Verelogic IT Recruitment

Role: Senior IT Field Delivery Engineer Location: Field-based, covering Dundee and surrounding areas, Perth and nearby locations, plus the wider EH, KY (Kirkcaldy and Fife), and FK (Falkirk) regions. Contract Type: Permanent Salary: Competitive base salary + company van, comprehensive benefits package, flexible rewards scheme, and two paid volunteering days annually. Hours: Monday-Friday, 9.00 am - 5.30 pm (plus participation in a 1:4 on-call rota). Overview: Our client, a respected national technology services provider, is seeking an experienced Senior IT Field Delivery Engineer to join their expanding field operations team. You'll play a key role in delivering high-quality on-site IT support, ensuring customer systems remain operational and reliable. Ability to olobtain Security clearance will be required for this role. Key Responsibilities: Provide advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, and retail or network equipment. Perform rebuilds, configurations, and desktop setups at customer sites. Support fellow engineers and act as a technical escalation point where needed. Provide temporary cover for other sites during planned or unplanned absences. Achieve personal KPIs and contribute to wider team performance targets. Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence. Accurately update all job details and parts movements in real time using a mobile device. Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as required. Stay up to date with emerging technologies and proactively develop new technical skills. Participate in the out-of-hours support rota and occasional overtime where required. Follow company and customer health & safety, quality, and operational standards. Maintain company equipment and assets in good working condition. Act as a mentor to junior or less experienced engineers. Skills & Experience: Proven background in IT field engineering or hardware support. Full UK driving licence (essential). Strong customer-facing and interpersonal skills. Self-motivated, well-organised, and capable of working independently. Relevant technical certifications (CompTIA A+, Server+, or equivalent knowledge/experience). Confident working at height and performing manual handling tasks. Professional and presentable with excellent communication skills. Positive attitude with a collaborative team approach.

Job Title: Customer Support Engineer Location: Warrington Salary: DOE FULL UK DRIVING LICENCE AND ABILITY TO OBTAIN SECURITY CLEARANCE IS REQUIRED FOR THIS ROLE. Role purpose: This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices. This is an excellent opportunity to work in a supportive team with true career growth pathways. Key responsibilities: Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary. Liaise with and provide assistance as requested to 3rd party IT Company's both off and on site Configure applications and hardware on new and existing IT related devices Provide support to VIP users, with a tight SLA if applicable Ensure Timely and responsive communications both to internal and external stakeholders as required. Skills and experience: Competent in Technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems Able to obtain the required level of security clearance (with no caveats) required to fulfil all operational requirements of the role. Full UK Driving licence is required Good problem solving skills Familiarity with network operating systems, MS Office and have a good understanding of current Windows operating systems and using remote software.

Role: Senior IT Field Delivery Engineer Location: Milton Keynes Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 pm, Monday to Friday Interview Process: Two-stage process Role Purpose To attend sites across Milton Keynes and surrounding areas to provide IT hardware and software support in line with agreed Service Level Agreements (SLAs). You will work efficiently and proactively to deliver high-quality IT support to a wide range of end users. Security clearance, or willingness to apply, is required for this role. Key Responsibilities Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. This may also include basic server, AV, telephony, and network-related tasks. Resolve operating system and application-related incidents following defined procedures. Complete IMAC (Install, Move, Add, Change) tasks to required specifications. Communicate effectively with internal teams and on-site contacts throughout the day. Manage part movements (RMA generation and physical handling) promptly and accurately. Meet KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. Be prepared to work additional hours when required. Apply effective troubleshooting techniques ('Quick Wins') where suitable. Mentor and support junior engineers when necessary. Maintain company assets in good working condition. Follow site-specific processes and procedures. Produce and maintain technical documentation as needed. Carry out any other reasonable duties as assigned by your line manager. Skills and Experience Professional and presentable at all times Full UK driving licence Excellent customer-facing and communication skills Eligible to obtain Government and/or Police security clearance (without caveats) Self-motivated, organised, and able to work independently Holds or able to obtain relevant technical certifications Minimum CompTIA A+ qualification or equivalent knowledge/experience Strong understanding of OS admin tools, application support, and telephony Comfortable working at height and performing manual handling tasks Positive, team-focused attitude