Eligo Recruitment Ltd

About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their KPIs, this role is ideal for you. Key Responsibilities Team Leadership Lead, motivate, and coach a team of 6 sales and account management professionals. Run daily stand-ups, morning meetings, and engagement sessions to keep the team aligned and energized. Oversee phone activity, ensuring target dial rates, talk times, and daily outreach routines are met. Conduct call monitoring and quality assurance checks to maintain high standards for compliance, tone, and commercial effectiveness. Performance & KPI Management Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction. Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements. Ensure accurate data entry in CRM systems, including pipeline data and account notes. Sales & Service Excellence Manage the end-to-end customer lifecycle, ensuring smooth handoffs between sales and account management. Act as an escalation point for complex customer queries, sales objections, or retention conversations. Support revenue growth by identifying cross-sell and upsell opportunities during account management calls. Coaching & Development Conduct regular call listening, side-by-side coaching, and 1-to-1 feedback sessions. Coordinate onboarding for new team members to ensure a smooth ramp-up on the phones. Foster a culture of resilience, discipline, and continuous improvement across the desk. Skills & Experience Proven management experience in a call centre, sales desk, or team leader role in a high-velocity, phone-based environment. Strong people leadership skills with a track record of coaching and motivating phone-based teams. Metric-driven mindset with knowledge of commercial KPIs, sales funnels, and customer success principles. Excellent communication skills, able to handle escalations calmly and command attention. Highly organised, able to manage multiple priorities in a fast-paced environment. Tech-savvy, proficient in CRM systems and data dashboards to make informed decisions. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

This role is ideal for a technically skilled Systems Support Specialist in a MarTech SaaS environment. The position provides exposure to a variety of systems, automation workflows, and integrations, supporting the smooth operation of critical business platforms. The role is a first point of contact for system-related issues and contributes to optimizing processes across sales, support, and operations teams. Key Responsibilities Support and maintain business-critical systems including telephony platforms, CRM tools, AI automation workflows, and payment platforms Serve as the primary contact for system-related queries from internal teams Troubleshoot and resolve system issues, ensuring minimal disruption to business operations Collaborate with operations and IT teams to understand system architecture, processes, and integrations Manage system configurations, user access, workflows, and automation setups Monitor system performance and identify opportunities for optimization and efficiency improvements Support integrations between systems, ensuring accurate and reliable data flow Document processes, workflows, and configurations to support knowledge sharing and scalability Collaborate with Product, Engineering, and third-party vendors to resolve issues or implement enhancements Assist with onboarding and training internal users on systems and best practices Provide backup support for senior operations and IT roles during holidays or absences Key Skills & Experience 3-4 years of experience in a support or operations role within a technology or SaaS environment Experience with telephony systems, CRM platforms, automation workflows, and payment platforms Strong problem-solving and troubleshooting abilities Ability to work collaboratively across multiple teams Interest in developing expertise in RevOps and SaaS system operations This position is suited for someone seeking to combine technical support with operational insight in a fast-paced MarTech SaaS business, contributing to the smooth functioning of critical systems and business processes. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

We are looking to recruit an experienced Visualfiles developer who will act as a Visualfiles subject matter export. To be a success if this role you will be able to demonstrate real world experience of Visual files. You will be responsible for the customisations of the Visualfiles environment including Workflows, Screen layouts and document production. In addition to your development responsibilities you will also be the Visualfiles SME and act as a 3rd line escalation point for Visualfiles support issues. In addition to your Visualfiles technical experience you will also have excellent communication skills and be an accomplished problem solver. This is an opportunity to join an organisation with an excellent reputation as an employer who have a track record of investing in the development of their people. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

We are looking to recruit an experience Lead Automated Test Engineer. You need to have practical experience of leading a small team of test engineers whilst also acting as a technical lead in the introduction and development of automated testing into what is currently a mixed environment. You will ideally be experienced introducing a mainstream automated test solution such as Selenium, Leapwork or Microsoft RSAT. It is expected that you will be able to develop complex test scripts and mentor others who have limited automated testing experience. Experience working on the testing of Web applications and web portals would be an advantage. This is a hybrid role requiring 2 days per week in our Clients office. This is an opportunity to join an organisation with an excellent reputation for investing in the development of their people and promoting internally whenever practical. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

We are looking to recruit an experienced Product Owner ideally with experience of working within the Finance Sector in Insurance and or Pensions sector. You will be working in a client facing role and have excellent stakeholder management skills. Experience developing B2C self service portals would be an advantage. To be a success in this role you will be an experienced Product Owner or Business Analyst. You will have practical experience of identifying and documenting As Is processes and documenting and securing sponsorship for To Be processes that improve productivity and integrate with third party managed back end enterprise systems. You will be key element of a team developing and integrating a suite of self service portals capable of handling high volumes of regulated data. The role is hybrid requiring 2 days per week in our clients office. This is an opportunity to join an organisation with an excellent reputation as an employer. They have a track record of investing in the development of their people and promoting internally whenever possible. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Cloud & Infrastructure Engineer Permanent SC Clearance REQUIRED Remote This is the primary hands-on role for day-to-day execution. This person will be responsible for the technical deployment, automation, and troubleshooting of discovery agents in complex environments. Key Responsibilities: Deploy and troubleshoot Flexera EKS and AKS agents across AWS and Azure cloud environments. Utilise infrastructure-as-code principles with Terraform and PowerShell to automate agent deployment and manage core infrastructure. Collaborate with internal business units to navigate legacy and custom-built environments, ensuring successful agent deployment despite technical inconsistencies. Solve complex networking challenges , including DNS entries, static routes, and security configurations to ensure agent-to-server communication. UK security clearance is required. Required Skills & Experience: Extensive experience with AWS, Azure, Windows, and Linux operating systems (specifically Red Hat and Bottle Rocket). A proven track record of being an effective, hands-on practitioner and problem-solver. The ability to contribute to high-level architectural planning for a comprehensive IT estate view, including platforms like IBM Skytap and high-volume containerised environments. You must have UK Security Clearance Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.