Verelogic IT Recruitment

Role: IT Field Delivery Engineer Location: Maidstone Contract Type: Permanent Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Diagnose, repair, and maintain hardware (PC's, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements. Complete operating system / application related incidents to customer/manufacturer procedures and specifications where required. Complete IMAC projects to customer procedures and specifications where required. Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. Achieve the KPI targets set for your role. Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations. Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system (where contractually identified). Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Be able to produce and update technical documentation where required. Skills and experience Must always be professional and presentable. Must have full UK driving Licence where required to perform the role (customer specific) Must have excellent customer facing skills. Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts Will be required to be self-motivated with good organisational skills and can work unsupervised Must possess or can obtain relevant technical certifications Must possess at least CompTIA A+ qualification or have the equivalent knowledge / experience, as well as knowledge of Operating System administrative tools and application support and telephony Must possess the ability to work at height and undertake varied manual handling activities Will display positive behaviours which support team productivity

Role: Senior IT Field Delivery Engineer Location: Milton Keynes Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 pm, Monday to Friday Interview Process: Two-stage process Role Purpose To attend sites across Milton Keynes and surrounding areas to provide IT hardware and software support in line with agreed Service Level Agreements (SLAs). You will work efficiently and proactively to deliver high-quality IT support to a wide range of end users. Security clearance, or willingness to apply, is required for this role. Key Responsibilities Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. This may also include basic server, AV, telephony, and network-related tasks. Resolve operating system and application-related incidents following defined procedures. Complete IMAC (Install, Move, Add, Change) tasks to required specifications. Communicate effectively with internal teams and on-site contacts throughout the day. Manage part movements (RMA generation and physical handling) promptly and accurately. Meet KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. Be prepared to work additional hours when required. Apply effective troubleshooting techniques ('Quick Wins') where suitable. Mentor and support junior engineers when necessary. Maintain company assets in good working condition. Follow site-specific processes and procedures. Produce and maintain technical documentation as needed. Carry out any other reasonable duties as assigned by your line manager. Skills and Experience Professional and presentable at all times Full UK driving licence Excellent customer-facing and communication skills Eligible to obtain Government and/or Police security clearance (without caveats) Self-motivated, organised, and able to work independently Holds or able to obtain relevant technical certifications Minimum CompTIA A+ qualification or equivalent knowledge/experience Strong understanding of OS admin tools, application support, and telephony Comfortable working at height and performing manual handling tasks Positive, team-focused attitude