Metier Recruitment

Business Analyst (Product Owner) - £50k + Benefits - Liverpool The Business Analyst/Product Owner will be a key member of the Online Product Team, reporting to the IT Director. The role will be responsible for gathering and communicating products requirements both to the development team and back to stakeholders. The company have strongly adopted agile delivery methods to deal with the complex and ever-changing environment. The business analysts are a driving force behind the Online development, and they might also be required to travel from time to time to meet stakeholders and customers. Responsibilities: Ensure all analysis artefacts are produced in accordance with the development and project management methodologies. Strong knowledge of the Agile development lifecycle and practical experience in previous complimentary roles. Work with internal and external customers to analyse their needs and align product roadmap to strategic goals. Work closely with the Online Business stakeholders to analyse and understand client, user and business needs. Analyse, understand and translate regulatory requirements. Own the development success of your portion of the Product Roadmap, aligning with the wider scale roadmap commitments and deliverables. Capture key user perspectives and create relevant requirements documents that link to epics and stories that guide the Agile software development team to kickstart development discussions. Provide support documentation and mock-ups in accordance with the business priorities and timescales Liaise with all areas of the business to collate and validate requirements. Participate in the initial and ongoing discussions with the client, once top-level requirements have been ascertained. Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments Meet directly and interact with stakeholders to extract a comprehensive list of user needs and analyse what sorts of solutions will provide them with what they need. Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and user stories. Analyse and document business processes. Identify fictitious or wasteful business process and recommend sustainable alternatives. To provide the link between the user, development team and any third-party regarding software functionality, throughout the development lifecycle. Day to day analysis and management of change requests in relation to the project plans to ensure agreed deadlines are met. Handling day to day development queries and verbally communicating business rules and requirements in an agile environment. Production of information and reports as required by the business/product owners, including showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies. Ability to perform and assist in user acceptance testing. Create and maintain documentation that serves as a knowledge base for the development of the product. Provide regular demos and content presentations to the Project Team and various stake holders, including external stakeholders. Day to day communication with the business, including the Project Office, Development Teams and Test Team, this includes tracking work requirements through a variety of governance tools and methods. This also includes maintaining relationships and communication lines with nominated Points of Contact of external clients. Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product. Assistance with the training and production of user documentation and supporting help text. Be a leader and representative of the Product team as a satellite resource that consults in organized scrum teams and work in collaboration with a project assigned Scrum Master. Requirements: 3+ years of Online business analysis experience working in a Product Development environment. Experience in online gaming and gambling software. Ability to multi-task and manage multiple projects applying Agile methodologies. Experienced in the full software development lifecycle from inception to support. Applied expertise in a variety of software development methodologies, especially Agile development. Experience of Agile with Scrum and User Story writing is required. Proven experience interacting directly with end users. Demonstrable evidence of analysing and documenting complex business processes. Demonstrable experience writing user stories and functional specification documents. An inquisitive nature, not easily overwhelmed, comfortable communicating in open forums with peers and senior staff alike, resourceful and with excellent negotiation skills. Self-starter, firm but friendly character, able to obtain respect from colleagues and with a likeable manner to get the most out of people. Strategic, operational and technical marketing and management skills. Rapidly adapt and respond to changes in priorities, demands and timelines through analytical and problem-solving capabilities. Proficient with tools such as MS Project and issue tracking systems. Proven experience with MS Office tools Please send a CV if you would like further information on this Business Analyst Product Owner vacancy.

ICT Engineer - Manchester - £20 - £25k Service Desk and Technical Assistance; Use the Service Desk software to report, log and correspond to all incidents and Service Requests Communicate with school-based staff to inform them of actions and progress of reported incidents and problems Assist school-based staff and students with technical issues* Assist with completion of change work as directed by the Service Desk Upon request provide out-of-hours technical support to Managed Service customers either yourself or through an allocated member of your school team** Provide high levels of customer service Managed Service Operation; Ensure daily, weekly, and termly routine tasks are correctly assigned, implemented and monitored alongside Regional Technical Service and Service Relationship Management teams (this includes daily remote 'green-light' system events) Ensure that start-of-year and end-of-year procedures are correctly assigned, implemented, and monitored for each site Line-manage the Onsite ICT Technician(s) in line with policies - including input into recruitment, performance management and disciplinary matters if required. Manage Change Request and the Change Management processes with the customers. Manage Change Management process with the Service Operations Team and Sales Team Liaise with third-party suppliers/partners on behalf of the client/company and manage escalation where required Triage and manage Major Incidents (MI) Maintain and manage school asset recording systems Maintain and manage school swap stock systems Maintain and manage site CSA reports Complete documentation to standard and at the request of the MST Input into Continual Service Improvement initiatives and ITIL process development Input into ICT strategic planning alongside the Service Relationship Manager Attend ICT steerage meetings and advise on school ICT usage/training requirements Work with school leaders to develop and deliver ICT drop in training/sessions as and when appropriate Technical Service Management Tasks; Manage, maintain, and deploy images to workstations or laptops Maintain printer management systems*** and monitor networked printer queues Create/restore workstation/laptop images Complete Active Directory administration (new users, password resets etc.) Maintain Hyper-v environment Monitor and configure Veeam backups Monitor and maintain SCCM (MS updates, AV and image deployment) Monitor and maintain Webfilter applications Monitor and maintain network switch environment Monitor and maintain Office 365/Google environments Maintain all on-site documentation Please send your CV for further information.