CVL

Talented tech support specialist needed We’re looking for a hands-on technical support specialist to monitor and maintain our computer systems and hardware. This is a role spanning first and second line support across a variety of areas, including networking, security, internal computer systems, general helpdesk queries. We’re looking for someone bright and capable to take on core tech responsibilities and keep our systems running smoothly. The role involves initiating and implementing improvements across all areas of IT, prioritising your own workload while keeping up with service requests and reporting back to the relevant stakeholders. You will keep up to date on the latest tech and advise the business of possible improvements, and respond positively to upper-management requests (which you’ll get plenty of!) You’ll need great communication skills to engage with tech users and translate tech solutions into accessible language. You’ll have to prioritise monitoring the support system and dealing with users’ queries, so you’ll need to be very organised, take ownership of issues and know when to escalate things to get them sorted. Core responsibilities include: * Monitor and help maintain current system architecture, ensuring maximum availability, minimal downtime and optimal performance * Understand, monitor and implement security measures to protect business assets, highlighting potential improvements and escalating issues quickly * Assess, advise and troubleshoot on internal computer systems and legacy server hardware * Respond to and manage helpdesk activities, escalating where needed, and interact with all internal end users globally to provide effective support Ideally we’d like to have someone who is a Microsoft specialist (Windows 7 or 10), MCITP (Windows 7), MCTS (Windows 7 or server 2008) or someone working towards MCSA. You’ll be working in a talented, focused team dedicated to excellence, learning and growth. If you think you fit that profile and are hard-working, technically proficient and keen to step up to the challenge, then we’d like to hear from you. We reward our people well and you’ll get plenty of opportunities for experience and development. About Us We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it. As the number one selling audio interface brand worldwide, Focusrite has an illustrious, prestigious, and, let’s face it, cool history. Alongside Novation, the hardware and software that we develop plays an instrumental (see what we did there?) role in shaping the sound of modern music. From amateur to pro, our goal is to help musicians to make their music the very best it can be. Music has always been an exciting thing to be involved with, and that’s not about to change. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work. Benefits include company pension, life insurance, private healthcare, employee purchase scheme and share options, (Plus, you get free breakfast and lunch in the canteen. No really.). Company hack-days, making things easy days, lunch and learns, external visits – we’re all about innovation, fresh thinking and great, great products. We work hard. We are professional. We select really, really talented people. And we absolutely love our work. So if you think you can bring something new to the mix, we’ll be looking forward to hearing from you

Senior Firmware / Software Engineer (embedded C, Audio) Part-time, salary dependent on experience, excellent benefits package High Wycombe, UK, with some flexibility on location We're looking for a highly experienced embedded firmware engineer to join the R&D team. The right candidate must be technically proficient and able to work closely with our small team of talented and rapidly developing engineers. A crucial element of the role is the ability to mentor staff, review/critique new designs, evaluate existing designs and evolve the development processes. Our vision is to grow our firmware capability to achieve efficient and professional results with processes which are rigorous but not so onerous to take the fun out of the engineering. The role will involve hands on development work for state of the art midi controllers, synthesisers and audio interfaces (some of which can be undertaken remotely) and regular visits to the office (1-2 days a week minimum) to work closely with the team. You'll be involved throughout the development cycle and must be able to evaluate new technologies, develop new products and optimise existing products. We’re looking for someone who has a thorough engineering approach, is logical, proactive and innovative. The role will require strong design, test, review and debugging skills. It will be important to integrate effectively with the other team members who are responsible for other disciplines, be able to break projects down into stages with clear deliverables/dependencies and then deliver project work to committed timescales. You will be part of an energetic and creative team designing industry leading sound recording and music production equipment in an exciting company which is committed to grow and evolve. An ideal candidate would be able to: * lead firmware architectural design and use design tools such as UML * utilise strong coding skills in C and * have familiarity with other languages (e.g. C++, Python or ASM) * generate automated unit, regression and integration tests * develop real-time embedded firmware on small footprint microprocessors * write lucid, high performance, maintainable code to a deadline * design, test, debug and problem solve in a range of scenarios * drive a range of test equipment such as oscilloscopes and logic analysers * show an appreciation of processor architecture, peripherals and related electronic circuitry * be flexible, curios, lateral thinking and apply pragmatism * display good team working and communication skills both written and verbal * adopt/refine new working practices * analyse/present trade-offs between cost, quality and time * show an interest in audio equipment, synths and music About Us We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it. As the number one selling audio interface brand worldwide, Focusrite has an illustrious, prestigious, and, let’s face it, cool history. Alongside Novation, the hardware and software that we develop plays an instrumental (see what we did there?) role in shaping the sound of modern music. From amateur to pro, our goal is to help musicians to make their music the very best it can be. Music has always been an exciting thing to be involved with, and that’s not about to change. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work. Benefits include company pension, life insurance, private healthcare, employee purchase scheme and share options, (Plus, you get free breakfast and lunch in the canteen. No really.). Company hack-days, making things easy days, lunch and learns, external visits – we’re all about innovation, fresh thinking and great, great products. We work hard. We are professional. We select really, really talented people. And we absolutely love our work. So if you think you can bring something new to the mix, we’ll be looking forward to hearing from you

Talented tech support specialist needed We’re looking for a hands-on technical support specialist to monitor and maintain our computer systems and hardware. This is a role spanning first and second line support across a variety of areas, including networking, security, internal computer systems, general helpdesk queries. We’re looking for someone bright and capable to take on core tech responsibilities and keep our systems running smoothly. The role involves initiating and implementing improvements across all areas of IT, prioritising your own workload while keeping up with service requests and reporting back to the relevant stakeholders. You will keep up to date on the latest tech and advise the business of possible improvements, and respond positively to upper-management requests (which you’ll get plenty of!) You’ll need great communication skills to engage with tech users and translate tech solutions into accessible language. You’ll have to prioritise monitoring the support system and dealing with users’ queries, so you’ll need to be very organised, take ownership of issues and know when to escalate things to get them sorted. Core responsibilities include: * Monitor and help maintain current system architecture, ensuring maximum availability, minimal downtime and optimal performance * Understand, monitor and implement security measures to protect business assets, highlighting potential improvements and escalating issues quickly * Assess, advise and troubleshoot on internal computer systems and legacy server hardware * Respond to and manage helpdesk activities, escalating where needed, and interact with all internal end users globally to provide effective support Ideally we’d like to have someone who is a Microsoft specialist (Windows 7 or 10), MCITP (Windows 7), MCTS (Windows 7 or server 2008) or someone working towards MCSA. You’ll be working in a talented, focused team dedicated to excellence, learning and growth. If you think you fit that profile and are hard-working, technically proficient and keen to step up to the challenge, then we’d like to hear from you. We reward our people well and you’ll get plenty of opportunities for experience and development. About Us We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it. As the number one selling audio interface brand worldwide, Focusrite has an illustrious, prestigious, and, let’s face it, cool history. Alongside Novation, the hardware and software that we develop plays an instrumental (see what we did there?) role in shaping the sound of modern music. From amateur to pro, our goal is to help musicians to make their music the very best it can be. Music has always been an exciting thing to be involved with, and that’s not about to change. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work. Benefits include company pension, life insurance, private healthcare, employee purchase scheme and share options, (Plus, you get free breakfast and lunch in the canteen. No really.). Company hack-days, making things easy days, lunch and learns, external visits – we’re all about innovation, fresh thinking and great, great products. We work hard. We are professional. We select really, really talented people. And we absolutely love our work. So if you think you can bring something new to the mix, we’ll be looking forward to hearing from you

Talented tech support specialist needed We’re looking for a hands-on technical support specialist to monitor and maintain our computer systems and hardware. This is a role spanning first and second line support across a variety of areas, including networking, security, internal computer systems, general helpdesk queries. We’re looking for someone bright and capable to take on core tech responsibilities and keep our systems running smoothly. The role involves initiating and implementing improvements across all areas of IT, prioritising your own workload while keeping up with service requests and reporting back to the relevant stakeholders. You will keep up to date on the latest tech and advise the business of possible improvements, and respond positively to upper-management requests (which you’ll get plenty of!) You’ll need great communication skills to engage with tech users and translate tech solutions into accessible language. You’ll have to prioritise monitoring the support system and dealing with users’ queries, so you’ll need to be very organised, take ownership of issues and know when to escalate things to get them sorted. Core responsibilities include: * Monitor and help maintain current system architecture, ensuring maximum availability, minimal downtime and optimal performance * Understand, monitor and implement security measures to protect business assets, highlighting potential improvements and escalating issues quickly * Assess, advise and troubleshoot on internal computer systems and legacy server hardware * Respond to and manage helpdesk activities, escalating where needed, and interact with all internal end users globally to provide effective support Ideally we’d like to have someone who is a Microsoft specialist (Windows 7 or 10), MCITP (Windows 7), MCTS (Windows 7 or server 2008) or someone working towards MCSA. You’ll be working in a talented, focused team dedicated to excellence, learning and growth. If you think you fit that profile and are hard-working, technically proficient and keen to step up to the challenge, then we’d like to hear from you. We reward our people well and you’ll get plenty of opportunities for experience and development. About Us We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it. As the number one selling audio interface brand worldwide, Focusrite has an illustrious, prestigious, and, let’s face it, cool history. Alongside Novation, the hardware and software that we develop plays an instrumental (see what we did there?) role in shaping the sound of modern music. From amateur to pro, our goal is to help musicians to make their music the very best it can be. Music has always been an exciting thing to be involved with, and that’s not about to change. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work. Benefits include company pension, life insurance, private healthcare, employee purchase scheme and share options, (Plus, you get free breakfast and lunch in the canteen. No really.). Company hack-days, making things easy days, lunch and learns, external visits – we’re all about innovation, fresh thinking and great, great products. We work hard. We are professional. We select really, really talented people. And we absolutely love our work. So if you think you can bring something new to the mix, we’ll be looking forward to hearing from you

The ecommerce data analyst will further the success of the Focusrite and Novation brands by providing consistent, concise and timely data insights for our global eStore’s. About the role: For CRM * Data selections and extraction based on marketing campaign requirements. * Building bespoke reports – Life time customer value, RFM, customer segments. * Data mining and providing valuable data insights. * Provide weekly and monthly reports on all customer / CRM activity. Reporting * Creating reports using SQL Server Reporting Services. * Supporting all aspects of business reporting across departments using reporting packages and databases (SQL, IBM DB2). * Work with Insight reporting application. * Develop suite of reports / dashboards for the eStore to support trading performance Web analytics / Personalisation * Manipulate web analytics packages such as Google Analytics to derive understanding of page flows, funnel analysis, landing and exit page analysis, new vs returning user analysis, device analysis. Ability to modify these packages (e.g. adding custom eVars) * Utilise personalisation and targeting technologies such as Monetate, CQ, Qubit – and optimally integrate with back end systems * Work with product owner to report on performance of UX tests What we’re looking for: * 3 year’s analyst experience in an ecommerce environment * Proven analytical and problem solving skills * Background in CRM/campaign reporting and analysis. * Technical skills in Excel and SQL for data manipulation, extraction and analysis. * Experience in segmentation, customer profiling and campaign analysis * Familiar with tools such as Clicktale, Tealeaf etc. * Strong commercial acumen * Proven influencing skills across all levels of business (including board level) * Exceptional collaboration skills - able to work effectively with a variety of different people About us We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it. As the number one selling audio interface brand worldwide, Focusrite has an illustrious, prestigious, and, let’s face it, cool history. Alongside Novation, the hardware and software that we develop plays an instrumental (see what we did there?) role in shaping the sound of modern music. From amateur to pro, our goal is to help musicians to make their music the very best it can be. Music has always been an exciting thing to be involved with, and that’s not about to change. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work. Benefits include company pension, life insurance, private healthcare, employee purchase scheme and share options, (Plus, you get free breakfast and lunch in the canteen. No really.). Company hack-days, making things easy days, lunch and learns, external visits – we’re all about innovation, fresh thinking and great, great products. We work hard. We are professional. We select really, really talented people. And we absolutely love our work. So if you think you can bring something new to the mix, we’ll be looking forward to hearing from you