production. There will also be additional responsibility to assist with the design, implementation and support for the Sharepoint environment. Responsibilities: - Provide 3rd line guidance, support and technical expertise for the M365 platform and associated services and applications under the scope of the M365 platform. - Configure and manage M365 platform and associated services / application integrations, ensuring alignment with business strategy and best practice. - Evaluate and drive performance improvement and utilisation of M365 tools and services with a strong focus on integration and standardisation across central technology services team. - Provide advanced support for platform related issues, working closely with local IT teams to resolve complex problems. Required Skills / Experience: - Extensive experience in Microsoft 365 / M365 technology stack, strong experience in Power Platform and Sharepoint Online is particularly important. - Strong experience of providing 3rd line support and configuration of M365 services. - Must have active SC Clearance. Power Platform Engineer (Initial 3 month contract) - SC Cleared In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Senior Cloud Infrastructure Engineer DGH Recruitment are currently recruiting on behalf of a leading client in the professional services industry who require a Senior Cloud Infrastructure Engineer to join the firm in London. You must demonstrate advanced expertise in Microsoft Azure services complemented by a strong understanding of the broader Microsoft technology stack. Responsibilities: Design, implement, and continually manage Azure cloud infrastructure to ensure scalability, security, and high availability. Perform vulnerability patch management for cloud and on-premises systems, ensuring timely remediation of identified risks. Administer and optimize Azure Virtual Desktop (AVD) environments, ensuring seamless user experience and compliance with organizational standards. Implement and maintain Microsoft Purview data categorization and governance policies to ensure proper data classification and compliance. Manage Intune and endpoint security configurations, including device compliance, application deployment, and mobile device management. Ensure adherence to Cyber Essentials requirements by implementing robust security controls and monitoring compliance across all systems. Required Skills: Strong knowledge of Microsoft cloud services and the broader Microsoft technology stack, including Azure Active Directory, Exchange Online, SharePoint Online, Microsoft 365, and related SaaS offerings. Expertise in Azure services and architecture, including automation using Terraform. Solid understanding of a broad range of general IT topics and applications across the legal industry; iManage, 3E, Intapp, Mimecast, Tessian, Litera suite. Senior Cloud Infrastructure Engineer In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Knowledge and Service Transition Manager A fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis. Knowledge and Service Transition Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. Knowledge and Service Transition Manager Key Responsibilities: Develop and maintain knowledge management practices aligned with ITIL principles Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible Work with subject matter experts to capture and maintain technical and service knowledge Support service transition activities for new or changed services to ensure operational readiness Identify and manage risks during service introduction, escalating issues where required Ensure service changes follow agreed Change Management processes Deliver service documentation and knowledge to support teams ahead of go-live Conduct post-transition reviews and support continuous improvement Knowledge and Service Transition Manager Attributes / Skills: Experience in Knowledge Management and/or Service Transition within an IT Environment Understanding of ITIL processes and service lifecycle concepts Experience working with ServiceNow or similar ITSM platforms Strong organisational and communication skills Ability to manage multiple priorities and work collaboratively with stakeholders Knowledge and Service Transition Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Technical Support Engineer / 1st/2nd Line Support Engineer A fantastic opportunity has arisen for an experienced Technical Support Engineer / 1st/2nd Line Support Engineer to join a large, complex organisation on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Engineer Summary: The successful candidate will have a strong technical understanding of networking, infrastructure and application. Responsible for providing infrastructure and technical support. Technical Support Engineer / 1st/2nd Line Support Engineer Key Responsibilities: Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA) Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical Support Engineer / 1st/2nd Line Support Engineer Attributes / Skills: Experience working with Condeco would be highly beneficial Working knowledge of Microsoft 365 and Exchange Advanced knowledge of ADSL and WiFi technologies Well-organised, proactive, and able to work independently or as part of a team Technical Support Engineer / 1st/2nd Line Support Engineer In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Senior Technology Learning & Adoption Training Specialist A fantastic opportunity has arisen for a Senior Technology Learning & Adoption Training Specialist to join our London based law firm on a permanent basis. Senior Technology Learning & Adoption Training Specialist Responsibilities and Duties: Act as a coach in building the skills and abilities of personnel, both inside and outside of the classroom. Create educational resources and provide educational support related to an array of technical products, including Windows, Microsoft Office and other legal applications. Design learning solutions including instructor-led courses, videos, and written documentation. Transform scripts, storyboards and course plans into activities that promote learner information retention and engagement. Maintain existing training resources and look for new ways to utilize them. Retire resources when they become irrelevant. Facilitate technology-related classes for all roles within the firm. Accurately diagnose organisational technology performance issues and recommend the most appropriate solutions. Consult with IS management, HR and Administration, as well as individual users to anticipate and understand needs and develop customised learning solutions including facilitated training, coaching, videos, guides, and other resources. Build trust and work effectively with all firm users. Participate in complex projects and/or project teams; develop training materials aligned to project plans with key activities, milestones, stakeholders, and rollout strategies; ensure execution and measure effectiveness. Senior Technology Learning & Adoption Training Specialist Knowledge, Sills and Experience: Proficiency in the Microsoft Office suite, iManage and other firm applications. Available to work overtime, as required. Available to travel, as needed. 2+ years' experience with legal software systems and successful participation and coordinating training projects in a business setting. Prior instructional design and curriculum development experience delivering technology-related material. Ability to develop learning objectives and competency requirements, reference guides, instructor-led materials and evaluations/assessments. Understanding of techniques used to facilitate adult learning. Prior in-person and virtual classroom experience teaching technology-related material. Senior Technology Learning & Adoption Training Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Senior Network Engineer (Cisco / ISE / Palo Alto / Nexus) Hybrid working: 3 days per week required in the office. DGH Recruitment are currently recruiting on behalf of a leading global professional services firm who are looking for a Senior Network Engineer to join the team on a permanent basis in their London office. The role will be Responsible for maintaining the existing LAN/WAN infrastructure as well as working on projects and Changes to the network infrastructure. Responsibilities: - Design, implement and manage complex network infrastructure using Cisco campus networking 9300 series and Cisco Nexus switches. - Configure and optimise Cisco ISE policies for authentication, authorisation, and accounting (AAA). - Monitor and troubleshoot ISE-related issues to ensure optimal performance and security. - Administer and configure FortiGate Firewalls for advanced security measures and threat management. - Configure, deploy, and maintain Palo Alto Prisma Access firewall policies to ensure secure access to critical applications and data. - Administer and configure FortiGate Firewalls for advanced security measures and threat management. - Monitor network performance, identify issues, and perform necessary troubleshooting to maintain optimal network health. - Develop and enforce network security policies, procedures, and standards to protect organisational assets. - Maintain, troubleshoot, and support Wireless LAN Controllers and associated Wi-Fi networks. Required Skills / Experience: - In-depth knowledge of core network fundamentals including Layer 2/3 technologies, routing protocols such as BGP and OSPF and network troubleshooting. - Proven experience in supporting network security functions primarily focussing on Cisco ISE (Identity Services Engine). - Proven experience with Cisco's range of products including Catalyst and Nexus switches. - Working knowledge of Palo Alto firewalls, Prisma Access and SD-WAN in general will be highly desirable. - Certifications in Cisco and Azure (desirable) Senior Network Engineer (Cisco / ISE / Palo Alto / Nexus) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

IT Infrastructure Manager (Operations) Hybrid working: 3 days per week required in the office. DGH Recruitment are currently recruiting on behalf of a leading global law firm who are looking for an IT Infrastructure Manager to join the team in London on a permanent basis. Reporting into the Head of IT Infrastructure, the role will take line management responsibility for a 24/7 infrastructure operations team of 9 engineers. Working closely with the Infrastructure Engineering team you will ensure operational excellence and continuous improvement of service across the firms infrastructure estate and across all offices globally. Key responsibilities: - Lead the 24/7 operational support function, providing strategic oversight of the firm's IT systems. - Deliver the operational elements of the IT roadmap, embedding continual improvement, managing performance, budgets, and expenditure across operating and capital lines. - Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). - Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Required Skills / Experience: - Proven background in leadership and team management with the ability to define and deliver an operational vision that aligns IT outcomes to business goals. - Strong experience in IT Infrastructure operations and service management. - Strong stakeholder engagement skills. - Broad technical understanding of enterprise IT infrastructure including data centres, networks, cloud platforms (Microsoft based) and operational tooling. - Strong vendor management skills - Proficiency in Agile methodologies. - Strong experience of working within ITIL environments. IT Infrastructure Manager (Operations) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

IT Project Manager - 3 Month Contract - London - Hybrid working (3 days per week onsite) - 650pd INSIDE IR35 My client a leading global organisation are looking for an IT Project Manager to join them. Responsible for managing projects throughout all phases of the life cycle, ensuring projects meet the business objectives, are delivered on time and on budget. This contract will be managing the migration of data and systems to the cloud. You will need to have - Excellent stakeholder management and interpersonal skills. - Strong experience of end-to-end change. - Budget management experience. - Risk and Issue Management experience. - Strong experience writing business cases. - Demonstrable track record of migrating data and systems to the cloud. - Experience working with HyperFlex or equivalent Block Storage solutions. This role is a 3 Month contract opportunity, with 3 days worked onsite in their central London office and the rest worked remotely. I look forward to reviewing your application. IT Project Manager - 3 Month Contract - London - Hybrid working (3 days per week onsite) - 650pd INSIDE IR35 In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Cyber Security Analyst (SIEM / Incident Response) You will be joining a security operations team of 6 acting as a technical SME across the key security services including incident response, security monitoring and threat intelligence. The team are involved in tasks, such as incident response from end to end, with no 1st or 2nd line divisions, so it is really important that you have experience runni...... click apply for full job details

Senior IT Infrastructure Engineer The successful candidate will be responsible for both administration and continuous development of my clients infrastructure environment. Responsibilities: - Take ownership of IT infrastructure operations, support and projects related activities - Monitor and manage infrastructure related tickets on ServiceNow, and technical escalations - Undertake administration of ba...... click apply for full job details

Senior Front-End REACT Developer I am looking for a Senior Front-End REACT Developer who will work with key stakeholders and clients to influence product vision and design of the company platform. The platform itself is a digital document, automation, and negotiation platform with a core client base in the financial services industry...... click apply for full job details

IT Applications Support Lead / Applications Lead I have an exciting new opportunity that has become available for a IT Applications Support Lead / Applications Lead to work for a global law firm on a permanent basis. Main Purpose of Role: The IT Applications Support Lead / Applications Lead is responsible for leading and managing the external support of our Client facing technology estate...... click apply for full job details

Senior Front-End REACT Developer I am looking for a Senior Front-End REACT Developer who will work with key stakeholders and clients to influence product vision and design of the company platform. The platform itself is a digital document, automation, and negotiation platform with a core client base in the financial services industry...... click apply for full job details

IT Applications Support Lead / Applications Lead I have an exciting new opportunity that has become available for a IT Applications Support Lead / Applications Lead to work for a global law firm on a permanent basis. Main Purpose of Role: The IT Applications Support Lead / Applications Lead is responsible for leading and managing the external support of our Client facing technology estate...... click apply for full job details

Configuration Specialist/Application Support Consultant/Application Developer A fantastic opportunity has arisen for a Configuration Specialist/Application Support Consultant/Application Developer to join our Birmingham based global law firm on a permanent basis. Configuration Specialist/Application Support Consultant/Application Developer Job Purpose: · This role sits within The Service Excellen...... click apply for full job details

Messaging Engineer (Exchange / O365 / MS Teams) Please note: This is an initial 12 month Fixed Term Contract (FTC). The successful candidate will be responsible for ensuring key messaging and mobility services are managed appropriately, changes are applied according to agreed Change Processes and proactively identifying improvements to service, process and business engagement whilst monitoring and e...... click apply for full job details